Best Buy Stores, LP - US Headquarters

Dear Revdex.com, Thank you for forwarding Ms***'s concerns to our attentionWe apologize for any inconvenience this may have caused the customer. We have cancelled the aforementioned plan for the customerPlease note that the cancellation of this plan ceases any coverage of services done
in Best Buy stores or through 1-800-GeekSquadFor additional questions or concerns, please visit www.geeksquad.com or have the customer contact us directly At this time, Best Buy considers this matter fully addressed Sincerely,Kelsey FExecutive Resolution Specialist Best Buy Co., Inc

August 2, To Whom It May Concern: Best Buy feels that we have fully addressed the concerns that were forwarded to your office by *** *** as another service appointment was kept on July 29th, and delivery was confirmed completedNevertheless, please forward any additional concerns to our
office and we will respond accordinglySincerely, Terrance *** Senior Executive Resolution Specialist Best Buy Corporate Campus

Dear Revdex.com: Best Buy is not liable for selling and advertising a product's features/specs, as they come straight from the manufacturer, not usThe term 4G can mean two things and this phone meets at least one of the industry definitionsThe customer surfaced no new details and Best Buy will not be refunding or replacing this deviceAgain, these findings absolve Best Buy of any wrongdoing and effectively close this complaint. Thank you

I am rejecting this response because: I haven't been reach out toI've included my contact information in the original request and haven't received a phone call or email My contact information is ###-###-#### or ***@google.com

Revdex.com, Please know that a return label would not fulfill the customer's request as it would be denied due to the serial numbers not matchingThe workaround we have offered, which is an exception, is for the customer to go to the storeThis is our final offerIf the customer would like to accept, he is welcome to connect with the store to move forward with this processThank you Regards, Sarah L

Initial Business Response /* (1000, 5, 2016/02/09) */
Dear Revdex.com,
Please have *** provide the documentation she has stating we will honor the price match and we will gladly look into this matter further
Thank you,
Dan ***
Best Buy Executive Resolution Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.Everything looks good

Dear Revdex.com,Best Buy has provided an exchange for the TV as of 8/and has been scheduled for delivery and installWe would like to apologize for any inconvenience or frustrations caused.Kind regards,Ash

I am rejecting this response because:
that was debited by my bank account still has not been refunded, even though Best Buy cancelled the orderThey still have debited the fundsPlease correctly refund 1423.39. as you can see in the photo, it is still being charged

Dear Revdex.com, Thank you for contacting us regarding this matter. We apologize for the issues the customer has experienced with the computer. The store where the purchase was made has been contacted regarding the situation. The general manager communicated to the executive offices that
the customer visited the store this week, and the issue was resolved with the resolution that was requested. If the customer does not feel resolution was achieved, we can certainly contact the store again with any additional information. Otherwise, Best Buy will consider the matter closedThank you, David M

Dear Revdex.com Best Buy has addressed the complaint that our customer sent to your office on 9/12/17.We have investigated and documented the customer concernsThe customer has also been issued a gesture for their experience.Nevertheless, please forward any additional concerns to our office and we
will respond accordingly Sincerely John S

Dear Revdex.com,Thank you for bring Ms***'s concerns to our attentionWe apologize for any inconvenience and frustration caused to the customer.If a customer is lives in an area that is not accessible by Geek Squad, sometimes we may refer a repair to an authorized 3rd party repair company to be billed
under the planHowever, I see that the customer has had Geek Squad look at the television as of April 1 and it is currently in repairAt this point, the television does not qualify for a return as it outside of the return/exchange period, and if we cancel the plan, the customer will no longer have added Geek Squad coverageWe advise the customer continue to work with Geek Squad through repair of the television so that she will have a working product soon.Sincerely,Kelsey F.Executive Resolutions SpecialistBest Buy Enterprise Customer Care

Dear *** - We have reviewed your concerns and have issued a $refund from your original purchase receipt. We have done this in the interest of good customer relations, as the store where you purchased the computer, as well as the customer service associate you spoke with were correct
that the student discount does not apply to refurbished Mac computers. Unfortunately, we are unable to make any offer to you regarding the Reward Zone points that are currently unavailable due to an upgrade to our Loyalty Program systems. This upgrade is impacting all of Best Buy's customers and we do not have a work around. Our expectation is that the upgrade to the system will be completed sometime by June 15th. We will be closing our review of the concerns you have raised.Regards, ***

July 20,
To Whom It May Concern:
Best Buy feels that we have fully addressed Ms***’s
concerns that were forwarded to your office as the computer has been correctly submitted
for service under the manufacturer’s warranty and is in the process of
being
repaired Nevertheless, please forward
any additional concerns to our office and we will respond accordingly.
Sincerely,
Terrance ***
Senior Executive
Resolution Specialist
Best Buy Corporate
Campus

Dear Revdex.com, Best Buy feels that we have fully addressed the customer's concerns that were forwarded to your office in our previous response and we maintain our positionThe customer may bring the item to the store for return or contact customer service to initiate a mail return Thank you

Dear Ms*** - We have reviewed your concerns regarding the auto-renewal of your Geek Squad Protection Plans. Unfortunately, your plans have been cancelled and refunded and we are unable to reinstate them. All of our Geek Squad plans are underwritten by an insurance company.
They will not allow for plans to be reinstated once they have been cancelled. Additionally, our notes indicate that you called in regarding the cancelled Geek Squad Tech Support plan and requested that the Kaspersky virus protection be cancelled, as well. Based on our records, you have received refunds for the plans that you requested be cancelled. We are unable to reinstate the cancelled plans.Regards, Amy C

Revdex.com: I spoke with Best Buy Corporate and after discussing the issue we came to a common resolution
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

09/06/2017 To whom it may concern, Best Buy has attempted contact through listed phone and email for the customer at a number of times, unfortunately we have not been able to establish contact with the customer regarding this complaint and we will require verification before an order in
this status can be manipulated Nevertheless, if the customer would like to peruse the matter further, or should further issues arise, please feel free to reach out directly

Dear Revdex.com, Per the Term and Conditions agreed to at time of purchase, the Geek Squad Protection is effective at time of purchase or time of delivery.This is called out under article AGeek Squad Black Tie Protection (GSBTP) - Plan Coverage. We have added that verbiage below for your reference."Your coverage under this Plan is effective beginning on the date you purchase your product or on the date your original product was delivered to you as stated on your purchase receipt""This Plan is inclusive of your product’s manufacturer's warranty; it does not replace your product’s manufacturer's warranty, but it does provide certain additional benefits as listed within this Plan during the term of the manufacturer's warranty" Best Buy has provided our final stance on this matter, and that stance remains the same.Thanks,Best Buy

Dear Revdex.com,Thank you for sending this for reviewI have reached out to the customer on 2/to let him know we do not have a copy however I will send him a $** gift card as a customer gestureI was unable to speak to the customer so I left this information in a voicemailThe case number is *** and the confirmation number for the gift card is ***.Thank you,Karla ***