BeFrugal

The customer has $in Confirmed cash backThey have $Pending cash backThey also have an $placeholder for a pending Cash Back dispute inquiry from August 22, Per the BeFrugal terms and conditions, they will be eligible to request payment once they have earned $or more in Confirmed cash backThe sibonus of $is a bonus and does not count towards a customer’s $cash back earningsSo customer can either wait till the dispute gets resolved or shop with cash back to earn additional $so that they can withdraw both the $bonus and $in earned cash backHoliday Season has started, check our the great cash back rates and deals on BeFrugalHappy Thanksgiving!BeFrugal Team

The retailer, www.booking.com, labeled transactions relevant to this customer as fraudulent and retracted the cash backWe contacted the retailer regarding this customerBooking.com re-reviewed this customer’s account one more time and indicated that it failed the fraud review process twiceDeterminations of fraud are made by the retailer and not BeFrugalWe have no involvement in payments between customer and retailer.All we can do is re-submit your case to booking.com one more timeFor this, please email us all your receipts at [email protected] or via ContactUs form on BeFurgal.comIn your email, please mention that you opened a Revdex.com complaint

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I know that users are not obligated to use BeFrugal But users should expect BeFrugal’s website statement to click here and receive a rebate on [redacted] purchases to be valid and to then make a purchase with the assumption that the final price will be reduced by the promised rebate BeFrufal should be able to track purchases made through their website and to get the appropriate payment from [redacted] I don’t know what arrangement BeFrugal has with [redacted] , but it should not be a speculative one And if it is speculative, then consumers should receive adequate notification of the arrangement The [redacted] / [redacted] purchase that I mentioned in my last communication was made on December 20, well after my BeFrugal/ [redacted] purchases on December and December and well after I contacted BeFrugal about my missing rebates My [redacted] purchase had no effect upon my BeFrugal purchases Please note that I always close my browser and then reopen it prior to making a purchase from BeFrugal, [redacted] or any of their competitors I followed all of the rules that were imposed by BeFrugal I did not get my rebate because of a faulty arrangement between BeFrugal and [redacted] I understand that [redacted] is big, but they should be able to track purchases and respond to inquiries from BeFrugal regarding transactions If BeFrugal is unable to properly track their [redacted] transactions they should warn potential purchases of that fact Regards, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I don't think I have any fraudulent activityI referred my parents, they told me they have trouble when payoutNow all of our account was closed without any reason Regards, [redacted] ***

On September 16, 2016, [redacted] placed two orders with [redacted] (retailer order numbers [redacted] and [redacted] )No commission-eligible sale was tracked from [redacted] to BeFrugal.comIn response to the customer’s request, we submitted two separate inquiries with [redacted] , asking that they recheck their sales records for these transactions to determine if a commission was owed to BeFrugal as a result of the purchasesBoth inquiries were declined by [redacted] [redacted] response via their affiliate platform is that the two purchases in questions were not traced to BeFrugal because they were instead attributed to another affiliate partner The tracking of cash back sales is based on a cookie that is set on the customer’s browser when they click through eligible links on BeFrugal.comIn this case, the customer either had a competing cookie on their browser before or somehow acquired one after clicking through BeFrugalAmong other options, this can happen if the customer a) clicks through another link in a shopping search engine, newsletter, or third-party website (including advertisements), b) has a shopping browser extension for a third-party installed on the computer browser which they are using, c) have malware installed, or d) similar options unique to the customer’s shopping pattern, for example to use the coupon that is listed on BeFrugal, click on the Coupon As specified in the BeFrugal terms and conditions to which the customer has agreed, while we will do our best to pursue with a retailer any claims for non-credited transactions, if a retailer does not ultimately issue payment to BeFrugal, we are unable to provide cash backAll cash back is the shared component of the commission paid to BeFrugalWithout a commission for an order, the shared component cannot existRegards,BeFrugal Team

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] My complaint lies mostly within the company not keeping the support ticket updated with the response from [redacted] Now until long after(days) there was any recourse(cancel and rebuy) I could have taken, and only then because I requested a response since their website states that one should wait days for cashbackI believe the [redacted] website is set up in such a way that a popup window during sign up will break the affiliate link required for trackingThere was no other affiliate used and I believe that [redacted] tracked this as an organic or non-referral sign upI understand that there is no payment from [redacted] and therefore no percentage of the payment can be made to meAt this point I am willing to accept an apology as I hope they are now aware that timely correspondence with their customers will be beneficial to both the company and the customer Regards, [redacted] ***

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [I would still like a more definitive resolution] Regards, [redacted]

[redacted] ***,The order status of this transaction is determined at the sole discretion of the retailerAs BeFrugal has no access to the sales processing of any third party company, if that company shows that a sale is cancelled, we cannot dispute this.What exactly went wrong - we do not knowHere are the tips we offer to our customersUse an internet browser that does not have add-ons or toolbars provided by other shopping-related sites, coupon sites, or cash back providersBe sure to disable any ad-blocking software running on your browserVerify that your browser is set to accept third-party cookiesBegin your shopping session at BeFrugal with an empty shopping cartOnce you click through a cash back eligible link from BeFrugal, complete your purchase on the retailer's website in a timely manner without browsing other pagesWhen applying coupons, remember to use only those offered by BeFrugalUsing coupons from any other source might disqualify your purchase for cash back eligibilityDo not use gift cards or store credit cards to pay for your orderContacting merchant to modify your order via email, merchant's website, online form or phone will void cash backIf you need to change your order, it is best to cancel the entire order and then re-purchase through BeFrugal.(Source: http://www.befrugal.com/help/cashback)We did not receive the commission from [redacted] , therefore cannot pay it to you in the form of BeFrugal Cash BackWhat we can do is ask you to cancel your purchaseNext, we can remotely connect to your computer and help you to place a new orderWe will monitor and make sure that cookies are cleared and all the browser settings are correct prior to initiating the purchasePlease note that contacting [redacted] support via email or live chat regarding the order might void the cash back.As BeFrugal General Terms state, “If a merchant fails to report a transaction to BeFrugal.com or withholds payment to BeFrugal.com, BeFrugal.com reserves the right to cancel the Cash Back associated with that transaction.” (Source: http://www.befrugal.com/help/termsandconditions)As no commission was received for your purchases, no Cash Back will be issuedRegards,BeFrugal Team

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I placed the same order on another cashback site and received 8% cashback for the sofa purchase on [redacted] ($600)I am sure that befrugal is intentionally not paying cash back for the high dollar purchases as other reviewers mentioned on Revdex.comBuyers should be aware that befrugal is intentionally doing this and do not buy through themI would like to post this complaint on this forumRegards, [redacted]

We have contacted the customer via email and advised him on how to remove our toolbar and keep his computer tuned upHe indicated that he considers this matter closed

Dear Mr [redacted] ***, [redacted] does not offer cash back on customer transactions they deem intended for reselling or commercial purposesThis information was provided to the customer in advance of their transactionThe determination is made by [redacted] ***, and not BeFrugal.com.When the customer made the purchases referenced, [redacted] did not award a rebateIn response to the customer request, we submitted disputes with [redacted] to determine if this was in error [redacted] declined the disputes, specifying that bulk purchasing for resale is not eligible for further rebates.Here is a copy /paste of the terms on the BeFurgal site Sam's [redacted] Cash Back Cash Back Rate 3% Cash Back on purchases Special Terms & Exclusions Cash back not valid on bulk or reseller purchasesDetermination of bulk/reseller status is made at the sole discretion of the [redacted] company and is not reviewable by BeFrugal.com.No cash back on tires, Cell Phones & Plans (including air-time cards), Pharmacy, Photo, Member Services, Auctions, or gift cards.Cash back not valid on orders placed for in-store pickup.Regards,BeFrugal Team

1) The [redacted] cash back listing was removed from BeFrugal.com on July 9, in response to a notice from the Bookamillion affiliate program that they would be closing soon.2) [redacted] ended their affiliate program’s relationship with BeFrugal on July 15, 2015.As you can see, we had removed the cash back program six days BEFORE the affiliate relationship with Bookamillion ended3) For all dates between December 15, and July 15, 2015, BeFrugal had an active affiliate partnership with [redacted] At no point during any of the dates disputed by the customer was the relationship not activeInstead, as the sales were not tracked as cash back eligible transactions by the retailer, this shows they did not qualify under the terms available when BeFrugal was partnering with [redacted] While we submitted disputes with [redacted] asking them to review the original determination of not eligible, they did not resolve these disputes and terminated their relationship with BeFrugal.Unfortunately, according to the BeFrugal terms, as no commission was received for your purchases, no Cash Back will be issued.Regards,BeFrugal Team

Dear [redacted] ***,Please email us all your receipts at [email protected] or via ContactUs form on BeFurgal.com and we will resubmit your case to booking.comThank you,BeFrugal.com Team

Dear [redacted] , We understand how you feel about your large purchaseThe issue is, when you contact a merchant to assist with your purchase for any reason, they automatically cancel BeFrugal's commission in order to reward their support department instead [redacted] 's support reps are not assisting customers for freeThis is how all businesses workNext time when you need to change the order, simply cancel it and place a new order yourselfI am sorry, but there is nothing we can do here [redacted] reversed the BeFrugal commission for this purchaseIt went to their support departmentRegards,BeFrugal Team

The customer has had three inquiries regarding non-tracked purchasesTwo of the three have already been declined by the retailersAs each of these will be handled independently by the retailers, there is no overlap between the cases [redacted] – Order # [redacted] : The transaction was declined by [redacted] with the following explanation “Denied : Transaction Referred by Another Affiliate”As an affiliate partner of [redacted] ’s is already receiving a commission and as that partner is not BeFrugal.com, we are unable to forward the commission to the user as cash back [redacted] – Order # [redacted] : The transaction was declined by [redacted] with the following explanation “Denied: Order Credited to Another Channel”While this response is less specific than [redacted] ’s, it still indicates that the retailer has successfully tracked the order and determined that BeFrugal is not a source eligible for commission [redacted] – Order # [redacted] : BeFrugal submitted an inquiry to the [redacted] affiliate program on December 14, in response to a request from the customerThis inquiry has not been reviewed or resolved by the [redacted] affiliate program yetOnce they provide further information, this will be forwarded to the retailer.The best recommendation for you is to download a browser, for example [redacted] , and dedicate it solely to BeFrugal Cash Back shoppingDo not install any add-ons or toolbars on the browserDo not use the browser for anything but BeFrugal Cash Back shoppingTo guarantee cash back earnings, it is important to only use coupons that are listed on BeFrugal and do not pay with Gift CardsRegards,BeFurgal team

Dear [redacted] ***,Our system shows you never clicked through BeFrugal when placed the order at [redacted] .There is no click history in the your account for this shopping trip.On the other hand, we see recorded clicks to the same store a week laterSo there is no problem with your systemYou simply did not click through BeFrugal this specific time.What we can do is we can test this store on a specific device you used at the time of purchasePlease tell us how do you shop via BeFrugalDo you use computer or tablet or phone? Do you use internet browser or BeFrugal phone/tablet application, or do you have BeFrugal browser add-on/extension installed?Also, next time you shop through BeFrugal, right after you click through the BeFrugal site and before you place the order, you can verify if BeFrugal recorded your click by going to the Click Activity table in your account ( My Cash Back/Current Cash Back Activity Table/"Click Activity" link in the footer of the table.) Because no shopping trip was recorded in the account, BeFrugal cannot get paid by [redacted] and cannot share that payment with the member in a form of cash backRegards,BeFrugal Team

BeFrugal closed this account due to the fraudulent activity as per BeFrugal terms the user agreed to during the sito BeFrugalOverview: BeFrugal.com is owned by Capital Intellect IncUse of the services provided by BeFrugal.com is regulated by the following terms and conditionsBy using these services, users consent and agree to these terms and conditionsIf a user finds the terms and conditions unacceptable, they should discontinue use immediatelyGeneral Terms: BeFrugal.com reserves the right to withhold payment of Cash Back rewards for suspected fraud, abuse of merchant or BeFrugal website, use of email spam to promote referrals, or for creating multiple user profilesAny fraud or abuse relating to earning or receipt of cash back rewards, or any misrepresentation of information furnished to BeFrugal.com or its merchant partners by you or anyone acting on your behalf may result in the termination of your BeFrugal.com account and forfeiture of Cash Back rewards Regards, BeFrugal team

[redacted] is a huge and trustworthy company with hundreds of thousands of successful cash back payments to BeFrugal customersThere is no reason for [redacted] to single you outIt is important to note though, that [redacted] cash back terms are very detailedThey are department-/category- specific, change weekly and sometimes daily! Cash back is based on commissionIf this order does not qualify for commission or no commission is provided to us for any reason, then per the terms and conditions agreed to by the customer when joining BeFrugal (FREE service of sending money for simply shopping online), cash back will not be issued.Source: http://www.befrugal.com/help/termsandconditions

Unfortunately, the response time of a retailer's affiliate program is outside of BeFrugal's controlFor complaints related to another company's responsiveness, we advise they contact that company directlyRegards,BeFrugal Support

The payment was issued to day, 22-July-in the amount of $Regards,BeFrugal.com Team