Best Construction

I write in regards to the above referenced complaint submitted to your office by [redacted]. We regret any confusion or inconvenience he experienced when doing business with our company and trust that this letter will address his concerns.    Our records show that on February 17th,...

2017, after making an online purchase on [redacted] was presented with an ad banner promoting ou[redacted] program. [redacted] clicked on the banner and arrived on our order registration page, which provided full details about our money saving membership program and how he can try the program at no cost for 30 days.  The terms on that page, titled “Offer Details,” explained that if he did not cancel his subscription by the end of the trial, his subscription would automatically continue and the monthly subscription fee would be charged to the credit card account that he provided.    Our records show that he completed the registration process by providing his full contact and account information and checking a box that states “I agree to the Offer Details and the Terms of Use & Service” just below the offer terms. Shortly thereafter we sent [redacted] a welcome e-mail to the e-mail address he provided upon enrollment that included full information on how he can access and enjoy his program benefits and reiterating the program billing terms.    As a courtesy, I have issued a full refund back to [redacted]’s account.  The total refund will be $77.82 and should post back within 2-5 business days.  I have also processed the rebate for [redacted] as a courtesy as it was previously declined for no back up documentation being sent in.  That check will be sent out within 2-5 business days.   Again, we regret any inconvenience this may have caused [redacted].

I write in regards to the above referenced complaint submitted to your office by [redacted] We regret any confusion or inconvenience she experienced when doing business with our company and trust that this letter will address her concerns.    Our records show that on September 19th,...

2016, after making an online purchase on [redacted] was presented with an ad banner promoting our [redacted] program. [redacted] clicked on the banner and arrived on our order registration page, which provided full details about our money saving membership program and how she can try the program at no cost for 7 days.  The terms on that page, titled “Offer Details,” explained that if she did not cancel her subscription by the end of the trial, her subscription would automatically continue and the monthly subscription fee would be charged to the credit card account that she provided.    Our records show that she completed the registration process by providing her full contact and account information and checking a box that states “I agree to the Offer Details and the Terms of Use & Service” just below the offer terms. Shortly thereafter we sent [redacted] a welcome e-mail to the e-mail address she provided upon enrollment that included full information on how she can access and enjoy her program benefits and reiterating the program billing terms.    [redacted] contacted us on 2/26/2017 to cancel her account and we did issue a refund of $38.91 back to her at that time.  I have issued the remaining charges back to [redacted] account.  The total amount refunded is now $77.82. This should post to her account in 2-5 business days.   Again, we regret any inconvenience this may have caused Ms. Leslie.

Complaint: [redacted]
I am rejecting this response because:
I wonder if S[redacted] even read what I wrote. They totally did not respond to the substance of the issue which I raised. Which was that the established Cashback sites doesn't have this exclusion. Therefore [redacted] should put this exclusion in bold print on their main page, not bury it in small print that nobody reads. I ask a simple question which [redacted]on't answer; Did [redacted]eceive Cashback from my Purchases? I'm convinced they did and are keeping it for themselves. Therefore it seems quite obvious that they are running a bait scheme - offer great cashback to attract online buyers without pointing out the major exclusion - than after they rack up a bunch of purchases - tell them that they went against the terms - and keep all the cashback for themselves. Looking at the complaints  this has happened with many customers, You would think by now [redacted] would have boldly proclaimed this exclusion. But no, They would rather bait the customer and than keep the money. I would call this a [redacted] scam.
Sincerely,
S[redacted]

Complaint: [redacted]
I am rejecting this response because:I have never used the account for business use since I do not have a business period. I also did not purchase gift cards, I bought prepaid cards instead for my personal use. The purchase of prepaid cards are not listed as violation in the Terms of Condition.
Sincerely,
Allen L**

[redacted] is the Web address the phone number I called to complain is [redacted] gave them my name ,address and Phone number to identify myself

I write in regards to the
above referenced complaint submitted to your office by [redacted] 
[redacted].  We regret any confusion or inconvenience he experienced when
doing business with our...

company and trust that this letter will address his
concerns.
 
Our records show that on 4/24/2015, after making a purchase at
[redacted]s, [redacted] was offered a $10 cash back rebate on that
purchase.  [redacted] clicked on the offer and arrived on our
registration page, which provided full details about the membership program and
how he can try the program at no cost for 7 days.  The membership fee was
listed directly next to where [redacted] would have entered his credit card
information.  Also, he had to agree to the terms and conditions that were
listed on this page, which again listed the membership fee.  The terms
also explained that if he did not cancel his membership by the end of the
trial, his membership would automatically continue and the monthly membership
fee would be charged to the credit card account that he provided. 
 
We have issued a refund for the membership fees that [redacted] was charged.  Those refunds should post back to his account
within 2-5 business days. 
 
Additionally, [redacted] submitted a rebate for that purchase,
however I do not see that he completed the rebate process by sending us the
order confirmation.  I have made a courtesy and put that rebate into
process for him.  That check will be sent out in 2-5 business days. 
 
If [redacted] has any additional questions he can certainly
reach out to me directly.
 
Thanks,
 
Mike

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me; however, it was clear by the reception I got from their customer service rep and by the other online complaints that this company has a misleading website. I'm not the only one who was confused by their redirect from [redacted]. It looks like a [redacted] site, and leads you to believe that you're going to receive a $10 deposit to your account. I get hundreds of emails a day, and if they sent me a welcome letter, I probably deleted it as junk.
Sincerely,
[redacted]

Thank you for the opportunity to respond to this complaint.
I have investigated [redacted] account and found that she
has signed up for multiple [redacted] memberships.  Since 2013 there has been 6 accounts opened
up by [redacted].  Some of them needed a
slightly different...

email address to be able to be registered with
[redacted].
Opening of multiple accounts is a violation of our terms and
conditions.  When [redacted] would had
signed up, she would need to check the box that states she understands and
agrees to our terms and conditions. I have also copied our terms and conditions
for review.
Below please see an excerpt from our Terms of Use under
section, “Free Trials and Other Promotions”
Free Trials and Other Promotions. Any free trial or other
promotion that provides membership access to the Service must be used within
the specified time of the trial. You must cancel your membership before the end
of the trial period in order to avoid being charged a membership fee. There is
a limit of one membership and one introductory/premium offer per household.
As a courtesy I have issued the rebate for both of the
rebates in her account.  The introductory
rebate is for $10 and the shipping rebate that was submitted showed a shipping
charge of $8.94.  The total amount of
this check will be $18.94.
[redacted] can reach out to me directly if she has any
further questions.
Thanks!!

Hi, Thank you for the opportunity to respond to this complaint.   I have reviewed [redacted] account and found that we did reissue those checks for him.  The checks were sent out to the address that he provided on 6/24/2016.  Those should arrive within 2-5 business days....

 The address those checks were sent to was: [redacted]
[redacted]  Please let me know if there is anything else I can help with.  Thanks!

Complaint: [redacted]
I am rejecting this response because:in order to get FREE shipping they require a credit card.  If it is indeed FREE shipping with a FREE trial then a credit card number should not be required.  Again they bait you in with FREE SHIPPING only to switch it with a credit card needed.  I REFUSE to give that information.
Sincerely,
[redacted]

Hi, thank you for the opportunity to respond to this complaint. When [redacted] signed up, there was a limited time offer for Walmart, which ended by the time he made his purchase.  As a courtesy I have changed his cash back to show the amount of $119.60.   Please let me know if...

there is anything else I can help with.Thanks!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

I write in regards to the above referenced complaint submitted to your office by [redacted]y and I thank you for allowing us to respond to this complaint.  As an initial matter, we would like to note that [redacted] complaint with your office is entirely without merit as he mis-used our...

service for unauthorized purposes, in violation of our terms of use.  We have accordingly terminated his membership with us.  As background, we host a membership program that allows consumers the ability to, among other benefits, obtain rebates for shipping charges they may incur when shopping online and receive 10% cash back on products purchased from various online merchants, which is paid out in the form of a check each calendar quarter.  Consumers enroll in our program online, which involves their providing personal contact and account information for program billing, and reading and agreeing to our terms of use, which, among other things, prohibits the use of our program for commercial purposes.   As a courtesy accommodation, which we are not obligated to do, we issued [redacted] a full refund of his membership fees.  However, since [redacted]y admitted to using our program for business use we refuse to honor his rebate requests due to his misuse and abuse of our program.    If you need any additional information, please feel free to contact me directly.

I write in regards to the above referenced complaint submitted to your office b[redacted]. We regret any confusion or inconvenience she experienced when doing business with our company and trust that this letter will address her concerns.    Our records show that on May 7th,...

2015, after making an online purchase on [redacted], [redacted] was presented with an ad banner promoting our [redacted]. Ms. [redacted] clicked on the banner and arrived on our order registration page, which provided full details about our money saving membership program and how she can try the program at no cost for 30 days.  The terms on that page, titled “Offer Details,” explained that if she did not cancel her subscription by the end of the trial, her subscription would automatically continue and the monthly subscription fee would be charged to the credit card account that she provided.    Our records show that she completed the registration process by providing her full contact and account information and checking a box that states “I agree to the Offer Details and the Terms of Use & Service” just below the offer terms. Shortly thereafter we sent Ms. [redacted] a welcome e-mail to the e-mail address she provided upon enrollment that included full information on how she can access and enjoy her program benefits and reiterating the program billing terms.    M[redacted] contacted us on 11/1/2016 to cancel her account and we did issue a refund of $38.91 back to her at that time.  I have issued the remaining charges back to Ms. [redacted] account.  The total amount refunded is now $220.49. This should post to her account in 2-5 business days.   Again, we regret any inconvenience this may have caused Ms. [redacted]

I write in regards to the above referenced complaint submitted to
your office by [redacted]. We regret any confusion or inconvenience she
experienced when doing business with our company and trust that this letter
will address her concerns.  It also seems
that there is some confusion with...

how [redacted] signed up with our program, so
please let me clarify.  
Our records show that on November
26th, 2015, after making an online purchase at [redacted] was
presented with an ad banner promoting our [redacted] program. [redacted]
clicked on the banner and arrived on our order registration page, which
provided full details about our money saving membership program and how she can
try the program at no cost for 7 days and also claim a $10 cash back rebate for
her [redacted] purchase. The terms on that page, titled “Offer Details,” explained
that if she did not cancel her subscription by the end of the trial, her subscription
would automatically continue and the annual subscription fee would be charged to
the credit card account that she provided. 
Our records show that she
completed the registration process by providing her full contact and account
information and checking a box that states “I agree to the Offer Details and the
Terms of Use & Service” just below
the offer terms. Shortly thereafter we sent [redacted] a welcome e-mail to the
e-mail address she provided upon enrollment that included full information on
how she can access and enjoy her program benefits and reiterating the program
billing terms. 
Upon receipt of [redacted]’s
cancellation request on April 1st, 2016, we cancelled her membership
and issued a full refund of $64.85. 
Again, we regret
any inconvenience this may have caused [redacted].

Complaint: [redacted] I am rejecting this response because: I still didn't get ANY direct responds to my specific questions: 1. Why my account was not canceled right away if I violated their terms of use, why it was only canceled after I was earned them rebates for two month and reached $1000? 2. Why there is NO OTHER OPTION on website to reopen account that customers who changed their mind and decided that it’s good trustful reliable reward source that they would like to use? 3. I NEVER had multiple accounts as you stated. I NEVER was informed by email that my account was canceled until I contacted you customer service. I reopened my account with identical email address, mail address, name, password (everything) and NEVER used (cashed) promotional $10 check that you mailed to me second time.Sincerely, [redacted]

The complaint that was opened on January 22, 2016 against Clarus Commerce [redacted] has been resolved. The company was very quick to contact and resolve the issue.  Please close this file. Thank you,

I write in regards to the above referenced complaint submitted to
your office by Ms. [redacted].  We regret any confusion or inconvenience she
experienced when doing business with our company and trust that this letter
will address her concerns.
 
Our records show that on 7/18/2014,...

after making a purchase on
[redacted] she saw our offer and joined [redacted].com.  At the time
she would have been offered a $25 [redacted] Gift Card.  I do see that
Ms. [redacted] submitted the gift card online, however we never received the back up
documentation needed for processing the gift card.  As a courtesy I have processed that gift card.  It will be sent out within 2-5 business days.
 
When filling out the registration form for [redacted].com she
would have needed to enter her credit card number, right next to where she
would have entered it was the monthly membership price.  The terms on that
page explained that if she did not cancel the membership within her 30 day review that she would be charged the monthly membership fee of $16.97 on the
credit card that she provided. 
 
Our records show that she completed the registration process by
providing her full contact and account information and clicking a button that
states “I Agree to the Offer Details and the Terms of Use & Terms of
Service” just below the offer details.  Shortly thereafter, we sent Ms.
[redacted] a welcome e-mail with full information on how she can access and enjoy
her program benefits. 
 
Ms. [redacted]’s account has been cancelled and immediately refunded
upon receipt of your letter.  We’ve refunded the full amount back to her
card that was charged. 
 
Again, we apologize for any inconvenience that this may have
caused.
 
Thanks,
 
[redacted]

I write in regards to the above referenced complaint submitted to your office by [redacted] We regret any confusion or inconvenience she experienced when doing business with our company and trust that this letter will address her concerns.    Our records show that on February...

11th, 2017, after making an online purchase on [redacted], [redacted] was presented with an ad banner promoting our [redacted] program. [redacted] clicked on the banner and arrived on our order registration page, which provided full details about our money saving membership program and how she can try the program at no cost for 7 days.  The terms on that page, titled “Offer Details,” explained that if she did not cancel her subscription by the end of the trial, her subscription would automatically continue and the monthly subscription fee would be charged to the credit card account that she provided.    Our records show that she completed the registration process by providing her full contact and account information and checking a box that states “I agree to the Offer Details and the Terms of Use & Service” just below the offer terms. Shortly thereafter we sent [redacted] a welcome e-mail to the e-mail address she provided upon enrollment that included full information on how she can access and enjoy her program benefits and reiterating the program billing terms.    [redacted] contacted us on 5/15/2017 to cancel her account and we did issue a refund of $25.94 back to her at that time.  I have issued the remaining $12.97 back to her at this time.  That should post within 2-5 business days.    Again, we regret any inconvenience this may have caused [redacted]

Hi, I'm confused why [redacted] is claiming she did not receive her check as I see that it was cashed on 7/26/2016.   Please let me know if there are any other questions.  I can also provide an image of the check, but figured I'd wait to see if that was necessary. Thanks!