Belleville News-Democrat

Account has been stopped and there is no balance due. Left message with customer.

The complaint #[redacted] dealing  with the Belleville News-Democrat has been successfully completed. There has been no Sunday paper deliveries in the last three weeks. Considered the complaint has been remedied. Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

I have spoken to Ms. [redacted] apologized for the lack of customer service and poor delivery service.  Her HNL subscription will be transferred back to mail delivery at no additional charge for the remainder of her subscription which expires 04/06/18.

Account balance has been cleared and double-checked on 12/29/16.  There is no current balance due to the News-Democrat.  Customer's information has been flagged as 'Do Not Solicit" in the News-Democrat's system.  Our collection contractor ARM has also been notified.  We do not report to any credit bureaus.

Ms. [redacted],  I apologize this matter was not handled promptly.  You account with [redacted] solution has been closed and has a zero balance, this will not reflect your credit score and your balance at the News-Democrat is now also zero.

Customers account is currently paid thru 10/15/16. The 'robo' call was a courtesy call to make sure the customer had received delivery.  The account has been flagged in our computer system as 'Do Not Call' as of 10/4/16.  Delivery will stop on 10/15/16 unless we are otherwise notified....

 The News-Democrat would happily honor six months free by contacting me directly at [redacted].

Initial Business Response /* (1000, 10, 2015/07/20) */
After several attempts to contact the customer, a person who answered the phone number listed in the complaint. She informed me that the phone number was incorrect. To address the free subscription portion of the complaint, the News-Democrat...

subscription forms all include space for the term and price of the subscription and a place to notate payment method.
This account balance has been cleared out and no balance is currently due.

Customer has been contacted and her account has been changed to reflect a discounted rate.  Please call [redacted] for our local customer service if problems persist.

Customer's complaint should be resolved, contacted by phone.  Customers account has been stopped, cleared and flagged so that they will not receive solicitations from the Belleville News-Democrat in the future.

Customer's balance has been cleared.  Called customer and resolved the misunderstanding.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Customer's account has been cleared, no balance due.  The customer also has been notified of the resolution.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

I am rejecting this response because:REF:complaint ID [redacted]: Nonsense why would I contact Belleville News-Democrat (BND) to stop papers when I was on vacation over Thanksgiving WHEN the subscription expired on 11/17/2017. I NEVER automatically renew subscriptions period....

The only reason I called was to tell them I didn't want the papers thrown on my driveway. If they think I'm going t pay them for a service that I did NOT order they have another think coming . If they want to go to arbitration be advised I'll be on vacation the 1st 3 weeks in February.
Sincerely,
[redacted]

After discussing the complaint over the phone with the customer, the Belleville News-Democrat cleared all balances on the customer's accounts and flagged the customer's account to avoid being contacted again by the News-Democrat.  The News-Democrat honors all requests by customers not to be...

contacted and apologizes for any accidental contacts.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Thank you for your assistance!
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2016/02/01) */
WE have replaced our old carrier and have addressed the inconsistent delivery with our new one. The customer has been given credit in the past for any missed papers and his account has been extended 28 more days.
Initial Consumer Rebuttal /*...

(2000, 7, 2016/02/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Since the company replaced the delivery person, I have received the paper on a daily basis & in a timely fashion.

We have been working with our new independent contractor in Breese to improve our delivery times.  The customer's account has been credited for 1 year of Sunday delivery as requested. And we will continue to work with our carrier to correct.