BeFrugal

For security purposes, we cannot disclose our methods and criteria on determining dishonest activity within BeFrugal accounts. This user had violated BeFrugal terms and conditions on multiple points. Her account was closed accordingly. Here is a quote from BeFrugal's terms, General Terms...

section:"BeFrugal.com reserves the right to withhold payment of Cash Back rewards for suspected fraud, abuse of merchant or BeFrugal website, use of email spam to promote referrals, or for creating multiple user profiles. If you feel your Cash Back rewards are being withheld in error, please contact us. Any fraud or abuse relating to earning or receipt of cash back rewards, or any misrepresentation of information furnished to BeFrugal.com or its merchant partners by you or anyone acting on your behalf may result in the termination of your BeFrugal.com account and forfeiture of Cash Back rewards."(Source: http://www.befrugal.com/help/termsandconditions)

The user accepted the terms while joining BeFrugal.BeFrugal.com reserves the right to withhold payment of Cash Back rewards for suspected fraud, abuse of merchant or BeFrugal website, use of email spam to promote referrals, or for creating multiple user profiles. Any fraud or abuse relating to earning or receipt of cash back rewards, or any misrepresentation of information furnished to BeFrugal.com or its merchant partners by you or anyone acting on your behalf may result in the termination of your BeFrugal.com account and forfeiture of Cash Back rewards. Regards,BeFrugal Team

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

We reached out to the affiliate network on behalf of the customer asking them for more details on why they declined the inquiry. We appreciate your patience and will post updates  as soon as we hear from them (usually within a week or so). BeFrugal Team

I apologize for the confusion. Let me clear the misunderstanding of the BeFrugal cash back rates and the highest cash back rate guarantee.1) Regarding the [redacted] cash back rate at [redacted], the 14% is the promotional cash back rate for [redacted]. [redacted] calls it "Turbo Cashback." According to...

[redacted]'s terms, "you can only use Turbo Cashback on one shopping click of your choice every calendar month."BeFrugal Highest Cash Back Rate Guarantee compares the base cash back rates (listed as "Regular CashBack" at [redacted]), not promotional rates. Competitors' sites create such one-time promo rates because it makes their site look like they have higher cash back rates to attract new customers.Flooring/Carpeting/Textile categories are not listed for [redacted] on [redacted] site, it means these three categories fall under general "[redacted] Purchase" cash back rate of 1%BeFrugal does not list these categories either, thus your [redacted] purchase falls under general BeFrugal category "Other" with the cash back rate of 3%  As you can see BeFrugal offers the three times higher cashback rate than [redacted] for your purchase.Here is a copy/paste from the BeFrugal Best Cash Back Rate Guarantee terms:This guarantee does not cover Cash Back rates where there is not a direct equivalent rate listed at BeFrugal. Examples include, but are not limited to, promotional Cash Back rates offered only to individual members or a fixed number of members, or *one-time use Cash Back rates.* 2) Regarding the [redacted] cash back rate at [redacted] site. Click on the Textile category link on [redacted] site and you will see that it will take you to Bedding & Bath section of [redacted]). You will not find carpet or flooring under this category. If you made a click through [redacted] site instead of BeFrugal and completed your carpet purchase, you would earn $0 (zero) cash back, because they do not have flooring or carpet categories listed, neither do they list the general “other” category where the carpet would fall under.To conclude, you have already earned the highest cash back amount on your order you possibly could.Truly,BeFrugal Team

Dear [redacted],Our system shows you never clicked through BeFrugal when placed the order at [redacted].There is no click history in the your account for this shopping trip.On the other hand, we see recorded clicks to the same store a week later. So there is no problem with your system. You...

simply did not click through BeFrugal this specific time.What we can do is we can test this store on a specific device you used at the time of purchase. Please tell us how do you shop via BeFrugal. Do you use computer or tablet or phone? Do you use internet browser or BeFrugal phone/tablet application, or do you have BeFrugal browser add-on/extension installed?Also, next time you shop through BeFrugal, right after you click through the BeFrugal site and before you place the order, you can verify if BeFrugal recorded your click by going to the Click Activity table in your account ( My Cash Back/Current Cash Back Activity Table/"Click Activity" link in the footer of the table.)  Because no shopping trip was recorded in the account, BeFrugal cannot get paid by [redacted] and cannot share that payment with the member in a form of cash back. Regards,BeFrugal Team

BeFrugal closed this account due to the fraudulent activity as per BeFrugal terms the user agreed to during the sign-up to BeFrugal. Overview: BeFrugal.com is owned by Capital Intellect Inc. Use of the services provided by BeFrugal.com is regulated by the following terms and conditions. By...

using these services, users consent and agree to these terms and conditions. If a user finds the terms and conditions unacceptable, they should discontinue use immediately. General Terms: BeFrugal.com reserves the right to withhold payment of Cash Back rewards for suspected fraud, abuse of merchant or BeFrugal website, use of email spam to promote referrals, or for creating multiple user profiles. Any fraud or abuse relating to earning or receipt of cash back rewards, or any misrepresentation of information furnished to BeFrugal.com or its merchant partners by you or anyone acting on your behalf may result in the termination of your BeFrugal.com account and forfeiture of Cash Back rewards.   Regards, BeFrugal team

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint...

#[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Dear [redacted],As BeFrugal Cash Back Terms clearly warn members, to guarantee cash back earning, one must not use any coupons or discounts other that coupons or deals listed on BeFrugal.com. [redacted]The initial cash back inquiry was declined by [redacted] on 3/18/2015 with the reason "the order ID was not located within the affiliate network" meaning there is no BeFrugal cookie in the order. This could happen if you made a call to their support rep, modified the order online or via the phone or applied coupons/discounts that are not listed on BeFrugal.com. NCR membership discount could void your cash back.We’ve sent an email to the affiliate management team of [redacted] directly on 3/20/2015, asking them to review the case. We are currently waiting on their response and will notify you as soon as they respond. [redacted] Coupons, Promo Codes & DealsTerms & Exclusions for [redacted]:• 5% Cash Back on purchases• Cash back valid only on completed bookings.• Cash back paid on the lesser of the two rates between reservation and consumed booking price.• No cash back on specially negotiated group rates (i.e. AARP, government rate, corporate bookings, travel agency specials).

Unfortunately, the response time of a retailer's affiliate program is outside of BeFrugal's control. For complaints related to another company's responsiveness, we advise they contact that company directly. Regards,BeFrugal Support

Cash Back was added to customer's BeFrugal account.   BeFrugal Customer Care

$15 cash back is available for withdrawal in your account for one of the open support tickets. We did not receive any correspondence on the second one, emailing the network one more time. Thank you for your patience. BeFrugal Team

Due to violations of the BeFrugal terms and conditions, the accountS of this customer were deactivated. Terms [redacted]
Bonuses: Members may not abuse the bonus system by utilizing the use of bots, paid advertising, SPAM, fake personas, and/or other...

suspicious or fraudulent identity. If BeFrugal.com deems the program is being used for any illegal or fraudulent activity it will result in legal consequences, termination of member's account, forfeiture of any bonuses and pending cash back. Determination of bonus eligibility will be at the sole discretion of BeFrugal.com.Regards,BeFrugal.com Terms

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
I wish they had actually tried to do this MONTHS AGO! It is almost a year since I bought that trip through them! When I cactually get my money I will be happy. Till then, this is still not acceptable.  Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
I have spoken to [redacted]. Their information contradicts your response. If you think the sale is being attributed to another affiliate - ask them for the name because this is not what I was told.
Regards,
[redacted]

Cash Back was approved and is available for payment in the member's account. Regards,BeFrugal Team

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. . 
 This is a BOGUS response from BeFrugal since I have purchases from August 2017 which have been verified (see attached screen print from the BeFrugal site) and 90 days have obviously elapsed. Yet, this company refuses to pay out these amounts and continues to avoid and obfuscate the claim.  
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
This is horrible service. I opened my ByFrugal account and made specifically for promise of a cash back payment. And I was cheated. As if that wasn't bad enough, you seem to not care that you've cheated me out of money...you didn't even attempt to compensate me for the transaction. This wasn't my fault.  I'm sorely disappointed. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. 
 I feel like I have been scammed. I followed all your terms and instructions. Based on your review, and [redacted] stating that they did not pay you(BeFrugal), I am being punished regardless if I followed your terms and conditions. I will restate this again. I clicked on your website link that took me to [redacted] and I signed up. Simple as that.
Regards,
[redacted]

When a customer files an inquiry for a non-tracked purchase, we add a temporary placeholder credit to the customer account. This is a placeholder only and in no way signifies that BeFrugal “found” a commission for the customer’s purchase. At the point the customer files the inquiry, a dispute...

is opened with the retailer. If the retailer approves the dispute, the temporary placeholder credit added at the outset of the inquiry will proceed from a placeholder to a confirmed cash back credit. If the retailer rejects a dispute, the placeholder credit will be removed. This is because the store has declined the dispute and is not providing payment. As cash back is the commission a store provides for qualifying transactions, if a store is not providing a commission, it is not possible to forward this on to the user in the form of cash back. For this customer’s dispute with [redacted] declined the inquiry and will not be providing payment. The customer was notified of the outcome. We are unable to further challenge the outcome returned by the company [redacted] as they have already reviewed the inquiry and deemed it ineligible for any payment.Regards,BeFrugal team