Best Buy Stores, LP - US Headquarters

Dear Revdex.com,The client's request was to have the doors flipped the doors so it would be easy to transfer clothes from the washer to the dryerIf we were to flip the dryer door with the current positioning, the doors would merely open with their backs to each other which does not meet the customer's
need.In order for this to be done to the customer's standards - both units would need to swap locations which would require lengthening hoses, changing vents etcIt can be done, but it is not a service offered by Best BuyWe would recommend that the customer hire a contractor to complete her request.Best Buy has offered a Store Credit as an exception return or an even exchange where the customer would be responsible for the monetary difference.Kind regards,Ash

Revdex.com, Thank you for bringing this to out attentionPlease know that we did in fact show an issue with the customer's paymentAs such, as stated by the customer, we notified him that he would need to update the information, which he did notThis caused the order to be canceled
Regarding the $charge, that was a system error and we do apologizeThe entire order should have been canceledInstead, the system began canceling the items on the order line by lineWhen the tablet was canceled, it broke the bundle bringing the cost back to on the security suiteThat amount was able to be retrieved and was collectedPart of the reason this happened was due to it being a digital download which processes immediately on the back end I have issued a full refund for the security suite, which the customer can keep complimentary for the error Regarding the $Gift Card, there is only one method of payment on record for this entire orderNo gift card was used or refundedThat being said, I have issued $in My Best Buy points to the customer's account as a gesture of goof will Thank you for allowing us to address these concerns Regards, Sarah L

January 19, To Whom It May Concern: Best Buy feels that we have fully addressed *** ***’s concerns that were forwarded to your office as our representatives verified the competitor’s price and completed a price match based on the competitor’s price with a credit to the
order of $381.50. Best Buy’s position on this matter remains unchanged. Nevertheless, please forward any additional concerns to our office and we will respond accordingly. Sincerely, Terrance *** Senior Executive Resolution Specialist Best Buy Corporate Campus

Dear Revdex.com, Thank you for forwarding Ms***'s concerns to our attentionWe apologize for any inconvenience or frustration this may have caused the customer We have verified the distance between Best Buy and Walmart, with coordinates provided by the customer, is greater than miles
and would not be eligible for a price matchThis is why the store denied it. We will not be providing a price match for this issue and consider the matter closed. Sincerely,Kelsey F

Dear Revdex.com, Thank you for contacting us regarding this matter. When the customer purchased the laptop, Geek Squad Protection was also purchased for Accidental Damage from Handling. A copy of the protection plan terms and conditions can be found here
https://www-ssl.bestbuy.com/usw/termsconditions/anonymous. The customer brought in her unit with drop damage done to the screen and caseThere was no means of determining whether or not the hard drive had been impacted from the drop. When the Geek Squad agent checked in her PC, data backup service was offered for a fee. The customer declined the data baservice which was documented on the service order. The device was sent to Geek Squad City for repair. Upon inspection at Geek Squad City, the technician found that the hard drive failed the diagnostic test and would need to be replaced. Best Buy has offered to do a level data recovery from the damaged hard drive, but the customer has declined the service. The warranty work being performed covers the repair of the device, but it does not cover data recovery. The customer will have to pay for that service if she wants it performedThank you, David M

Dear Revdex.com: Thank you for sending this on for reviewBest Buy has continued to serve the customer per the terms of his Geek Squad coverageThe most recent updates indicate that the store credit was arranged for the customer to obtain a new televisionThe customer may call 866-613-for
resolutionBest Buy is not responsible for refunding him for his TV or cableHowever, we are working diligently to provide funds for a new TV I have also sent an e-mail to my executive partners to provide a current status update and final directionI will follow up with the customer with those details as well. Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11605988, and find that this resolution is satisfactory to me, due to the fact I feel they are a cheap company and the $gift voucher is the best that I will get. I'd also like to advise everyone never so shop at best buy. I will tell everyone I met in life how awful their 'protection plans' are. They lost a great customer here. I spend thousands on electronics yearly (almost monthly actually) to fill my house and outdoor bar/pool area. Too bad for them

Dear Revdex.comBest Buy feels that we have fully addressed the complaint that our customer sent to your office on 12/18/Best Buy has educated the customer on how we report to The Retail Equation and how this can occurWe also offered the customer a gesture of removing transactions that were a result
of price match and financingNevertheless, please forward any additional concerns to our office and we will respond accordinglySincerely,Best Buy

Dear Revdex.com,Thank you for bringing this matter to our attention. We have reviewed the customer's claim, and we do apologize for the issues the customer encountered. It appears as of August 8, 2016, transactions were processed to assist the customer in getting the desired resolution of the $price match. Best Buy considers this matter resolved.Thank you,David M

I am rejecting this response because:
How can I use something I didn't earn? Can other people use future points and get a negative balance? I highly doubt it.Sounds like a software issue not understood by the humans that work there. Sad as I will not spend any money going forward at this company until they at least take responsibility for the error on their end and stop trying to blame me. Sounds like Best Buy made a mistake and won't even say they did so, instead trying to blame the customer for bad software and poor customer service. I will also encourage others to not waste their time with this store any more. Rest assured the $dollars I earned and was stripped of will pale in comparison to the lost opportunity of my future business

I am rejecting this response because: It may be posted on the wall and on the receipt, but the salesman made a point to say I had days to return without a restocking fee., not that after that date it is non returnable., If that is the case, why is it not a point made in the return conversation ??

Dear Revdex.com -
We have reached out to our claims group Sedgwick and they have been in contact with the customerThe claim amount of $was offered by the company who delivered the appliance and Sedgwick will be following up with both the delivery group and the customer to ensure that the
customer is satisfied
Regards,
Amy

Revdex.com, Thank you for the reply; however, our position remains the sameBest Buy did not return the unitThe order was in the customer's name and had all of the customer's information attachedWe have researched the matter in fullThere was not return initiated with UPS or any other carrier, no return processed, and no return received We cannot, again, corroborate the customer's claim that an unknown carrier retrieved any item from the customer's home If the customer believes this is fraud, they would want to open a fraud claim with their local police department who can gather all of the pertinent information, and investigate in fullThe authorities would know the proper entity within Best Buy to contact, and we will cooperate fully Thank you Regards, Sarah L

April 28, To Whom It May Concern: Best Buy feels that we have fully addressed the concerns of Mr*** in the previous correspondence forwarded to your office on April 21, 2016, and our position remains unchanged. Nevertheless, please forward any additional concerns to our office and we will respond accordingly. Sincerely, Terrance *** Senior Executive Resolution Specialist Best Buy Corporate Campus *** ** *** ***

Revdex.com,Thank you for bringing this to our attentionPlease know that that we are sorry to hear that the repair took longer than anticipatedThe repair was successfully completed, and should be arriving at the store any day, if it has not alreadyOur Manager Josh, in good faith, will be offering to
exchange the unit for the customer once in the storeThe customer would want to connect with Josh on those details if she has not alreadyThank you again for allowing us the opportunity to address our customer's concernsRegards, Sarah L

Dear Revdex.com, Thank you for bringing Mr*** ***’s concerns to our attentionWe apologize for any frustration or inconvenience this may have caused the customer After reviewing the product the customer purchased, it does not come with a game nor PokeballsThe listing indicates the
product includes a 4GB microSDHC memory card, AR cards, Nintendo New 3DX LX Solgaleo Lunala, Owner’s manual, and a StylusBest Buy considers the matter closed Regards, Kathryn S

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is not good enough but acceptable. I do not want to waste more time on it and at least Best Buy did response to my complaint. Thanks for your help!

Dear Revdex.com,Thank you for bringing *** ***'s concern to our attention.Per the terms and conditions agreed upon at the time of purchase, our delivery team is unable to lift appliances over waist highWe do understand that this can be missed by a customer but is something our teams are unable to do
due to safety reasonsThe customer has returned the fridge since filing the Revdex.com complaint.If there is anything further we can help with please let us know.Thank you,Best Buy

Initial Business Response /* (1000, 5, 2015/09/22) */
Dear Revdex.com (Revdex.com):
Thank you for bringing *** ***'s concern regarding the expired Geek Squad Protection (GSP) plans to our attention
Best Buy deeply apologizes for any frustration this situation may have
caused and disappointed we did not meet their expectations when they did not receive GSP renewal reminders for the dishwasher when the plan expired on 02/02/
The GSP T&C states the following regarding renewals:
"This Plan may be renewed at our discretionIf renewed, the renewal price may vary based on the age, condition of the product, and current service costs at the time of the renewal."
The GSP T&C can be found at the following hyperlink:
http://storage.bestbuy.com/geeksquad/terms/gs_protection_plan/gsp_2012_07_15_to_...⇄ /> We only offer this information for clarificationThe GSP plan was not eligible for renewal and we would be unable to accommodate *** ***'s GSP renewal request on the dishwasher which expired on 02/02/
Thank you again for making Best Buy aware of this situation
Sincerely,
Steven ***
Executive Resolution Team
Best Buy Corporate Campus

I am rejecting this response because: I want a refund if I have to I will sued best buy corporation I do not understand why this store is so greedy if my refund can be a tax write off as a loss I am not happy I hope the vice president see this thanks bye