BeFrugal

I still disagree with the reasoning, but I accept the outcome I realize that if [redacted] does not track the sale, then you cannot do anything However, I am certain I click through from Befrugal to make this sale In the future, you need to come up with a way to let your customers know if the sale is being tracked immediately so they can correct the situation Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]

Cash Back was approved and is available for payment in the member's accountRegards,BeFrugal Team

Dear [redacted] ***,?We have re-opened your cash back inquiry case with NRC to push for a different outcomeWe will keep you updated on the status of your case.Regards,BeFrugal.com Team

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [So, basically they are saying that they have a referral bonus, but if you refer someone, then they will close your accountThat does not make any sense to meThey probably looked at the accounts and found everything to be validso now they are saying Accounts can be terminated whenever they want..blah blah blah I may still file in small claims court, but either way, I am finding [redacted] and [redacted] to be much more reliable and better than these jokers] Regards, [redacted]

When the customer made a purchase online, the retailer did not recognize that BeFrugal was owed a commission on the saleOn behalf of the customer, we submitted a dispute asking the retailer to re-review the transaction to determine if their tracking was correct or if they had perhaps made a mistakeOur dispute with the retailer was declinedThe response we received was: “No record the customer came from BeFrugal.” As a result of the dispute being declined, BeFrugal will not receive a commission on this transaction and is unable to provide cash back.Sincerely,BeFrugal Team

When a customer files an inquiry for a non-tracked purchase, we add a temporary placeholder credit to the customer accountThis is a placeholder only and in no way signifies that BeFrugal “found” a commission for the customer’s purchaseAt the point the customer files the inquiry, a dispute is opened with the retailerIf the retailer approves the dispute, the temporary placeholder credit added at the outset of the inquiry will proceed from a placeholder to a confirmed cash back creditIf the retailer rejects a dispute, the placeholder credit will be removedThis is because the store has declined the dispute and is not providing paymentAs cash back is the commission a store provides for qualifying transactions, if a store is not providing a commission, it is not possible to forward this on to the user in the form of cash backFor this customer’s dispute with [redacted] , [redacted] declined the inquiry and will not be providing paymentThe customer was notified of the outcomeWe are unable to further challenge the outcome returned by the company [redacted] as they have already reviewed the inquiry and deemed it ineligible for any payment.Regards,BeFrugal team

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] This should be made clear to every single customer using your site Please have [redacted] send me confirmation of same Regards, [redacted]

Dear ***, To make it a bit clearer for those who read our Revdex.com complaint thread, you have successful cash back transactions and only one declined from November last year.Our system is automaticIf cash back fails to report to your account, it means BeFrugal did not receive a commission for your purchaseThe last three cash back transactions, that are not reported on your account, were addressed the same day you contacted us, that is two days ago - 8/11/We have submitted a cash back inquiry to the retailers on your behalfMost stores respond within to daysWe will update you as soon as we receive a reply.Meanwhile, here are some useful tips for you:• What can I do to make sure my cash back rebate is reported?While most cash back credits are reported automatically to your account by stores within days, occasionally you may find a store that did not track your orderThere are several ways to improve your tracking results Use an internet browser that does not have add-ons or toolbars provided by other shopping-related sites, coupon sites, or cash back providers Be sure to disable any ad-blocking software running on your browser Verify that your browser is set to accept third-party cookies Begin your shopping session at BeFrugal with an empty shopping cart Once you click through a cash back eligible link from BeFrugal, complete your purchase on the retailer’s website in a timely manner without browsing other pages When applying coupons, remember to use only those offered by BeFrugalUsing coupons from any other source might disqualify your purchase for cash back eligibility Use the BeFrugal Shopping Ato make it simpler to earn cash back and to ensure that you will not miss cash back and latest coupons while shopping online.• Can Adblock and other toolbars/add-ons prevent me from earning Cash Back?Yes, add-ons such as Adblock may interfere with your Cash Back trackingTo ensure Cash Back earnings, temporarily disable AdBlock and similar add-ons prior to your shopping via BeFrugal.comAdditionally, third party coupon or cash back toolbars can redirect your Cash Back credit to another shopping portal or affiliateMake sure to disable or uninstall them before using BeFrugal.com.Regards,BeFrugal team

Mr [redacted] was notified via email that BeFrugal had issued a confirmed one-time courtesy credit while BeFrugal continues to wait for [redacted] .Mr [redacted] already requested a payment from BeFrugal that includes cashback form [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I followed each of the steps outlined in BeFrugal's response when making my purchase via their cash back referral link I wish for them to appeal [redacted] 's decision Regards, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Business fails to address the concern raised wherein I state that I have had to inquire about the status of cashback transactions that were not tracked over the last two months Moreover, the other reputable cashback sites offer the customer an email indicating a click has been activated via its site to the merchant; however, BeFrugal.com does not I believe this is done so that when a cashback inquiry is made, the customer has no recourse Finally, BeFrugal.com does not provide any details as to why an inquiry is declined and when pressed for these details they indicate that they cannot be provided It is very clear that BeFrugal.com will 100% side with the merchant in any cashback inquiry that is declined without looking at the facts Regards, [redacted] ***

Dear Miss [redacted] M [redacted] , Thank you for providing all conversations with BeFrugalCan you please clarify how we may assist you further? It seems as you did not read our previous reply to your complaintFor your convenience, here it is, one more time: We filed the dispute on your behalf with Choice HotelsThis dispute was submitted to BeFrugal on April 18, (yesterday)It is currently pending review by the retailerIt is only one day oldWe will notify you once we receive additional information from Choice HotelsIf you are referring to a former dispute filed with [redacted] This dispute was declined, with [redacted] n stating they have already issued payment for this booking to another affiliate partnerBeFrugal will not receive commission for this order and thus cannot pay it to you in a form of cash back Regards, BeFrugal

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I have spoken to [redacted] ***Their information contradicts your responseIf you think the sale is being attributed to another affiliate - ask them for the name because this is not what I was told Regards, [redacted]

I understand your frustrationWe delivered the details of your case to [redacted] and we still got declined with the same reply "Transaction Referred by Another Affiliate." It means [redacted] had paid the commission, but not to BeFrugal but someone elseOur hands are tied at this pointAs specified in the BeFrugal terms and conditions to which the customer has agreed, while we will do our best to pursue with a retailer any claims for non-credited transactions, if a retailer does not ultimately issue payment to BeFrugal, we are unable to provide cash backAll cash back is the shared component of the commission paid to BeFrugalWithout a commission for an order, the shared component cannot existTerms link: http://www.befrugal.com/help/termsandconditionsRegards,BeFrugal Team

We still have not heard from [redacted] affiliate network regarding this caseAs a gesture of good will, we have re-enabled the accountNow the customer will be able to request Cash Back from itWe apologize for all the inconveniencesSincerely,BeFrugal Team

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [Befrugal is falsely accusing me of fraud with absolutely ZERO evidenceTheir logic appears to be anyone that gets high cashback must be committing fraud with absolutely NO other reasonsJust because I'm earning high cashback does NOT imply that I'm committing fraudI fully abided by ALL Befrugal terms and conditions and Befrugal has no right to steal my cashback fundsIn days, Befrugal will absolutely receive the cashback funds from the merchantsWhat does Befrugal intend to do with it? Because as of now, Befrugal is intending to keep it for themselvesI would like a full explanation on how this is not fraud being committed by BefrugalIt's ridiculous that Befrugal is falsely accusing others of fraud while in reality THEY are the ones committing fraud.] Regards, [redacted] ***

No discounts/coupons/links etcwere used in placing this order specifically because I wanted to be sure the cash back would process correctly as this was a substantial order (~$500.) I am well aware that the use of said discounts/coupons/links would void the cash back terms which is why I made certain not to use them in placing this orderI have no idea why the cash back is not approvedI clicked through BeFrugal's portal before making my purchase, the click activity was logged, and I placed my orderI did everything I was supposed to do for this to process correctly, and they are still refusing to credit me with the cash back I am supposed to receive Regards, [redacted]

Dear [redacted] , [redacted] ’s customer support has no information on affiliate marketing and will not be able to assist you regarding BeFrugal.com cash back offer.We have contacted the retailer’s affiliate department on 15-apr-and one more time today.They advised us to contact [redacted] (**) affiliate network directly Our affiliate manager is addressing the issue with [redacted] as I write this response.Up to date, BeFugal.com did not receive a commission for your order, and as per the Terms & Conditions, if a retailer withholds a commission for any reason, we are unable to provide cash backWe are continuing to try and pursue the retailer for a commission, please remain patientAlthough we cannot guarantee they approve the commission for your order, we will do our best to peruse it.Regards,BeFrugal.com Team

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below If befrugal.com claimed that I didn't get the cashback because [redacted] didn't issue it, at least they could give me [redacted] 's contact information to let me resolve the issue myselfIf it's because I did something wrong, then why I received the cashbacks for the other lines except this one when I did exactly the same for all the lines? Regards, [redacted] ***

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] My complaint is not addressed fully by the business If I wanted tips on how to use the cashback portal, I would not have had successful cashback transactions I'm requesting that the business address the reason it is not properly providing creditRegards, [redacted] ***