Best Construction

I write in regards to the above referenced complaint submitted to your office by Ms***We regret any confusion or inconvenience she experienced when doing business with our company and trust that this letter will address her concerns Our records show that on February 7th, 2018, after making an online purchase on [redacted] .com, Ms [redacted] was presented with an ad banner promoting our FreeShipping.com programMs [redacted] clicked on the banner and arrived on our order registration page, which provided full details about our money saving membership program and how she can try the program for days for $ The terms on that page, titled “Offer Details,” explained that if she did not cancel her subscription by the end of the trial, her subscription would automatically continue and the monthly subscription fee would be charged to the credit card account that she provided Our records show that she completed the registration process by providing her full contact and account information and checking a box that states “I agree to the Offer Details and the Terms of Use & Service” just below the offer termsShortly thereafter we sent Ms [redacted] a welcome e-mail to the e-mail address she provided upon enrollment that included full information on how she can access and enjoy her program benefits and reiterating the program billing terms Ms [redacted] contacted us on 3/20/to cancel her account and we did issue a refund of $back to her at that time Members of FreeShipping.com are eligible to cancel any time, we would never charge a fee for cancellation As a courtesy, I have issued the remaining charges back to her account at this time That total refund will be $ Those refunds should post to her account within 2-business days Again, we regret any inconvenience this may have caused Ms***

Hi, We apologize for the confusion regarding our registration process When [redacted] would have seen our offer for [redacted] , it would have been very clear that this is a membership When signing up the membership fee is listed in places Once, directly above entering your credit card number, again in the terms and conditions that you must agree to prior to becoming a member and then one final time in the welcome email that you are sent upon enrolling As stated previously, the rebate is guaranteed regardless of your membership status As long as you cancel prior to the trial ending, you will not be charged Thanks!

Hi,I apologize for the inconvenience of this We have not yet received the check back yet from the ***, therefore we will have to cancel that check and reissue a new one The address that check was sent to is: [redacted] *** That check will be sent out again within 2-business days.If Mr [redacted] wants to contact me directly he can certainly email me directly at [redacted] .com or call me at [redacted] x***.Thanks, and sorry for the inconvenience.***

Thank you for the opportunity to reply to the above referenced complaint Mr [redacted] reached out to me directly about this issue We appreciate Mr [redacted] taking the time to send in the order confirmations After reviewing, we found that all was in order and compliant with the terms and conditions of our program We have reinstated the account and processed all the cash back The cash back was sent to the address on file on 7/15/ If there are any further questions please let me know and I would be more than happy to help! Thanks!

I write in regards to the above referenced complaint submitted to your office [redacted] ***We regret any confusion or inconvenience she experienced when doing business with our company and trust that this letter will address her concerns Our records show that on December 22nd, 2015, after making an online purchase on [redacted] M [redacted] was presented with an ad banner promoting our [redacted] programMs [redacted] clicked on the banner and arrived on our order registration page, which provided full details about our money saving membership program and how she can try the program at no cost for days The terms on that page, titled “Offer Details,” explained that if she did not cancel her subscription by the end of the trial, her subscription would automatically continue and the monthly subscription fee would be charged to the credit card account that she provided Our records show that she completed the registration process by providing her full contact and account information and checking a box that states “I agree to the Offer Details and the Terms of Use & Service” just below the offer termsShortly thereafter we sent [redacted] a welcome e-mail to the e-mail address she provided upon enrollment that included full information on how she can access and enjoy her program benefits and reiterating the program billing terms [redacted] contacted us on 8/26/ to cancel his account and we did issue a full refund of $back to her at that time Again, we regret any inconvenience this may have caused [redacted]

Complaint: [redacted] I am rejecting this response because:First, purchases were not for commercial purposesSecond, it is not the consumer's responsibility to determine what the portal tracks and what does notThe business is basically collecting commissions from the retailers, terminating the member account and then pocketing the left over commission Lastly, the account had an annual limitation of $payoutThere is no way to exceed or abuse this limitationThe only abuse here is Clarus Commerce abuse of their customers by flimsy terms and conditions Sincerely, [redacted]

Hi, This rejection to our response is completely without merit, because [redacted] **'s account was not closed down for multiple accountsWhen the account was initially shut down for being fraudulent due to the multiple accounts, she called us and we immediately reinstated her account and marked her as not being fraud [redacted] **'s account had to be shut down because of her dispute with her bank over our membership fees Again, when you dispute a membership fee, her bank views that as being a fraudulent charge She was claiming she had no idea who [redacted] was or why we were charging her This is the reason the account was shut down and the claims are not being paid out Thanks!

I write in regards to the above referenced complaint submitted to your office by [redacted] We regret any confusion or inconvenience she experienced when doing business with our company and trust that this letter will address her concerns Our records show that on February 27th, 2018, after making an online purchase on [redacted] , [redacted] was presented with an ad banner promoting our [redacted] program [redacted] clicked on the banner and arrived on our order registration page, which provided full details about our money saving membership program and how she can try the program for days for $ The terms on that page, titled “Offer Details,” explained that if she did not cancel her subscription by the end of the trial, her subscription would automatically continue and the monthly subscription fee would be charged to the credit card account that she provided Our records show that she completed the registration process by providing her full contact and account information and checking a box that states “I agree to the Offer Details and the Terms of Use & Service” just below the offer termsShortly thereafter we sent [redacted] a welcome e-mail to the e-mail address she provided upon enrollment that included full information on how she can access and enjoy her program benefits and reiterating the program billing terms [redacted] contacted us on 3/14/to cancel her account and we did issue a full refund of $back to her at that time This should have posted to her account within 2-business days The additional $charge did not go through therefore, that money should still be in her account Again, we regret any inconvenience this may have caused [redacted]

[redacted] is the Web address the phone number I called to complain is [redacted] * gave them my name ,address and Phone number to identify myself

Hello, I’m writing in regards to the above referenced complaint submitted to your office by Ms [redacted] We regret any confusion or inconvenience she experienced when doing business with our company and trust that this letter will address her concerns Our records show that on 12/11/2014, after making a purchase on [redacted] ***, Ms [redacted] joined our membership for a day free trial When filling out the registration form, full details were provided about the membership program and how she can try the program at no cost for days The terms on that page explained that if she did not cancel her membership by the end of the trial, her membership would automatically continue and the monthly membership fee would be charged to the credit card account that she provided Ms [redacted] submitted a rebate for her purchase from [redacted] ***, that check was sent out on 1/21/ I do see that Ms [redacted] ’s account has been cancelled and issued one monthly refund As a courtesy, I have issued a full refund to the account Please allow 2-business days for that to post to your account If there are any other questions please feel free to contact me directly at [redacted] Thanks!

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

I write in regards to the above referenced complaint submitted to your office by *** [redacted] We regret any confusion or inconvenience he experienced when doing business with our company and trust that this letter will address his concerns Our records show that on 4/24/2015, after making a purchase at ***s, [redacted] was offered a $cash back rebate on that purchase [redacted] clicked on the offer and arrived on our registration page, which provided full details about the membership program and how he can try the program at no cost for days The membership fee was listed directly next to where [redacted] would have entered his credit card information Also, he had to agree to the terms and conditions that were listed on this page, which again listed the membership fee The terms also explained that if he did not cancel his membership by the end of the trial, his membership would automatically continue and the monthly membership fee would be charged to the credit card account that he provided We have issued a refund for the membership fees that [redacted] was charged Those refunds should post back to his account within 2-business days Additionally, [redacted] submitted a rebate for that purchase, however I do not see that he completed the rebate process by sending us the order confirmation I have made a courtesy and put that rebate into process for him That check will be sent out in 2-business days If [redacted] has any additional questions he can certainly reach out to me directly Thanks, Mike

I write in regards to the above referenced complaint submitted to your office by [redacted] ***We regret any confusion or inconvenience she experienced when doing business with our company and trust that this letter will address her concerns Our records show that on January 21st, 2015, after making an online purchase on [redacted] , [redacted] was presented with an ad banner promoting our [redacted] program [redacted] clicked on the banner and arrived on our order registration page, which provided full details about our money saving membership program and how she can try the program at no cost for days The terms on that page, titled “Offer Details,” explained that if she did not cancel her subscription by the end of the trial, her subscription would automatically continue and the monthly subscription fee would be charged to the credit card account that she provided Our records show that she completed the registration process by providing her full contact and account information and checking a box that states “I agree to the Offer Details and the Terms of Use & Service” just below the offer termsShortly thereafter we sent [redacted] a welcome e-mail to the e-mail address she provided upon enrollment that included full information on how she can access and enjoy her program benefits and reiterating the program billing terms [redacted] called us on July 2nd, to cancel her account and receive a refund, which we did on July 2nd, This refund should have posted to her account by now, if not please let me know

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me; however, it was clear by the reception I got from their customer service rep and by the other online complaints that this company has a misleading websiteI'm not the only one who was confused by their redirect from [redacted] It looks like a [redacted] site, and leads you to believe that you're going to receive a $deposit to your accountI get hundreds of emails a day, and if they sent me a welcome letter, I probably deleted it as junk Sincerely, [redacted] ***

Hi, Thank you for the opportunity to respond to this complaint I have reviewed [redacted] account and found that we did reissue those checks for him The checks were sent out to the address that he provided on 6/24/ Those should arrive within 2-business days The address those checks were sent to was: [redacted] *** Please let me know if there is anything else I can help with Thanks!

I write in regards to the above referenced complaint submitted to your office by Mr [redacted] We regret any confusion or inconvenience she experienced when doing business with our company and trust that this letter will address his concerns Our records show that on March 15th, 2016, after making an online purchase on [redacted] r was presented with an ad banner promoting our [redacted] programMr [redacted] clicked on the banner and arrived on our order registration page, which provided full details about our money saving membership program and how he can try the program at no cost for days The terms on that page, titled “Offer Details,” explained that if he did not cancel her subscription by the end of the trial, his subscription would automatically continue and the monthly subscription fee would be charged to the credit card account that he provided Our records show that he completed the registration process by providing his full contact and account information and checking a box that states “I agree to the Offer Details and the Terms of Use & Service” just below the offer termsShortly thereafter we sent Ms [redacted] welcome e-mail to the e-mail address he provided upon enrollment that included full information on how he can access and enjoy her program benefits and reiterating the program billing terms Ms [redacted] called us on August 19th, to cancel her account and receive a refund, which we did on June 17th, This refund should have posted to her account by now, if not please let me know

Hi, thank you for the opportunity to respond to this complaintWhen [redacted] signed up, there was a limited time offer for Walmart, which ended by the time he made his purchase As a courtesy I have changed his cash back to show the amount of $ Please let me know if there is anything else I can help with.Thanks!

Complaint: [redacted] I am rejecting this response because:in order to get FREE shipping they require a credit card If it is indeed FREE shipping with a FREE trial then a credit card number should not be required Again they bait you in with FREE SHIPPING only to switch it with a credit card needed I REFUSE to give that information Sincerely, [redacted] ***