Best Way Home Improvement

[redacted] WE HAVE AGREED TO WAIVE THE BALANCE AND REPAIR ANY THING WE MAY HAVE DAMAGED I HAVE BEEN TRYING TO CONTACT YOU PERSONALLY SO THAT WE MAY IRON OUT ALL THE SPECIFICS AND LEFT MANY MESSAGESLIKE I OFFERED BEFORE WE SUBMITTED FOR A CREDIT REPAIR AND I EXPLAINED THAT ONCE I SEND IT IN IT IS UP TO THE BUREAU THEMSELVES TO ACT ON ITANY QUESTIONS PLEASE CONTACT ME AT EXT [redacted] THANK YOU Salvatore C [redacted] Resolutions Department Manager Safe Home Security Sebethe Dr Cromwell, CT ###-###-#### mailto: [redacted] www[redacted]

Please refer to previous offer Your account has been notated so that when you call they will set service We are not cancelling contract

The customer has submitted estimates, all to replace the entire area of the roof of the entry way, as opposed to the the only shingles that need to be replace, due to the damage caused by the ladderWe offered the customer $750.00, which he turned down

WE HAVE COME TO AN AGREEMENT WITH THE CUSTOMER THAT IS SATISFYING TO BOTH PARTIES

The complete resolution that Mr [redacted] and I agreed on hasn't been met I did get the products that I was promised along with a tech that came out to train me on the systemHowever, the billing should have started in December, but they have tried several times to debit my account and I placed a stop payment on the auto deduction because of it Now they say I owe for a returned check fee and months of monitoring I have called Mr [redacted] several times without any return call from him The billing according to our agreement should have started in Dec Please assist me in this matter The last person at Safe Home Security that I spoke with said there were no notes in the file stating this If it was an oversight it could easily be corrected but without any contact from MrBelanger I don't have a clue what is happening [redacted]

Negative We recieved a cancel letter february 6th While we will honor the month to month email from a representative of the previous company we cannot cancel until a letter is submitted which we now have No refund will be issued but the client will have no further billing

Please contact Karen C [redacted] at ###-###-#### who can assist you personally

Service is set for 12/ The client agreed to this resolution

We are sending audio file today of Client requesting sensors only, into the rateWe can reschedule a service appointment when Client is ready, and if they would like more than the six sensors agreed to, we can take a cash payment for $per transmitter without the monthly rate going higher Shane M [redacted] Service Manager [redacted]

The contract was changed from months to months You agreed with the term Please listen to the enclosed verification recording of you accepting the month term

This agreement shall remain in effect until July 8,

[redacted] I will reschedule the appointment with you and will send out a different technician to fix the problemI will call you shortly after I speak with the technician Respectfully, Todd S [redacted] Dispatch Manager Safe Home Security Sebethe DrCromwell, CT###-###-#### [redacted]

We have applied the credit of three months to the account, and Mr [redacted] is aware

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] *** This is what they have been say sent SeptemberI have not Receive money back it this timeThey are so selling year contract in the [redacted] when we only allow two year contractPlease look in to this company sell procedureThey also offer me two months free but decline the offer later

This customer agreed to the renewalThis customer signed the renewalWe called to confirm the service appointment in which we have recorded proof that the calls were madeCustomer called after the fact and acted very upset that we did not show nor callI sent her copies of the recorded calls that PROVE we did call to confirm appointment, The agreement is legal and valid, and we would be more than happy to service the account as agreed upon with the customer Also, the cancel letter that was received was prior to the new agreementThis cancel letter would NOT go toward the new agreement signed by the customer Gary B [redacted] Corporate Resolutions Manager Safe Home Security [redacted] Middletown, Ct###-###-#### [redacted]

Complaint: [redacted] I am rejecting this response because: I will be happy to send [redacted] the copy of the entire agreement that I have It is a carbon copy of the agreement as I signed it He can expect it tomorrow I need to bring it from home and scan it Sincerely, [redacted]

COMPLAINT [redacted] Safe Home Security In response to the rejection we are willing to show the client a breakdown of charges showing what is owed and why the buyout amount is accurateThere is an agreement signed by the client and it must be honoredThere were no overcharges on this account and the balance is accurateWe are willing to work with customer, the contract was never voided until the balance was paidJevaun P [redacted] Resolutions Department Manager Safe Home Security Middle StMiddletown, CT [redacted] www.safehomesecurityinc.com

The number I have for Safe Home Security is ###-###-####I spoke with Gary B [redacted] on several occasions, his extension is [redacted] The number to [redacted] Company is ###-###-####But every time I try to reach someone on the resolution department, no one ever answersI've left messages and they never call backThey owe me approximately $I can provide bank statements with proof of exactly how much they are supposed to refund me if need be.Thank you for helping me[redacted]

Dear Ms[redacted] , Ms [redacted] @ Your [redacted] / Connecticut, recommended Me to 1) Lodge My complaint associated with my various issues with the Safe Home Security, Inc, @ the Revdex.com's web site [redacted] ( which I did just now ) & to 2) Send You the correspondent associated with the issue for Your kind attention by e- mailConsequently, I am sending You all the important e- mails exchanges done with the SHS,Inc's representatives I am 1/years old retired senior citizen with heart problems and trying hard to live a peace full lifeFor the last plus years I have never delayed any payments with any one, for that matter and never defaulted ever on any obligationsThat's the reason My [redacted] rating with all the three rating agencies has been always around "800" markEven with SHS Incfor the last years, I have promptly paid all the dues in timeHowever, this year their over billing issues, as stated in My attached e-mails, coupled with their incompetence and repeated mistakes, the payment was little delayed but it was still done on timeHowever, in spite of My acctbeing current & in [redacted] balance they reported my name to all the [redacted] rating agenciesFor which they have no explanation except saying that in the next to weeks it will be taken care off Basically, I want them to confirm to me 1) I have made all the payments until the final expiry of the agreement/ contract date of April 29th, 2) They have received a termination of contract notice @ the expiry dateI.eApril 29th, and the last but not the least 3) My name is cleared with all the [redacted] rating agencies For the last 3-months I have gone through a hell in dealing with such incompetent peopleI really don't know wether it's incompetence or deliberate harassment ( Because I wanted to terminate the contract @ the expiry date of the agreement ) or a scam ! Anyways, please help me to resolve the problem a.s.a.pSent from my iPad Begin forwarded message: From: [redacted] Date: October 5, at 6:55:PM EDT To: Stephanie L [redacted] < [redacted] > Cc: [redacted] Subject: Re: Safe Home Security IncOver Billing Problem Dear Stephanie, To put the facts in a right prospective, please find below the details:- 1) Since July 1st,Your SHS, Inc cohas been sending Me the Bills/Invoices on an annual/yearly basis, covering the period July 1st-June 30th..........etc 2)on April 29th, 2011, I signed/renewed a years contract, expiring on April 29th, 3) On June 1st, Your billing deptsent me invoice for US $ 458.80, covering the period July 1st, 2015-June 30th, However, the correct invoice should have been for only months, covering the period of July 1st, 1015-April 29th 2016, the day my contract expiresIn other words I was over billed and should have been billed for US $ ( 458.80x10/)Rest of the facts You guys know from My attached e-mails 4) On June 23rd, I paid US $ 114.70, as requested in MrJarod B [redacted] 's invoice dated June 19th, ( covering the quarterly period of July 1st-Sept.30th, 2015.) by a check no***Additionally, I paid US$ by [redacted] card on Sept15th,2015, as recommended by Kenneth G***Hence, I paid total US$ to settle all the outstanding dues ( US$ 114.70+US$ ) until the expiration of the Contract ( April 29th, ) 5) in summery, I paid US$ more than what I contractually owe to Your company( US$ 402.30-US$ )Got it ! 6) Lastly, I simply don't understand why my name was referred to all the Rating Agencies as " Payments past due for months"when in reality my account was in compliance/current until Sept 30th, (refer to above ) ? Secondly, when I paid Iin the full outstanding amount of US$ on Sept15th, Why then and there My name was not cleared with the Rating Agencies ? Why he had to wait until October 2nd, to hear from Me about the problem ? ( see My attached e-mail ) Looking forward to hear from You guys a.s.a.p Regards, [redacted] Sent from my iPad On Oct 2, 2015, at 6:PM, Kenneth G [redacted] < [redacted] > wrote: ***, [redacted] update has been issued, please allow 3-weeks for the update to be fulfilled Thanks, Kenneth G [redacted] /Collections, Manager Safe Home Security [redacted] , [redacted] ###-###-#### mailto: [redacted] From: [redacted] Sent: Friday, October 02, 6:PM To: Stephanie L [redacted] Cc: Kenneth G [redacted] Subject: Re: Safe Home Security IncOver Billing Problem Hi Stephanie, Today, I just received a " [redacted] Alert " notification from [redacted] 's [redacted] 's **( I am a registered member ) that Your Safe Home Security Inc's Office @ [redacted] ***, [redacted] , [redacted] ***, Connecticut has referred My name to all the three Rating Agencies namely, 1) [redacted] 2) [redacted] & 3) [redacted] , for two Past Due paymentsI don't understand what's going on at Your end ? Because as repeatedly stated to Your Billing Department's MrJarod B [redacted] & MsLucy A [redacted] and Your collection officer MrKenneth G***, I was wrongly billed, as stated in My earlier e-mails and after the resolution of the problem with MrKenneth G***, on the Sept15th, 2015, I fully paid all the outstanding payment of US $ by [redacted] Card.( as mentioned in Your attached e-mail dated Sept25th, As I earlier told You, I thought that this problem has been resolved amicably However, It seems that due to the lack of co-ordination between Your Company's Billing, Collection and Reporting Departments, I am unnecessarily being harassed and My [redacted] rating has been damaged due to the potentially Negative information has been passed on to the Rating Agencies For almost last years I am Your customer and I have always paid all the bills/invoices on time( check My records in Your file )Only this time and that to due to the over billing this problem came upMy simple question to You is " what are You guys going to do to repair the damage ? Are You guys going to report to the Rating Agencies in question about the resolution of the problem ? Looking forward to hear from You a.s.a.p [redacted] Sent from my iPad On Sep 25, 2015, at 3:PM, Stephanie L [redacted] < [redacted] > wrote: THIS IS THE INFORMATION YOU HAVE BEEN WAITING FOR The payment in the amount of $has been approved Authorization Code: [redacted] Stephanie L [redacted] Customer Service Safe Home Security [redacted] , [redacted] ###-###-#### mailto: [redacted] From: [redacted] Sent: Friday, September 25, 3:PM To: Stephanie L [redacted] Subject: Fwd: Safe Home Security IncOver Billing Problem Dear Stephanie, Many thanks for the earlier Email from YouAppreciate it As promised to You, I am sending You the attached e-mails sent To MrKenneth G [redacted] for which I didn't get any response, as yetI sincerely hope that, as promised, You will take care of all the concerns raised by Me in the subject e-mail Thanking You in advance and looking forward to hear from You a.s.a.p Best wishes and regards, [redacted] Sent from my iPad Begin forwarded message: From: [redacted] < [redacted] Date: September 18, at 8:33:AM EDT To: [redacted] Subject: Fwd: Safe Home Security IncOver Billing Problem Dear Kenneth, On the captioned subject and the attached e-mail, please note the following :- As per Our telephonic conversation on September 15th, ( pm ) We agreed to settle the Outstanding bill for U.S$ 287.60, covering the period until the expiry of the Agreement/Contract of April 29th, Accordingly, I authorized You to debit My [redacted] Card Account for the same amount with the Authorization/Confirmation NoOf # [redacted] You also promised that You will send Me a " e-mail" confirmation for My recordsAlthough, My [redacted] Card Accthas been debited for the said amount of U.S.$ on the same day, so far I have not received any e-mail confirmation from Your end Can You please send Me a "e-mail" confirmation a.s.a.p.? Thanks and regards, [redacted] Sent from my iPad Begin forwarded message: From: [redacted] Date: September 15, at 12:28:PM EDT To: " [redacted] " < [redacted] > Subject: Fwd: Safe Home Security IncOver Billing Problem To MrKenneth G***, Safe Home Security Inc( Collection Dept.) [redacted] [redacted] , [redacted] *** Subject:- Account Number # [redacted] Dear Sir, On the captioned subject and Your letter/notice dated Sept03rd, 2015, please note the following:- On April 29th, 2011, I signed a years ( months ) Agreement/Contract for Monitoring and installation of Security SystemThis Agreement will expire on April 29th, Consequently, this year I should have received a invoice/bill for months I.eFrom July 1st, until April 29th, 2016, for US $ However Your Accounts Deptsent Me a invoice On June 10th, for US $ covering the full year ( from July 1st, until June 30th, ) I bought this discrepancy to the attention of MrJarod B [redacted] ( telext.# [redacted] )After investigation, MrJarod admitted the error and decided to send Me a quarterly invoice instead of yearly or monthly invoiceAccordingly, on June 19th, he sent Me a new invoice of US $ for a quarterly period of July 1st, - Sept 30th, Which I promptly paid on June 23rd, by a check no.# [redacted] for US $ However,on August 10th, I received another invoice for US$ ( US$ 458.81-114.70+10.00+)This time the same mistake was madeOver billing for months less the amount I paid plus financial and late payment penalty charges were added Once again this time I bought this problem to the attention of MsLucy A [redacted] Ext.# ***I spoke to her twiceOn August 24th, & Sept8th, After thorough investigation She admitted it was a mistake and She told Me that She removed the late fee and the financial charges and in the near future I will be billed on a quarterly basis, as agreed upon, for the period of Oct1st, 2015- Dec 31st,I thought that my nightmares are overHowever, just now I received Your Notice stating that the payment is days past due and if I don't remit payment immidiately the matter will be reported to Multiple [redacted] Bureaus ? Can You please explain to Me what is My Fault and why I am being punished ? If this type of harassment continues then I will be left with no other choice but to report this matter to " Revdex.coms " For the last more than years I am Your customer and I have always settled all Your billing invoices on time, ( check your records )Only this time because of over billing and subsequent penalties for no fault on mine, this payment is delayedI will highly appreciate Your kind attention to resolve this problem amicably a.s.a.pBasically, either bill Me on a quarterly basis, as agreed/suggested by Mr Jarod B [redacted] or Bill me for the Oct 1st, 2015- April 29th, ( months period ) US$ and I assure You that the payment will made promptly Looking forward to hear from You a.s.a.p Regards, [redacted] , [redacted] Rest TelNo# [redacted] & Cell no# [redacted]

This is a technical issue with the manufacturing of all alarm panelsSafe Home Security has installed and tested two different types of panels to attempt to resolve this issueThe walls and layout of this particular home is not allowing a signal to be strong enough to reach the customer's bedroom.There is one last panel that we will install in an effort to resolve this issueAyanna P [redacted] will be in contact with this customer to schedule the appointment