Best Construction

Hi, I write in regards to the above referenced complaint submitted to your office by *** *** We regret any confusion or inconvenience he experienced when doing business with our company and trust that this letter will address his concerns. I apologize for the information
that *** *** has received. We can certainly reissue the gift card to him. I will have that gift card sent out today. It should arrive within 2-business days. Again, we regret any inconvenience this may have caused *** ***

Thanks for the opportunity to respond to this To answer *** *** *esponse, as soon as we shut down his account for the fraudulent use, we immediately refunded him both of his membership fees, since he was unable to take advantage of our program Both of those membership fees should have posted back to his account, if not please let me know and I'd be happy to look into that Once we deem that the account in question is being used for reasons other than personal use, we are unable to payout any of the rebates We believe that it is very clearly listed, in both the Terms of Use and the Terms of Service that he had to agree to, as it is listed in numerous places Please let me know if I can be of further assistance. Thanks!

From: *** *** [***] Sent: Thursday, June 25, 5:AM To: *** Subject: Complaint ID *** Hello Revdex.com: ***.com (the business in complaint ID ***) has contacted me directly by e-mail, and they have provided a *** gift card number and PIN in the amount of $I accept this resolutionKind regards ~ ***

I write in regards to the above referenced complaint submitted to your office by *** ***We regret any confusion or inconvenience she experienced when doing business with our company and trust that this letter will address her concerns. Our records show that on November 18th,
2017, after making an online purchase on ***, *** *** was presented with an ad banner promoting our *** program*** *** clicked on the banner and arrived on our order registration page, which provided full details about our money saving membership program and how she can try the program at no cost for days. The terms on that page, titled “Offer Details,” explained that if she did not cancel her subscription by the end of the trial, her subscription would automatically continue and the monthly subscription fee would be charged to the credit card account that she provided. Our records show that she completed the registration process by providing her full contact and account information and checking a box that states “I agree to the Offer Details and the Terms of Use & Service” just below the offer termsShortly thereafter we sent *** *** a welcome e-mail to the e-mail address she provided upon enrollment that included full information on how she can access and enjoy her program benefits and reiterating the program billing terms. *** *** contacted us on 1/24/to cancel her account and we did issue a full refund of $back to her at that time. This should have posted to her account, so please let me know if it hasn’t Again, we regret any inconvenience this may have caused *** ***

HiThank you for the opportunity to respond to Mr*** rejection We are unsure why he is rejecting this answer As we stated, generally we would not allow any accounts to remain active However, we made an exception on this We will be unable to process any of the remaining rebates on the fraudulent accounts On the accounts that were fraudulent we have already paid a total of $1, These rebates should have been declined but were paid out MrMiller can feel free to contact me directly about this at ###-###-####.Thanks!Mike

Hi, Thank you for the opportunity to respond to this complaint. We apologize for the confusion regarding the check being reissued We have gone ahead and reissued that check It will be sent out within the next 2-business days Please let us know if MrsOHagan
has any other questions. Thanks!

Hi,The cash back is paid out at the end of the quarter However, as a courtesy I have put that into process for you You will be receiving a check for the amounts given below in your complaint Thanks!Mike

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello,
Thank you for the opportunity to answer
this complaint. We apologize for the
inconvenience that Mrs*** had with her account.
On 5/7/we spoke with Mrs
***. One of her rebates was not
showing up on Mrs***’s account because the rebate was
previously
declined at the request of the member, as it had been submitted with some
incorrect information. During the call we
were able to clarify the information that was needed to make it eligible for
payment, and we made an internal note so as to insure payment would be
processed once Mrs***’s additional documentation was received. Unfortunately, our system would not allow us
to make it again viewable on her account, and we apologize for the additional
confusion this caused.
While we have not yet received the information we were waiting for from Mrs
***, we have processed the three rebates as a courtesy and the check will
arrive within business days.
If I can be of further assistance please contact
me directly at *** ***, or email me at ***
Thank you

Hello,Thank you for the opportunity to respond to this complaint *** is intended for personal use only Due to the quantities in his order we deemed this account being used for business It does state in our terms and conditions that this is not allowed I have
copied that below:How You Can Use the Services. This Site and the Services offered are intended for your personal, non-commercial use in accordance with these Terms.As a courtesy I have processed those rebates in his account The total check will be $33.Thanks!Mike

I write in regards to the above referenced complaint submitted to your office by Mr***We regret any confusion or inconvenience he experienced when doing business with our company and trust that this letter will address his concerns. Our records show that on February 12th,
2016, after making an online purchase on ***.com, Mr*** was presented with an ad banner promoting our FreeShipping.com programMr*** clicked on the banner and arrived on our order registration page, which provided full details about our money saving membership program and how he can try the program at no cost for days. The terms on that page, titled “Offer Details,” explained that if he did not cancel his subscription by the end of the trial, his subscription would automatically continue, and the monthly subscription fee would be charged to the credit card account that he provided. Our records show that he completed the registration process by providing his full contact and account information and checking a box that states “I agree to the Offer Details and the Terms of Use & Service” just below the offer termsShortly thereafter we sent Mr*** a welcome e-mail to the e-mail address he provided upon enrollment that included full information on how he can access and enjoy his program benefits and reiterating the program billing terms. As a courtesy, I have issued a full refund back to Mr***’s account. The total refund will be $and should post back within 2-business daysAgain, we regret any inconvenience this may have caused Mr***

Hello, Thank you for the opportunity to respond to this complaint. While *** *** has signed up for our program numerous times, times to be exact, however I don’t believe she did this in a malicious type of way. However, I did want to point out the areas where the terms and
conditions point out only one membership being allowed per household. This is first listed in the Registering as a Member section in the Terms of Use. It does state “There is a limit of one membership and one introductory/premium offer per household.” It is listed again under the Free Trials and Other Promotions section in the Terms of Use. It is actually in bold font and states, “There is a limit of one membership and one introductory/premium offer per household.” However, I have processed a rebate for *** *** for the $10. That check will be sent out in 2-business days and sent to the address on file. Please let me know if there are any other questions

Hi, I am writing in regards to the above referenced complaint
submitted to your office by Mr***. We regret any confusion or
inconvenience he experience when doing business with our company and trust that
this letter will address his concerns.
Mr*** saw our offer on
***’s website on 7/31/when he
was making a purchase. Once he clicked
the offer it would have connected him to the registration page on our site,
which provided full details about the subscription program, including the
monthly subscription for $12.97, and instructions on enrolling in the program
at no cost for days. The terms on that page explained that if he did
not cancel his subscription by the end of the review, his subscription would
automatically continue and the monthly subscription fee would be charge to the
credit card account that he provided.
Our records show that he completed the registration process by
providing his full contact and account information and clicking the button that
states, “I agree to the offer details and the Terms of Use & Service” just
below the offer terms. Additionally, next to where the credit card
information was entered, was the subscription fee that would be charged if his
account was not cancelled in the review period. Shortly thereafter we
sent Mr*** a welcome email, again stating the terms of the subscription and
including the subscription fee.
Mr*** contacted us on 2/8/and we issued a full refund
back to his account. That total amount
will be $and should post within 2-business days.
We apologize for any inconvenience this may have caused and I
would be more than happy to speak to Mr*** directly about this. He
can contact me directly at ###-###-####.
Thanks!
Mike

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

I write in regards to the above referenced complaint submitted to your office by *** ***We regret any confusion or inconvenience she experienced when doing business with our company and trust that this letter will address his concerns. Our records show that on December 1st,
2015, after making an online purchase on ***, *** ***e was presented with an ad banner promoting our *** program*** *** clicked on the banner and arrived on our order registration page, which provided full details about our money saving membership program and how she can try the program at no cost for days The terms on that page, titled “Offer Details,” explained that if she did not cancel her subscription by the end of the trial, her subscription would automatically continue and the monthly subscription fee would be charged to the credit card account that she provided. Our records show that she completed the registration process by providing his full contact and account information and checking a box that states “I agree to the Offer Details and the Terms of Use & Service” just below the offer termsShortly thereafter we sent *** *** a welcome e-mail to the e-mail address she provided upon enrollment that included full information on how she can access and enjoy her program benefits and reiterating the program billing terms. *** *** called us on August 4th, to cancel her account and receive a refund, which we did on June 17th, 2016. As a courtesy, I have just issued a full refund back to the account. Please allow 2-business days for this refund to post Again, we regret any inconvenience this may have caused *** *** If you need any additional information, please feel free to contact me directly

Complaint: ***
I am rejecting this response because:I signed up for two free trials with *** , one in August and one in September of I joined directly in September of approxiamately two days after I cancelled my last free trialI never saw a box to be checked stating that I agreed to the terms of service for just one membership per householdI was sent an updated copy of their terms of service dated November 19.2016, but this was after my membership had been cancelledTo the best of my knowledge I never heard of *** until August of when I saw a pat Kohl's.com while I was shopping on their website. *** has sent me documents with several membership numbers dating back to that I was supposed to have signed up for with one membership being directly through their website in February of This is not trueI will submit a copy of my February *** statement and you will see there's no charge for a membership feeNeither was I reimbursed for all the fees I paid when I was a memberOnly the fee for January of was reimbursed.I don't know where this company got the information for the fabricated memberships that they say I've had but I have no record of theseI only have one credit card that I wouldhave used for membership fees and there's nothing dating back to on any of the statementsI even asked *** to tell me what card the fees were charged to but they said they couldn't assist me with this due to privacy. Please give me time to collect all documents that they sent me and the documents I have for my last membershipI will submit these to you in an attachment and you will see that the charges against me are falseHow could I sign up for so many memberships if only one is allowed per memberI only have emails and their system won't allow you to sign up more than once with the same emailIf I did sign up numerous times with the same emails, which I didn't, then they dropped the ball by allowing me to do so. I don't know why they are doing this but I intend to prove them wrongI believe they just don't want to pay out because my membership didn't come into questioning until it was time for them to pay me the rebatesWhy wasn't this caught earlier?I will be submitting the promised documents within the next 4-daysJust allow me time to gather the proof that I need
Sincerely,
*** ***

Complaint* ***
I am rejecting this response because:I requested a refund for moths of billing They refunded months Their statement that I have been given a complete refund is false A complete refund would be for months.Now, since they are claiming to give me a full refund I will respectfully request the full amount to be refunded of the additional months, or $more dollars
Sincerely,
Doug ***

Hi, Mr*** reached out to me directly and this complaint was handled internally before receiving this complaint Please let me know if I can be of further assistance! Thanks! ***

Thank you for the opportunity to respond to this complaint.
I have looked into the claim in question regarding Mrs
***’s check. The check was sent to her on 9/30/for $10.
The check is a real, live check. The top portion of the check is the
check stub,
showing the check number, amount paid, date it was sent, and your
name
The next portion includes the rebate number, rebate description
and the gross amount
The bottom portion, which you must tear off is the actual
check. This is the part of the check that you must bring to the bank
If there is anything else that I can clarify I would be happy for
Mrs*** to reach out to me directly at ###-###-#### or ***.
Thanks!

Hi, Can *** *** let us know which of these purchases was for personal use? It does look like most of these purchases on his account are for business use The items that were shipped to his residence can still be used for business. Thanks!