BeFrugal

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below. Befrugal's process is so slowFor now, I already received and opened my order, and no way to cancel the order at this timeAnd at the time when I made my order, I did it through private mode, cleared history and cookies, cleared settings and no third-party add-on's, and I went directly to make the order through befrugal. I did everything following Befrugal's instructions, now it's time for Befrugal to keep it's promise and pay the cashback
Regards,
*** ***

When the customer placed an order online with *** Wireless, the retailer did not track any sale as having come from BeFrugal.comIn response to the customer’s request, we submitted a dispute with *** Wireless, asking that they re-check their tracking of this purchase to determine if they
made a mistake or notThe dispute was declined by the *** Wireless affiliate program: “Conflict: Other channel conflict”As the store does not consider BeFrugal as the source of this transaction, they did not and will not issue a commission to BeFrugal.comAll cash back is based on the commission a retailer pays BeFrugal.com for eligible sales placed through our shopping portalIf a store does not consider BeFrugal to be the source of a transaction or withholds commission for any other valid reason, we are unable to then return this commission to the customer as cash backThis information is presented to and agreed to by the customer in advance of being able to use BeFrugal

Dear Mr*** ***,For the reference, here is the free product promo page you are mentioning in your letter:***
I understand your frustration with the payment method you had selectedUnfortunately, at this point we
cannot switch the payment method*** was set as default (pre-selected) payment method on the pageYou manually switched it to BeFrugal Account payment method from ***As terms state, the free product promo amount is not counted toward the $minimum Cash Back earnings, required to accumulate on the accout before one can withdraw the balance."If you select BeFrugal payment method, $will be added to your BeFrugal account and be available for withdrawal within daysWithdrawals from your BeFrugal account are subject to $minimum in Cash Back earnings"Free Product Promo" balances do not count towards this minimum."Nevertheless, we thank you for your feedback and will make proper adjustemt to the free promo form to improve future user experience and eliminate all possible confusions and frustrations the process can bring upon the users.Happy Saving!RegardsBeFrugal Team

1) We do not sell or force our BeFrugal.com Shopping Aon anyoneIt is a free shopping tool that makes cash back earnings and shopping easier for our users. You need to physically click on the download button and then run the file to install the program2)
BeFrugal.com has *** Secure seal, i.e*** *** company constantly verifies that BeFrugal.com pages have no malware or malicious links, no phishing and has a valid SSL certificate:https://www.***.com/***3)For customers who have difficulty uninstalling BeFrugal.com Add-On, we offer absolutely free remote support assistanceAdditionally, there are instructions all over the site on how to remove the aand change your browser settings***
***
?I am sorry that you made a choice to go through another support companyPlease contact us if you ever need any additional assistance relating to BeFrugal.com or our add-on

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved. I think this is because the *** did something wrongI only make one order for and try to get dollar cash backBut *** try to charge me and the cash back will be I think this case fraud activityThat's not my fault or Befrugal's fault*** did something wrong.Thanks befrugal to reopen my accountI like befrugal.
Regards,
*** ***

Dear Ms*** ***, We have never received the screenshots from youPlease email them to [email protected] think you have a BeFrugal Browser Ainstalled on your browserSince you indicated that you see "Cash Back activated" message, we believe there is a possibility the cash back was sent to another account of yours that you registered your browser awith(It could be your mistyped email or totally different email) We need you to email us the screenshots and tell us what internet browser you use ( **, **, or ***) and we will reply with instructions that will help us to see if you have any other accounts with BeFrugal. TIP FOR THE FUTURE: Please do to use company computer for your cash back shoppingIf it is not possible, then uninstall the BeFrugal afrom the browser: the company security settings might interfere with the toolbar tracking. Regards,BeFrugal Team

I have been utilizing BeFrugal and other cash back sites for a few years, successfully placing over orders in which cash back was issued(with BeFrugal within the past months.) I am familiar with outside discounts/coupons/links voiding cash backThis is why I made sure to click through correctly for this cash back to be processedI have no idea why it was notAll I know, is I clicked through correctly, and I am being denied the cash back
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
I like how they keep saying it's something I selectedI am very familiar with ***, have been using them for many yearsI have never even heard of Be Frugal until this promotion, which I heard about through a *** Feed called Hey It's FreeI now wish I hadn't clicked on the link, seeing what kind of business Be Frugal isWhy would I pick to have the money put into a Be Frugal account (purposely) when I had never heard of them, instead of my *** account which I have heard of and regularly use? Simple answer is I wouldn'tAdd to the fact that Be Frugal doesn't allow you to actually talk to someone on the phone, only through Chat, and makes me have to accumulate $before I can withdraw my money (thus garnering them more business), I believe this is a classic example of bait and switchThey have piss poor customer service and only garnered the business I gave them by frauding me after the purchaseTheir rating with Revdex.com should be greatly downgraded
Regards,
*** ***

The customer resides in Canada.The BeFrugal's store-search suggestions and the list of stores clearly display both *** and *** Canada next to each other and clearly show that *** Canada does not have any cash back.The customer clicked via US link hoping to earn cashback via USA
site but, without noticing it, got redirected by *** to their Canadian siteIt is a typical merchant's site behavior to locate users by IP and to take them to appropriate site for that location, Canada in our case. Unfortunately, we do not offer cash back for *** Canada; coupons only:http://www.befrugal.com/store/***canada-coupons/ Regards,BeFrugal.com Team

*** NOW had determined that the customer clicked through another affiliate prior to making this saleAs *** NOW has issued credit for this to a company other than BeFrugal, they are not also crediting BeFrugalBecause there is no commission coming to BeFrugal for this transaction, unfortunately, we would be unable to forward it to the customer in the form of cash back.As specified in the BeFrugal terms and conditions to which the customer has agreed, while we will do our best to pursue with a retailer any claims for non-credited transactions, if a retailer does not ultimately issue payment to BeFrugal, we are unable to provide cash backAll cash back is the shared component of the commission paid to BeFrugalWithout a commission for an order, the shared component cannot exist*** *** ***

1. We only offer real human support on live chatNone of our customer support tickets or live chat conversations use any bots2. The customer has one inquiry, submitted approximately one week agoIn general, we advise that
inquiries can take around 60-days to resolveThis is just a guideline, howeverSome stores may respond quicker while others may take additional timeAs soon as we receive a reply from the retailer, the customer will be notified and their account updated accordingly. Regards,BeFrugal Team

Dear Ms*** *** , Please create a new BeFrugal account with the email you have access to and always will have access to ( @yahoo.com @gmail.com @hotmail.com, @aol.com @outlook.com)See if you receive emails from BeFrugal in it(You will need to verify account via email)Then email
our support team you new account, we will transfer you Cash Back balance to your new account, then will close your current account. Regards,BeFrugal Team

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint #***Please add your rejection comments below. What exactly is said "fraud review" process? I would like some clarification on that matter I am an individual who followed and completed all of the terms and conditions stated NONE of my actions whatsever even remotely are fradulent To me it simply sounds as if they are trying remove themselves from the responsibility of having to pay out the money they promised
Regards,
*** ***

When the customer made their purchase with *** on November 25, 2016, not cash back eligible transaction was reported by *** to the member’s BeFrugal accountIn response to the customer’s request, BeFrugal filed an inquiry with *** to determine if the retailer had made a mistake with this
transactionThe inquiry was declined, with *** specifying that another marketing channel is being credited with driving this transactionWe asked *** what this answer meansThe response from *** is that a non-cash back eligible coupon code or discount was applied to the purchase, rendering it ineligible for further rewards under this store’s termsTherefore the purchase will not qualify for further reward via cash back

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolvedIt is my hope that the business will credit the appropriate cash back without necessitating further complaints to the Revdex.com
Regards,
*** ***

When the customer placed an order online with ***.com, no cash back eligible sale was traced by the retailer to the customer's BeFrugal accountIn response to the customer's request, a dispute was opened with *** regarding the store's tracking of this transactionThis dispute was
declined, and no further information regarding the sale was returned by the retailerAs the affiliate program of *** does not believe this is a commissionable sale via BeFrugal, they are not issuing a commissionAs listed in the BeFrugal terms and conditions, if a store does not qualify their transaction as an eligible purchase through BeFrugal, BeFrugal is unable to supply cash back. Regards,BeFrugal Team

Mr***,According to our records, we informed you that we hadsubmitted your order details to ***.com for review on 3-oct-andwould let you know as soon as they respondSecond follow-uprequest to review your case was made on 6-jan-At this time we have yet toreceive a resolution
for the inquiry we submitted, possibly due to theholidaysWe apologize for this delay and remain hopeful that this matter willbe resolved soonAs soon as a resolution is received we will be sure to letyou knowYour continued patience is greatly appreciated

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
I cannot take their explanationI don't think any of what they said was the caseI used the same **, same browser for other small amount purchase, it all went through with no problemSo it's not "any antivirus software or add blocker"They have my purchase details on their website under my account history, if I didn't make the purchase through their website, how did they get those information? Obviously, there is no way I can contact the *** to check with themSo either *** made the mistake or Befrugal doesn't want to pay meInstead of arguing with me, I really suggest you contact *** again
Regards,
*** ***

The account was closed due to fraudulent actions.We cannot disclose the details due to security reasons. Please refer to BeFrugal General Terms the customer accepted at the time of joining BeFrugal ( ***BeFrugal reserves the right to withhold
payment of Cash Back rewards for suspected fraud, abuse of retailers or BeFrugal website, use of email spam to promote referrals, or for creating multiple user profilesAny fraud or abuse relating to earning or receipt of cash back rewards, or any misrepresentation of information furnished to BeFrugal or its retailers partners by you or anyone acting on your behalf may result in the termination of your BeFrugal account and forfeiture of Cash Back rewards.BeFrugal members are not permitted to use any promotional method for soliciting Cash Back sales through their BeFrugal account or to earn referral bonusesThis includes, but is not limited to, ppc ads through networks such as *** AdWords or Bing AdCenter, *** Ads, *** Ads, email marketing, banner advertising, content/display ads, and retargetingAny member in violation of this policy will have their account banned and will forfeit all Cash Back and referral bonus earnings Regards, BeFrugal Team

Unfortunately, we cannot re-submit the same dispute as it has already received manual review and was denied by *** -"Conflict: Order Credited To Another Channel.” Again, this may mean a source internal to *** (***’s emails, paid search, or direct to website) or it may mean an external source (such as another affiliate)