Best Buy Stores, LP - US Headquarters

Dear Revdex.com,Best Buy feels that we have fully addressed the complaint that our customer sent to your office on 11/20/We had multiple teams review the customers online login and we were not able to substantiate the claim that an attempt was made by the customer to bring this to our attention
before the expiration of the planSince we do not have any record of this nor were there any records of the customer reaching out to our contact centers to report a claim or issue within the coverage period, we will not be able to repair or replace the phone under the expired GSPNevertheless, please forward any additional concerns to our office and we will respond accordinglySincerely,Best Buy

Revdex.com, Thank you for bringing this to our attentionPlease know that our service team did reach out to the customer, and the customer informed us that she bought a new set through SearsShe asked for us to fully compensate her for the product she purchased with another business and Best Buy
has declinedThe customer was offered a $Best Buy gift card as a customer satisfaction gesture The customer went on to then say that Sears sent her the wrong set and asked if we could find her a set againWe do not carry a set that meets the customer's measurementsAs such the customer would need to look with another establishment as we have exhausted our resources Thank you again for allowing us the opportunity to address the customer's concerns Regards, Sarah L

Dear Revdex.com, Thank you for bringing this matter to our attentionWE have contacted Mr*** and addressed this outside of the Revdex.comThank you,

Dear Revdex.com,Best Buy reaffirms the position previously stated and considers this matter closed. The customer purchased a *** refrigerator on September 2, 2015. The refrigerator was on clearance and had additional open item discounts which brought down the purchase price significantly from the non-discounted price. On September 16, a Geek Squad Protection (GSP) was purchased for the refrigerator. The terms and conditions, which the customer consented to at the time of purchase, can be found here: https://www-ssl.bestbuy.com/usw/termsconditions/anonymous. Per the terms and conditions, "Any time your covered product is to be repaired or replaced in accordance with these Terms and Conditions, at our sole discretion, we have the option of: Reimbursing you for replacement with a voucher or gift card equal to the covered product's current market value, as determined by us, not to exceed the original purchase price of your covered product." Before contacting us through the Revdex.com, the customer contacted Best Buy directly. We discussed the situation with the customer in depth and proposed an additional customer satisfaction gesture to resolve the concern. The resolution was proposed via email and clearly stated, "The total check will be in the amount of $(an agreed upon amount) and serve as the final gesture from the executive offices regarding this matter. Please confirm acceptance by replying to this email and confirming your mailing address." The customer responded that the offer was accepted and provided her mailing address. We expedited delivery of the gesture at the request of the customer. Thank you,David M

I am rejecting this response because:The original form of payment was off of a gift card and it was thrown away

I am rejecting this response because:
The representative should have reviewed the item carefully before telling me that the insurance covered the water damageHe took my laptop when I could have had it easily repaired somewhere else or make the decision to buy a new one vswaiting two weeks and no resolutionI work from homeThis is my livelihoodThis is how I make moneyIf Best Buy is not willing to take responsibility for their mistakes, I have no choice but to take this to court for damages and the mental stress as well as anxiety it has caused meNot to mention two weeks of not being able to work and make moneyI'm now behind on my financial obligations I have proof of everything and I don't mind fighting for what's right

Hello Mr***,Thank you for contacting Best Buy through the office of the Revdex.com about your repairmy name is Cassie and I work with the Executive Resolution Team at Best Buy Corporate Headquarters.I'm sorry to hear about any confusion regarding your tablet repair and I
understand the frustration that this situation must cause for youWe value feedback such as this, as it helps us make decisions for the future of our company.According to our records, you called in to our customer care line three times regarding your repair statusEach time you were provided information regarding the status of your repair, and it was explained that it was still awaiting parts form the manufacturer your manufacturer has not provided us with an estimated time of completion for your repair as of yetWe are awaiting a battery and a MotherboardUnfortunately, there is not a maximum time limit under your manufacturers warranty, and any consideration made in regard to refund or replacement must come from your manufacturer directly. Again, I apologize for your experience, as we value your business.Thank you again for making Best Buy aware of this situation. Kindest regards,Cassie EExec Res Sr

Dear Revdex.com,We will need some additional information from the CustomerPlease provide the Gift Card numbers or the order number on which they were purchased.Thank you.Larry S

Dear Revdex.com Based on the information provided, I was not able to locate any record of *** ***'s purchases or history with Best BuyIf you could please have them provide the phone number associated with the the purchase or the customer service pin number from their receipt, it would greatly
assist me to be able to look into this further. Thank you, Dan S.Best Buy Executive Resolution Team

Revdex.com, Thank you for bringing this to our attentionPlease know that we did refund the customer's PayPal accountIf they do not see their refund, please have them contact PayPal for further assistanceOur accounting team did confirm PayPal received the refundThe PayPal transaction ID is
***Thank you again for allowing us the opportunity to address our customer's concerns Regards, Sarah L

Dear Revdex.comWe are very sorry for the delay in delivery. Our records show that the Refrigerator was delivered 10/28/2016.Best Buy considers this matter resolved.Thank you

Dear Revdex.com (Revdex.com): Thank you for bringing *** ***’s concern regarding the *** fridge repair and replacement request to our attention Best Buy deeply apologizes for any frustration this situation may have caused and disappointed we did not meet their
expectations when the repair process took longer than expectedAfter receiving Ms***’s Revdex.com complaint, we contacted our Geek Squad repair services team directlyThe Geek Squad repair services team contacted Ms*** directly on Thursday January 26, and provided a confirmation # in receiving a replacement fridge under the Geek Squad Protection (GSP) plan coverage benefitsThe confirmation # is as follows: Confirmation #: *** Thank you again for making Best Buy aware of this situation Sincerely, Steven *** Executive Resolution Team Best Buy Corporate Campus

Dear Revdex.com, Best Buy feels that we have fully addressed the customer's concerns in the response that was forwarded to your office, and we maintain that positionNevertheless please don't hesitate to make us aware of any new information that may affect this situationUnfortunately, our assessment of the TV indicated that the product was damaged after it was removed from it's box, and as such we are unable to provide a refund or an exchange.Thank you for making best buy aware of this issue.Best,Cassie E

Dear Revdex.com, Thank you for bringing *** ***’s concerns to our attentionWe apologize for any frustration or inconvenience this may have caused the customer After reviewing the issue with support teams, the customer will not be charged now that the ”Find My iPhone” feature has been
turned offHowever, we are experiencing a system issue as the customer continues to receive emailsA support ticket has been opened to close the order, and once completed, the customer will no longer receive emails about the issueWe currently do not have an ETA for the ticket to be completedBest Buy considers the matter closed Regards, Kathryn S

12/20/2017To whom it may concern,Best Buy has reached out to the customer and reviewed the details of the transactions. It appears the services were not performed, and as such a refund has been processed to the customer's original form of payment. We have also reviewed the returns that
were processed to store credit, it appears that as the products were returned outside of the regular return period and were defaulted to store credit as a result. As a one time customer service gesture, we have provided a refund from store credit to the original form of payment. We now consider this issue fully resolved. Nevertheless, should any further issues arise, please do not hesitate to reach out for further assistance

Dear Revdex.com, Thank you for bringing this concern to our attentionThe order was cancelled on the same day it was placedThe order cancelled on 1/16/at 16:51.Best Buy feels we have fully addressed this case. Thank you Gail D

December 8, To Whom It May Concern: Best Buy feels that we have fully addressed the concerns that were forwarded to your office by *** *** as the order did not clear our order verification process and was cancelled. We apologize for any disappointment this has caused but we will be unable to fulfill Ms***’s request to offer the discounts in question. Nevertheless, please forward any additional concerns to our office and we will respond accordingly. Sincerely, Terrance *** Senior Executive Resolution Specialist Best Buy Corporate Campus

The following email was sent to the customer:
Dear *** ***,
Thank you for contacting the Revdex.com about your refrigerator repair concernsI'm Dean with the Best Buy Executive Resolution Team, and your concern was forwarded to me for review
I am very sorry to hear
your ** refrigerator is not functioning properly and service repairs were not successfulDue to your concerns, a product exchange has been approvedTo receive your replacement refrigerator, please call our Geek Squad Service Center at 1+ *** *** ***, ext.1, an agent will provide your replacement confirmation number and additional information
Thank you again for making Best Buy aware of your concernsWe do appreciate your patronage, and I hope you will let me know if you have any future questions or concerns
Sincerely,
Dean ***
Executive Resolution Specialist
612) ***

Initial Business Response /* (1000, 5, 2015/10/16) */
Dear Revdex.com (Revdex.com):
Thank you for bringing ***'s concern regarding the refund check for the iPad under the Geek Squad Protection (GSP) Lite plan's terms and conditions to our attention
Best Buy deeply
apologizes for any frustration this situation may have caused and disappointed we did not meet their expectationsThe iPad returned, received and check was requested, processed and sent to customer today on 10/15/The check should be received in approximately to business days
Thank you again for making Best Buy aware of this situation
Sincerely,
Steven ***
Executive Resolution Team
Best Buy Corporate Campus
Initial Consumer Rebuttal /* (2000, 7, 2015/10/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I do accept the terms of this resolutionI just hope that the check truly does arrive in a timely manner and that it is indeed a check and not a Best Buy Gift CardBecause like I said - I would like to take the money and go to Apple directlyThis iPad was to be used for Business purposes and my business has suffered disorganization due to the lengthy waiting.We will see if the check truly does arrive by the 10th business day - 10/28/

Dear Revdex.com,We have contacted the customer and have made an adjustment to their My Best Buy Rewards account adding the $Certificate. Best Buy considers this matter resolved.Thank you,Larry S