Best Buy Stores, LP - US Headquarters

Dear Revdex.com, Thank you for bringing the *** ***’s Kaspersky antivirus order concerns to our attention. Due to the cancellation concern, a $make good check has been requested for customer satisfaction. Customer should receive her check within three weeks at his ** ***
*** addressSincerely, Dean *** Executive Resolution Specialist ###-###-#### *** ** *** ***

Dear Revdex.com,The customer received a refund for the speakers on 4/2/from store *** in Tarentum, PAThis matter should be resolved.Thank you,Dan ***Best Buy Executive Res

I am rejecting this response because:
To date, I have not received the refund

Initial Business Response /* (1000, 5, 2016/02/12) */
Dear Revdex.com,
Thank you for bringing Mr*** ***'s concerns to our attentionWe apologize for any frustration or inconvenience this may have caused the customer
Sedgwick, Best Buy's damage claims administrator, will open a property
damage claim for the incidentThe customer can expect to hear from a claims adjuster regarding the next steps, and that adjuster will be the customer's point of contact for this issue
Regards,
Kathryn S
Initial Consumer Rebuttal /* (3000, 7, 2016/02/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I've already been told this and get no feed backFrom what I was told the process takes 3-MONTHS am d that is unacceptableConsidering everything was in working order before technician tampered with my breaker box in which he should of not even touchedWHT couldn't he just unplug from wall? And dryer seems to be a lot louder ever since repair and I'm not satisfied with my over all experienceBest buy sending out A&E factory service was something I did not expectI purchased from best buy in hopes best buy would stand behind their product and serviceI was sure wrongNow I'm stuck with zero power in my garage and one plugAnd now a noisey dryerI need to hear something better then thatThe process wait time is ridiculous and I'll never shop and best buy ever again with this experience
Final Business Response /* (4000, 9, 2016/02/16) */
Dear Revdex.com,
The issue at hand is an insurance matter, and the customer will have to work with A&E and the claims adjuster from Sedgwick on the damage
Regards,
Kathryn S

Dear Revdex.com,Thank you for bringing this matter to our attention. We apologize for the issues the customer has encountered with the attempted repairs to this refrigerator. We will be reaching out to the customer directly to provide the necessary information to obtain the desired resolution
of replacing the device.Thank you,David M

Initial Business Response /* (1000, 5, 2016/03/07) */
Hello; I am Brian with the Executive Resolution Team at Best Buy corporate headquarters
I apologize for the misinformation that Ms*** received regarding Best Buy's return and exchange policyOur policy excludes returns of damaged
merchandise
Ms***'s satisfaction is important to usAs a one-time exception, I have processed a full credit card refund of the grill back to the credit cardThis $refund will post within 24-hours at most
Thank you for making Best Buy aware of this concern
Sincerely,
Brian P ***
Executive Resolution Specialist
Best Buy
Brian.***@BestBuy.com
(612)***
Initial Consumer Rebuttal /* (2000, 7, 2016/03/07) */

I am rejecting this response because:
Why do you offer a rewards program if it does not function correctly? Please share how you feel this is valid customer service?

Dear Revdex.com,Best Buy has mailed out a gift card per Fund ID: ***We have verified that the gift card sent was then used on BestBuy.com order BBY01-*** which is tied to our customer's name, address and AMEX credit card.Best Buy is considering this matter resolved and will not be offering any other considerations. Kind regards, Ash E

Dear Revdex.com, Thank you for your partnership in bringing this matter to our attention. Correspondence regarding this case has been brought to our Executive Resolution Team for proper reviewWe are very sorry to hear about the described difficulties experienced in an effort to obtain a
purchase online over our Black Friday Sale. At this time we have reached out to the customer directly and offered a resolutionBest Regards, Amanda

Dear Revdex.com,Thank you for sending this for reviewAfter reviewing the previous interactions I see that under case # *** the customer noted he will put in the request to get the CC refund request, I will be calling the customer to let her know we will process a refund back onto the CC for $
The customers case number is ***.Thank you,Karla

June 28, To Whom It May Concern: Because Mr*** has disputed the charge for the purchase in question Best Buy will be responding to this matter through the credit dispute process which has already be initiatedNevertheless, please forward any additional concerns to
our office and we will respond accordingly. Sincerely, Terrance *** Senior Executive Resolution Specialist Best Buy Corporate Campus

Initial Business Response /* (1000, 5, 2016/02/17) */
Revdex.com,
Thank you for bringing this to our attentionPlease know that the unit although sold through Best Buy, as well as other retailors, is warranted through the manufactureAgain, the various realtors that sell the product do not hold the
warranty on the item
We do offer our Geek Squad Protection; however, the customer opted not to add our plan
That being said, the store management has contacted the customer via email and has offered to replace the computer as a onetime exception
Thank you again for allowing us to address these concerns
Regards,
Sarah L
Initial Consumer Rebuttal /* (2000, 7, 2016/02/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
As long as I get to choose the replacement computer, (ie not a Dell), I accept the option of replacing the computer
Final Consumer Response /* (2000, 13, 2016/02/22) */
I just sent an e-mail saying that I never received an e-mail, but it went to my junk mailEverything has been resolvedThank you

Revdex.com, Thank you for bringing this issue to our attentionPlease know that I reached out to our Credit Risk Department who advised me that the Verification Team emailed the customer on 8/the following information: "Thank you for your order We apologize for any inconvenience the
cancellation may have caused and assure you that any issues surrounding your ability to place orders have been resolved." We do apologize for the inconvenience, and are happy to have been able to resolve the customers ability place orders though BestBuy.comThank you again for allowing us to address these concern. Regards, Sarah L

I am rejecting this response because:
They have still not contacted meThey showed up at my door in the morning while I was at work and told me that was the time I had chosenThat was incorrect. I have yet to hear from anyone regarding my contract. Finaaly, they have sent someone to connect the stoveI should not have had to go through this for a routine stove connection. I would like a refund of the installation fee. I entered into a contract when I purchased the stove to be installedI paid the installation fee and agreed upon a date for the installationThey did not honor the contracted terms

Dear Revdex.com, Thank you for bringing this to our attentionWe have looked into the customer's complaint about the website not stating that the $gift card was for an in store only promotionWe have attached two different screen shots of the website where it is clearly statedSince the offer was
only valid as an in store offer the customer would not be eligible for the $gift card because the purchase was done on-lineBest Buy feels we have fully addressed this concernThank youBest regards, Gail DBest Buy

I am rejecting this response because:
Items are identical Price Match promise is a scam, and I will return my entire purchase if this is not rectified No wonder best buy revenues have declined every year since

Emailed the following response to the customer: Dear *** ***, Thank you for contacting the Revdex.com about your recent concerns. I'm Dean with the Best Buy Executive Resolution Team, and your concern was forwarded to me for review I am sorry to hear of
your Geek Squad Service Plan (GSP) concerns and forwarded your feedback to our Services Team for review. Due to your concerns, I have requested a $make good check be mailed to you for customer satisfaction. You should receive the check within three weeks at your *** *** *** *** *** *** address Thank you again for making Best Buy aware of your concerns. We do appreciate your patronage, and I hope you will let me know if you have any future questions or concerns Sincerely, Dean ***Executive Resolution Specialist###-###-####dean.***@bestbuy

I am rejecting this response because:I was not given a receipt at the time of the purchase

Initial Business Response /* (1000, 6, 2015/07/21) */
Email sent to Mr***:
Dear *** ***:
Thank you for contacting the Revdex.com regarding your girlfriend's computer purchase concernsI'm Dean with the Best Buy Executive Resolution Team, and your email was forwarded to me
for review
***, I was very sorry to hear of the difficulties your girlfriend has encountered with *** computer purchase and I appreciate you bringing her concerns to our attentionI have reached out to our Matt, our Frederick, MD Operations Manager, and he has informed me the computer has been returnedAlthough, I'm glad the return was completed, I realize that required additional time and expense to complete and would like to offer a $*** gift card to help offset any cost and as an invitation to visit Best Buy againPlease reply to this email with your girlfriend's name/mailing address, and I will be happy to request the gift card
Thank you again for making Best Buy aware of your concernsWe do appreciate your patronage, and I hope you will let me know if you have any future questions or concerns
Sincerely,
Dean ***
Executive Resolution Specialist
(612) ***
***@bestbuy

Dear Revdex.com,Thank you for your partnership in bringing this conern to our attentionCorrespondence regarding this matter has been brought to our executive resolution team for proper review. We are very sorry to hear about our customers described difficulties with their computerUnfortunately, as
we our beyond our day return/exchange policy, Best Buy is unable to offer a replacement device at this timeWe have reviewed our customers account and have been able to confirm that the device in question still retains an active geek squad protection planUnder the terms of this plan, once hardware repairs have been attempted, Best Buy is provided a return authorization at which time we are able to assist with replacing the deviceWe would strongly encourage our customer to utilize this geek squad protection to determine if there is a hardware failure and if so, have the necessary services performedWe sincerely apologize for any inconvenience this may cause, and we appreciate the opportunity to address this matter.Best regards,Shane M.Executive Resolution SpecialistBest Buy CoINC