Belleville News-Democrat

Mr [redacted] , All subscriptions auto renew and home delivery continues for a grace period of up to days to ensure service isn’t interrupted while payments are sent and processed During this period customers receive multiple notifications that their subscription is up for renewalWe are sorry that we were not able to connect with this customer Your account with the Belleville News-Democrat has been cleared and you have a zero balance due

Spoke with customer on January 11, by phoneApologized for the delivery issues and informed him of his refund amount of $The refund was processed 1/11/ack to the customer credit card

Customer has been contacted and her account has been changed to reflect a discounted rate Please call [redacted] for our local customer service if problems persist

Customer's phone number has been placed on our internal 'do not call' list

Ms***, your account has been cancelled and you have a zero balance with News-Democrat for both your News-Democrat and Highland News-Leader subscriptions

Initial Business Response / [redacted] (1000, 5, 2016/02/01) */ WE have replaced our old carrier and have addressed the inconsistent delivery with our new oneThe customer has been given credit in the past for any missed papers and his account has been extended more days Initial Consumer Rebuttal (The consumer indicated he/she ACCEPTED the response from the business.) Since the company replaced the delivery person, I have received the paper on a daily basis & in a timely fashion

After discussing the complaint over the phone with the customer, the Belleville News-Democrat cleared all balances on the customer's accounts and flagged the customer's account to avoid being contacted again by the News-Democrat The News-Democrat honors all requests by customers not to be contacted and apologizes for any accidental contacts

Mr*** I appoligize that you have experienced delivery issues of your newspaper The Manager has spoken to your carrier and was assured that your Sunday delivery will be corrected Manager tried to call this morning 11/14/and received a busy signal for over 1/hour I have extended your subscription months for your inconvenience

Ms [redacted] ,Your account was closed on 10/13/17, please see the attached documentation

Initial Business Response / [redacted] (1000, 10, 2015/07/21) */ As per the customer's request, a letter of apology was sent out confirming the account has a zero balance and her name has been removed from future phone solicitationsThe customer was also offered a free two month subscription for the confusion

Account has been stopped and there is no balance dueLeft message with customer

Our records have been updated with the custpmer's original request for their phone numbers to be placed to be placed on our do not call list

Due to a mistake on our carrier's end, a newspaper was being delivered to the customer's address in error We have discussed this with our carrier and followed up to make sure the problem is corrected No paper is currently being deliveredIf it happens again, please call our customer s4ervice at [redacted]

Just to confirm, all accounts in your name at the address provided, [redacted] in Collinsville have a zero balance If you have any questions or need further confirmation, you may contact me directly at [redacted] [redacted]

Customer's account was cleared after her call to our office Her account reflects a zero balance as of 5/24/

The complaint # [redacted] dealing with the Belleville News-Democrat has been successfully completedThere has been no Sunday paper deliveries in the last three weeksConsidered the complaint has been remediedThank you

The customer's phone number has been flagged Do Not Call in our database to avoid future solicitation calls from the News-Democrat

Complaint: [redacted] I am rejecting this response because: Assuming the account has actually been cleared, I am satisfied with thatHowever the reason given makes absolutely no senseWhoever wrote it didn't even carefully read the complaintThe account in question was created without any action from my fatherThe subscription was created and expired on the same dayNo papers were ever delivered for the subscriptionI will accept the response when BND accepts in writing full responsibility for creating the bogus subscription and provides some reasonable explaination Sincerely, [redacted]

I am rejecting this response because:REF:complaint ID [redacted] : Nonsense why would I contact Belleville News-Democrat (BND) to stop papers when I was on vacation over Thanksgiving WHEN the subscription expired on 11/17/I NEVER automatically renew subscriptions period The only reason I called was to tell them I didn't want the papers thrown on my drivewayIf they think I'm going t pay them for a service that I did NOT order they have another think coming If they want to go to arbitration be advised I'll be on vacation the 1st weeks in February Sincerely, [redacted] ***

The customer's account has been corrected and delivery extended through the end of The customer has been contacted and has agreed to this solution