Before & After Siding and Windows

Complaint: 11700711
I am rejecting this response because:
Regards,
J[redacted]

Complaint: 11005211
I am rejecting this response because: They have to issue refund to money collected without my permission which I find illegal, If they refuse I will go to press and other medias organization after 30 days from today even I will make it know on face book and other network round the world on how they used their position to rub other people. they know they have collected over thousand plus from me without authority and they fill they can go free in America, as a citizen of this nation and human right activities I know what to do, but I am taking it slow, from my end even they should go back as 2014 when they started removing the money from my account thinking this man no nothing so they can collect as much as they want from his accountIf I take them to court I know how much I will collect for making my home and family into trouble even bank charge me over draft when I have no money in the account.After 30 days I will go to court and press and all other media organization including CNN, FOX News and othersRegards,
M[redacted]

the main reason for my complaint was the $350 termination fee and the other $160 annual charge.  
Complaint: 11234457
I am rejecting this response because:
Regards,
[redacted]

Complaint: 12195943
I am rejecting this response because: The Revdex.com website says specifically not to include any personally identifiable information in the response.If I can...

provide the information requested in another form, then I will do so.Asking for the merchant ID is personally identifiable information.
Regards,
J[redacted]

LEADERShas been serving our merchants since 2000. We strive to resolve all complaintsour merchants have as quickly and accurately as possible. In our efforts toresolve this merchant’s issues, LEADERS has thoroughly reviewed our MerchantService records, which include the Merchant’s signed Agreement....

The Agreements,formed by the 4-page Merchant Application, and Merchant Services' “Program Guide”,clearly indicate that the Merchant has, in fact, been billed correctlyaccording to the documents they signed. These documents also include the Rates,Fees, Terms and Conditions for their Merchant Account. The contract allmerchants are required to sign ensures all parties involved understand therates and fees that are going to be billed to the merchant. All rates and feeshave been clearly indicated in the contract for the merchant to see prior tosigning. If for some reason the sales representative failed to go over any feesthe merchant will be charged, the contracts detail the fees so the merchant canclearly see them before signing. This merchant’s signed agreement acknowledgesthey read the agreement and agreed to all rates and fees. As a good faithgesture, LEADERS will refund the $129 annual PCI fee. This refund should takeapproximately 3-5 business days to process. LEADERS wishes the merchant goodluck and considers this complaint resolved and closed.

Complaint: 12159051
I am rejecting this response because:  The processing fee for the month of April was $229.43 - as I was told on the phone.  The entire amount that was processed during the month of April is $719.72.  Again, I can prove this on my bank statement.   I do not agree to being charged 32% for credit card processing. I did not agree to such an enormous percentage upon signing.  The money they have already taken is more than what I agreed upon and will not continue to pay more.  I will send all of this documentation to the credit bureaus if needed. 
Regards,
S[redacted]

This merchant called LEADERS Merchant Services on September 22, 2015 requesting information for a merchant account. This merchant submitted an application that same day and was approved September 24, 2015. This merchant was first sent a closure form November 2016 via DocuSign and again May 2017...

however there is no record that a signed closure form was received back from this merchant. The LEADERS Support Department will reach out to this merchant to assist this merchant with closure.

While LEADERS understands this merchant’s frustration, our Risk Management department followed Industry-wide standards and protocols by holding and validating any suspicious transaction or when a merchant process transactions outside the limits they requested when they applied for their account...

with us. This is done to protect cardholders, the banks involved in the transaction and LEADERS against the threat of fraudulent activity. This merchant’s account was approved February 5, 2016 and put on hold February 8, 2016 by our Risk Department due to several declines over the weekend. Based on the Risk review, the account was closed February 10th and the merchant’s refunds were scheduled to be released that same day; however, additional information became available through a network of industry professionals that resulted in our reevaluating the risk associate with this merchants activity. As a result, it was determined by our Risk Department that we would have to keep the hold on this merchant’s funds for up to 60 days. After additional work by the Risk Department, they were able to release the funds to the merchant on March 23, 2016, significantly less than the 60 days mentioned above. The merchant no longer has funds on hold with us and therefore, we consider this issue is a closed matter.

Complaint: 11303068
I am rejecting this response because:LEADERS stated that "LEADERS gives all merchants 90 days to complete the PCI Compliance. If after
the 90 [days] the account is not compliant then a PCI Non-Action Fee is billed." However, the fact of the matter is they had not even once notified me that I needed to complete a PCI compliance questionnaire within that time frame, nor did they tell me what website to go to to do it - they simply started charging the fee without any prior notice. I had to be the one to call them to find this out. That is very poor form on the part of LEADERS. Also, it was NOT clearly disclosed in the merchant agreement that this fee would be assessed, despite what LEADERS claimed. You claim that you lowered "the ESP Fee and
the Monthly Minimum", but you did not state by how much you lowered it - the fact is, you only lowered it by a few dollars (I think it was about $5), which does not even begin to compensate for that $40 fee. I am not just going to sit here while they pull a fast one on me. I call on LEADERS to refund me the $40 fee for the past three months, as the records show that it was never clearly disclosed and was not expressly agreed upon. Additionally, an "enhanced security package" was added to my bill without my consent or agreement. I was willing to overlook that, but since you're still wasting my time on this, I want that fee refunded too. If you simply refund those fees as requested, this matter will be quickly resolved.
Regards,
J[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11868707, and find that this resolution is satisfactory to me.
Regards,
J[redacted]

As stated before, LEADERS asks that this merchant call the LEADERS Support Department for the return label as well as the closure form. Without a signed closure form, LEADERS is unable to close this merchant’s account.

LEADERS Merchant Services strives to provide every merchant with the highest quality merchant services possible. In our efforts to resolve this merchant’s issue, LEADERS has thoroughly reviewed our merchant service records which includes the merchant’s signed agreement and recorded conversations....

After review, LEADERS acknowledges the misunderstanding between the representative and the merchant about what was being asked. LEADERS will refund this merchant the Early Termination Fee that was billed. LEADERS will also refund the purchase price of the card reader due to the card reader not being mailed out.

Complaint: 11763629
I am rejecting this response because: someone used my company information without my approval or consent to set up services with YOUR COMPANY!!!! There was never any activity initiated by me and as soon as I became aware that there was a merchant account set up in my name I contacted your company to cancel the service. You people are crooks and should employ verification methods such as ID verification to ensure the rightful owner consents to an account. I will be obtaining an attorney and taking legal action against your company. I will also be contacting all major news media to bring your shady business practices to light.
Regards,
C[redacted]

This merchant’s account was approved May 26, 2016. LEADERS Customer Service has since assisted this merchant with fees charged and has previously issued refunds. All fees that were charged are listed on the agreement and/or this merchant was notified via their statement message. LEADERS received...

this merchant’s closure form and will waive the Early Termination Fee as a courtesy. LEADERS wishes this merchant all the best in future endeavors and considers this complaint closed.

Complaint: 11500929
I am rejecting this response because: the PCI fees were not listed on my account application, nor are they mentioned on my statements.  I will upload copies of both my statement and my application this weekend.
Regards,
M[redacted]

Complaint: 11308547
I am rejecting this response because:  The business that I was opening was a photography business that was designed to photograph clients for the Christmas holidays.   I did call in to cancel this account in November/ early December.   I spoke to one of the representatives at Leaders stating that I was not pursuing the business and was in no need of their services.  I took it in good faith that the representative did, in fact, cancel the services.  Since I did not get charge for December, I concluded that the account was closed.  I strongly believe that there were highly deceptive practices by Leaders for using a non-descript title as "Bank Card" without the name "Leaders" attached to it.  Moneys were withdrawn from my account unknowingly by Leaders until I notice a large withdrawal in January 2016 and notified Chase bank of this fraudulent activity. I put a stop payment on the "Bank Card" withdrawal in Jan and  It wasn't until March when the name Leaders came into play on my bank statement that I knew where this was coming from.   I currently have two claims with Chase for this company under the name "Bank Card" and "Leaders," both of which state the same account number to have the money refunded to my account. Again the fact that I never started activity is enough to show this was a inactive account.  Additionally, they knew since January 2016 that I was refuting this claim.  Not only did they continue to try to withdraw money, but they also sent me to collections.  In summary, over the course of a year, Leaders withdrew $1432.53 from my bank account without my permission, using a deceptive name, without performing any services for me, and they did so after I canceled their services.  Therefore, I expect to receive a full refund of all charges.
Regards,
D[redacted]

LEADERS issued a refund for the difference that was billed for December which is the month the adjustments were approved.

LEADERS has reviewed our merchant service records and can confirm this merchant was only billed the Early Termination Fee that was valid per the signed agreement this merchant was able to review. The merchant account was closed January 2, 2018. Unfortunately LEADERS is unable to issue any refunds...

to this merchant as the Early Termination Fee rejected on January 9, 2018. LEADERS considers this complaint closed and wishes this merchant the best in future endeavors.

LEADERS Merchant Services strives to provide every merchant with
the highest quality merchant services possible. In our efforts to resolve this
merchant’s issue, LEADERS has thoroughly reviewed our Merchant Service records,
which includes the merchant’s signed agreement. All fees that have been...

billed
were either listed on the signed application or notified to the merchant via
our monthly statement message; therefore, LEADERS is unable to issue any
refunds. LEADERS will close this account and waive the Early Termination Fee
that was listed on the application as merchant has requested. LEADERS wishes
this merchant good luck in future endeavors and considers this closed.

Complaint:...

11829411
I am rejecting the response below because: LEADERS is stating that they did not receive a copy of this merchant's email regarding the Early Termination fee. I spoke with B[redacted] with the support department (###-###-####, option 3--customer service) tonight (12/13/16, 8:30 EST).  She verified that LEADERS received a fax of my email regarding the Early Term Fee on 11-16-16.  On 12/3/16 she confirmed that it had been denied because the email from C[redacted] said I would not have to pay the early term fee if I went out of business. His email also said I would have to pay the early term fee if I decided to go with another company.  I have not attempted to go with another company and as I stated in my email to LEADERS on 9/28/16 that I would take cash sales when I sell my product at seminars.  B[redacted]'s supervisor, Stephanie, said that she could authorize that half the early term fee ($350/2 = $175) by deposited back in my bank account.  While I am grateful that I will at least receive half of the early term fee, I think I should receive the full $350.00 as Mr. Robinson also said I would have to pay it if I went with another company (which I did not do) and I notified LEADERS in less than 24 hours after signing the contract to STOP ALL ACTION on my application.  LEADERS RESPONSE has reviewed our merchant service records and has not received a copy of this merchant’s email regarding the Early Termination Fee. LEADERS asks that this merchant contact the Support Department at ###-###-####  in order to confirm copy of this email is sent and received.
Regards,
K[redacted]