Best Construction

Thank you for the opportunity to respond to this complaint I apologize for any misunderstanding Dr [redacted] had regarding the benefits of his membership Our records show that Dr [redacted] registered for a day trial membership to [redacted] .com on 3/21/when he saw our offer on his [redacted] [redacted] Order confirmation.I see that on March 21, he emailed the required back up documentationThere is no mention in that email that he wished to cancel his account.The next email I can locate was received on April 20, where Dr [redacted] requested that his account be cancelled We cancelled his account, and because he had been charged the monthly membership fee of $that same day, we processed a refund, and emailed him back letting him know this is what occurred That was the only charge made by [redacted] .comI am not sure what additional charges Dr [redacted] is referring to but would be happy to review if he can provide me more detailed information I cannot find the email he is referring to that he sent several weeks earlier and can only assume it did not reach us for reasons unknownIn the email we received on 4/21/15, we also explained that the $check he received was only for his 10% cashback benefit and that as a courtesy we processed the $for the shipping claim early He should receive that check in 7-business daysOur processing time for shipping claims is 3-weeks, and when Dr [redacted] submitted the claim he was informed of this processing time Please let me know if I can be of any further assistance Thank you

I write in regards to the above referenced complaint submitted to your office b [redacted] We regret any confusion or inconvenience she experienced when doing business with our company and trust that this letter will address her concerns Our records show that on May 7th, 2015, after making an online purchase on [redacted] , [redacted] was presented with an ad banner promoting our [redacted] Ms [redacted] clicked on the banner and arrived on our order registration page, which provided full details about our money saving membership program and how she can try the program at no cost for days The terms on that page, titled “Offer Details,” explained that if she did not cancel her subscription by the end of the trial, her subscription would automatically continue and the monthly subscription fee would be charged to the credit card account that she provided Our records show that she completed the registration process by providing her full contact and account information and checking a box that states “I agree to the Offer Details and the Terms of Use & Service” just below the offer termsShortly thereafter we sent Ms [redacted] a welcome e-mail to the e-mail address she provided upon enrollment that included full information on how she can access and enjoy her program benefits and reiterating the program billing terms M [redacted] contacted us on 11/1/to cancel her account and we did issue a refund of $back to her at that time I have issued the remaining charges back to Ms [redacted] account The total amount refunded is now $This should post to her account in 2-business days Again, we regret any inconvenience this may have caused Ms [redacted]

Hello, Thank you for the opportunity to answer this complaint We apologize for any confusion that Mr [redacted] had with our program receiving his gift card Mr [redacted] ’s gift card was initially submitted on 7/5/and was processed and sent to his address within the 3- week processing period on 8/12/ On 9/25/we received Mr [redacted] ’s gift card back as undeliverable from the [redacted] Mr [redacted] contacted us on 5/11/2015, at that time we updated his address and resubmitted this gift card, which was sent out today, 5/12/ Mr [redacted] should be receiving his gift card in the mail within 5-business days If Mr [redacted] does not receive the gift card please feel free to have him contact me directly and I would be more than happy to assist him Thank you***

I write in regards to the above referenced complaint submitted to your office by Mr [redacted] We regret any confusion or inconvenience he experienced when doing business with our company and trust that this letter will address his concerns Our records show that on November 24th, 2016, after making a purchase on [redacted] ’s site, Mr [redacted] was presented with an ad banner promoting our [redacted] programMr [redacted] clicked on the banner and arrived on our order registration page, which provided full details about our money saving membership program and how he can try the program at no cost for days The terms on that page, titled “Offer Details,” explained that if he did not cancel his subscription by the end of the trial, his subscription would automatically continue and the monthly subscription fee would be charged to the credit card account that he provided Our records show that he completed the registration process by providing his full contact and account information and checking a box that states “I agree to the Offer Details and the Terms of Use & Service” just below the offer termsShortly thereafter we sent Mr [redacted] a welcome e-mail to the e-mail address he provided upon enrollment that included full information on how he can access and enjoy his program benefits and reiterating the program billing terms We apologize for the confusion Mr [redacted] had regarding the amount of days in his trial The day that he joined counts as the first day of his trial As a courtesy, I have issued a full refund back to Mr [redacted] ’s account The total refund will be $and should post back within 2-business days Again, we regret any inconvenience this may have caused Mr [redacted]

I write in regards to the above referenced complaint submitted to your office by [redacted] We regret any confusion or inconvenience she experienced when doing business with our company and trust that this letter will address her concerns Our records show that on March 9th, 2018, after making an online purchase on [redacted] , [redacted] was presented with an ad banner promoting our [redacted] program [redacted] clicked on the banner and arrived on our order registration page, which provided full details about our money saving membership program and how she can try the program for days for $ The terms on that page, titled “Offer Details,” explained that if she did not cancel her subscription by the end of the trial, her subscription would automatically continue and the monthly subscription fee would be charged to the credit card account that she provided Our records show that she completed the registration process by providing her full contact and account information and checking a box that states “I agree to the Offer Details and the Terms of Use & Service” just below the offer termsShortly thereafter we sent [redacted] a welcome e-mail to the e-mail address she provided upon enrollment that included full information on how she can access and enjoy her program benefits and reiterating the program billing terms [redacted] contacted us on 3/9/to cancel her account and we did issue a full refund of $back to her at that time This should have posted to her account within 2-business days Again, we regret any inconvenience this may have caused [redacted]

I write in regards to the above referenced complaint submitted to your office by [redacted] We regret any confusion or inconvenience she experienced when doing business with our company and trust that this letter will address her concerns Our records show that on December 11th, 2011, after making an online purchase o [redacted] was presented with an ad banner promoting our [redacted] com program [redacted] clicked on the banner and arrived on our order registration page, which provided full details about our money saving membership program and how she can try the program at no cost for days The terms on that page, titled “Offer Details,” explained that if she did not cancel her subscription by the end of the trial, her subscription would automatically continue and the monthly subscription fee would be charged to the credit card account that she provided Our records show that she completed the registration process by providing her full contact and account information and checking a box that states “I agree to the Offer Details and the Terms of Use & Service” just below the offer termsShortly thereafter we sent [redacted] a welcome e-mail to the e-mail address she provided upon enrollment that included full information on how she can access and enjoy her program benefits and reiterating the program billing terms [redacted] contacted us on 9/22/to cancel her account and we did issue a full refund of $back to her at that time I have issued the remaining charges back to [redacted] account The total amount refunded is now $This should post to her account in 2-business days Again, we regret any inconvenience this may have caused [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that although their response is inaccurate and incorrect their resolution is satisfactory to me Sincerely, [redacted]

Hi,*I write in regards to the above referenced complaint submitted to your office by... Mr.***. We regret any confusion or inconvenience he experienced when doing business with our company and trust that this letter will address his concerns. Our records show that on 7/31/2015, after making a purchase at [redacted] ***, [redacted] was offered a $10 cash back rebate on that purchase. [redacted] clicked on the offer and arrived on our registration page, which provided full details about the membership program and how he can try the program at no cost for 7 days. The membership fee was listed directly next to where [redacted] would have entered his credit card information. Also, he had to agree to the terms and conditions that were listed on this page, which again listed the membership fee. The terms also explained that if he did not cancel his membership by the end of the trial, his membership would automatically continue and the monthly membership fee would be charged to the credit card account that he provided. We have issued a refund for the membership fees that [redacted] was charged. Those refunds should post back to his account within 2-5 business days. If [redacted] has any additional questions he can certainly reach out to me directly.

Hi, As an initial matter, we would like to note that [redacted] complaint with your office is entirely without merit as he mis-used our service for unauthorized purposes, in violation of our terms of use We have accordingly terminated his membership with us As background, we host a membership program that allows consumers the ability to, among other benefits, obtain rebates for 10% cash back on products purchased from various online merchants, which is paid out in the form of a check each calendar quarter Consumers enroll in our program online, which involves their providing personal contact and account information for program billing, and reading and agreeing to our terms of use, which, among other things, prohibits the use of our program for commercial purposesWe believe that [redacted] a used our service for a commercial enterprise, in violation of our membership terms First, [redacted] admitted to using this program for commercial use Also, the address listed on the account is a business address In our experience, accounts displaying these types of characteristics typically involve a commercial enterprise, and as a result, we terminated [redacted] a’s membership, which we have the right to do under the program termsAs a courtesy accommodation, which we are not obligated to do, we issued [redacted] a full refund of his membership fees However, we refuse to honor his rebate requests due to his misuse and abuse of our program Thanks!

Thank you for the opportunity to respond to this complaint [redacted] reached out to us directly to reissue these checks After looking into his issue, we refunded checks from 8/11/and 4/12/to him We also sent him a list of all the checks that were already cashed If *** [redacted] still has any questions regarding his account he can contact us directly, and we can send him the additional informationThanks!

The complaint that was opened on January 22, against Clarus Commerce [redacted] has been resolvedThe company was very quick to contact and resolve the issue Please close this fileThank you,

I write in regards to the above referenced complaint submitted to your office by [redacted] We regret any confusion or inconvenience she experienced when doing business with our company and trust that this letter will address her concerns Our records show that on November 14th, 2016, after making an online purchase on [redacted] , [redacted] was presented with an ad banner promoting our [redacted] Ms [redacted] clicked on the banner and arrived on our order registration page, which provided full details about our money saving membership program and how she can try the program at no cost for days The terms on that page, titled “Offer Details,” explained that if she did not cancel her subscription by the end of the trial, her subscription would automatically continue and the monthly subscription fee would be charged to the credit card account that she provided Our records show that she completed the registration process by providing her full contact and account information and checking a box that states “I agree to the Offer Details and the Terms of Use & Service” just below the offer termsShortly thereafter we sent [redacted] a welcome e-mail to the e-mail address she provided upon enrollment that included full information on how she can access and enjoy her program benefits and reiterating the program billing terms Ms [redacted] contacted us on 11/21/to cancel her account and we did issue a full refund of $back to her at that time That should have posted to her account, if not please let me know Again, we regret any inconvenience this may have caused [redacted]

I write in regards to the above referenced complaint submitted to your office by Ms [redacted] We regret any confusion or inconvenience she experienced when doing business with our company and trust that this letter will address her concerns Our records show that on March 1st, 2016, after making an online purchase on ***, Ms [redacted] was presented with an ad banner promoting our FreeShipping.com programMs [redacted] clicked on the banner and arrived on our order registration page, which provided full details about our money saving membership program and how she can try the program at no cost for days The terms on that page, titled “Offer Details,” explained that if she did not cancel her subscription by the end of the trial, her subscription would automatically continue and the monthly subscription fee would be charged to the credit card account that she provided Our records show that she completed the registration process by providing her full contact and account information and checking a box that states “I agree to the Offer Details and the Terms of Use & Service” just below the offer termsShortly thereafter we sent Ms [redacted] a welcome e-mail to the e-mail address she provided upon enrollment that included full information on how she can access and enjoy her program benefits and reiterating the program billing terms Ms [redacted] contacted us on 12/3/to cancel her account and we did issue a full refund back to her at that time Those refunds should have posted to her account by now, please let me know if they haven’t Again, we regret any inconvenience this may have caused Ms [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Hi,
I’m writing in regards to the above referenced complaint
submitted to your office by Mr***. We regret any confusion
regarding the membership fee with ***.com and trust that this letter
will address his concerns.
When signing up for
his account, it stated right next to
where he would have entered his credit card information that he will be billed
$per month for the monthly membership fee. After signing up Mr
*** would have received a welcome email from us, in that email it
would have explained the monthly membership fee as well.
Mr*** contacted our company on 7/24/2015, we
issued refunds to his account as requested by him. Then, on 7/26/
we received a dispute from his bank regarding those charges. Since we had
already refunded those charges to him we disputed that chargeback with his
bank. Mr*** should have received the $back in his
account by now. If not, please let me know and I would be happy to look
into this further for him
If you have any other questions please let me know and I
would be more than happy to help
Thanks,
***

Hi, I am writing in regards to the above referenced complaint
submitted to your office by Mrs***. We regret any confusion or
inconvenience she experience when doing business with our company and trust
that this letter will address her concerns.
Mrs*** saw our offer on
*** on 11/29/when she was
making a purchase. Once she clicked the
offer it would have connected her to the registration page on our site, which
provided full details about the subscription program, including the monthly
subscription for $12.97, and instructions on enrolling in the program at no
cost for days. The terms on that page explained that if she did not
cancel her subscription by the end of the review, her subscription would
automatically continue and the monthly subscription fee would be charge to the
credit card account that she provided.
Our records show that she completed the registration process by
providing her full contact and account information and clicking the button that
states, “I agree to the offer details and the Terms of Use & Service” just
below the offer terms. Additionally, next to where the credit card
information was entered, was the subscription fee that be charged if her
account was not cancelled in the review period. Shortly thereafter we
sent Mrs*** a welcome email, again stating the terms of the subscription
and including the subscription fee.
Mrs*** contacted us on 2/9/and we issued a full refund
back to her account. That total amount
will be $and should post within 2-business days.
We apologize for any inconvenience this may have caused and I
would be more than happy to speak to Mrs*** directly about this.
She can contact me directly at ###-###-####.
Thanks!
Mike

Complaint: ***
I am rejecting this response because:
I can only say that I was led to believe that I was registering with *** in order to get free shipping from them in the future and was not subscribing to a service that I would have to pay for I would NEVER have subscribed to a free trial for anything because I know what a hassle it is to cancel At any rate I never received *** *** on anything from *** and it is simply not reasonable for them to refuse a refund for services that were not provided My credit card information was entered on the screen because I was purchasing from *** and they could easily have captured the information there At the very least, the company did not operate in good faith.I did some research and found that a lot of people have been victimized by this company See the sample screen attached.There is no way the company can make this right for me My concern is for other people who may be similarly deceived I would like this case to be closed but *** deserves no credit for resolving this complaint
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***