Best Buy Stores, LP - US Headquarters

Dear Revdex.com, We have been in contact with Mr*** and have issued a check as a gesture of goodwill for the difficulty that he has experienceHe has my contact information, and will let us know if he has any further difficulty.Thanks for making us aware of this situation, and please
let us know if you have any questions. Best,Cassie EExec Res Sr

Dear Revdex.com, Thank you for brining this matter to our attentionPlease know that we have contacted Ms*** and resolved this directly with her Thank you

Dear Revdex.com - We are sorry that there appears to have been confusion or miscommunication involved in this customer's service call. Here is a link directly from our website regarding our Geek Squad Television
Repair:http://www.bestbuy.com/site/global-promotions/tv-appliance-repair/pcmcat3...⇄ short, what it states is the following:Your Geek Squad Agent will diagnose the problem and give you an estimate of repair costsThe minimum charge for this visit is $If your repair is covered by a Geek Squad Protection Plan, there will be no cost to you.In some cases, the Agent may be able to fix the problem during this visit.Your Agent may need to order a part to complete the repairThis may involve an additional charge. Again, we apologize for any confusion involved in whatever communications the customer had with our Geek Squad scheduling staffHowever, based on the information available, we are unable to offer any discounts or request that the Geek Squad Agents perform work free of charge.Regards,Amy

I am rejecting this response because:I don't have the productBest Buy does.At the retail store *** *** *** said he would have the general manager contact me by phone on Wednesday 7/To date I have not received a call

Dear Mr***,My name is Alex Sand I am with the Executive Resolution team at Best Buy headquartersI am responding to your recent Revdex.com complaint regarding an online order that was canceled on 8/22/The shipping address that was provided as the destination of the order was determined to be
associated with a freight forwarding business, thus the order was canceledBest Buy's policy explicitly states that we will not ship to any known freight forwarding addressesUnfortunately, any future orders including that specific address as the destination will also be canceledWe sincerely apologize for any inconvenience this issue may have caused you and we appreciate your business and your feedback.Best Buy considers this matter concluded.Sincerely,Alex S

Dear ***, Thank you for contacting Best Buy through the office of the Revdex.comI am Larry S with the Executive Resolution Team at Best Buy Corporate Headquarters. I apologize for your experience with the $Best Buy Certificate and for any inconvenience and
frustration this may have caused you After looking into the matter the Certificate in question may have been used on a prior purchaseAlso Certificates unlike Gift Cards do expire and can expire. As a onetime Customer Service Gesture we have refunded to your original form of payment, $including taxThe credit may take up hrsto process Thank you for your patience and again, I apologize for your experience, as we do value your business. Best Buy considers this matter resolved Sincerely, Larry S

Initial Business Response /* (1000, 5, 2015/09/04) */
Hello; I am Brian with the Executive Resolution Team at Best Buy corporate headquarters
Ms*** left me a voice message confirming that this is resolved, as the store installed Office for her on 9/2/
Thank you for making Best Buy
aware of this concern
Sincerely,
Brian P ***
Executive Resolution Specialist
Best Buy
Brian.***@BestBuy.com
(612) ***

Dear Revdex.com (Revdex.com): Thank you for bringing *** ***’s concern regarding the Boost mobile Samsung Galaxy no contract phone refund request to our attentionBest Buy deeply apologizes for any frustration this situation may have caused and disappointed we did not meet their
expectationsMs***’s purchase was made from our Best Buy eBay store on 03/06/2016, order #BBY01-***The phone being returned has not been received by our returns center and would be unable to accommodate a refund request at this timeWhen Ms*** called our contact center, she provided the following tracking #: *** UPS has informed us this is not a valid tracking # from their shipping companyUntil we can confirm receipt of the phone return to our warehouse, we would be unable to accommodate Ms***’s refund requestWe recommend Ms*** return to the location where the return shipment was processed and provide a valid tracking # and the return address they sent the phone toThe return shipper should be able to assist her in providing documentation or verification the phone was received at the address they shipped it back to in order for a refund to be processedThank you again for making Best Buy aware of this situationSincerely, Steven *** Executive Resolution Team Best Buy Corporate Campus

Dear Revdex.com, Thank you for bringing Mr*** ***’s concerns to our attentionWe apologize for any frustration or inconvenience this may have caused the customer I called the customer and left a message with details of the resolutionI also provided my number if he has any
questions Best Buy considers the matter closed Regards, Kathryn S

Dear Revdex.com,Best Buy feels that we have fully addressed the complaint that our customer sent to your office on 11/9/Best Buy has placed a new order for the customer, reissued the gift card, and we have provided the customer with a gestureNevertheless, please forward any additional
concerns to our office and we will respond accordinglySincerely,Best Buy

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11638089, and find that this resolution is satisfactory to me. Thank you for attending to this in such a timely manner. I have used the Revdex.com before nd have always been satisfied with your service

Dear Revdex.com, Thank you for making Best Buy aware of this issueAfter receiving this complaint, Best Buy was able to process a full refund back to the customer's Paypal accountWe sincerely apologize for the delay.Thank you, and please let us know if you have any questions.Best,Cassie E Exec Res
Sr

Revdex.com, Thank you for bringing this to out attentionPlease know that we did in fact show an issue with the customer's paymentAs such, as stated by the customer, we notified him that he would need to update the information, which he did notThis caused the order to be canceled
Regarding the $charge, that was a system error and we do apologizeThe entire order should have been canceledInstead, the system began canceling the items on the order line by lineWhen the tablet was canceled, it broke the bundle bringing the cost back to on the security suiteThat amount was able to be retrieved and was collectedPart of the reason this happened was due to it being a digital download which processes immediately on the back end I have issued a full refund for the security suite, which the customer can keep complimentary for the error Regarding the $Gift Card, there is only one method of payment on record for this entire orderNo gift card was used or refundedThat being said, I have issued $in My Best Buy points to the customer's account as a gesture of goof will Thank you for allowing us to address these concerns Regards, Sarah L

Revdex.com, Thank you for bringing this to our attentionPlease know that the store has attempted to contact the customer with no successWe have reached out over the phone times and left messagesWe also sent an email with no response What I can say is that we apologize that the
customer's exchange did not workThis can happen with new or refurbished itemsThe terms and conditions outlined in our warranty state that the product will be replaced with a refurbished unitThis is common with most protection plans in the industry Thank you again for allowing us to address these concerns Regards, Sarah L

Initial Business Response /* (1000, 9, 2016/01/14) */
Dear Revdex.com Thank you for this referralI called and e-mailed ***She has not responded; therefore, I assume the issue resolved itself and I will close this Revdex.com ComplaintHowever, *** has my contact information and if anything is
still pending - she may reach out to me and I will work with her towards a satisfactory resolution

Dear Revdex.com,This situation is currently under investigation by leadership within Best BUyOnce our investigation is complete we will respond to the customer directlyThank you, and please let me know if you have any questions.Best, Cassie E Exec Res Sr

Sent the following email: Dear *** ***: Thank you for contacting the Revdex.com about your return concerns. I'm Dean with the Best Buy Executive Resolution Team, and your concern was forwarded to me for review Michael, I was very sorry to hear you
experienced problems returning your defective keyboard purchased at our Vallejo, CA store. I appreciate your concern and would like to assist. If possible, can you call me at ####-###-####, so we can work on options? My work shift is Monday - Friday, 9:- 4:CST. Thank you again for bringing your concerns to our attention. I look forward to assisting in this matter Sincerely, Dean *** Senior Executive Resolution Specialist ###-###-####

Dear Revdex.com -Our records indicate that this customer has already received a price match for the television in question. On July 5, a price match was processed. A credit of $was processed back to the customer's Best Buy credit cardRegards, Amy

Mr*** *** initially brought his Jeep Grand Cherokee in for a rear end noise on 10-5-15. We diagnosed the problem and replaced the ring and pinion and other parts associated with this repair. When the technician drove the Jeep after completing the repair (no more than
miles), it wouldn't go over mph. Because of this, we further evaluated and determined that the problem might have to do with the transmission. The customer requested a worst case scenario estimate of replacing the transmission. He also obtained an estimate from *** Transmission down the street. Their estimate was less expensive than ours so he elected to have them further diagnose/ repair the transmissionAfter *** was completed with the transmission diagnosis/ repair, the Jeep was still displaying the same characteristics that it was prior to them working on it. At that point, it was determined that our dealership installed the wrong ring and pinion gear ratio. We corrected this problem at no charge to the customer. This leads us to believe that the transmission didn't in fact need to be replaced/ repaired. We would have identified this if the customer allowed us to further investigate the actual problem, which was not the transmission. In the name of customer service and good will, we will be happy to discount our repair 20% which would amount to us reimbursing Mr***, $Respectfully, Brian ** *** Tom O'Brien Chrysler Jeep Dodge Ram U.SNorth Greenwood, IN Office: (317) 534-Fax: (317) 885-Toll Free: (866) 290-www.tomobriengreenwood.com

Initial Business Response /* (1000, 5, 2016/01/21) */
Dear Revdex.com,
Thank you for bringing *** ***'s concerns to our attentionWe apologize for any frustration or inconvenience this may have caused the customer
After reviewing the order in question, the customer requested the order be
cancelled on 1/13/so we cannot complete the installationI have requested a check for $be sent to the address providedPlease allow 10-business days for it to arriveBest Buy considers the matter closed
Regards,
Kathryn S
Initial Consumer Rebuttal /* (3000, 7, 2016/01/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Dear Revdex.com,
Thanks for putting up our concerns to Best BuyWe appreciate that Best Buy is reimbursing us for the plumber charges i.e $But we don't think that this is a fair settlement
We had to cancel the order as the Best Buy customer service refused to help us at all in the matter and we were not left with any other choiceWe want Best Buy to re-activate the old order and give us the same deal that we purchased from Best Buy i.eDishwasher + installation for the amount we paidIf our old transaction has been reverted, we are willing to pay the same amount againBut we want Best Buy to deliver and install the dishwahser for us and also reimburse our $paid to the plumber
We are just asking for what we should have received having purchased that dishwasher from Best Buy, without having to pay our plumber the extra chargesWe went through a lot of hassle for this and spent several hours with their customer service which still remains and can not be reimbursed
Hoping Best Buy to value their customers and resolve this in a fair manner
Thank you,
***
Final Business Response /* (4000, 9, 2016/01/26) */
Dear Revdex.com,
As noted in our previous response, the customer chose to cancel the dishwasher purchaseBest Buy will not be covering additional costs for a plumber to complete work that is necessary for our teams to installIf the customer wishes to pay for those additional costs, they are more than welcome to place a new order at the current selling price of the product
Regards,
Kathryn S