Best Buy Stores, LP - US Headquarters

Dear Revdex.com,We have contacted the customer and have made an adjustment to their My Best Buy Rewards account adding the $Certificate. Best Buy considers this matter resolved.Thank you,Larry S

Dear Revdex.com,Thank you for bring Ms***'s concerns to our attentionWe apologize for any inconvenience and frustration caused to the customer.If a customer is lives in an area that is not accessible by Geek Squad, sometimes we may refer a repair to an authorized 3rd party repair company to be billed
under the planHowever, I see that the customer has had Geek Squad look at the television as of April 1 and it is currently in repairAt this point, the television does not qualify for a return as it outside of the return/exchange period, and if we cancel the plan, the customer will no longer have added Geek Squad coverageWe advise the customer continue to work with Geek Squad through repair of the television so that she will have a working product soon.Sincerely,Kelsey F.Executive Resolutions SpecialistBest Buy Enterprise Customer Care

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.Everything looks good

Dear Revdex.com Best Buy has addressed the complaint that our customer sent to your office on 9/12/17.We have investigated and documented the customer concernsThe customer has also been issued a gesture for their experience.Nevertheless, please forward any additional concerns to our office and we
will respond accordingly Sincerely John S

I am rejecting this response because: Ms Kelsey has asked to handle this personallyI offered a solutionFind out today she sent me contact info to another person to handleThat person is starting from ground zeroJust another example how Best Buy is mistreating their consumers and their improper handling of this entire situationThey have become the United of the retail industry

Dear Revdex.com,Best Buy reaffirms the position previously stated and considers this matter closed. The customer purchased a *** refrigerator on September 2, 2015. The refrigerator was on clearance and had additional open item discounts which brought down the purchase price significantly from the non-discounted price. On September 16, a Geek Squad Protection (GSP) was purchased for the refrigerator. The terms and conditions, which the customer consented to at the time of purchase, can be found here: https://www-ssl.bestbuy.com/usw/termsconditions/anonymous. Per the terms and conditions, "Any time your covered product is to be repaired or replaced in accordance with these Terms and Conditions, at our sole discretion, we have the option of: Reimbursing you for replacement with a voucher or gift card equal to the covered product's current market value, as determined by us, not to exceed the original purchase price of your covered product." Before contacting us through the Revdex.com, the customer contacted Best Buy directly. We discussed the situation with the customer in depth and proposed an additional customer satisfaction gesture to resolve the concern. The resolution was proposed via email and clearly stated, "The total check will be in the amount of $(an agreed upon amount) and serve as the final gesture from the executive offices regarding this matter. Please confirm acceptance by replying to this email and confirming your mailing address." The customer responded that the offer was accepted and provided her mailing address. We expedited delivery of the gesture at the request of the customer. Thank you,David M

Dear Revdex.com, Thank you for bringing this matter to our attentionWE have contacted Mr*** and addressed this outside of the Revdex.comThank you,

Dear Revdex.com, Thank you for forwarding Ms***'s concerns to our attentionWe apologize for any inconvenience this may have caused the customer. We have cancelled the aforementioned plan for the customerPlease note that the cancellation of this plan ceases any coverage of services done
in Best Buy stores or through 1-800-GeekSquadFor additional questions or concerns, please visit www.geeksquad.com or have the customer contact us directly At this time, Best Buy considers this matter fully addressed Sincerely,Kelsey FExecutive Resolution Specialist Best Buy Co., Inc

I am rejecting this response because:Best Buy had an unauthorized person with no contract with Best Buy deliver and install our new gas range and microwaveWe were handed this man's business card and told by the Best Buy Appliance Manager to call him and it would cost $(See Attached Receipt)That means this person was not insuredIt appears to us the Best Buy Appliance Manger, Clint was and has been doing something very underhanded by steering customers to an unauthorized person, and Clint must be making money under the table from this delivery installation personThis has all the appearances of pure deception and possible consumer fraud, considering that this may VOID consumers warrantiesMaybe the best place this needs to go is with an Attorney to find out from Best Buy how many consumers this Appliance Manager and Best Buy may have done this toTo think offering a consumer who found what happened is then offered inferior product to replace what they purchased is wrong and we would be wrong in accepting such an offer and would lose the evidenceBecause Electrolux will void our warranty because of what Best Buy has allowed to happen, the only fair thing is give us a year warranty, which costs about $and the price difference on the offer for the appliance trade would be about $ to $Also please know the Frigidaire Microwave we purchased at the same time to match our new gas range was not offered to be replaced and this purchase does not show up under my Best Buy Purchase HistoryWe either settle this fairly as we requested or Best Buy can offer to exchange our gas range and microwave with products that are like what we now have, i.eprofessional grade look, slide in, convection, same or about cubic feet, microwave is convection as we we now have, etcNone of this was part of the offer and the reason that offer was rejected

I am rejecting this response because:BestBuy refuse to be human beings and just continue mechanically reiterating the position statement from which they are unwilling to move and they continue to refuse to accept the simple fact that their product is defective, the defect occurred well within the product warranty and yet they have a set policy of only allowing a proper warranty claim within days of delivery, after which period , they no longer truly honor that warranty , but switch to the plan's coverage, insteadThus, even though the manufacturer's warranty clearly states one year, they make the manufacturer's warranty effectively only daysThe redress I seek is simply for the warranty to be honored properly by repair or replacement and for the replacement unit to be covered by a three-year plan (since the reliability of the product remains in question) at no additional charge to me because I have acted in good faith and done nothing to warrant additional payment but their product has failed and does warrant proper customer satisfaction

Dear Revdex.com, Thank you for contacting us regarding this matter. We apologize for the issues the customer has experienced with the computer. The store where the purchase was made has been contacted regarding the situation. The general manager communicated to the executive offices that
the customer visited the store this week, and the issue was resolved with the resolution that was requested. If the customer does not feel resolution was achieved, we can certainly contact the store again with any additional information. Otherwise, Best Buy will consider the matter closedThank you, David M

Dear ***, Thank you for contacting Best Buy through the office of the Revdex.comI am Larry S with the Executive Resolution Team at Best Buy Corporate Headquarters. I am sorry to hear that you are having trouble getting a firm delivery date for your range hood. I
apologize for the inconvenience and frustration this may have caused you It is my understanding that our Social Media Team as well as the local Pacific Sales Manager have been in direct contact with you and are currently working with you to resolve this issue for as quickly as possible Thank you for your patience and again, I apologize for your experience, as we do value your business. Best Buy considers this matter resolved Sincerely, Larry S *** ** *** ***

Dear Revdex.com, Thank you for bringing this to our attentionOur Minot, ND store management processed a refund on the customer’s Geek Squad Services as requested. Thank you, Dean *** Executive Resolution Specialist ###-###-####

Dear Revdex.comWe are very sorry for the delay in delivery. Our records show that the Refrigerator was delivered 10/28/2016.Best Buy considers this matter resolved.Thank you

Dear *** ***, Thank you for contacting Best Buy through the office of the Revdex.comI am Larry S with the Executive Resolution Team at Best Buy Corporate Headquarters. I am very sorry to hear about the problems you have experienced with the Price Match and I
apologize for the inconvenience and frustration the matter has caused you According to our records you did receive a price match of $including tax for the item that you purchased onlineYou then made a second request for an additional Price Match which is not allow per our published terms and conditionsThe additional price match request is deniedFurther the item that you purchased was not a like item and at the time was a Best Buy Exclusive configuration Thank you for your patience and again, I apologize for your experience, as we do value your business. Best Buy considers this matter resolved Sincerely, Larry S

Dear Revdex.com,Best Buy has provided an exchange for the TV as of 8/and has been scheduled for delivery and installWe would like to apologize for any inconvenience or frustrations caused.Kind regards,Ash

Hello; I am Brian with the Executive Resolution Team at Best Buy corporate headquartersI am sorry to hear that the software that MsHaase purchased did not work for herIt is true that opened computer software can only be exchanged for an identical item; it cannot be returned for a refund
This is detailed in the Returns section at BestBuy.com, and in our storesMsHaase's satisfaction is important to usTherefore as a customer service gesture, a full credit card refund of the $was processed in AprilMsHaase, I apologize for your experience, as we value your businessPlease let me know if you have further questions or concernsThank you for making Best Buy aware of this concernSincerely, Brian * *** Executive Resolution Specialist Best Buy *** *** ***

Dear Revdex.com, Best Buy feels that we have fully addressed the customer's concerns in the response that was forwarded to your office, and we maintain that positionNevertheless please don't hesitate to make us aware of any new information that may affect this situationUnfortunately, our assessment of the TV indicated that the product was damaged after it was removed from it's box, and as such we are unable to provide a refund or an exchange.Thank you for making best buy aware of this issue.Best,Cassie E

Dear Revdex.com,Thank you for your partnership in bringing this conern to our attentionCorrespondence regarding this matter has been brought to our executive resolution team for proper review. We are very sorry to hear about our customers described difficulties with their computerUnfortunately, as
we our beyond our day return/exchange policy, Best Buy is unable to offer a replacement device at this timeWe have reviewed our customers account and have been able to confirm that the device in question still retains an active geek squad protection planUnder the terms of this plan, once hardware repairs have been attempted, Best Buy is provided a return authorization at which time we are able to assist with replacing the deviceWe would strongly encourage our customer to utilize this geek squad protection to determine if there is a hardware failure and if so, have the necessary services performedWe sincerely apologize for any inconvenience this may cause, and we appreciate the opportunity to address this matter.Best regards,Shane M.Executive Resolution SpecialistBest Buy CoINC

Revdex.com, Thank you for bringing this issue to our attentionPlease know that I reached out to our Credit Risk Department who advised me that the Verification Team emailed the customer on 8/the following information: "Thank you for your order We apologize for any inconvenience the
cancellation may have caused and assure you that any issues surrounding your ability to place orders have been resolved." We do apologize for the inconvenience, and are happy to have been able to resolve the customers ability place orders though BestBuy.comThank you again for allowing us to address these concern. Regards, Sarah L