Belleville News-Democrat

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meIn reference to the statement that the date of my mother's account could not be extended to 12/8/17, please ask BND to review their email records from Wednesday, July 19, at 3:pm. signed by *** ***. They will find the date of 12/8/17, as stated by her. In addition, my mother went into the hospital on 4/7/2017. I made the first attempt to place the medical hold within a couple days; however, the paper kept coming. I had to continually call/email for approximately two weeks before the hold finally went into effect.Also, please indicate what recourse I have if I do not receive the stated check in the amount of $within the day time limit that they state. I have been told since August of that a check was forthcoming.
Sincerely,
*** ***

After speaking with the customer, the News-Democrat will correct the delivery issues immediately Also, the customer's account has been credited for the three months for the missed deliveries

Initial Business Response /* (1000, 5, 2016/02/12) */
The customer's account has been cleared and does not currently owe a balance to the News-Democrat. Our carrier has been notified to stop delivery. The customer was notified by phone on 2/12/16.

Customer's account was stopped and all of the outstanding balance on the account was written off on August 20, 2015. Our collection company has been made aware that this balance is in error and has been cleared.
A follow-up call to the customer has been made by our customer service representative...

and a message was left .
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Customers account has been corrected.  Payment was applied to wrong account.The customer has been notified of the outcome.

Due to a mistake on our carrier's end, a newspaper was being delivered to the customer's address in error.  We have discussed this with our carrier and followed up to make sure the problem is corrected.  No paper is currently being delivered. If it happens again, please call our customer...

s4ervice at [redacted].

Will contact the customer regarding this concern. We will make sure to list the specifics regarding the account and the time period of coverage. We will provide credit to the customer to ensure resolution and satisfaction. Will follow up with a detailed letter.

Customer's information has been placed on our internal Do Not Call list to avoid future solicitations.  A refund in the amount of $39.85 has been processed.

Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@bnd.com
Customer's phone number has beed flagged as a 'do not call' in our computer system. Customer has been contacted to make him aware of our resolution.

account has been corrected and there is current;ly no balance due on this account.  Please contact [redacted] if you have any questions.

Ms. [redacted] , In reviewing your mothers account closer,  I do not see where your mothers paper was stopped for a month in April 2017 - May 2017.  Our records indicate 2 weeks from 4/22/17 - 5/5/17. (See attached document), A 2 week stop would not extend the subscription until from September to  December. We will honor your request in your initial complaint of a $30 refund. Our corporate office be refunding by check, you should receive within 15 business days.

After discussing the complaint over the phone with the customer, the News-Democrat will continue to look into the issue of her paper being restarted and the sales person has been disciplined.  The News-Democrat honors any and all customer requests to be on our Do Not Call list and sincerely...

apologizes for any unwanted calls.  All telemarketing vendors have been notified to discontinue calling the customer's number and the customer's account has once again been flagged as 'no solicit'.

Mr. [redacted]  I appoligize that you have experienced delivery issues of your newspaper.  The Manager has spoken to your carrier and was assured that your Sunday delivery will be corrected.  Manager tried to call this morning 11/14/17 and received a busy signal for over 1/2 hour. ...

 I have extended your subscription 2 months for your inconvenience.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Customer's account currently has a zero balance with the News-Democrat.  We have tried numerous times to contact the consumer to discuss and apologize for the confusion.  We also would like to offer the customer 6 months free delivery for all the problems that they have experienced....

 Please call [redacted] to restart or discuss further.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

The customer's account has been clear and currently does not owe the News-Democrat a balance.  The collection contractor has been notified and I have discussed the complaint with the customer to make sure this satisfies the complaint.  Customer was also offered a six month complimentary...

subscription.

Customer's account was cleared after her call to our office.  Her account reflects a zero balance as of 5/24/16.

Mr. [redacted], All subscriptions auto renew and home delivery continues for a grace period of up to 90 days to ensure service isn’t interrupted while payments are sent and processed.   During this period customers receive multiple notifications that their subscription is up for...

renewal. We are sorry that we were not able to connect with this customer.    Your account with the Belleville News-Democrat has been cleared and you have a zero balance due.

The customer's phone number has been flagged Do not call in our computer system to avoid future phone calls from the News-Democrat.The News-Democrat has offered a complimentary 3 month subscription and the customer has accepted this resolution.