Best Buy Stores, LP - US Headquarters

Dear Revdex.com, Thank you for forwarding the customer's additional informationUnfortunately, Best Buy has no control over the terms and conditions of a third party's product, nor can we be held responsible for any changes to a third party companies changing their terms and conditions When reviewing the terms and conditions of eBay's gift card, they clearly state that the terms and conditions of the product can be changed without noticeThese terms state:The Gift Card is issued by eBay Gift Card Services, Inc., an Arizona corporation, which reserves the right to change the terms of the eBay Gift Card program or amend these Terms and Conditions at any time or to contract with a third party to administer this programAny amendment to the Terms and Conditions will be effective when posted on www.ebay.com.This specific portion of the terms and conditions was present at the time of the customers initial purchase, meaning that the customer had the opportunity within days of of his sale to request a refund or exchange on his gift cards. We are sincerely sorry for any disappointment that causes. Thanks,Cassie EExec Res Sr

Dear Revdex.com, Thank you for your partnership in bringing this matter to our attentionCorrespondence regarding this case has been brought to our executive resolution team for proper reviewWe are very sorry to hear that the item was not as expectedAfter further review, the customer did return his
item for a refund on 10/14/We would be unable to process an exchange and Best Buy considers this matter closed as the item was already returned Thank you, Bethany H

Dear Revdex.com, Thank you for bringing Mr***'s concern to our attentionHere within Best Buy we have a special department that works specifically with appliances and the delivery and install involved with theseThe agents within this department have attempted to reach the customer and have left a
message for him to call them backTo better assist the customer we direct him to reach out to this team. Thanks,Best Buy

I am rejecting this response because:My complaint had nothing to do with a repair They are apologizing for a lengthy repair...I don't even have any appliances in my possession to repair!

Dear ***, Thank you for contacting Best Buy through the office of the Revdex.comI am Larry S with the Executive Resolution Team at Best Buy Corporate Headquarters. I am sorry to hear that you are having trouble getting a firm delivery date for your range hood. I
apologize for the inconvenience and frustration this may have caused you It is my understanding that our Social Media Team as well as the local Pacific Sales Manager have been in direct contact with you and are currently working with you to resolve this issue for as quickly as possible Thank you for your patience and again, I apologize for your experience, as we do value your business. Best Buy considers this matter resolved Sincerely, Larry S *** ** *** ***

Dear Revdex.com, Thank you for bringing the customer’s order concerns to our attention. I have investigated order # BBY01-***, unfortunately the order was cancelled due to the Verizon Google Pixel 4G cell phone was in a back ordered status. We are unable to provide the Verizon
service promotion available at that time. Sincerely, Dean ***Executive Resolution Specialist###-###-####

Hello; I am Brian with the Executive Resolution Team at Best Buy corporate headquartersI am sorry to hear that the software that MsHaase purchased did not work for herIt is true that opened computer software can only be exchanged for an identical item; it cannot be returned for a refund
This is detailed in the Returns section at BestBuy.com, and in our storesMsHaase's satisfaction is important to usTherefore as a customer service gesture, a full credit card refund of the $was processed in AprilMsHaase, I apologize for your experience, as we value your businessPlease let me know if you have further questions or concernsThank you for making Best Buy aware of this concernSincerely, Brian * *** Executive Resolution Specialist Best Buy *** *** ***

Dear Revdex.com, Thank you for bringing this matter to our attentionWe apologize for this inconvenience and have escalated the customer's concerns to our Appliance Customer Care team for their assistanceWe have confirmed that a case manager has reached out to the client to resolve this issue and
the installation was completed on 04/ Please advise the customer to contact her case manager if she requires any further assistance Best Regards,

Dear *** ***, Thank you for contacting Best Buy through the office of the Revdex.comI am Larry S with the Executive Resolution Team at Best Buy Corporate Headquarters. I am very sorry to hear about the problems you have experienced with the Price Match and I
apologize for the inconvenience and frustration the matter has caused you According to our records you did receive a price match of $including tax for the item that you purchased onlineYou then made a second request for an additional Price Match which is not allow per our published terms and conditionsThe additional price match request is deniedFurther the item that you purchased was not a like item and at the time was a Best Buy Exclusive configuration Thank you for your patience and again, I apologize for your experience, as we do value your business. Best Buy considers this matter resolved Sincerely, Larry S

Dear Revdex.com (Revdex.com): Thank you for bringing *** ***’s concern regarding the *** TV purchase to our attention Best Buy deeply apologizes for any frustration this situation may have caused and disappointed we did not meet their expectationsAfter receiving Ms
***’s Revdex.com complaint, we called leaving a voice mail and emailed customer directly to confirm an exchange on the TV which shows completed on 05/16/ Thank you again for making Best Buy aware of this situation Sincerely, Steven *** Executive Resolution Team Best Buy Corporate Campus

Dear Revdex.com,Thank you for sending this for reviewI have called the customer twice and left a messages with my contact information if the customer needs further assistanceHis case number is ***.Thank you,Karla B

Dear Revdex.com (Revdex.com): Thank you for bringing Bri Aiyr’s concern regarding the $Best Buy gift card for online order #BBY01-*** to our attention Best Buy deeply apologizes for any frustration this situation may have caused and disappointed we did not meet
their expectationsWe will be sending a $Best Buy gift card from our corporate office and should be received in approximately 7-business days Thank you again for making Best Buy aware of this situation Sincerely, Steven *** Executive Resolution Team Best Buy Corporate Campus

Dear Mr***,Thank you for bringing your concern to our attentionWe apologize for any possible inconviences this may have causedWe have contacted you directly with Best Buy's final resolution for the concern brought forwardPlease review this and respond accordingly.Thank you,Best Buy

Dear Revdex.com, The customer has been contacted and this situation has been resolvedMr*** was provided a $*** gift card as a gesture of goodwill for the difficulty that he experienced, and his order has been delivered Thank you, and please let me know if you have any questions. Cassie E Exec Res Sr

I am rejecting this response because my laptop was sold to me as a defective productI have returned it to Best Buy atleast 3-4x for the same issue and my laptop continues to jump from screen to screen without my inputGeek Squad has not done the appropriate tests themselvesThey keep having me take it home and test it myselfEach time, upon using it for a few hours, the issue continues to occurI am requesting that Best Buy refunds my full payment + warrantee or provide me with a comparable laptop valued at $as purchasedThis product was defective at purchaseI did not use the laptop when I first bought it or else I would have returned itUpon using it, I started to detect the problems indicated in the attached Service Orders.I have attached the Service orders from all the visits to Best Buy Geek SquadThis is unacceptable customer service and I refuse to keep going back for repairs that are not solving the problem

Dear Revdex.com,Best Buy has refunded all the money owed to Mr*** and in addition, Best Buy has presented two offers to Mr*** regarding this concernThe open box items are no longer available for purchase from Best BuyMr*** let us know he had already ordered new appliances from Home
DepotThe refrigerator he ordered from Home Depot was delivered damagedWe will discount the same refrigerator purchased to the open box price or we will send him a check for $ Thank you,Gail D

Dear Revdex.com - Best Buy considers this matter closed as we have refunded the customer's shipping charge.Regards, Amy

Initial Business Response /* (1000, 5, 2015/08/27) */
Dear Revdex.com (Revdex.com):
Thank you for bringing ***'s concern regarding the movie codes to our attention
Best Buy deeply apologizes for any frustration this situation may have caused and disappointed we did not
meet their expectationsThe movie codes for Mad Max and Furious were sent ***'s email address provided:
***@txstate.edu
The movie code for Pitch Perfect will be sent beginning on 9/1/In addition, we recommend *** check their spam or junk folders for their email if the codes are not visible in their "in folder" or "in box" for their emails
Thank you again for making Best Buy aware of this situation
Sincerely,
Steven ***
Executive Resolution Team
Best Buy Corporate Campus

Dear Revdex.com,We have contacted Mr*** and have provide him with a full refund on the lost order # BBY01-***.Best Buy Considers this matter resolvedThank you,Larry S

I am rejecting this response because:
The information provided is NOT accurate The store clerk specifically told me that NO OTHER charges would be necessary I fully explained that I did not have a garbage disposal in place, and that I was concerned about additional fees He told me there was only one choice for disposal fees, and that meant there would be no more fees.It is true that I returned the item to the store, which incurred an additional two hours from the time I left home, returned the item, and got back home Best Buy indicates they do not compensate for time I don't accept that My time is valuable, and the only way that businesses will stop misleading customers is if they are forced to do so, either by law, or by expense.I also expect an apology from the store manager The morning of the installation, he committed to being available to me if there were any more problems, then he refused to come to the phoneHe instructed his employees to hang up on me, and they certainly followed his directive