Best Way Home Improvement

The customer signed a month contractWe show nothing that would indicate anything was supposed to be a month agreementThe customer received hundreds of dollars of free equipment during the installationWe are able to install free equipment because the customer was signing a month agreement We sent the customer a letter informing her of contract status the day after she called inThe customer called in weeks after we sent her confirmation letter inquiring about what it meansWhen I spoke to the customer yesterday I tried to explain this to herI emailed her a copy of her agreementIn an effort to avoid further escalation, we reached a verbal agreement where the customer would be having someone move the system to her new home in [redacted] , and I would waive the $charge to install the system at her new home with a month agreementThe person would be arriving in [redacted] on October 10thShe agreed to this, and requested that I e-mail her a confirmation of what we had agreedI did so, along with the month agreementThe phone call ended with her making personal insults towards myself, using vulgarity, and stating that we did not try to help herThe customer did not return the agreement that I sent, or respond to the email that I sent She then filed this complaint with the Revdex.comI am going to assume the customer has now rejected that offer The customer did not sell her home, and per her own admission, has residents in the home where the alarm isUnfortunately this is not grounds to break a contractWe are holding the customer her contractSafe Home Security has not altered that arrangement, nor did we make any changes to that arrangement, nor did the customer sell the propertyWe attempted to offer the customer other options, but were insulted for doing soThe customer then reached out on our social media page, and when I attempted to assist her through that avenue, the customer again refusedWe feel at this point the customer is not interested in assistance, but more interested in slanderThe customer's contract will expire on August 17th, She is responsible for the payments up until that timeIf she prefers, she can buy out her contract with a payment of $I have attached a copy of the customer's contract for the Revdex.com's review

Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] If Safe Home Security would have kept their promise to come out and test my system; I would not have gone with another company I waited over two months for them to test my system; I call numerous times; I got the same reply each time; we will send out a rep but they did not

The clients total rate is $a month The State of CT requires 6.35% sales tax Total payment is $ There are no hidden fees

Complaint: [redacted] I am rejecting this response because the business did NOT submit the repair to my credit before the complaint was madeI complained multiple times and they insisted that I had to submit the request to remove the mistake; not themUntil I opened the Revdex.com complaint and contacted an attorney, they were refusing to do anything Sincerely, [redacted]

The account has since been closed

Complaint: [redacted] I am rejecting this response because: Mr [redacted] statement is not trueWhile I did not have the correct password at first, I did get it and when I watched the break in ( the one he said I claimed to have had) the video gliched at the part when the person through the ice block through the windowI burnt a disk, so I have proofMr [redacted] also accuses me of wanting to break the contract, this is far from the truthSafe Home Security was offering me the same service as [redacted] for almost half of what I was payingWhy would I what to pay more if the service worked? There business is supposed to be securityI felt a total lack of security while I had them monitoring my storeI am also coping the two emails I sent them early on because there was more problems that these:March 27, emailTo: Safe Home Security: Safeguard SecurityThis email is notice that we are canceling our Safeguard Security System and ***, effective immediately, for the reasons listed belowFor the security:1) The installers left without hooking up either the front door chime or the back door alarm, leaving the store without door security for at least a week, until your techs were able to return.2) There was a glass breaking incident on Feb 11, and the system failed to activateThe smashed in door was wide open all night, in sub-zero weather, an invitation to looters.3) About a week later, I tried to add a new employee's security code to the systemI could not add the new security number, and so I called for helpI spoke with four technicians and two supervisors and still the problem was not resolvedA supervisor promised to follow up but no one has.4) I was promised two portable panic buttons, and to this day, have only received one.As for the ***: 1) When installing the ***, the technician you sent was unable to set it up for me to watch on my laptop at homeThis is is how I provide remote security backup for the storeIt left me blind for the weekendThe following week, he brought a representative from the company to set it up "properly." Even so, w e have never been able to get playback to sync up with multiple panels.2) I attempted to burn a single panel to a disc and it used the whole disc for less than minutes of contentIt was difficult to play back the discFinally, during a critical time in the glass breaking incident, the playback "glitched" and missed the actual incidentI had to use my neighbor's [redacted] security system to catch the perpetrator.3) I attempted to get support for [redacted] use, but couldn't get anyone to call us backI called your competitor to see if they could help me, and they actually called me back!4) [redacted] has canceled payment for the [redacted] after agreeing with me that the product has not worked properlyYou may pick it up at your convenience anytime during store hours.For these reasonTo whom it may concern,I called today to confirm the cancellation of the (lack) of service that I asked for on March 16, As from what I have come to expect from your company, I was told that there's no record of this and that I had to write (another) emailThe address is [redacted] ***The account number is [redacted] I paid $by credit card and $with check #***Please cancel the service retroactive to this first email (3-16-15) and reimburse me the difference ASAP[redacted] -----Original Message----- From: [redacted] To: [redacted] Cc: info < [redacted] Sent: Mon, Mar 16, 11:am Subject: Cancel, effective immediately To: Safe Home Security: Safeguard SecurityThis email is notice that we are canceling our Safeguard Security System and ***, effective immediately, for the reasons listed belowFor the security:1) The installers left without hooking up either the front door chime or the back door alarm, leaving the store without door security for at least a week, until your techs were able to return.2) There was a glass breaking incident on Feb 11, and the system failed to activateThe smashed in door was wide open all night, in sub-zero weather, an invitation to looters.3) About a week later, I tried to add a new employee's security code to the systemI could not add the new security number, and so I called for helpI spoke with four technicians and two supervisors and still the problem was not resolvedA supervisor promised to follow up but no one has.4) I was promised two portable panic buttons, and to this day, have only received one.As for the ***: 1) When installing the ***, the technician you sent was unable to set it up for me to watch on my laptop at homeThis is is how I provide remote security backup for the storeIt left me blind for the weekendThe following week, he brought a representative from the company to set it up "properly." Even so, w e have never been able to get playback to sync up with multiple panels.2) I attempted to burn a single panel to a disc and it used the whole disc for less than minutes of contentIt was difficult to play back the discFinally, during a critical time in the glass breaking incident, the playback "glitched" and missed the actual incidentI had to use my neighbor's [redacted] security system to catch the perpetrator.3) I attempted to get support for [redacted] use, but couldn't get anyone to call us backI called your competitor to see if they could help me, and they actually called me back!4) [redacted] has canceled payment for the [redacted] after agreeing with me that the product has not worked properlyYou may pick it up at your convenience anytime during store hours.For these reasons, I have lost all confidence in the security system that you providedA security system is not something on which I can compromiseInstead of feeling safer, we feel less safeT herefore, please immediately cancel my security system and monitoring, confirm the cancellation, and pick up the [redacted] at your earliest convenience.Sincerely, [redacted] March 27,emailTo whom it may concern,I called today to confirm the cancellation of the (lack) of service that I asked for on March 16, As from what I have come to expect from your company, I was told that there's no record of this and that I had to write (another) emailThe address is [redacted] ***The account number is [redacted] I paid $by credit card and $with check #Please cancel the service retroactive to this first email (3-16-15) and reimburse me the difference ASAP[redacted] -----Original Message----- From: [redacted] To: [redacted] Cc: info [redacted] Sent: Mon, Mar 16, 11:am Subject: Cancel, effective immediately To: Safe Home Security: Safeguard SecurityThis email is notice that we are canceling our Safeguard Security System and ***, effective immediately, for the reasons listed belowFor the security:1) The installers left without hooking up either the front door chime or the back door alarm, leaving the store without door security for at least a week, until your techs were able to return.2) There was a glass breaking incident on Feb 11, and the system failed to activateThe smashed in door was wide open all night, in sub-zero weather, an invitation to looters.3) About a week later, I tried to add a new employee's security code to the systemI could not add the new security number, and so I called for helpI spoke with four technicians and two supervisors and still the problem was not resolvedA supervisor promised to follow up but no one has.4) I was promised two portable panic buttons, and to this day, have only received one.As for the ***: 1) When installing the ***, the technician you sent was unable to set it up for me to watch on my laptop at homeThis is is how I provide remote security backup for the storeIt left me blind for the weekendThe following week, he brought a representative from the company to set it up "properly." Even so, w e have never been able to get playback to sync up with multiple panels.2) I attempted to burn a single panel to a disc and it used the whole disc for less than minutes of contentIt was difficult to play back the discFinally, during a critical time in the glass breaking incident, the playback "glitched" and missed the actual incidentI had to use my neighbor's [redacted] security system to catch the perpetrator.3) I attempted to get support for [redacted] use, but couldn't get anyone to call us backI called your competitor to see if they could help me, and they actually called me back!4) [redacted] has canceled payment for the [redacted] after agreeing with me that the product has not worked properlyYou may pick it up at your convenience anytime during store hours.For these reasons, I have lost all confidence in the security system that you providedA security system is not something on which I can compromiseInstead of feeling safer, we feel less safeT herefore, please immediately cancel my security system and monitoring, confirm the cancellation, and pick up the [redacted] at your earliest convenience.Sincerely, [redacted] The fact that Mr [redacted] implied that I was looking for a way out of the contract and that I CLAIMED to have a glass break is adding insult to injury, but then again this appears to be the lack character that has been my experience with this companyI also have video of the break in that occurred on February 11, that was acquired with the neighboring business security system Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:i did not reject their service I have been trying to get our alarm fixed since november everytime I call its they are contacting someone close to me or something giving me the run around as long as my alarm is not working no money will be in account for them to get paid and my calling days are over if they want to fix it they can contact me which they havent been doing for months if Revdex.com would read all their reviews they would see what crooks this company is Sincerely, [redacted]

The company apologizes for the negative experience the customer has had, though that does not nullify the legally binding agreementThe final payment is $449.91, and if the customer needs the final invoice in writing they may contact [redacted] (Co-Director of the Customer Care Department) at [redacted] xt***

I AM MAILING A COPY OF THE PAYMENT HISTORY FOR CUSTOMERS TO REVIEW PER THEIR REQUEST

To Whom it May Concern, [redacted] had been a customer of Safe Home Security since 2/19/ [redacted] cancelled his service 02/27/On our end it shows that [redacted] 's account has always been paid on time and was never lateAdditionally the account was closed with a zero balance.Somehow after the cancellation occurred the account may have been reporting as non-paid, even though the account was closedAs soon as this was brought to our attention we did an immediate credit update to [redacted] and [redacted] Credit Bureaus [redacted] is stating we negatively reported him to [redacted] , which is not possible as we do not report to [redacted] Safe Home Security apologizes for any inconvience's [redacted] may have incurred because of this errorWe have since updated the reporting as paid on time and never late, with the account closed in fullPlease allow 7-days for this to reflect on [redacted] 's Credit ReportSincerely, [redacted] ***

[redacted] has set a service with us on Monday He was last serviced in June and everything was ok [redacted] claims he set up multiple other servicesOur phone system has no recored of his number calling in after the June service

This account has been cancelled without further obligation

The technician made his way out to the customer’s home Friday May and replaced the troublesome sensors with newer wireless micro contactsUnfortunately, there was a miscommunication with the customer sons who also bears the same name but everything that was discussed with the senior has since been discussed with the JuniorThe customer can contact Christopher H [redacted] at ###-###-#### by phone or by email at [redacted] Christopher H [redacted] Customer Service Manager Safe Home Security Sebethe Dr Cromwell, CT ###-###-#### mailto: [redacted] @safehomesecurityinc.com www.safehomesecurityinc.com https://www.facebook.com/pages/Safe-Home-Security-Inc/[redacted]

Complaint: [redacted] I am rejecting this response because: I still have not received the agreement to examine the contentI believe that agreement was not valid when Safe Home Security acquired it from Point Security That is my position so therefore, I do not owe any balanceto any company As a consumer , my obligation is to pay for services rendered I have chronologically stated the events which shows that the company did not deliver the services and therefore defaulted I would like an objective knowledgeable third party to clarify the matterThank you very much Sincerely, [redacted] ***

Revdex.com Response [redacted] After speaking with the customer we were able to mediate the situation and figure out where we can excel and get betterWe agreed on a new date and time to have our technician fix her initial problem with their alarm on December 7thAs far as consistency the customer has been instructed to contact Christopher H [redacted] in regards to their account if any need arises in the futureChristopher can be reached at ###-###-#### or via email [redacted] MsoNormal>Middletown, CT ###-###-####

Complaint: [redacted] I am rejecting this response because: We were unaware of this security system as they had set up automatic withdrawalsTherefore - we had no way to address the issue "years ago" Jann Carter is now deceased

After speaking with the Mrs [redacted] it was determined that the three page carbon paper agreement was mailed out to the customer’s home on February 11, Our representative spoke with Mrs [redacted] and was granted the permission to send the paperwork to her physical addressFebruary 21, the agreement was signed “ [redacted] ” and the white and yellow copies labeled for the office were mailed backThe customer’s pink copy of the agreement was not mailed to us as it is for their own recordsThe hand written section of the agreement which had her name and address was filled out by our representative, the same as our first agreement together March 31, It was explained that if she were to send legal evidence of a forgery and or identity theft that we will cancel and terminate the agreement with no penalty Christopher H [redacted] Customer Service Manager Safe Home Security [redacted] ###-###-#### mailto: [redacted]

WE WILL SEND AN E OSCAR REPORT TO THE CREDIT AGENCY BUT AS FAR AS THE PAST DUE MONEY WITYHOUT CONTACT TO MR [redacted] WE WILL CONTINUE TO TRY AND RESOLVE THE FINANCIAL PART UNTIL HE CONTACTS ME HE HAS ALL MY CONTACT INFORMATION THANK YOU FOR YOUR TIME AND CONSIDERATION IN THIS MATTER THANK YOU

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10526073, and find that this resolution would be satisfactory to me

Complaint: [redacted] I am rejecting this response because:I am rejecting the offer because looking at the contract my signature is forgedI don't sign my name in that mannerNor do I use my middle initialAgain, the representative offered to lower my bill to a month via telephone which I have paid on time except for the last months (which I intend to pay) I am very saddened that the reps signature handwriting and my (fake signature look exactly the sameNice Try [redacted] Sincerely, [redacted] ***