BeFrugal

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
I have contacted [redacted] to discuss with them directly. I know why my order was cancelled, they have called me before cancelled my order. They said that they didn't report it as fraudulent. So I think there must be some misunderstanding with us. There was something wrong with there system. Their system charged me 7 times before cancel my order. I think that's why you consider it as fraudulent. But there is noting fraudulent with my account. So please reopen my account for me.  Thanks. I thought befrugal was a very nice cash back website before, so I recommended a lot of my friends using your website. But if you didn't reopen my account, I will be very disappointed with you.  
Regards,
[redacted]

The customer's Sign-Up bonus does not expire. To earn a Sign-Up Bonus a user must join BeFrugal.com during the promotional period or via a link or web page on BeFrugal.com where such bonus is being promoted and earn $25 or more in Cash Back (not including bonuses and earnings from non-purchase...

activity). There is no restriction on the time for this process. These terms can be found online at http://www.befrugal.com/termsandconditions/. Because the customer's bonus will automatically be added to their first payment request under the terms available when they signed up, no additional action is required.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  I absolutely did not use another service and it is impossible for another service to have claimed the commission for this order. BeFrugal advertises a certain percentage of cash back and is responsible for distributing that cash back when a customer makes an order on a website accessed through the BeFrugal portal. That is exactly what happened in this situation but I have yet to see any resolution or PROOF of their attempts to resolve this problem. [redacted] denied ever speaking with a BeFrugal representative regarding this order and has indicated that my order did in fact access the [redacted] website using BeFrugal. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
still waiting for the resolution from the sellerRegards,
[redacted]

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. Now being a rebate, lets see if the refund is actually mailed out. 
Regards,
[redacted]

Nowhere in the account we say that the payment was sent! The status of the payment is Processing/Pending.We contacted the customer on 10/12/2015 requesting additional information so that their 10/5/2015 payment could be sent. They did not respond to that message. We contacted them again on...

10/20/2015 asking them again to respond. They have not responded to that message. Until the customer responds to complete a verification, we are unable to process their payment. They can respond via the support ticket in their account found at: https://www.befrugal.com/account/member/need-help/mytickets/ Regards,BeFrugal.c...⇄ Team

The customer has pending inquiries with a few retailers. None of the inquiries are old. We’re just waiting for a resolution from the stores. We will update the customer via the BeFrugal ticketing system.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. . 
What is the violation on my account?
Regards,
[redacted]

Dear [redacted],We contacted [redacted] retailer on your behalf numerous times and received no reply from them. We removed Cash Back program for this merchant from BeFrugal.com.Although BeFrugal.com makes a significant effort to make sure published cash back rates are accurate, BeFrugal.com is not...

responsible or liable for program changes or removal of an affiliated store, an affiliated stores decision to withdraw from the program and the impact this has on an accrued Cash Back balance. This is stated in BeFrugal Terms and Conditions you accepted at the time of joining BeFrugal: [redacted]Unfortunately, there is nothing else can be done. We apologize for the inconvenience.Sincerely,BeFrugal Team