Belleville News-Democrat

We have been working with our new independent contractor in Breese to improve our delivery times The customer's account has been credited for year of Sunday delivery as requestedAnd we will continue to work with our carrier to correct

Customer's account has been corrected to reflect the November expiration date

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Initial Business Response /* (1000, 10, 2016/02/01) */
Discussed the delivery issues with the customer on 2/1/16, delivery much better, carrier is delivering up by houseCustomer's account was extended days

I have spoken with Mrs***, assured her that her account was closed and her account as a zero balance due

Customer's account has been cleared and customer has been contacted

Initial Business Response /* (1000, 11, 2015/09/23) */
Left a message with customer with direct call back number regarding his concernWe will honor his request and make sure the list specifics regarding his account and the time period of coverageWe will provide a credit to him to ensure
resolutionLetter will also be mailed to customer with details

Customer's service has improved and they are satisfied with the resolution 2/8/

Initial Business Response /* (1000, 7, 2015/10/19) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@bnd.com
Customer's balance was written off on September 13, The account currently shows a zero balanceA voicemail was left with the customer
with the status of the account

We have resolved the complaint with the consumer Please see their additional comment

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Thank You Revdex.com for your assistance

Initial Business Response /* (1000, 5, 2015/06/03) */
Contact Name and Title: *** ***, CS Manager
Contact Phone: XXXXXXXXXX
Contact Email: ***@bnd.com
Contacted customer, made her aware of transition to new automated system that unfortunately has caused some issues
Customers issue
and lack of customer service have been addressedCustomer's account will be credited weeks for the inconvenienceMs*** also has my direct line for any other issues she may have in the futureWill follow up to Ms*** with a letter of resolutionCustomer was satisfied at the close of conversation

The customer's contact information has been flagged for no solicitation from the News-Democrat

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint:
***
I am rejecting this response because:
I was contacted by the business and was informed that it was unknown how my account had been reactivated and charged for unwanted servicesI was also told by the business that I would be added to the "Do Not Call List" and would no longer be solicited for serviceBoth of which, I was very grateful forUnfortunately, the response by the business to stop soliciting me for service has not been fulfilledAttached, is a call log of 5/31/- 6/1/I was contacted three times in a 24-hour period by a representative of the Belleville News Democrat from the number *** for solicitation of their serviceThe representative stated that I recently discontinued service due to high cost and offered me a lowered rate subscription, in which I did not acceptI would sincerely like for the business to discontinue this solicitation process
Sincerely,
*** ***

The customer's newspaper continued beyond the expiration date All customer correspondence explains that their subscription will continue unless our office has been notified The account has been cleared and the customer does not owe the News-Democrat any balance Our collection
contractor has been notified A voicemail with a direct contact number has been left with the consumer

Customer complaint has been resolved A full refund is currently being processed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meIf delivery issues start up again, claim will be reopened
Sincerely,
*** ***