Best Construction

I write in regards to the above referenced complaint submitted to
your office by Mr. [redacted].  We regret any confusion or inconvenience he
experienced when doing business with our company and...

trust that this letter
will address his concerns.
 
First, I have cancelled Mr. [redacted]’s account and also issued a
full refund back to his card.  Those
refunds should post within 2-5 business days. 
 
Does Mr.[redacted] happen to still have the number he was calling
to reach [redacted]? I have tested all of our toll free numbers and did
not have this issue with any of the numbers.  Mr. [redacted] can reach out to me directly to give me that number as I want
to make sure all of our numbers are working properly.
 
If Mr. [redacted] has any additional questions he can certainly
reach out to me directly.

Thank you for the opportunity to respond to this complaint. I have looked into Mr. [redacted] account and found that his account was in violation of our terms and conditions.  Mr. [redacted] account was closed on July 5th, 2016 after we noticed his account was being used for purposes that violate our...

terms and conditions.  [redacted] is intended for personal reasons only.  Due to the high volume of items being ordered we believed this account was being used for re-sale/business purposes. Also, regardless of the business use, all of Mr. [redacted] purchases were for Gift Cards.  As stated in our Terms of Service Gift Cards are not eligible for Cash Back.  I included this excerpt below:   Purchases of gift cards and/or e-gift cards are not eligible for 10% cash back.   At the time we investigated this account, since [redacted] was never able to take advantage of our program we decided to refund the membership fee to him on July 5th, 2016.  That should have posted by now. Please let me know if you have any other questions.

Complaint: [redacted]
I am rejecting this response because:  My case has been closed but my problem remains unresolved.  I was told on June 16, that Clarus Commerce, or more specifically, [redacted].com would send me a check for $67.60 in the next 2 to 5 business days via [redacted].  It has been over three weeks, and I have yet to receive my check.  I'm not sure what the best course of action is for me.   Should I reopen my case or try to contact the [redacted].com and inquire about my check?  I wanted to reply directly to [redacted] reponse except I was not provided with his email address and was never given the option to reply via Revdex.com.  [redacted] is the Customer Service Supervisor that responded to my case and assured me that my desired outcome would be met.  Maybe, it would be best if the Revdex.com contacted the [redacted].com on my behalf?   Please help. Thank you, Eric Park

[redacted]  I write in regards to the above referenced complaint submitted to your office by Mr. [redacted]. We regret any confusion or inconvenience he experienced when doing business with our company and trust that this letter will address his concerns.    Our records show that on...

April 24th, 2016, after making an online purchase o[redacted] was presented with an ad banner promoting our [redacted] program. [redacted] clicked on the banner and arrived on our order registration page, which provided full details about our money saving membership program and how he can try the program at no cost for 30 days.  The terms on that page, titled “Offer Details,” explained that if he did not cancel his subscription by the end of the trial, his subscription would automatically continue and the monthly subscription fee would be charged to the credit card account that he provided.    Our records show that he completed the registration process by providing his full contact and account information and checking a box that states “I agree to the Offer Details and the Terms of Use & Service” just below the offer terms. Shortly thereafter we sent [redacted] a welcome e-mail to the e-mail address he provided upon enrollment that included full information on how he can access and enjoy his program benefits and reiterating the program billing terms.    As a courtesy, I have issued a full refund back to Mr. [redacted] account.  The total refund will be $64.85 and should post back within 2-5 business days.   Again, we regret any inconvenience this may have caused [redacted]

I write in regards to the above referenced complaint submitted to your office by [redacted]. We regret any confusion or inconvenience she experienced when doing business with our company and trust that this letter will address her concerns.    Our records show that on October 14th,...

2017, after making an online purchase on [redacted], [redacted] was presented with an ad banner promoting our ShopSmarter.com program. [redacted] clicked on the banner and arrived on our order registration page, which provided full details about our money saving membership program and how she can try the program 7 days for $1.97.  The terms on that page, titled “Offer Details,” explained that if she did not cancel her subscription by the end of the trial, her subscription would automatically continue and the monthly subscription fee would be charged to the credit card account that she provided.    Our records show that she completed the registration process by providing her full contact and account information and checking a box that states “I agree to the Offer Details and the Terms of Use & Service” just below the offer terms. Shortly thereafter we sent [redacted] a welcome e-mail to the e-mail address she provided upon enrollment that included full information on how she can access and enjoy her program benefits and reiterating the program billing terms.    [redacted] contacted us on 12/21/2017 to cancel her account and we did issue a full refund of $40.88 back to her at that time.  This should have posted to her account, so please let me know if it hasn’t.   Again, we regret any inconvenience this may have caused [redacted]

Complaint: [redacted]
I am rejecting this response because:On January 26, 2016, I received an email from the Revdex.com in CT regarding the merchant's ([redacted]) terms of settlement for the above complaint. The terms were the merchant would pay the outstanding balance on my account which included shipping/handling, and cash back. I received the shipping and handling but only $5.72 in cash back. I had an outstanding cash back balance of $258.55 from 10/04/15 through 12/25/15 leaving a balance of $252.83 after the $5.72 that I received. However, I'm willing to settle for the cash back for the following purchases totaling $197.03 and they can keep the rest. These are the double cash back and one large cash back for appliances purchased at [redacted], 10/4/15, $22.64;  11/29/15, $10.43; 12/18/15, $10.36[redacted] 11/1/15, $139.20[redacted], 11/11/15, $14.40  Since the merchant reneged on the agreement I'm asking that the case be reopened. If Revdex.com can't get a resolution for this case it will have to be closed as unresolved and I'll seek other avenues in which to collect what's due me.   Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hi,*I write in regards to the above referenced complaint submitted to
your office by...

Mr.[redacted].  We regret any confusion or inconvenience he
experienced when doing business with our company and trust that this letter
will address his concerns.
Our records show that on 7/31/2015, after making a purchase at [redacted] was offered a $10 cash back rebate on that
purchase.  [redacted] clicked on the offer and arrived on our registration
page, which provided full details about the membership program and how he can
try the program at no cost for 7 days.  The membership fee was listed directly
next to where [redacted] would have entered his credit card information. 
Also, he had to agree to the terms and conditions that were listed on this
page, which again listed the membership fee.  The terms also explained
that if he did not cancel his membership by the end of the trial, his
membership would automatically continue and the monthly membership fee would be
charged to the credit card account that he provided. 
We have issued a refund for the membership fees that [redacted]
was charged.  Those refunds should post back to his account within 2-5
business days. 
 If [redacted] has any additional questions he can certainly reach
out to me directly.

Hi, This rejection to our response is completely without merit, because [redacted]'s account was not closed down for multiple accounts. When the account was initially shut down for being fraudulent due to the multiple accounts, she called us and we immediately reinstated her account and marked her as not being fraud.   [redacted]'s account had to be shut down because of her dispute with her bank over our membership fees.   Again, when you dispute a membership fee, her bank views that as being a fraudulent charge.  She was claiming she had no idea who [redacted] was or why we were charging her.  This is the reason the account was shut down and the claims are not being paid out.   Thanks!

Complaint: [redacted]
I am rejecting this response because: I have only one account with [redacted] at a time, though I did cancel the membership after I decided not to use their service. Every time I signed up again, was because I got a pop up invitation to join [redacted] after I had made a purchase online (the supervisor I spoke with said they knew it's misleading but there's nothing they could do about that), and I was able to sign up again every time. Because of not knowing I wasn't allow to sign up again, I even called customer service in February and March to have my account reactivated; [redacted] had plenty of chance to rectify this before I spent more money and thinking that my claims would be processed, but they never did until March (around 17th or 18th) this year. It's not doubt [redacted]'s business practice is in question. I didn't expect to get my money back with your repetitive "explanation", I have money to spend or I need to use a shopping service, I will need time to do that. But I can guarantee you I will never use any of the many disguised shopping service with the same company as [redacted] online again. Again, [redacted] staff approved my account on March, after the account was approved I submitted many claims online; these claim should have been processed but [redacted] never did. I disputed one membership fee charge in February because nearly $200 of claims were not processed in December 2016, January & February 2017. I didn't dispute any charge in March or April, if my account was "fully refunded", therefore not eligible for any further cash back or claims, [redacted] acted on their own; I had no part of it, and I believe it's just an excuse not to process any claims I filed.  If [redacted] doesn't cover much purchase on [redacted] and [redacted], then it's not a shopping service worth to keep anyway. [redacted] deliberately avoided telling me I shouldn't have different accounts and actually advised me to sign up using a different email address when my account couldn't be activated (apparently there're some rules against it in the computer system), after I spent money then all the sudden told me that I am a fraud; [redacted] should be sued for defamation. You need to address this quickly as I need time to do my shopping, elsewhere, of course.  
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hi, I am writing in regards to the above mentioned complaint
from Mr. [redacted].  I apologize for any
confusion regarding Mr. [redacted]’s [redacted].com benefits.   
As Mr. [redacted] states, most of his purchases did track back to our
systems successfully.  We advised Mr.
[redacted] that...

should we receive more information we would let him know, but as of
the date of this letter we did not have additional information necessary for
processing the cash back rebate requests. 
We apologize for any misunderstanding this may have caused.
When Mr. [redacted] placed his order with [redacted] it seems he was
provided credit through the retailer’s own loyalty program.  In many cases, when a consumer participates
in loyalty programs of specific retailer, the purchase information may not be
reported back through the affiliate network which prevents us from providing
the 10% cashback Mr. [redacted] is inquiring about. 
While we cannot be certain that this is the cause of the issue, as we
did not receive more information from the Affiliate, it does state in our Terms
of Service the following:  Purchases that
are paid for with gift cards, store credit, or store “cash” are not eligible
for 10% cash back
As a courtesy we will issue a check to Mr. [redacted] in the
amount of $67.60 for the missing purchases. 
That check will be sent via [redacted] within the next 2-5 business days to
the address we have on file, [redacted].
Also, just to clarify, Mr. [redacted] included information in his
complaint regarding returning purchases and his communication with [redacted],
but we aren’t able to assist him with any of those specific concerns as he
would have to contact [redacted] directly. 
 
Please let me know if I can be of further assistance.
 
Sincerely,
 
[redacted]
[redacted].com
Customer Service Supervisor

Thank you for
the opportunity to respond to this complaint.
 
I would like
to offer my sincere apology for any inconvenience Ms. [redacted] has been caused.
 
At the time of
her initial contact the account was cancelled and a full refund was processed
by one of our Customer...

Service Representatives.  Upon receipt of this complaint,
we reviewed Ms. [redacted] account and found that the refund had not yet been
processed.  We have addressed the issue that caused this delay, and a full
refund was processed and approved on 6/17/15.
 
If Ms. [redacted] has any further questions she can contact me directly at [redacted] ext. [redacted]
 
Thank you
[redacted]

I write in regards to the above referenced complaint submitted to your office by [redacted] We regret any confusion or inconvenience she experienced when doing business with our company and trust that this letter will address her concerns.    Our records show that on December...

11th, 2011, after making an online purchase o[redacted] was presented with an ad banner promoting our [redacted]com program. [redacted] clicked on the banner and arrived on our order registration page, which provided full details about our money saving membership program and how she can try the program at no cost for 30 days.  The terms on that page, titled “Offer Details,” explained that if she did not cancel her subscription by the end of the trial, her subscription would automatically continue and the monthly subscription fee would be charged to the credit card account that she provided.    Our records show that she completed the registration process by providing her full contact and account information and checking a box that states “I agree to the Offer Details and the Terms of Use & Service” just below the offer terms. Shortly thereafter we sent [redacted] a welcome e-mail to the e-mail address she provided upon enrollment that included full information on how she can access and enjoy her program benefits and reiterating the program billing terms.    [redacted] contacted us on 9/22/2016 to cancel her account and we did issue a full refund of $376.13 back to her at that time.  I have issued the remaining charges back to [redacted] account.  The total amount refunded is now $752.26. This should post to her account in 2-5 business days.   Again, we regret any inconvenience this may have caused [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

I write in regards to the above referenced complaint submitted to your office by [redacted]. We regret any confusion or inconvenience she experienced when doing business with our company and trust that this letter will address her concerns.    Our records show that on March 9th,...

2018, after making an online purchase on [redacted] was presented with an ad banner promoting our [redacted] program. [redacted] clicked on the banner and arrived on our order registration page, which provided full details about our money saving membership program and how she can try the program for 7 days for $1.97.  The terms on that page, titled “Offer Details,” explained that if she did not cancel her subscription by the end of the trial, her subscription would automatically continue and the monthly subscription fee would be charged to the credit card account that she provided.    Our records show that she completed the registration process by providing her full contact and account information and checking a box that states “I agree to the Offer Details and the Terms of Use & Service” just below the offer terms. Shortly thereafter we sent [redacted] a welcome e-mail to the e-mail address she provided upon enrollment that included full information on how she can access and enjoy her program benefits and reiterating the program billing terms.    [redacted] contacted us on 3/9/2018 to cancel her account and we did issue a full refund of $1.97 back to her at that time.  This should have posted to her account within 2-5 business days.    Again, we regret any inconvenience this may have caused [redacted]

I write in regards to the above referenced complaint submitted to your office by [redacted] We apologize for the delay in our response. As an initial matter, we would like to note that [redacted]s complaint with your office is entirely without merit as he mis-used our service for unauthorized...

purposes, in violation of our terms of use.  We have accordingly terminated his membership with us.  As background, we host a membership program that allows consumers the ability to, among other benefits, obtain rebates for shipping charges they may incur when shopping online and receive 10% cash back on products purchased from various online merchants, which is paid out in the form of a check each calendar quarter.  Consumers enroll in our program online, which involves their providing personal contact and account information for program billing, and reading and agreeing to our terms of use, which, among other things, prohibits the use of our program for commercial purposes.   We believe that [redacted] used our service for a commercial enterprise, in violation of our membership terms.  The purchases he made for which he seeks the 10% cash back benefit were for gift cards and various other high volume orders.  In our experience, accounts displaying these types of characteristics typically involve a commercial enterprise, and as a result, we terminated [redacted] membership, which we have the right to do under the program terms.    As a courtesy accommodation, we issued Mr. Coulier a full refund of his membership fees.  However, we refuse to honor his rebate requests due to his misuse and abuse of our program.    If you need any additional information, please feel free to contact me directly.   Sincerely,   [redacted] Customer Service Manager

I write in regards to the above referenced complaint submitted to your office [redacted]. We regret any confusion or inconvenience she experienced when doing business with our company and trust that this letter will address her concerns.    Our records show that on December 22nd,...

2015, after making an online purchase on [redacted] M[redacted] was presented with an ad banner promoting our [redacted] program. Ms[redacted] clicked on the banner and arrived on our order registration page, which provided full details about our money saving membership program and how she can try the program at no cost for 7 days.  The terms on that page, titled “Offer Details,” explained that if she did not cancel her subscription by the end of the trial, her subscription would automatically continue and the monthly subscription fee would be charged to the credit card account that she provided.    Our records show that she completed the registration process by providing her full contact and account information and checking a box that states “I agree to the Offer Details and the Terms of Use & Service” just below the offer terms. Shortly thereafter we sent [redacted] a welcome e-mail to the e-mail address she provided upon enrollment that included full information on how she can access and enjoy her program benefits and reiterating the program billing terms.    [redacted] contacted us on 8/26/2016  to cancel his account and we did issue a full refund of $116.73 back to her at that time.    Again, we regret any inconvenience this may have caused [redacted]

I write in regards to the above referenced complaint submitted to your office by [redacted]. We regret any confusion or inconvenience she experienced when doing business with our company and trust that this letter will address her concerns.    Our records show that on February 27th,...

2018, after making an online purchase on [redacted], [redacted] was presented with an ad banner promoting our [redacted] program. [redacted] clicked on the banner and arrived on our order registration page, which provided full details about our money saving membership program and how she can try the program for 7 days for $1.97.  The terms on that page, titled “Offer Details,” explained that if she did not cancel her subscription by the end of the trial, her subscription would automatically continue and the monthly subscription fee would be charged to the credit card account that she provided.    Our records show that she completed the registration process by providing her full contact and account information and checking a box that states “I agree to the Offer Details and the Terms of Use & Service” just below the offer terms. Shortly thereafter we sent [redacted] a welcome e-mail to the e-mail address she provided upon enrollment that included full information on how she can access and enjoy her program benefits and reiterating the program billing terms.    [redacted] contacted us on 3/14/2018 to cancel her account and we did issue a full refund of $1.97 back to her at that time.  This should have posted to her account within 2-5 business days.  The additional $12.97 charge did not go through therefore, that money should still be in her account.   Again, we regret any inconvenience this may have caused [redacted].

Hi,   We apologize for the confusion regarding our registration process.  When [redacted] would have seen our offer for [redacted], it would have been very clear that this is a membership.  When signing up the membership fee is listed in 3 places.  Once, directly above entering your credit card number, again in the terms and conditions that you must agree to prior to becoming a member and then one final time in the welcome email that you are sent upon enrolling.    As stated previously, the rebate is guaranteed regardless of your membership status.  As long as you cancel prior to the trial ending, you will not be charged.   Thanks!