Best Buy Stores, LP - US Headquarters

Dear Revdex.com, Thank you for bringing this matter to our attentionCan you please have *** *** provide the receipt or invoice in which he was charged for the appointment? It would greatly assist us in working towards resolving this. Sincerely, Dan S.Best Buy

Revdex.com, Thank you for bringing this to our attention, please know we have been able to process a refund of $back to the original form of payment. Regards, Nick S

I am rejecting this response because:At the time of the snow storm was my only chance to get to the store During the time after I was not in townWhich is what is causing this issueUpon my rearrival is when I promptly came to this store which is what started this whole issue. Thanks, ***

Dear Revdex.com,Thank you for your partnership in bringing this concern to our attentionCorrespondence regarding this matter has been brought to our executive resolution team for proper review.We sincerely apologize for any frustration and inconvenience experienced in our customers attempt to purchase
their TVAt this time, we have reviewed our records and the previous interactions with our agentsThe TV in question has a regular retail price of $and is currently at the proper sale price of $849.99, with no corrections being made to advertised pricingAs such, Best Buy will be unable to honor the price match request of $We sincerely apologize for any inconvenience this may cause, and we thank you for the opportunity to provide Best Buy's stance to this concern.Best regards,Shane M.Executive Resolution SpecialistBest Buy CoINC

Dear Revdex.com,Please inform the customer the refunds are refunded to the original form of payment.Thank you

Dear Revdex.com, Thank you for your partnership in bring this matter to our attention. Correspondence has been brought to our Executive Resolution Team for proper review. At this time the customer has a specialist dedicated to resolving the matter and currently has active
communication per the customer’s request through email. After review of the order, the order was delayed to a system error due to directly shipping from the manufacture. The error has since been resolved and is now on track for the shipping process. The customer was not charged during the delay, however there was an authorization for the order which may appear on the customer’s account. At this time we consider this matter resolvedBest Regards, Amanda H

Initial Business Response /* (1000, 18, 2015/12/22) */
Dear Revdex.com,
Our teams have made several attempts to contact our customer regarding the parts needed to complete the repair of this product
We have not been able to connect with our customer
Best Buy will await the customer's
response
Initial Consumer Rebuttal /* (3000, 20, 2015/12/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is 100% falseBest Buy has yet to contact me directlyMy information has not changed, and I would welcome communication*** ***
Final Business Response /* (4000, 22, 2015/12/29) */
Dear Revdex.com,
Best Buy was able to connect the customer with the Pacific Sales distribution center as of 12/29/12:CST
Regards,
Ash

Initial Business Response /* (1000, 5, 2015/11/17) */
Dear ***,
Thank you for contacting Best Buy through the office of the Revdex.com regarding the poor customer service you receivedMy name is Tyrus *** with the Executive Resolution Team at Best Buy Corporate
Headquarters
I am sorry to hear about this issue and I understand the frustration that this situation must cause for youWe value feedback such as this, as it helps us make decisions for the future of our companyI was very disappointed to read that it took much effort in your part and many phone calls to get your replacement phone and it still doesn't sound like you received itThat is absolutely unacceptablePlease know that what you have described is no more acceptable to us than it was to you and I have documented a complaint on your behalf
Best Buy focuses on satisfying our customers every chance we getAs a customer service gesture, I have requested that a $*** Best Buy gift card be sent to youI understand that it will not change what happened but I hope that you can accept this gift card as an invitation to a better experience with usYou can expect to receive this gift card within business days from the date on this response
***, again I apologize for your experience, as we value your businessThank you again for making Best Buy aware of this situationIf I may be of further service, you are welcome to email me at Tyrus.***@bestbuy.com
Sincerely,
Tyrus ***
Initial Consumer Rebuttal /* (2000, 7, 2015/11/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Tyrus called me and was really sincere and apologized for the poor service I receivedAll I wanted was the service I was promised, and he made sure I received itI'm satisfied

Initial Business Response /* (1000, 9, 2015/08/28) */
Dear Revdex.com,
Due to a system issue with their Point-of-Sale software at the Cary, NC store, they were unable to sell Lost and Theft Protection Plans on phonesThis was explained to Ms***
We are unable to add this coverage after the
day Return and Exchange Policy for cellular phonesThe insurance company that underwrites our plans will not allow exceptions
We apologize for any confusion this has caused
Thank you,
Dan ***
Executive Resolution Team
Initial Consumer Rebuttal /* (3000, 16, 2015/09/09) */
That information was not explained until after my coverage was messed upI am totally dissatisfied with the level of service from this company
Final Business Response /* (4000, 18, 2015/09/10) */
Dear Revdex.com,
Best Buy feels that we have fully addressed the concerns that were forwarded to your office in our previous response and we maintain our position
Again, we are truly sorry for any confusion this has caused
Thank you

Dear Revdex.com, Thank you for bringing Ms***'s concerns to our attentionWe apologize for any inconvenience this may have caused. The customer purchased this product nearly months ago, and we have no way to substantiate what may or may not have been said during the time of sale
Since the customer is outside of a return period and so much time has passed since the purchase, we will not be authorizing a return or a refund for this issueWe advise the customer to continue to work with the manufacturer of the product if there is still an issue with the speakers Best Buy considers this matter closed. Sincerely, Kelsey F

I am rejecting this response because:
Best Buy's response says I was not eligible for a lease on that order That is incorrect If I wasn't eligible for a lease, how is it that I was able to get the phone through Best Buy on a lease program that same dayThe second time I called which was on 4-25-was a call made from within Best Buy On that call after the phone rep said they were still having an issue activating the phone, I said if you cant get the phone activated, I might as well go to Sprint directly and get the phone The rep said something to the effect of let me speak to the individuals that have been trying to activate the phone He comes back and says the order was cancelled The sales associates in the store said that this individual I was speaking to on the phone was supposed to verify with me that I wanted to cancel the order before just cancelling it Mind you I said "IF YOU CANT GET THE PHONE ACTIVATED, I MIGHT AS WELL GO TO SPRINT DIRECTLY AND GET THE PHONE" I did not say cancel the order I will go to SprintSo whomever from Best Buy that responded to my Revdex.com complaint blatantly lied when they said I was not eligible for a lease They also ignored the fact that sales associates in the store said that what the rep on the phone did was not policy in that he did not verify that I wanted to cancel the order I was definitely eligible for the promotion that was running because the phone was pre-ordered on March 29, I have attached a copy of the email stating that I needed to call the Best Buy Mobile Specialists to try to resolve the issue The copy of the email shows the pre-order date of March 29th which was the day the pre-orders for the Galaxy S8/S8+ began The sales tax they collected is not an issue at this point as I later found out was normal

Initial Business Response /* (1000, 10, 2016/01/13) */
Dear Revdex.com,
Thank you for bringing the customer's *** laptop repair concern to our attentionI am sorry for any miscommunication of our accidental Geek Squad Service Plan coverageAlthough, our stores are able to perform diagnostic
work and some repairs, our Geek Squad Service center is better equipped to repair or replace damaged laptop hingesOur Manahawkin, NJ General Manager has contacted the customer and offered to assist with expediting his laptop shipment to our service center to have his hinge repairedThe customer was also offered a loaner laptop for a $deposit
Thank you,
Dean ***
Executive Resolution Specialist
(612)***
Initial Consumer Rebuttal /* (3000, 12, 2016/01/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
To whom it may concern
The response that best buy has sent, states everything I have previously stated in my complaintI was still miss lead by a best buy employee on a day I purchased the laptop and the first visit to the geek squadSense my complaint best buy has called me a spammer and threatened to block me from social media at the way they have handed thisI don't feel it's fair to the little guys that big corporations can walk all over usFor example the time that it has taken for best buy to respond to this matter just shows that they don't care about the consumerNot once have they apologized for any of there short comings on the miss leading of there customersI feel best buy can do more then this little response that I already made everyone aw here of
***

From: ***, Steven Sent: Friday, October 13, 1:PM To: '***@yahoo.com' Subject: BEST BUY - Revdex.com COMPLAINT - CASE # - *** Dear *** ***: Thank you for your consumer complaint to the Revdex.com (Revdex.com)
office with your concerns about your software purchase and return requestsMy name is Steven with the Executive Resolution Team at Best Buy Corporate HeadquartersYour complaint has been forwarded to my attention to address your concerns I’m following up on my telephone call and voice mail I left you earlier today Best Buy deeply apologizes for any frustration this situation may have caused and bringing this situation to our attention is very much appreciatedAs I outlined in my voice mail, software is non-returnable once it has been opened as per our policy posted in stores at the checkouts and our website www.bestbuy.com As a customer service gesture of goodwill, we will be sending you a $** Best Buy gift card (covering the purchase and tax on software) from our corporate officeThe gift card should be received in approximately 10-business days. Thank you again for making us aware of your consumer complaint and police report on the stolen walletWe appreciate your business and hope you will let us know of any future questions or concerns Sincerely, Steven *** Senior Executive Resolution Specialist Best Buy Corporate Campus ###-###-#### (Direct) ###-###-#### (Fax) steven.***@bestbuy.com

Dear Revdex.com,Bestbuy.com is always updating inventory minute to minute so we can avoid situations like thisUnfortunately, open-box items are one of a kind and if two people are both checking out at the same time, bith orders may go through but only one gets fulfilledI can understand how this would
be frustrating.Open-box items are sold at a discount and therefore cannot be price matched with new models in instances like thisUsually funds are also returned to gift cards n a much faster fashionInstead of a $** gift card, I have requested a $** gift card be sent to her as a customer service gestureShe should receive this in 2-weeks. Thank you, Dan ***Best Buy Executive Resolution Team

I am rejecting this response because: best buy never gave me any contact information for the store manager and certainly no information about sedgwickI had to research the the company (sedgwick) myself to establish contact

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Thank you for your efforts and timeI am pleased that someone in the Best Buy corporation believes in ownership

Initial Business Response /* (1000, 10, 2015/10/21) */
Revdex.com,
Thank you for bringing this to our attentionPlease know that the customer emailed our Executive Offices as well, and the matter has now been resolved
The manager was unexpectedly unavailable, and has connected with the customer
Mr*** confirmed this, and let me personally know he could understand the delay
I hope we have been able to save the customer's faith in Best Buy, and look forward to serving him in the future
Thank you again for allowing us to address these concerns
Regards,
Sarah L

Dear Revdex.com (Revdex.com): Thank you for bringing *** ***’s concern regarding the TV repair request to our attention Best Buy deeply apologizes for any frustration this situation may have caused and disappointed we did not meet their expectationsThe TV panel was
diagnosed as cracked or physical damage by our Geek Squad on the most recent visit and would not be covered for repair or replacement under the Geek Squad Protection (GSP) plan we offer or manufacturers’ warranty We contacted Ms*** and as a customer service gesture of goodwill, we are sending a $*** E-Gift Card. Ms*** accepted the E-Gift card as resolution Thank you again for making Best Buy aware of this situation Sincerely, Steven *** Executive Resolution Team Best Buy Corporate Campus

Dear Revdex.com, Thank you for bringing *** ***'s concern to our attentionAfter a diagnostic ran on his television it was decided this unit is to be exchanged under the manufacturer's warrantyWe are in contact with Mr*** and working with him for the resolution. Thank you,Best Buy

I am rejecting this response because:
Best Buy should not sell any product or warranty if they are not going to be responsible for itI would have claimed Pacific Sales for the fault, but when I find Pacific Sales, it is under Best Buy, so Best Buy should be responsibleThere is no survey after the warranty service and no one wants to be responsible for the irresponsible behaviors of the warranty techniciansThe technician finally came out weeks after the initial breakdown of the dishwasher, replaced the parts and leftOne hour later, dishwasher turned off mid-cycle and it was full of water insideThe technician did not connect the cords to the right place, and almost broke the machineMy husband took hours to fix that issueThe next day, dishwasher had LE error code, meaning leakageWhen my husband looked at it again, the water leaked because the technician did not put back the parts correctlyI was lucky that my husband was knowledgable enough fix these issues, but I am very concerned of the quality of service I am getting from the technicians sent by the warranty company I purchased at Best BuyI would never buy any appliance from Best Buy ever again