Best Buy Stores, LP - US Headquarters

Revdex.com, Thank you for bringing this to our attentionFrom what I am seeing, the customer had an active warranty on his *** Galaxy SWe do not show this as canceledIf this is regarding a different warranty, please have the customer respond with more information on where I might locate
that warranty underPlease also know that we are not able to use old billing information when activating new phones; this is not even possible with our systems and how we process the transactionAdditionally, if we are going to cancel a plan, we send several email notifications to the customer as a courtesy to try and reach them when we cannot process paymentAgain, this is a courtesy as it is the customer's responsibility to notify us if the credit card on their account is no longer active I do hope this information was helpfulThank you Regards, Sarah L

Dear Revdex.com, Thank you for bringing this to our attentionWe are truly sorry if Ms*** has encountered issues with her computer. This was thoroughly investigated by our Remote Services team and it was determined there was no evidence that either session performed would indicate
data loss as a result of the worked performedIn addition, we will be unable to provide a refund for the GS 24/Support as services were performedWe do not reimburse for third party repairs under the Terms of the plan. Sincerely, Dan S. Best Buy

Hello; My name is Cassie and I work with the Executive Resolution Team at Best Buy corporate headquarters.Best Buy provides a day return and exchange periodThis policy is provided to you at the time of purchase on your receipt, as well as being posted at each register and onlineThere is
responsibility on the part of the consumer to evaluate their product and return it to Best Buy within this time periodUnfortunately, in an effort to remain fair and equal to all of our customers, best buy is unable to make exceptions to this policyWe sincerely apologize for any disappointment that this causes you. I apologize for your disappointment, as we value your business.Thank you for making Best Buy aware of this concern.Sincerely,Cassie EExecutive Resolution Sr

Dear Revdex.com, We apologize for any inconvenience this has caused. I forwarded the information to our dedicated team that works specifically with escalated appliance delivery and installation issuesThey will be contacting *** to address this situation. I will follow up as soon as
I hear back from them regarding this matter. Sincerely, Dan SBest Buy

Hello; My name is Cassie and I work with the Executive Resolution Team at Best Buy corporate headquarters.Best Buy offers a day return and exchange periodOutside of this time period, we are unable to offer exchanges or refunds on productsThis policy is provided on your receipt or order
invoice, as well as being posted in store at each register and available online. We encourage you to continue working with your manufacturer to service your computer.I apologize for your disappointment, as we value your business.Thank you for making Best Buy aware of this concern.Sincerely, Cassie EExec Res Sr

Revdex.com, Thank you for bringing this to our attentionPlease know that while we cannot verify how or why the incorrect product was returned to us, our store is making a onetime exception in good faith to return and refund the itemThey have contacted the customer to make the appropriate
arrangements Thank you Regards, Sarah L

Dear Revdex.com,To better serve the Customer, we have reached out directly to the Customer so as to quickly and concisely reach an applicable resolutionI have emailed the Customer and awaiting his responseWarmest Regards, Best Buy

Initial Business Response /* (1000, 5, 2016/02/22) */
Dear Revdex.com,
Thank you for bringing Mr***'s concerns to our attentionWe apologize for any frustration or inconvenience this may have caused the customer
After reviewing the issue with the customer's local store, management
at the store advised the product the customer wanted to purchase had been placed in the wrong locationThe product the customer selected was the only one in the wrong place, and was most likely an incident where one customer picks up an item and puts it down in another after deciding not to purchase itBecause the product was in the wrong place, and not advertised incorrectly, Best Buy declines to sell the hard drive at $and considers the matter closed
Regards,
Kathryn S
Initial Consumer Rebuttal /* (3000, 7, 2016/02/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It wasn't just in the wrong placeThere were two hanging upNot sitting freely on the shelfIf it had been sitting on the shelf and only one then I could understand that but I highly doubt a customer would have and hang them both up in the same area
Final Business Response /* (4000, 9, 2016/02/23) */
Dear Revdex.com:
Best Buy feels that we have fully addressed Mr***'s concerns that were forwarded to your office in our previous response and we maintain our positionThe product had been placed in the wrong locationAs noted, Best Buy will not be making any accommodations on the issue
Regards,
Kathryn S

Initial Business Response /* (1000, 7, 2016/01/27) */
Dear Revdex.com,
Best Buy recognizes the $charge for the sale of a Kate Spade New York - Larabee Dot Hybrid Hard Shell Case for Samsung Galaxy S Cell Phones
If the customer still wishes to dispute the charge, she can do so by contacting
Citi Bank (Best Buy Card Services) to do so
Kind regards,
Ash E

Dear Revdex.com, Thank you for your partnership in bringing this matter to our attention. Correspondence regarding this case has been brought to our Executive Resolution Team for proper reviewWe are very sorry to hear about the described difficulties experienced in an effort to obtain a
purchase online over our Black Friday Sale. At this time we have reached out to the customer directly and offered a resolutionBest Regards, Amanda

I am rejecting this response because:
I emailed the response person that sent me an email twice and also left him a voicemail however I still haven’t received any responseNo one has emailed or called me back after the email asking for my phone number

Dear Revdex.com, Thank you for bringing this matter to our attentionFirst or all, we are very sorry to hear of the setbacks endured by our customer when dealing this situation Upon reviewing, we noticed that Mr***'s order is indeed cancelled but due to system issues he had not received
a refundPlease know that we have identified and fixed the issue and have processed the refund back to the gift card used in the orderOur system indicates that the balance in the gift card is now $ Best Buy considers this matter resolved nevertheless, please forward any other matter to our office and we will address accordingly Thank you

Initial Business Response /* (1000, 5, 2015/07/24) */
Dear ***,
Thank you for contacting Best Buy through the office of the Revdex.com about your store issueI am Andrew *** with the Executive Resolution Team at Best Buy Corporate Headquarters
I am sorry to hear about this
issue and I understand the frustration that this situation must cause for youWe value feedback such as this, as it helps us make decisions for the future of our company
I have reached out to the store and they explained that they are going to do the exchangeThe General Manager John reached out to me directly and said he is going to call youI have also left you a voicemailIf you have any questions in regards to this please email or call me directlyThank you
Again, I apologize for your experience, as we value your business
Thank you again for making Best Buy aware of this situationIf I may be of further service, you are welcome to email me at Andrew.***@bestbuy.com or to call me directly at (612) ***
Sincerely,
Andrew ***
Initial Consumer Rebuttal /* (2000, 7, 2015/07/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I appreciate that they allowed me to return this unit and purchase the updated one

Emailed the following response to the customer: Dear *** ***, Thank you for contacting the Revdex.com about your recent concerns. I'm Dean with the Best Buy Executive Resolution Team, and your concern was forwarded to me for review I am sorry to hear of
your Geek Squad Service Plan (GSP) concerns and forwarded your feedback to our Services Team for review. Due to your concerns, I have requested a $make good check be mailed to you for customer satisfaction. You should receive the check within three weeks at your *** *** *** *** *** *** address Thank you again for making Best Buy aware of your concerns. We do appreciate your patronage, and I hope you will let me know if you have any future questions or concerns Sincerely, Dean ***Executive Resolution Specialist###-###-####dean.***@bestbuy

Dear Revdex.com,Thank you for forwarding Ms***'s concerns to usWe apologize for any inconvenience or frustration caused to the customerOur records indicate a check was issued on 5/and was received to the mail on 5/The customer should be receiving the check this week if she has not received
it already.Best Buy feels this matter is fully addressed at this timeSincerely,Kelsey F.Executive Resolution SpecialistBest Buy

Initial Business Response /* (1000, 7, 2015/08/19) */
August 19,
To Whom It May Concern:
Best Buy feels that we have fully addressed ***'s concerns that were forwarded to your office as the unit in question the parts have been shipped and the service provider is waiting to be
contacted by the customer to schedule an install (*** BrosEnterprises ***)under claim #***Nevertheless, please forward any additional concerns to our office and we will respond accordingly
Sincerely,
Terrance ***
Senior Executive Resolution Specialist
Best Buy Corporate Campus

Dear Revdex.com, Thank you for bringing this matter to our attentionFirst of all, we are very sorry to hear of the setbacks endured by the customer when purchasing a new phone with us Please know that we will be reviewing this matter and will get back to you shortly with our findings and
further information. Thank you

Mr*** - The corporate office is only able to escalate your concerns to Joanne and her management team. We are not able to address this concern through the Revdex.com site as we do not have access or visibility to the delivery teams that are local to you. We will not be continuing to respond through this site. You will need to work with Joanne and her teams for resolution.Regards, Amy C

Dear Revdex.com,Thank you for bringing this matter to our attention. We apologize for the issues the customer has encountered with the attempted repairs to this refrigerator. We will be reaching out to the customer directly to provide the necessary information to obtain the desired resolution
of replacing the device.Thank you,David M

June 28, To Whom It May Concern: Because Mr*** has disputed the charge for the purchase in question Best Buy will be responding to this matter through the credit dispute process which has already be initiatedNevertheless, please forward any additional concerns to
our office and we will respond accordingly. Sincerely, Terrance *** Senior Executive Resolution Specialist Best Buy Corporate Campus