Best Buy Stores, LP - US Headquarters

I am rejecting this response because:
Due to circumstances beyond my control, I was not able to return within that time periodI find it hard to believe an exception cannot be made due to family emergencyLets also not forget that the matter in which my child and I were treated at your storeI literally missed the return date by days......not like it was a month later...it was days

December 8, To Whom It May Concern: Best Buy feels that we have fully addressed the concerns that were forwarded to your office by *** *** as the order did not clear our order verification process and was cancelled. We apologize for any disappointment this has caused but we will be unable to fulfill Ms***’s request to offer the discounts in question. Nevertheless, please forward any additional concerns to our office and we will respond accordingly. Sincerely, Terrance *** Senior Executive Resolution Specialist Best Buy Corporate Campus

The following email was sent to the customer:
Dear *** ***,
Thank you for contacting the Revdex.com about your refrigerator repair concernsI'm Dean with the Best Buy Executive Resolution Team, and your concern was forwarded to me for review
I am very sorry to hear
your ** refrigerator is not functioning properly and service repairs were not successfulDue to your concerns, a product exchange has been approvedTo receive your replacement refrigerator, please call our Geek Squad Service Center at 1+ *** *** ***, ext.1, an agent will provide your replacement confirmation number and additional information
Thank you again for making Best Buy aware of your concernsWe do appreciate your patronage, and I hope you will let me know if you have any future questions or concerns
Sincerely,
Dean ***
Executive Resolution Specialist
612) ***

Initial Business Response /* (1000, 5, 2016/02/09) */
Dear Revdex.com,
Please have *** provide the documentation she has stating we will honor the price match and we will gladly look into this matter further
Thank you,
Dan ***
Best Buy Executive Resolution Team

Revdex.com: I spoke with Best Buy Corporate and after discussing the issue we came to a common resolution
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

Dear Revdex.com (Revdex.com): Thank you for bringing *** ***’s concern regarding the Seagate hard drive purchased from our online store out attention We have credited Mr***’s online order (#BBY01-***) $84.09; the amount charged for the purchaseMr*** can
recycle or dispose of the hard drive as we do not require the unit to be returned Thank you again for making Best Buy aware of this situation Sincerely, Steven *** Executive Resolution Team Best Buy Corporate Campus

Initial Business Response /* (1000, 5, 2015/08/27) */
Dear Revdex.com (Revdex.com):
Thank you for bringing ***'s concern regarding the movie codes to our attention
Best Buy deeply apologizes for any frustration this situation may have caused and disappointed we did not
meet their expectationsThe movie codes for Mad Max and Furious were sent ***'s email address provided:
***@txstate.edu
The movie code for Pitch Perfect will be sent beginning on 9/1/In addition, we recommend *** check their spam or junk folders for their email if the codes are not visible in their "in folder" or "in box" for their emails
Thank you again for making Best Buy aware of this situation
Sincerely,
Steven ***
Executive Resolution Team
Best Buy Corporate Campus

Dear Revdex.com (Revdex.com): Thank you for bringing *** ***’s concern regarding the *** TV purchase to our attention Best Buy deeply apologizes for any frustration this situation may have caused and disappointed we did not meet their expectationsAfter receiving Ms
***’s Revdex.com complaint, we called leaving a voice mail and emailed customer directly to confirm an exchange on the TV which shows completed on 05/16/ Thank you again for making Best Buy aware of this situation Sincerely, Steven *** Executive Resolution Team Best Buy Corporate Campus

Dear Revdex.com, Thank you for bringing this matter to our attentionWe apologize for this inconvenience and have escalated the customer's concerns to our Appliance Customer Care team for their assistanceWe have confirmed that a case manager has reached out to the client to resolve this issue and
the installation was completed on 04/ Please advise the customer to contact her case manager if she requires any further assistance Best Regards,

I am rejecting this response because:
that was debited by my bank account still has not been refunded, even though Best Buy cancelled the orderThey still have debited the fundsPlease correctly refund 1423.39. as you can see in the photo, it is still being charged

I am rejecting this response because:My complaint had nothing to do with a repair They are apologizing for a lengthy repair...I don't even have any appliances in my possession to repair!

Dear Revdex.com - Best Buy considers this matter closed as we have refunded the customer's shipping charge.Regards, Amy

Revdex.com, Thank you for bringing this to our attentionPlease know that we did refund the customer's PayPal accountIf they do not see their refund, please have them contact PayPal for further assistanceOur accounting team did confirm PayPal received the refundThe PayPal transaction ID is
***Thank you again for allowing us the opportunity to address our customer's concerns Regards, Sarah L

Dear Revdex.com, Thank you for bringing this concern to our attentionThe order was cancelled on the same day it was placedThe order cancelled on 1/16/at 16:51.Best Buy feels we have fully addressed this case. Thank you Gail D

Dear Revdex.com, Thank you for your partnership in bringing this matter to our attention. Correspondence regarding this case has been brought to our Executive Resolution Team for proper review. We are very sorry and apologize about the experience the customer had during the online purchase and
return process. We have reviewed the order and we will be sending the customer a mail check for the remaining refund still owed. This process will take up to business days to arrive at the address listedBest Regards Amanda

Dear Revdex.com,We have contacted Mr*** and have provide him with a full refund on the lost order # BBY01-***.Best Buy Considers this matter resolvedThank you,Larry S

Dear Revdex.com, Thank you for bringing *** ***’s concerns to our attentionWe apologize for any frustration or inconvenience this may have caused the customer After reviewing the issue with support teams, the customer will not be charged now that the ”Find My iPhone” feature has been
turned offHowever, we are experiencing a system issue as the customer continues to receive emailsA support ticket has been opened to close the order, and once completed, the customer will no longer receive emails about the issueWe currently do not have an ETA for the ticket to be completedBest Buy considers the matter closed Regards, Kathryn S

Dear Revdex.com,Thank you for sending this for reviewI have reached out to the customer and she confirmed that the district manager is helping her resolve the issueI provided her my contact information in case she needs further assistance from me.Thank you,Karla ***

Dear Revdex.com, Thank you for your partnership in bringing this matter to our attentionCorrespondence regarding this case has been brought to our executive resolution team for proper reviewWe are very sorry to hear that the item was not as expectedAfter further review, the customer did return his
item for a refund on 10/14/We would be unable to process an exchange and Best Buy considers this matter closed as the item was already returned Thank you, Bethany H

Dear Revdex.com, Thank you for bringing the customer’s order concerns to our attention. I have investigated order # BBY01-***, unfortunately the order was cancelled due to the Verizon Google Pixel 4G cell phone was in a back ordered status. We are unable to provide the Verizon
service promotion available at that time. Sincerely, Dean ***Executive Resolution Specialist###-###-####