Best Construction

I write in regards to the above referenced complaint submitted to your office by Mr*** We regret any confusion or inconvenience he experienced when doing business with our company and trust that this letter will address his concerns. Our records show that on March 6th, 2017,
after making an online purchase on *** *** *** was presented with an ad banner promoting our *** program*** *** clicked on the banner and arrived on our order registration page, which provided full details about our money saving membership program and how he can try the program at no cost for days. The terms on that page, titled “Offer Details,” explained that if he did not cancel his subscription by the end of the trial, his subscription would automatically continue and the monthly subscription fee would be charged to the credit card account that he provided. Our records show that he completed the registration process by providing his full contact and account information and checking a box that states “I agree to the Offer Details and the Terms of Use & Service” just below the offer termsShortly thereafter we sent *** *** a welcome e-mail to the e-mail address he provided upon enrollment that included full information on how he can access and enjoy his program benefits and reiterating the program billing terms. As a courtesy, I have issued a full refund back to *** *** account The total refund will be $and should post back within 2-business daysAgain, we regret any inconvenience this may have caused *** ***

Thank you for the opportunity to reply to the above referenced
complaint.
","sans-serif">
Mr*** reached out to me directly about this issue. We
appreciate Mr*** taking the time to send in the order confirmations.
After reviewing, we found that all was in order and compliant with the terms
and conditions of our program. We have reinstated the account and
processed all the cash back. The cash back was sent to the address on
file on 7/15/2015.
If there are any further questions please let me know and I
would be more than happy to help!
Thanks!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I am very grateful for the full refund. Thank you.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: I disputed the membership fee in February because no one in your customer service, including supervisor, was listening to me; I specifically told that to the bank in writing that I have a disagreement with this merchant, too; there's no such thing as "I claimed to not knowing who you are"You made up all the rules now and made accusationsI see you have no intention to come to resolution then to drag this out, as from the beginningIt's become more clear that I should not be involved with your so called business practiceI am rejecting your response because you didn't offer any solution, and I just had the luck to get a small prize recently and don't really have time for your nonsense. Good bye
Sincerely,
*** **

Hi, thank you for the opportunity to respond to this
complaint. I apologize for any confusion regarding
***.com.
Mrs*** has signed up with ***.com multiple times so
I’m unsure which membership this complaint is in reference to. The
most
recent membership and the one that I believe is in question is the membership
that was registered on 2/24/2015. I do see that Mrs*** submitted one
rebate on that membership on 3/24/and it was paid the following day on
3/25/for a total of $and the check was sent to the address on file: ** * *** *** *** ** ***. That is the only rebate that Mrs*** had submitted so I’m unsure of what other rebates are in question
Regarding MrsBrewer’s cancellation, we systematically
cancelled her account when we went to charge her for the membership fee.
We received a notification from her bank that the card we were attempting to
bill was lost/stolen. When this happens, we cancel the member’s account
immediately as a security precaution. This was cancelled on
3/17/2015.
Also, per our terms and conditions there is only one
membership per household allowed in ***.com. Mrs*** has had
at least different memberships with ***.com
If there is anything else that I can help with please let me
know and I would be more than happy to help!
Thanks!
***

Complaint: ***
I am rejecting this response because:
Sincerely,*** ***
Since there was no chance to allow me to reply to your last email from ***, I would like to add ,that they mailed the check on 1/27/but they also stating that in case I will never recieve it in days period, then I have to contact them to issue another check, this is a very long time to wait for the reciept of a mail.my address is correct but its repeated twice, correct address should be *** *** *** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
it sounds better , hopefully I will get the check during that time frame.Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hi, Thank you for the opportunity to respond to this complaint I see that *** *** does have $that will be paid out to her on 7/15/ As explained in our terms and conditions that she agreed to when she signed up cash back is paid out quarterly This is also shown
to her when she was active in her Saving's Center I do see that there was one purchase that *** *** inquired about that did not show up in her account When we reached out to the affiliate network they reported that purchase data back to us and we did add that *** purchase to her account on 5/2/and also sent her an email regarding this Please let me know if she has any further questions. Thanks!

Thank you for the opportunity to respond to this complaint *** *** submitted her Introductory rebate on 2/4/ That was processed and sent to her on 3/4/ In order to receive her free shipping rebates, *** *** would have needed to shop through our links
on our site and would have received the free shipping Generally, all shipping rebates are processed for up to $ I have made an exception and processed a rebate for *** *** for a total of $ This rebate will be sent out within 2-business days Please let me know if I can be of further assistance!

*** *** As explained previously we do feel we make it very clear that it is a membership with a monthly fee. Our registration page provided full details about our money saving membership program and how she can try the program at no cost for days. The terms on that page, titled “Offer Details,” explained that if she did not cancel her subscription by the end of the trial, her subscription would automatically continue and the monthly subscription fee would be charged to the credit card account that she providedThe charge for the membership is also listed directly above where the credit card is entered. She also had to agree to our Terms of Use & Service prior to signing up which also included information about the billing terms. Once she signed up she would have received our welcome email which again reiterates the program billing terms. Just as a reminder *** ***’ account has been fully refunded from us.Please let me know if there are any other questions

Hi, thank you for the opportunity to respond to this complaint submitted to your office by *** *** I am certain that this letter will help address her concerns. When *** *** saw our offer to sign up for *** she should have been offered a free trial. Once she
signs up for the day trial she would be able to submit the rebate at that time. Once she submits the rebate she can cancel at any timeThe rebate is guaranteed regardless of her membership status, therefore even if she cancels it will still be processed. If she does not cancel by the end of her trial, her subscription would automatically continue and the monthly subscription fee would be charged to the credit card account that she provided Thanks! ***

Hi, I am writing in regards to the above reference complaint submitted
to your office by Mr***. We regret any confusion or inconvenience
he experienced when doing business with our company and trust that this letter
will address his concerns.
Mr*** would have seen our offer on the *** site and
once he clicked it, connected to ***.com. This would have
connected him to the registration page on our site, which provided full details
about the subscription program, including the monthly
subscription for $12.97, and instructions on enrolling in the program at no cost for
days. The terms on that page explained that if he did not cancel his
subscription by the end of the review, his subscription would
automatically continue and the monthly subscription fee
would be charged to the credit card account that he provided.
Our records show that he completed the registration process by
providing his full contact and account information and clicking the button that
states, “I agree to the offer details and the Terms of Use & Service” just
below the offer terms. Additionally, next to where the credit card
information was entered, was the subscription fee that would be charged if his
account was not cancelled in the review period. Shortly thereafter we
sent Mr*** a welcome email, again stating the terms of the subscription
and including the subscription fee a third time.
Mr*** contacted our customer service team on 6/17/where
all his issues were addressed. His rebate was put into process and will
be sent out in 2-business days. Also, his account was cancelled and he
was issued a refund on 6/17/which should post back to his account within
business days.
We apologize for any inconvenience this may have caused. If
there are any additional questions I would be more than happy to help.
Sincerely,
***
***.com
Customer Service Supervisor

I write in regards to the above referenced complaint submitted to your office by *** *** We regret any confusion or inconvenience she experienced when doing business with our company and trust that this letter will address her concerns. Our records show that on November 30th,
2015, after making an online purchase on *** *** *** was presented with an ad banner promoting our *** program*** *** clicked on the banner and arrived on our order registration page, which provided full details about our money saving membership program and how she can try the program at no cost for days The terms on that page, titled “Offer Details,” explained that if she did not cancel her subscription by the end of the trial, her subscription would automatically continue and the monthly subscription fee would be charged to the credit card account that she provided. Our records show that she completed the registration process by providing his full contact and account information and checking a box that states “I agree to the Offer Details and the Terms of Use & Service” just below the offer termsShortly thereafter we sent *** *** a welcome e-mail to the e-mail address she provided upon enrollment that included full information on how she can access and enjoy her program benefits and reiterating the program billing terms. I have issued a full refund back to *** *** account. Please allow 2-business days for this to post to your account Again, we regret any inconvenience this may have caused *** ***

I write in regards to the above
referenced complaint submitted to your office by Mr***We regret any
confusion or inconvenience he experienced when doing business with our company
and trust that this letter will address his concerns. Mr*** signed up with
***
initially on August 4th, This account has remained
open and is still open Since then he has signed up for a membership on
April 2nd, 2014, November 29th, 2014, February 17th, 2015, June 8th, 2015,
August 22nd, 2015, November 21st, and lastly, January 16th, As stated in our terms and
conditions there is only one membership allowed per household When Mr
*** signed up he had to agree to those terms and conditions prior to signing
up Generally, we would not allow any accounts to remain open, however we
made an exception for Mr*** on this and are allowing him to keep his
original account open If he has any questions he can
feel free to reach out to me directly
Thanks!
Mike

I write in regards to the above referenced complaint submitted to your office by *** *** We regret any confusion or inconvenience he experienced when doing business with our company and trust that this letter will address his concerns. Our records show that on February 29th,
2012, after making an online purchase on Book of the Month Club, Mr*** was presented with an ad banner promoting our FreeShipping.com programMr*** clicked on the banner and arrived on our order registration page, which provided full details about our money saving membership program and how he can try the program at no cost for days The terms on that page, titled “Offer Details,” explained that if he did not cancel his subscription by the end of the trial, his subscription would automatically continue and the monthly subscription fee would be charged to the credit card account that he provided. Our records show that he completed the registration process by providing his full contact and account information and checking a box that states “I agree to the Offer Details and the Terms of Use & Service” just below the offer termsShortly thereafter we sent Mr*** a welcome e-mail to the e-mail address he provided upon enrollment that included full information on how he can access and enjoy his program benefits and reiterating the program billing terms. Upon receipt of this letter we issued a full refund of all charges back to her account. Mr*** has now received a full refund for everything she has been billed by us Again, we regret any inconvenience this may have caused Mr***

Thank you for the opportunity to respond to this
complaint.
I have investigated *** *** account and found that she
has signed up for multiple *** memberships. Since there has been accounts opened
up by *** ***. Some of them needed a
slightly
different email address to be able to be registered with
***.
Opening of multiple accounts is a violation of our terms and
conditions. When *** *** would had
signed up, she would need to check the box that states she understands and
agrees to our terms and conditionsI have also copied our terms and conditions
for review.
The last accounts were opened up simultaneously with her
day no cost review ending and starting another one at that time. *** *** was also issued a full refund of all
the membership fees that she was charged by us.
Due to the multiple accounts we will be unable to process any of these
rebates.
Below please see an excerpt from our Terms of Use under
section, “Free Trials and Other Promotions”
Free Trials and Other PromotionsAny free trial or other promotion that provides
membership access to the Service must be used within the specified time of the
trialYou must cancel your membership before the end of the trial period in
order to avoid being charged a membership fee. There is a limit of one
membership and one introductory/premium offer per household

Hi, I am writing in regards to the above referenced
complaint submitted to your office by Ms. [redacted].  We regret any confusion or inconvenience she
experience when doing business with our company and trust that this letter will
address her concerns. 
Ms. [redacted] saw our offer on...

the Conair page.  Once she clicked the offer it would have connected
her to the registration page on our site, which provided full details about the
subscription program, including the monthly subscription for $12.97, and
instruction on enrolling in the program at no cost for 7 days.  The terms on that page explained that if she
did not cancel her subscription by the end of the review, her subscription
would automatically continue and the monthly subscription fee would be charge
to the credit card account that she provided. 
Our records show that she completed the registration process
by providing her full contact and account information and clicking the button
that states, “I agree to the offer details and the Terms of Use & Service”
just below the offer terms.  Additionally,
next to where the credit card information was entered, was the subscription fee
that be charged if her account was not cancelled in the review period.  Shortly thereafter we sent Ms. [redacted] a
welcome email, again stating the terms of the subscription and including the
subscription fee. 
Ms. [redacted] contacted our call center on 1/12/2016 where we
issued 4 refunds of $12.97 back to her account. 
Today, 1/19/2016, I have issued the remaining refunds back to her
account, that should post within 2-5 business days. 
We apologize for any inconvenience this may have caused and
I would be more than happy to speak to Ms. [redacted] directly about this.  She can contact me directly at [redacted]. 
Thanks!
Mike

I write in regards to the above referenced complaint submitted to your office by [redacted] We regret any confusion or inconvenience she experienced when doing business with our company and trust that this letter will address her concerns.    Our records show that on January,...

16th, 2014, after making an online purchase on [redacted], Ms. [redacted] was presented with an ad banner promoting our [redacted] program. Ms. [redacted] clicked on the banner and arrived on our order registration page, which provided full details about our money saving membership program and how she can try the program at no cost for 30 days.  The terms on that page, titled “Offer Details,” explained that if she did not cancel her subscription by the end of the trial, her subscription would automatically continue and the monthly subscription fee would be charged to the credit card account that she provided.    Our records show that she completed the registration process by providing her full contact and account information and checking a box that states “I agree to the Offer Details and the Terms of Use & Service” just below the offer terms. Shortly thereafter we sent Ms. [redacted] a welcome e-mail to the e-mail address she provided upon enrollment that included full information on how she can access and enjoy her program benefits and reiterating the program billing terms.    Ms. [redacted] contacted us on 6/30/2017 to cancel her account and we did issue a refund of $246.43 back to her at that time.  This should have posted to her account, so please let me know if it hasn’t.  I have also gone ahead and issued the remaining charges be placed back on her account, the total refund will be $298.31.   Again, we regret any inconvenience this may have caused Ms. [redacted].

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I finally received THREE more checks after my response on 7/13.  As you can see, it took another week before I got my checks but it has been resolved.  Thank Revdex.com for your assistance.  This DEFINITELY would not have been resolved without you intervening.
Sincerely,
[redacted]