BeFrugal

The customer has 5 bookings through *** - Approved (Payable)*** - Rejected*** - Rejected*** - Rejected*** - RejectedThe most likely reason is that the customer 1) modified the booking or 2) used a discount rate or membership points that are not eligible for
cash back The customer has two unrelated purchases that are still simply in the 30-day waiting period.As specified in the BeFrugal terms and conditions to which the customer has agreed, while we will do our best to pursue with a retailer any claims for non-credited transactions, if a retailer does not ultimately issue payment to BeFrugal, we are unable to provide cash backAll cash back is the shared component of the commission paid to BeFrugalWithout a commission for an order, the shared component cannot exist.*** *** ***Regards,BeFrugal Team

Revdex.com:
I have reviewed the response submitted by the business and have determined that the
response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
Regards,
*** ***

Here is quote from BeFrugal Terms the customer had accepted before joining BeFrugal over different times because he created over different accounts (!):Members may not abuse the bonus system by utilizing the use of bots, paid advertising, SPAM, fake personas, and/or other suspicious or
fraudulent identityIf BeFrugal.com deems the program is being used for any illegal or fraudulent activity it will result in legal consequences, termination of member's account, forfeiture of any bonuses and pending cash backDetermination of bonus eligibility will be at the sole discretion of BeFrugal.com.Source: ***
This customer created multiple BeFrugal accounts abusing Refer-A-Friend and Sign Up Bonus systems on BeFrugalThe accounts have been terminated.Regards,BeFrugal Team

The customer use BeFrugal account the DOES NOT belong to them, as they specified in their email to usThey purchases on the account are under a different name and it does not match neither the customer's name, nor BeFrugal account name.The purchases shipped to yet another(!) nameAll this was
explained by customer as they shipped orders to their friend “***” in another state to avoid paying taxThe shipping & billing and BeFurgal account are all for multiple people, none of which are “***”, nor customer's nameDue to fraudulent activity, this account was terminated.Regards,BeFrugal Customer Care

The account was re-opened.Regards,BeFrugal Team

Dear *** *** , The solution for you is to cancel your order and contact our support (use Contact Us form on the bottom of the BeFrugal site)We can offer you a free remote assistanceThis is when we connect to your computer remotely, reset your browser settings, clean cookies and make sure they are enabled and make sure no add-ons are installed in your browserThen we walk you through the ordering process through BeFrugal to guarantee cash back earningsRegarding the BeFrugal’s promise: Although BeFrugal.com makes a significant effort to make sure published coupons and cash back rates are accurate, BeFrugal.com not offer any warrantiesWe do contact merchants on customers’ behalf and dispute any disagreements, as we did on your behalf as wellOur responsibility is clear stated in the terms and conditions you have agreed to at the time you joined BeFrugalTerms (http://www.befrugal.com/help/termsandconditions): “If a user finds the terms and conditions unacceptable, they should discontinue use immediately.” Services BeFrugal.com does not offer any warranties for the products, promotions, coupon codes, and special offers being provided by participating merchants and advertisersWe do not control these merchants, do not endorse them, and are not responsible for any aspects of their websites or businesses“The BeFrugal.com Program and Applications are provided to members "as is" and with no warranty.” “Disclosures BeFrugal.com services are provided with no guarantee regarding price, terms, availability, quality or warranty.” Regards,BeFrugal.com Team

Dear *** ***, 1) On every Sign Up dialog, BEFORE entering your email and clicking on the JOIN/SIGN UP button, users see "By signing up, you agree to the BeFrugal.com Terms of Service and Privacy Policy"2) It costs us money to send payments, therefore the minimum withdrawal amount is setIn return, we are offering the highest cashback ratesAgain, we are considering lowering the minimum to be competitiveThank you for your feedback.3) Please describe the "complex procedures for the consumer to navigate" you are referring to? Terms URL( scroll to Cash Back section, Payment Terms paragraph):http://www.befrugal.com/help/termsandconditions Regards,BeFrugal.com Team

One who creates (SIX) duplicate accounts with the intention of defrauding BeFrugal will have their accounts removed from BeFrugal.com under our terms and conditions prohibiting fraudulent actions.Please refer to BeFrugal terms ***General Terms:BeFrugal.com reserves the right to withhold payment of Cash Back rewards for suspected fraud, abuse of merchant or BeFrugal website, use of email spam to promote referrals, or for creating multiple user profilesAny fraud or abuse relating to earning or receipt of cash back rewards, or any misrepresentation of information furnished to BeFrugal.com or its merchant partners by you or anyone acting on your behalf may result in the termination of your BeFrugal.com account and forfeiture of Cash Back rewards."Cash Back Eligibility:Must be age or overOverview:By using these services, users consent and agree to these terms and conditionsIf a user finds the terms and conditions unacceptable, they should discontinue use immediately.All accounts were terminated under BeFrugal.com terms ythe customer accepted at the time of signing up.Regards,BeFrugal.com Team

Revdex.com: I have something on the 22nd, 23rd, and again today.
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments belowRegards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
It seems that the commission may have been rejected because I contacted the merchant to effect a price match under ***' 110% Price GuaranteeWhen I did this, I did not know or believe that my cash back through the portal would be voidedThis is obvious as the cashback would have been $and the price adjustment due to the guarantee was only $BeFrugal never states that using a price match guarantee will void the cash backThis needs to be made explicitBecause it is not included in the terms and conditions on BeFrugal, I am still entitled to 15.5% cash back on the adjusted price: $13.00.Failure on the retailer's part to pay the commission to BeFrugal is not my concernBy clicking through BeFrugal, I have an agreement with BeFrugal to be paid the appropriate cash backIt is up to BeFrugal to collect what it is owed from the retailer
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
Downloading a new internet browser does absolutely nothing to resolve the issue at handThis tactic of avoiding the problem altogether and blaming it on outside factors without providing any proof to support your claims is TIRING and patheticI will continue to reject your "resolutions" until an actual resolution is offeredI have proof of contacting *** as well as photos and copies of my activity on BeFrugal to support my claim at all times, what proof can you show me that you DIDNT receive this commission or that another company did? Please don't send me another repetitive and useless response, as it's a waste of my time, and while yours may not be worth much (after all, it is only $44) mine is far more valuable.
Regards,
*** ***

Dear ***, "Simply verified the address to confirm that the order was not fraudulent" is assisting with the order.Once they verify your identity, you ask them to cancel the order and say that you will place the new one via cash back site.They will not flag your account anymore for further verification.Unfortunately, BeFrugal never received commission for your order, thus cannot send it to you in the form of cash back. Refer to our FAQs below to never miss cash back in the future: What can I do to make sure my cash back rebate is reported? While most cash back credits are reported automatically to your account by stores within days, occasionally you may find a store that did not track your orderThere are several ways to improve your tracking resultsUse an internet browser that does not have add-ons or toolbars provided by other shopping-related sites, coupon sites, or cash back providersBe sure to disable any ad-blocking software running on your browserVerify that your browser is set to accept third-party cookiesBegin your shopping session at BeFrugal with an empty shopping cartOnce you click through a cash back eligible link from BeFrugal, complete your purchase on the retailer's website in a timely manner without browsing other pagesWhen applying coupons, remember to use only those offered by BeFrugalUsing coupons from any other source might disqualify your purchase for cash back eligibilityDo not use gift cards or store credit cards to pay for your orderContacting merchant regarding your order via email, merchant's website, online form or phone will void cash backInstead, cancel the entire order and then re-purchase through BeFrugal Regards,BeFrugal

Customer requested payment on August 13, A payment was sent via check on August 26, 2015, using the information supplied by the customer as the addressAll checks are sent via *** *** *** *** First Class postageOn September 15, 2015, the customer notified BeFrugal that they had
not received the check that had been turned over to the ***While we are able to re-issue payments made via check, there is a $stop-payment fee imposed by the financial institution that issues the paymentThis fee cannot be waived and is deducted from the cash back balance of any re-issued paymentAs the balance of the customer’s payment is the same as the stop-payment fee ($35.00), the fee effectively would void their payment totalThe customer was provided with all transaction information related to this payment, including the check number and transaction information through the check issuing serviceThis was sent via text as well as a screen-shot documenting the completed transaction.BeFrugal is not responsible for items delayed, misplaced, or lost by the third-party ***The customer was advised to allow additional time for *** to locate and deliver their item as the only option for BeFrugal would be to cancel the payment entirely, leaving the customer no chance of receiving their payment.We suggest trying *** or *** Gift Card payment methods to avoid check-related problems.Regards,BeFrugal.com Team

Per the cash back terms of *** as listed in full on their BeFrugal page at the time of purchase, *** specifies that they will not provide cash back on the purchase of electronicsThese terms are set by the retailer and are not subject to review by any cash back portal, including
BeFrugal. *** Cash Back Terms:"Cash back not valid on purchases of electronics, computers/tablets & accessories, cell phones & accessories, watches, cameras, video games, automobiles, real estate, gift cards, bullion, coins and money, & select business & industrial equipment."

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
This seems to be the cookie cutter response that BeFrugal.com sends out when they don't want to pay their customersLooking through complaints on-line this looks to be the normI have dealt with two other similar sites with little to no problems and with BeFrugal if you have a cashback of more than a few dollars they will claim a "secret" code was used or they have no record that you used their site to make the purchaseI've had to jump through hoops to get some claims "investigated" just to get rejected with this lame response
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
[Like I said, BeFrugal wanted me to refer my friends and I did (they can check and see all of them have their own *** accounts where they purchased tabletsI also referred my wife (and I did not see anything that said that I should not refer my spouse) and I was upfront about it alsoIf they consider that I should not do that, that is fine (maybe they deduct the $for referring her)Everything was as per their terms and conditionsThe biggest scam is they do not have a number to call where we can talk through the account and I can provide them the names and *** accounts of the friends I referredI have given them my phone number and they can call to discuss, but just giving the standard "You violated our terms and conditions" is ridiculousI guess I am out my money and I referred them friends too - I guess I will have to make sure that neither me nor any of my friends and colleagues deal with this unscrupulous company.]
Regards,
*** ***

Due to violations of the BeFrugal terms and conditions, the customer’s account was deactivated(For Revdex.com: Customer was fraudulently capturing/redirecting *** traffic.)

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
As you can see from my original complaint - I was complaining about the fact that I did not get my This was for a usage of the portal on *** ***This was bought in March of and I have yet to be paid for that portal usageThey gave me some money for *** purchases, and thanks, but the main complaint was on the 139.90, that is missing for the *** *** purchase. Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
I do not care about your verbal guarantees. What I do care about is receiving my money. You keep shifting the burden to ***. Instead of wasting my time and yours going back and forth with these mindless responses, this issue can be resolved much faster if you called *** and closed this chapter
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved Befrugal.com made the situation right by crediting my account the amount owed
Regards,
*** ***