Best Buy Stores, LP - US Headquarters

Dear Revdex.com,Thank you for sending this for reviewI have called the customer twice and left a messages with my contact information if the customer needs further assistanceHis case number is ***.Thank you,Karla B

July 20,
To Whom It May Concern:
Best Buy feels that we have fully addressed Ms***’s
concerns that were forwarded to your office as the computer has been correctly submitted
for service under the manufacturer’s warranty and is in the process of
being
repaired Nevertheless, please forward
any additional concerns to our office and we will respond accordingly.
Sincerely,
Terrance ***
Senior Executive
Resolution Specialist
Best Buy Corporate
Campus

Dear Revdex.com,Best Buy feels that we have fully addressed the complaint that our customer sent to your office on 11/20/We had multiple teams review the customers online login and we were not able to substantiate the claim that an attempt was made by the customer to bring this to our attention
before the expiration of the planSince we do not have any record of this nor were there any records of the customer reaching out to our contact centers to report a claim or issue within the coverage period, we will not be able to repair or replace the phone under the expired GSPNevertheless, please forward any additional concerns to our office and we will respond accordinglySincerely,Best Buy

Dear Ms*** - We have reviewed your concerns regarding the auto-renewal of your Geek Squad Protection Plans. Unfortunately, your plans have been cancelled and refunded and we are unable to reinstate them. All of our Geek Squad plans are underwritten by an insurance company.
They will not allow for plans to be reinstated once they have been cancelled. Additionally, our notes indicate that you called in regarding the cancelled Geek Squad Tech Support plan and requested that the Kaspersky virus protection be cancelled, as well. Based on our records, you have received refunds for the plans that you requested be cancelled. We are unable to reinstate the cancelled plans.Regards, Amy C

Revdex.com, Please know that a return label would not fulfill the customer's request as it would be denied due to the serial numbers not matchingThe workaround we have offered, which is an exception, is for the customer to go to the storeThis is our final offerIf the customer would like to accept, he is welcome to connect with the store to move forward with this processThank you Regards, Sarah L

I am rejecting this response because:
The representative should have reviewed the item carefully before telling me that the insurance covered the water damageHe took my laptop when I could have had it easily repaired somewhere else or make the decision to buy a new one vswaiting two weeks and no resolutionI work from homeThis is my livelihoodThis is how I make moneyIf Best Buy is not willing to take responsibility for their mistakes, I have no choice but to take this to court for damages and the mental stress as well as anxiety it has caused meNot to mention two weeks of not being able to work and make moneyI'm now behind on my financial obligations I have proof of everything and I don't mind fighting for what's right

I am rejecting this response because:
This person is a stone cold liar! They have never called meI called and left messages for themMy contact number is listed and still have not heard backVERY POOR SERVICE!

September 21, To Whom It May Concern: Best Buy feels that we have fully addressed *** ***’s concerns that were forwarded to your office as our offices had already informed the customer that Best Buy would not be replacing the product that was lost at no cost.
Nevertheless, please forward any additional concerns to our office and we will respond accordingly. Sincerely, Terrance *** Senior Executive Resolution Specialist Best Buy Corporate Campus

Dear Revdex.com (Revdex.com): Thank you for bringing *** ***’ concern regarding the Apple MacBook computer purchase from our online store (#BBY01-***) to our attention Best Buy deeply apologizes for any frustration this situation may have caused and disappointed we
did not meet their expectationsWe have fully credited Ms*** $for the Apple MacBook computer on Wednesday October 5, Ms*** will be receiving an email confirmation to their email address for the online: *** Thank you again for making Best Buy aware of this situation Sincerely, Steven ***Executive Resolution TeamBest Buy Corporate Campus

Dear Revdex.com, Thank you for forwarding the customer's additional informationUnfortunately, Best Buy has no control over the terms and conditions of a third party's product, nor can we be held responsible for any changes to a third party companies changing their terms and conditions When reviewing the terms and conditions of eBay's gift card, they clearly state that the terms and conditions of the product can be changed without noticeThese terms state:The Gift Card is issued by eBay Gift Card Services, Inc., an Arizona corporation, which reserves the right to change the terms of the eBay Gift Card program or amend these Terms and Conditions at any time or to contract with a third party to administer this programAny amendment to the Terms and Conditions will be effective when posted on www.ebay.com.This specific portion of the terms and conditions was present at the time of the customers initial purchase, meaning that the customer had the opportunity within days of of his sale to request a refund or exchange on his gift cards. We are sincerely sorry for any disappointment that causes. Thanks,Cassie EExec Res Sr

Dear *** - We have reviewed your concerns and have issued a $refund from your original purchase receipt. We have done this in the interest of good customer relations, as the store where you purchased the computer, as well as the customer service associate you spoke with were correct
that the student discount does not apply to refurbished Mac computers. Unfortunately, we are unable to make any offer to you regarding the Reward Zone points that are currently unavailable due to an upgrade to our Loyalty Program systems. This upgrade is impacting all of Best Buy's customers and we do not have a work around. Our expectation is that the upgrade to the system will be completed sometime by June 15th. We will be closing our review of the concerns you have raised.Regards, ***

Hello Mr***,Thank you for contacting Best Buy through the office of the Revdex.com about your repairmy name is Cassie and I work with the Executive Resolution Team at Best Buy Corporate Headquarters.I'm sorry to hear about any confusion regarding your tablet repair and I
understand the frustration that this situation must cause for youWe value feedback such as this, as it helps us make decisions for the future of our company.According to our records, you called in to our customer care line three times regarding your repair statusEach time you were provided information regarding the status of your repair, and it was explained that it was still awaiting parts form the manufacturer your manufacturer has not provided us with an estimated time of completion for your repair as of yetWe are awaiting a battery and a MotherboardUnfortunately, there is not a maximum time limit under your manufacturers warranty, and any consideration made in regard to refund or replacement must come from your manufacturer directly. Again, I apologize for your experience, as we value your business.Thank you again for making Best Buy aware of this situation. Kindest regards,Cassie EExec Res Sr

Dear Revdex.com,Best Buy has refunded all the money owed to Mr*** and in addition, Best Buy has presented two offers to Mr*** regarding this concernThe open box items are no longer available for purchase from Best BuyMr*** let us know he had already ordered new appliances from Home
DepotThe refrigerator he ordered from Home Depot was delivered damagedWe will discount the same refrigerator purchased to the open box price or we will send him a check for $ Thank you,Gail D

From: ***, Terrance Sent: Friday, January 20, 1:PM To: '***@aol.com' Subject: Complaint ID: *** Hi ***, I would like to connect with you regarding your Revdex.com complaint with a possible resolution to your concerns. Please
feel free to contact me via email with a time and number you can be reached at or call me at the number listed below Monday through Friday AM to 3:PM CST. I look forward to discussing this matter with you and thank you for your patience Sincerely, Terrance *** Senior Executive Resolution Specialist Best Buy Corporate Campus ###-###-#### Direct ###-###-#### Fax terrance.***@bestbuy.com Ideation, Context, Maxmizer, Activator, Communication

I am rejecting this response because: I haven't been reach out toI've included my contact information in the original request and haven't received a phone call or email My contact information is ###-###-#### or ***@google.com

Dear Revdex.com (Revdex.com): Thank you for bringing *** ***’s concern regarding the *** fridge repair and replacement request to our attention Best Buy deeply apologizes for any frustration this situation may have caused and disappointed we did not meet their
expectations when the repair process took longer than expectedAfter receiving Ms***’s Revdex.com complaint, we contacted our Geek Squad repair services team directlyThe Geek Squad repair services team contacted Ms*** directly on Thursday January 26, and provided a confirmation # in receiving a replacement fridge under the Geek Squad Protection (GSP) plan coverage benefitsThe confirmation # is as follows: Confirmation #: *** Thank you again for making Best Buy aware of this situation Sincerely, Steven *** Executive Resolution Team Best Buy Corporate Campus

Dear Mr***,Thank you for bringing your concern to our attentionWe apologize for any possible inconviences this may have causedWe have contacted you directly with Best Buy's final resolution for the concern brought forwardPlease review this and respond accordingly.Thank you,Best Buy

August 2, To Whom It May Concern: Best Buy feels that we have fully addressed the concerns that were forwarded to your office by *** *** as another service appointment was kept on July 29th, and delivery was confirmed completedNevertheless, please forward any additional concerns to our
office and we will respond accordinglySincerely, Terrance *** Senior Executive Resolution Specialist Best Buy Corporate Campus

Dear Revdex.com: Best Buy is not liable for selling and advertising a product's features/specs, as they come straight from the manufacturer, not usThe term 4G can mean two things and this phone meets at least one of the industry definitionsThe customer surfaced no new details and Best Buy will not be refunding or replacing this deviceAgain, these findings absolve Best Buy of any wrongdoing and effectively close this complaint. Thank you

Initial Business Response /* (1000, 5, 2015/10/16) */
Dear Revdex.com (Revdex.com):
Thank you for bringing ***'s concern regarding the refund check for the iPad under the Geek Squad Protection (GSP) Lite plan's terms and conditions to our attention
Best Buy deeply
apologizes for any frustration this situation may have caused and disappointed we did not meet their expectationsThe iPad returned, received and check was requested, processed and sent to customer today on 10/15/The check should be received in approximately to business days
Thank you again for making Best Buy aware of this situation
Sincerely,
Steven ***
Executive Resolution Team
Best Buy Corporate Campus
Initial Consumer Rebuttal /* (2000, 7, 2015/10/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I do accept the terms of this resolutionI just hope that the check truly does arrive in a timely manner and that it is indeed a check and not a Best Buy Gift CardBecause like I said - I would like to take the money and go to Apple directlyThis iPad was to be used for Business purposes and my business has suffered disorganization due to the lengthy waiting.We will see if the check truly does arrive by the 10th business day - 10/28/