Best Buy Stores, LP - US Headquarters

Dear Revdex.com, Thank you for making Best Buy aware of this issueafter reviewing the customer's order, and the specs of the product, we determined that the product purchased does not include speakersAs per the below you will find the portion of the item description that lists what is included
with the product (item description via Bestbuy.com:http://www.bestbuy.com/site/samsung-3-1-channel-soundbar-system-with...⇄ Unfortunately, as such, Best Buy is unable to provide the customer with additional speakers. Thank you again for your time. Best,Cassie E Exec Res Sr

I am rejecting this response because:
It is ridiculous that you cannot simply match the deal like you do everything elseAs a reward elite member I will no longer ship at your stores and advice my Inlaws to take thier rewards membership else where as wellNot only that you just lost several thousand dollars in new tv business this weekend over a $headset

Dear Mr***, As we have discussed, the Geek Squad upheld their determination that they could not repair the wheel under the terms of the GSPWe apologize for the inconvenience and frustration this issue has caused and hope that you will be satisfied with the resolution we were able to
arrive atIf you have any other issues, please reach out to usBest Buy considers this matter concluded. Sincerely,Alex S

Dear Revdex.comBest Buy feels that we have fully addressed the complaint that our customer sent to your office on 12/18/Best Buy has educated the customer on how we report to The Retail Equation and how this can occurWe also offered the customer a gesture of removing transactions that were a result
of price match and financingNevertheless, please forward any additional concerns to our office and we will respond accordinglySincerely,Best Buy

January 19, To Whom It May Concern: Best Buy feels that we have fully addressed *** ***’s concerns that were forwarded to your office as our representatives verified the competitor’s price and completed a price match based on the competitor’s price with a credit to the
order of $381.50. Best Buy’s position on this matter remains unchanged. Nevertheless, please forward any additional concerns to our office and we will respond accordingly. Sincerely, Terrance *** Senior Executive Resolution Specialist Best Buy Corporate Campus

Initial Business Response /* (1000, 5, 2016/01/12) */
Dear Revdex.com,
Our records indicate this TV was replaced on 1/7/This matter should be resolved
Please let us know if you need anything else from us
Thank you,
Dan ***
Best Buy Executive Resolution Team
Initial Consumer
Rebuttal /* (2000, 7, 2016/01/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the response to this issue by the business as being fairI am appreciative to both the Revdex.com and Best Buy

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is not good enough but acceptable. I do not want to waste more time on it and at least Best Buy did response to my complaint. Thanks for your help!

Dear Revdex.com, Best Buy stands by its position. The duplicate receipt is a copy of the same receipt the customer received at the time of purchase and does not state that there is a day return period. Best Buy return policy is stated on the receipt which is days on phones. If the customer can produce a receipt from Best Buy stating different terms we will gladly revisit this matter otherwise Best Buy will give no further consideration to this matterThank you,Larry S

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11605988, and find that this resolution is satisfactory to me, due to the fact I feel they are a cheap company and the $gift voucher is the best that I will get. I'd also like to advise everyone never so shop at best buy. I will tell everyone I met in life how awful their 'protection plans' are. They lost a great customer here. I spend thousands on electronics yearly (almost monthly actually) to fill my house and outdoor bar/pool area. Too bad for them

Dear Revdex.com -
We have reached out to our claims group Sedgwick and they have been in contact with the customerThe claim amount of $was offered by the company who delivered the appliance and Sedgwick will be following up with both the delivery group and the customer to ensure that the
customer is satisfied
Regards,
Amy

Dear Revdex.com, According to our records the customer was provided a one time exception to our return and exchange policy on 06/06/Going forward, Best Buy will be unable to provide further exceptions(reference number ***)if Mr*** has further questions about our return and
exchange policy, we would advise him to visit Bestbuy.com. Thank you,Cassie EExec Res Sr

Have placed multiple calls and left voice messages to *** *** with no response

I am rejecting this response because:
Unfortunately, this response is emblematic of the kind of service that I have received from best buy throughout this processI was not particularly clear in communicating that there were packagesPackage 1: The original package that was "lost" by UPSAnd package 2: which was sent to an address in California due to an error on the part of Best Buy or UPSThe response states that "...and the process for intercepting a package or refusing shipments extends the wait for a refund." I fail to see how this is relevant In regards to package having it sent back to Best Buy is precisely what I didThe package HAD to be intercepted as it was sent to the wrong addressWith regard to package the original "lost" packageApparently UPS had found it and sent it to me AFTER my money had already been refundedAs I believe that it is unethical to receive an item which you essentially have not paid forDisturbingly, Best Buy does not feel the same about the inverse, charging for a product which you have not given the customer"Best Buy does need to receive items back before refunds can be issued." This would make sense in an instance where a customer had received a package and then sent it backHowever, in this case, where the package was never delivered to me it does notIf a customer has not even touched a package then it is the sole responsibility of the delivery service that Best Buy contractedTherefore any problem with its safe delivery is a matter to be resolved by Best Buy and UPS and should not be a burden on the customer"Best Buy does not compensate for time." It is disappointing that best buy is not interested actually doing anything to make this up to me, the customer, and try to win me backFurthermore the general tone of this response seems to indicate that Best Buy either feels that this is an appropriate way to run a business, or simply just doesn't care

Dear Revdex.com, Thank you for bringing this matter to our attentionPlease know that we have contacted the customer to address her concerns and will be working with her towards a resolution Additionally, a claim has been initiated for the damage on her property Thank you

Dear Revdex.com,We apologize for the delay. The customer was issued the refund on 12/27/back to his original form of payment.A copy of the receipt has been emailed to ***Again our apologies. Best Buy considers this matter resolved.Thank you,Larry S

November 29, To Whom It May Concern: Best Buy feels that we have fully addressed the concerns that were forwarded to your office by *** *** as he was informed the purchase in question was outside of the price match guarantee and outside of the return/exchange time
frame. Nevertheless, please forward any additional concerns to our office and we will respond accordingly. Sincerely, Terrance *** Senior Executive Resolution Specialist Best Buy Corporate Campus

Revdex.com, Thank you for bringing this to our attentionPlease know our Return and Exchange Promise is for daysWith that, our store generously offered a store credit which was an exception to our policy, and was made in good faithUnfortunately, due to the customer's behavior, the customer
ended up leaving without this creditOur store's manager did contact the customer, and made a onetime exception to refund the customer's original form of paymentThank you for allowing us the opportunity to address this matter Regards, Sarah L

Hello,We have reached out to the customer via telephone and spoken with the customerWe have advised the customer that the date provided to him via the confirmation email is an expected delivery date, and to refer to the email notification sent from UPS for the most updated tracking information
using the tracking number providedExplained that the product is out for delivery today with UPS and should received todayWe have offered the customer a $discount as a customer service gestureMr*** has accepted the offer and the $discount has been applied back to his credit cardMr*** was advised to allow 3-business days to reflect the $discount back into his account. Best Buy considers this matter closed.Thank you,Anthony W

Dear Revdex.com, The camera in question was purchased on 2/6/from a third party seller on the BestBuy.com MarketPlaceThe seller was *** CameraHe has contacted BestBuy.com Customer Care on multiple occasions and they have referred him to contact the seller directly to resolve this matterThe
telephone number to contact *** Camera is ###-###-#### and the email address is [email protected]. Thank you, Dan S.Best Buy

I am rejecting this response because:
Best Buy advertised a certain price, I purchased item at that price, received confirmation number and they canceled the order