Best Construction

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Thank you for the opportunity to respond to this complaint. I have investigated [redacted] account and found that he has signed up for multiple [redacted] memberships.  Since 2013 there has been 6 accounts opened up by [redacted].  Some of them needed a slightly different email...

address to be able to be registered with [redacted]. Opening of multiple accounts is a violation of our terms and conditions.  When [redacted] had signed up, he needed to check the box that states he understands and agrees to our terms and conditions. I have also copied our terms and conditions for review. Below please see an excerpt from our Terms of Use under section, “Free Trials and Other Promotions” Free Trials and Other Promotions. Any free trial or other promotion that provides membership access to the Service must be used within the specified time of the trial. You must cancel your membership before the end of the trial period in order to avoid being charged a membership fee. There is a limit of one membership and one introductory/premium offer per household. As a courtesy I have processed those 2 missing rebates.  The total amount will be $11.30.  The check will be sent out within 2-5 business days. [redacted] can reach out to me directly if he has any further questions. Thanks!!

I write in regards to the above referenced complaint submitted to your office by Mr. [redacted]. We regret any confusion or inconvenience he experienced when doing business with our company and trust that this letter will address his concerns.    Our records show that on December 22nd,...

2017, after making an online purchase on [redacted].com, Mr. [redacted] was presented with an ad banner promoting our FreeShipping.com program. Mr. [redacted] clicked on the banner and arrived on our order registration page, which provided full details about our money saving membership program and how he can try the program at no cost for 30 days.  The terms on that page, titled “Offer Details,” explained that if he did not cancel his subscription by the end of the trial, his subscription would automatically continue and the monthly subscription fee would be charged to the credit card account that he provided.  Our records show that he completed the registration process by providing his full contact and account information and checking a box that states “I agree to the Offer Details and the Terms of Use & Service” just below the offer terms. Shortly thereafter we sent Mr. [redacted] a welcome e-mail to the e-mail address he provided upon enrollment that included full information on how he can access and enjoy his program benefits and reiterating the program billing terms.  Mr. [redacted] has disputed 2 of the 3 membership fees he was charged for.  We have accepted those disputes with his bank and he should have received that refund already.  As a courtesy, I have refunded back the final charge to his account for $12.97.  That should post back to his account within 2-5 business days. Again, we regret any inconvenience this may have caused Mr. [redacted].

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
But Ms. [redacted] was incorrect about the refund being processed. I was told several times by her company that I had already received my refund, when in fact if I never would have received it without contacting the Revdex.com. Thank you.
Sincerely,
[redacted]

I write in regards to the above referenced complaint submitted to your office by Mr. [redacted]. We regret any confusion or inconvenience he experienced when doing business with our company and trust that this letter will address his concerns.    Our records show that on November...

24th, 2016, after making a purchase on [redacted]’s site, Mr. [redacted] was presented with an ad banner promoting our [redacted] program. Mr. [redacted] clicked on the banner and arrived on our order registration page, which provided full details about our money saving membership program and how he can try the program at no cost for 7 days.  The terms on that page, titled “Offer Details,” explained that if he did not cancel his subscription by the end of the trial, his subscription would automatically continue and the monthly subscription fee would be charged to the credit card account that he provided.    Our records show that he completed the registration process by providing his full contact and account information and checking a box that states “I agree to the Offer Details and the Terms of Use & Service” just below the offer terms. Shortly thereafter we sent Mr. [redacted] a welcome e-mail to the e-mail address he provided upon enrollment that included full information on how he can access and enjoy his program benefits and reiterating the program billing terms.    We apologize for the confusion Mr. [redacted] had regarding the amount of days in his trial.  The day that he joined counts as the first day of his trial.  As a courtesy, I have issued a full refund back to Mr. [redacted]’s account.  The total refund will be $9.97 and should post back within 2-5 business days.   Again, we regret any inconvenience this may have caused Mr. [redacted].

I write in regards to the above referenced complaint submitted to your office by [redacted]. We regret any confusion or inconvenience he experienced when doing business with our company and trust that this letter will address his concerns.    Our records show that on September 10th,...

2017, after making an online purchase, [redacted] was presented with an ad banner promoting our [redacted] program. [redacted] clicked on the banner and arrived on our order registration page, which provided full details about our money saving membership program and how he can try the program for $1.97 for 7 days.  The terms on that page, titled “Offer Details,” explained that if he did not cancel his subscription by the end of the trial, his subscription would automatically continue and the monthly subscription fee would be charged to the credit card account that he provided.  Our records show that he completed the registration process by providing his full contact and account information and checking a box that states “I agree to the Offer Details and the Terms of Use & Service” just below the offer terms. Shortly thereafter we sent [redacted] a welcome e-mail to the e-mail address he provided upon enrollment that included full information on how he can access and enjoy his program benefits and reiterating the program billing terms.  As a courtesy, I have issued a full refund back to [redacted]’s account.  The total refund will be $14.94 and should post back within 2-5 business days. Again, we regret any inconvenience this may have caused [redacted].

Thank you for the opportunity to respond to this rejection. While we were investigating M[redacted]ccount we noticed that she had the previous membership.  Immediately upon finding this, her account was cancelled and she was notified via email.  I apologize for the confusion, however [redacted] must agree to our terms and conditions prior to joining.  Since [redacted]as unable to take advantage of our program we immediately issued the monthly refunds back to her account.  These should have posted to her account by now.   If she has any other questions I would be more than happy to answer. Thanks!

I write in regards to the above referenced complaint submitted to your office by Mr. [redacted]. We regret any confusion or inconvenience he experienced when doing business with our company and trust that this letter will address his concerns.    Our records show that on June 25th,...

2016, after making an online purchase on [redacted].com, Mr. [redacted] was presented with an ad banner promoting our FreeShipping.com program. Mr. [redacted] clicked on the banner and arrived on our order registration page, which provided full details about our money saving membership program and how he can try the program at no cost for 30 days.  The terms on that page, titled “Offer Details,” explained that if he did not cancel his subscription by the end of the trial, his subscription would automatically continue and the monthly subscription fee would be charged to the credit card account that he provided.    Our records show that he completed the registration process by providing his full contact and account information and checking a box that states “I agree to the Offer Details and the Terms of Use & Service” just below the offer terms. Shortly thereafter we sent Mr. [redacted] a welcome e-mail to the e-mail address he provided upon enrollment that included full information on how he can access and enjoy his program benefits and reiterating the program billing terms.  Ms. [redacted] called us on July 24th, 2016 to cancel his account which we did.  I have also just issued a courtesy refund to his account.  Please allow 2-5 business days for this to post to his account. Thanks!

Hi, I am unsure of the reason we received this rejection.  As stated in the previous response we did refund [redacted]s account in full.  That amount was $25.98 and should have posted back to [redacted] account.  Please let me know if there is anything else we can help with.Thanks!

I write in regards to the above referenced complaint submitted to your office by Ms. [redacted]. We regret any confusion or inconvenience she experienced when doing business with our company and trust that this letter will address her concerns.    Our records show that on March 1st,...

2016, after making an online purchase on [redacted], Ms. [redacted] was presented with an ad banner promoting our FreeShipping.com program. Ms. [redacted] clicked on the banner and arrived on our order registration page, which provided full details about our money saving membership program and how she can try the program at no cost for 7 days.  The terms on that page, titled “Offer Details,” explained that if she did not cancel her subscription by the end of the trial, her subscription would automatically continue and the monthly subscription fee would be charged to the credit card account that she provided.    Our records show that she completed the registration process by providing her full contact and account information and checking a box that states “I agree to the Offer Details and the Terms of Use & Service” just below the offer terms. Shortly thereafter we sent Ms. [redacted] a welcome e-mail to the e-mail address she provided upon enrollment that included full information on how she can access and enjoy her program benefits and reiterating the program billing terms.    Ms. [redacted] contacted us on 12/3/2016 to cancel her account and we did issue a full refund back to her at that time.  Those refunds should have posted to her account by now, please let me know if they haven’t.   Again, we regret any inconvenience this may have caused Ms. [redacted].

Complaint: [redacted]
I am rejecting this response because: Please see attached file. These are for personal use. It is impossible that I can buy baby wear, baby goods, my wear etc, for business use.                                      ...⇄ For my convenience, I use my business address for my billing address.
Sincerely,
[redacted]

I write in regards to the above referenced complaint submitted to your office by [redacted] We regret any confusion or inconvenience she experienced when doing business with our company and trust that this letter will address her concerns.    Our records show that on September...

16th, 2016, after making an online purchase on [redacted], [redacted] was presented with an ad banner promoting our [redacted] program. [redacted] clicked on the banner and arrived on our order registration page, which provided full details about our money saving membership program and how she can try the program at no cost for 7 days.  The terms on that page, titled “Offer Details,” explained that if she did not cancel her subscription by the end of the trial, her subscription would automatically continue and the monthly subscription fee would be charged to the credit card account that she provided.    Our records show that she completed the registration process by providing her full contact and account information and checking a box that states “I agree to the Offer Details and the Terms of Use & Service” just below the offer terms. Shortly thereafter we sent [redacted] a welcome e-mail to the e-mail address she provided upon enrollment that included full information on how she can access and enjoy her program benefits and reiterating the program billing terms.    [redacted] contacted us on 4/5/2017 to cancel her account.  As a courtesy, I will issue a full refund of $25.94 back to her at that time.  Please allow 2-5 business days for this to post to her account.   Again, we regret any inconvenience this may have caused [redacted]

I write in regards to
the above referenced complaint submitted to your office by Ms. [redacted].  We
regret any confusion or inconvenience she experienced when doing business with
our company and trust that this letter will address her concerns. 
 
Our records show that on...

7/20/2015 Mr. [redacted] saw an offer
for a $10 cash back rebate when she was making a purchase with E.L.F.  At
the time that she was registering with [redacted].com she would have needed
to enter her credit card number.  The membership fee was listed right next
to where she would have entered it.  After signing up, we also sent her
the welcome email which included the membership fee.  The terms on that
page explained that if she did not cancel within her 7 day review that she
would be charged the monthly membership fee of $12.97 on the credit card that
she provided. 
 
According to our records Ms. [redacted] did submit a rebate for
that purchase.  That rebate is in process and will be sent out within 2-5
business days to the address on file.
 
Ms. [redacted]’s account has been issued a refund of the
membership fee.  If she would like we are more than happy to provide her bank with the details of the refund transactions.
 
Please let me know if you have any other questions.
 
Thanks!
[redacted]

I write in regards to the above referenced complaint submitted to your office by [redacted] We regret any confusion or inconvenience he experienced when doing business with our company and trust that this letter will address his concerns.    Our records show that on January 24th,...

2017, after making an online purchase o[redacted] was presented with an ad banner promoting our [redacted] program. [redacted] clicked on the banner and arrived on our order registration page, which provided full details about our money saving membership program and how he can try the program at no cost for 14 days.  The terms on that page, titled “Offer Details,” explained that if he did not cancel his subscription by the end of the trial, his subscription would automatically continue and the monthly subscription fee would be charged to the credit card account that he provided.    Our records show that he completed the registration process by providing his full contact and account information and checking a box that states “I agree to the Offer Details and the Terms of Use & Service” just below the offer terms. Shortly thereafter we sent [redacted] a welcome e-mail to the e-mail address he provided upon enrollment that included full information on how he can access and enjoy his program benefits and reiterating the program billing terms.    As a courtesy, I have issued a full refund back to [redacted]’s account.  The total refund will be $25.94 and should post back within 2-5 business days.   Again, we regret any inconvenience this may have caused [redacted]

Hi,
 
Thank you for the opportunity to respond to this complaint. 
I apologize for the confusion regarding Mr. [redacted] account.  We did send
the gift card to Mr. [redacted] address on 1/28/2015.  The 2nd card
was sent out on 5/21/2015.  Neither of these cards have come...

back to
us. 
 
As a courtesy, I will email a $25 [redacted] Gift Card to Mr.
[redacted] email address.  I have received confirmation that he has received the gift card this morning 6/24/2015.  
 
Thanks!
 
[redacted]

Thank you for the opportunity to respond to this complaint.
I apologize for any misunderstanding Dr. [redacted] had regarding the
benefits of his membership.
Our records show that Dr. [redacted] registered for a 30 day trial membership
to [redacted].com on 3/21/15 when he saw our offer on his [redacted]...

[redacted]
Order confirmation.I see that on March 21, 2015 he emailed the required back up
documentation. There is no mention in that email that he wished to cancel his
account.The next email I can locate was received on April 20, 2015 where
Dr. [redacted] requested that his account be cancelled.
We cancelled his account, and because he had been charged the
monthly membership fee of $12.97 that same day, we processed a refund, and
emailed him back letting him know this is what occurred.  That was the only charge made by
[redacted].com. I am not sure what additional charges Dr. [redacted] is referring
to but would be happy to review if he can provide me more detailed information.
I cannot find the email he is referring to that he sent several
weeks earlier and can only assume it did not reach us for reasons unknown. In the email we received on 4/21/15, we also explained that the
$5.00 check he received was only for his 10% cashback benefit and that as a
courtesy we processed the $15 for the shipping claim early.  He should receive that check in 7-10 business
days. Our normal processing time for shipping claims is 3-6 weeks, and when Dr.
[redacted] submitted the claim he was informed of this processing time.
 
Please let me know if I can be of any further assistance.
 
Thank you

Complaint: [redacted]
I am rejecting this response because: I have not received my refund, yet. Plus, there is no mention of the first day counting as a full day, or any other reference to how many hours this company considers being in a day in anything I agreed to when accepting their "bribe", to try their service for free. It's funny they consider doing the right thing "a courtesy", and they only extended this "courtesy" after I complained to [redacted], the FTC, and the Connecticut Revdex.com. :-) I don't call having to contact their customer service line...twice, being refused a refund (both times), and then having to spend the time to file complaints with 3 other companies, before getting my rightful refund, a "courtesy". If this is what [redacted] considers good customer service, it's no wondeer they have to trick people out of their money. I will be happy to update my complaint is resolved once I verify that my refund has in fct been deposited into my checking account. Until then, I don't consider this complaint closed.
Sincerely,
[redacted]

I write in regards to the above referenced complaint submitted to your office by [redacted] We regret any confusion or inconvenience he experienced when doing business with our company and trust that this letter will address his concerns.    Our records show that on August 16th,...

2017, after making an online purchase on [redacted] was presented with an ad banner promoting our [redacted] clicked on the banner and arrived on our order registration page, which provided full details about our money saving membership program and how he can try the program at no cost for 7 days.  The terms on that page, titled “Offer Details,” explained that if he did not cancel his subscription by the end of the trial, his subscription would automatically continue and the monthly subscription fee would be charged to the credit card account that he provided.    Our records show that he completed the registration process by providing his full contact and account information and checking a box that states “I agree to the Offer Details and the Terms of Use & Service” just below the offer terms. Shortly thereafter we sent Mr. Smith a welcome e-mail to the e-mail address he provided upon enrollment that included full information on how he can access and enjoy his program benefits and reiterating the program billing terms.    As a courtesy, I have issued a full refund back to Mr. Smith’s account.  The total refund will be $12.97 and should post back within 2-5 business days.   Again, we regret any inconvenience this may have caused Mr. Smith.