Best Buy Stores, LP - US Headquarters

Dear Revdex.com, Thank you for bringing Ms*** ***’s concerns to our attentionWe apologize for any frustration or inconvenience this may have caused the customer The customer has confirmed to us the work is completeI have requested at $*** Best Buy gift card be sent to the customer
at the address provided to the Revdex.comPlease allow 10-business days for it to arriveBest Buy considers the matter closed Regards, Kathryn S

Dear Revdex.com (Revdex.com): Thank you for bringing *** ***’s concern regarding the Seagate hard drive purchased from our online store out attention We have credited Mr***’s online order (#BBY01-***) $84.09; the amount charged for the purchaseMr*** can
recycle or dispose of the hard drive as we do not require the unit to be returned Thank you again for making Best Buy aware of this situation Sincerely, Steven *** Executive Resolution Team Best Buy Corporate Campus

Dear Revdex.com, Thank you for your partnership in bringing this matter to our attention. Correspondence regarding this case has been brought to our executive resolution team for proper review. We are very sorry to hear about the described difficulties experienced in an effort to get an online
order fulfilled Upon reviewing the purchases and associated receipts we have reached out to the customer and provided a resolution. Best Regards, Amanda HExecutive Resolution Specialist Best Buy CoInc

Dear Revdex.com, Thank you for your partnership in bringing this matter to our attention. Correspondence regarding this case has been brought to our Executive Resolution Team for proper review. We are very sorry and apologize about the experience the customer had during the online purchase and
return process. We have reviewed the order and we will be sending the customer a mail check for the remaining refund still owed. This process will take up to business days to arrive at the address listedBest Regards Amanda

I am rejecting this response because:Best Buy had an unauthorized person with no contract with Best Buy deliver and install our new gas range and microwaveWe were handed this man's business card and told by the Best Buy Appliance Manager to call him and it would cost $(See Attached Receipt)That means this person was not insuredIt appears to us the Best Buy Appliance Manger, Clint was and has been doing something very underhanded by steering customers to an unauthorized person, and Clint must be making money under the table from this delivery installation personThis has all the appearances of pure deception and possible consumer fraud, considering that this may VOID consumers warrantiesMaybe the best place this needs to go is with an Attorney to find out from Best Buy how many consumers this Appliance Manager and Best Buy may have done this toTo think offering a consumer who found what happened is then offered inferior product to replace what they purchased is wrong and we would be wrong in accepting such an offer and would lose the evidenceBecause Electrolux will void our warranty because of what Best Buy has allowed to happen, the only fair thing is give us a year warranty, which costs about $and the price difference on the offer for the appliance trade would be about $ to $Also please know the Frigidaire Microwave we purchased at the same time to match our new gas range was not offered to be replaced and this purchase does not show up under my Best Buy Purchase HistoryWe either settle this fairly as we requested or Best Buy can offer to exchange our gas range and microwave with products that are like what we now have, i.eprofessional grade look, slide in, convection, same or about cubic feet, microwave is convection as we we now have, etcNone of this was part of the offer and the reason that offer was rejected

I am rejecting this response because: Ms Kelsey has asked to handle this personallyI offered a solutionFind out today she sent me contact info to another person to handleThat person is starting from ground zeroJust another example how Best Buy is mistreating their consumers and their improper handling of this entire situationThey have become the United of the retail industry

Dear Revdex.com (Revdex.com): Thank you for bringing *** ***’s concern regarding the reissue request of the $** Best Buy gift card to our attention Best Buy deeply apologizes for any frustration this situation may have caused and disappointed we did not meet their
expectationsBest Buy gift cards can be reissued if lost or stolen; however, the guidelines printed on the back of the Best Buy gift cards state the following: “Lost, stolen or damaged cards replaced only with valid proof of purchase to extent of remaining card balance at any U.Sor P.RBest Buy retail location, online at Best Buy.com or call ###-###-####.” The $** Best Buy gift card *** *** lost was redeemed and only has a remaining card balance of $Based on the remaining balance, we would be unable to accommodate their request in reissuing a new $*** Best Buy gift card As a customer courtesy, we will be sending a $*** Best Buy gift card to *** *** from our corporate office (which covers the remaining $left on the gift card)The $*** Best Buy gift card should be received in approximately to Business days Thank you again for making Best Buy aware of this situation Sincerely, Steven *** Executive Resolution Team Best Buy Corporate Campus

September 21, To Whom It May Concern: Best Buy feels that we have fully addressed *** ***’s concerns that were forwarded to your office as our offices had already informed the customer that Best Buy would not be replacing the product that was lost at no cost.
Nevertheless, please forward any additional concerns to our office and we will respond accordingly. Sincerely, Terrance *** Senior Executive Resolution Specialist Best Buy Corporate Campus

I am rejecting this response because:
Due to circumstances beyond my control, I was not able to return within that time periodI find it hard to believe an exception cannot be made due to family emergencyLets also not forget that the matter in which my child and I were treated at your storeI literally missed the return date by days......not like it was a month later...it was days

Initial Business Response /* (1000, 5, 2015/11/09) */
Hello; I am Brian with the Executive Resolution Team at Best Buy corporate headquarters
I am sorry to hear that the backpack came apartWhen*** called Best Buy on 11/regarding this, a customer service representative
correctly advised that the item is outside of Best Buy's return and exchange policy, and the representative provided a phone number for the manufacturer to get resolution under the manufacturer's warranty
***, your satisfaction is important to usWhile it is true that your item is outside of our return policy, as a one-time exception I have refunded the $purchase back to the original form of paymentPlease note that this is a one-time exception to our policies
Thank you for making Best Buy aware of this concern
Sincerely,
Brian P ***
Executive Resolution Specialist
Best Buy
Brian.***@BestBuy.com
(612) ***
Initial Consumer Rebuttal /* (2000, 7, 2015/11/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept their response because all I wanted was a replacement or a refund for the defective item
I do still disagree with their day return policy because it is wrong to sell defective merchandise to customers and then hide behind a policyIt's a bad excuseThey could learn a lesson from Costco...who stand behind what they sell 100%

I am rejecting this response because:BestBuy refuse to be human beings and just continue mechanically reiterating the position statement from which they are unwilling to move and they continue to refuse to accept the simple fact that their product is defective, the defect occurred well within the product warranty and yet they have a set policy of only allowing a proper warranty claim within days of delivery, after which period , they no longer truly honor that warranty , but switch to the plan's coverage, insteadThus, even though the manufacturer's warranty clearly states one year, they make the manufacturer's warranty effectively only daysThe redress I seek is simply for the warranty to be honored properly by repair or replacement and for the replacement unit to be covered by a three-year plan (since the reliability of the product remains in question) at no additional charge to me because I have acted in good faith and done nothing to warrant additional payment but their product has failed and does warrant proper customer satisfaction

Final Consumer Response /* (2000, 10, 2015/10/08) */

Dear Revdex.com, Thank you for bringing this to our attentionOur Minot, ND store management processed a refund on the customer’s Geek Squad Services as requested. Thank you, Dean *** Executive Resolution Specialist ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThank you very much for your assistance, let me have a sayBut unfortunately, they did not sincerely intend to solve the problem, even if your involvementSo far, the computer I purchased still has not been receivedThe whole incident looks more like a market share battle strategy, and our consumers are the biggest victimsThe attachment is my record of conversations with them on November 4, November 6, November From the first time they promised me that the goods will be received on November and then promised to be received on November and then promised to be received on November 10, it has passed days and I still have not received the goodsI believe they will not send me a computer even if they wait any longer, because they never intended to send it to meMy computer is one of the most common MACBOOK, they say no stock, just as the Fed said there is no dollarI hope you will be able to record the incident, to wake up the future consumers, not to buy discount goods BESTBUY, because they have no plans to sell to youAll this is just a market lie.If you want to ask my solution, my appeal is for them to make up for million U.Sdollars, the vast majority of which are my mental loss and punitive damages to themI have a bad experience of days, give you hope every time, and then destroy itI do not want other consumers to have my same experience because it is very painful.THANK YOU VERY MUCH

I am rejecting this response because:
This person is a stone cold liar! They have never called meI called and left messages for themMy contact number is listed and still have not heard backVERY POOR SERVICE!

Dear Revdex.com,Thank you for sending this for reviewI have reached out to the customer and she confirmed that the district manager is helping her resolve the issueI provided her my contact information in case she needs further assistance from me.Thank you,Karla ***

From: ***, Terrance Sent: Friday, January 20, 1:PM To: '***@aol.com' Subject: Complaint ID: *** Hi ***, I would like to connect with you regarding your Revdex.com complaint with a possible resolution to your concerns. Please
feel free to contact me via email with a time and number you can be reached at or call me at the number listed below Monday through Friday AM to 3:PM CST. I look forward to discussing this matter with you and thank you for your patience Sincerely, Terrance *** Senior Executive Resolution Specialist Best Buy Corporate Campus ###-###-#### Direct ###-###-#### Fax terrance.***@bestbuy.com Ideation, Context, Maxmizer, Activator, Communication

Dear Revdex.com (Revdex.com): Thank you for bringing *** ***’ concern regarding the Apple MacBook computer purchase from our online store (#BBY01-***) to our attention Best Buy deeply apologizes for any frustration this situation may have caused and disappointed we
did not meet their expectationsWe have fully credited Ms*** $for the Apple MacBook computer on Wednesday October 5, Ms*** will be receiving an email confirmation to their email address for the online: *** Thank you again for making Best Buy aware of this situation Sincerely, Steven ***Executive Resolution TeamBest Buy Corporate Campus

Initial Business Response /* (1000, 16, 2015/07/28) */
Dear Revdex.com,
The Terms and Conditions of the Geek Squad Protection plan state that a service fee of $will be charged for a replacement claim if the phone is damaged or outside of the manufacturer's warranty
She paid this and
received a refurbished phoneWhile we are truly sorry if she was treated rude in any way, this is not something we would waiveI will make sure her concerns are visible to leadership
Thank you,
***
Best Buy Executive Resolution Team
Initial Consumer Rebuttal /* (3000, 18, 2015/07/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It is unacceptable because the associate said he could waive it but wouldn't and I never received anything about the plan stating I had to pay that for the replacement and as I stated back when I started getting phones with bestbuy there was no charge to replace itI understand that the policy has changed but it was their associates responsibility to let me know that and they didn'tAlso the way they misinformed me and caused me to waste my time and money in gas to go there is not something I find acceptable!! They basically are ok with wasting my time and money and that is NOT acceptable!!

I am rejecting this response
because:
I received an email from the business to which I responded to requesting they contact me via phoneAfter I did not receive a phone call I responded to the email explaining what occurred and asking how they would remedy this matterI have yet to receive a responseAt this point, it seems the business only said they were reaching out to me directly to close this complaint and unfortunately they have not followed up