Best Way Home Improvement

COMPLAINT [redacted] Safe Home Security In response to the rejection we are willing to show the client a breakdown of charges showing what is owed and why the buyout amount is accurateThere is an agreement signed by the client and it must be honoredThere were no overcharges on this account and the balance is accurateWe are willing to work with customer, the contract was never voided until the balance was paidJevaun P [redacted] Resolutions Department Manager Safe Home Security Middle StMiddletown, CT [redacted] www.safehomesecurityinc.com

While we feel for the customers loss this is a contractual obligation We pay upfront for our customer contracts and need to retain 90% of the original obligation The client signed different documents both stating months so it is unfortunate that he did not understand that term We could move the system if teh client has another location he could use it in, otherwise early cancellation is outlines under section of the attached contract

Alarm has been serviced, and is working fine

This is the third time answering the concernWe are waiting on customer to call us back###-###-#### Gary B [redacted] ext

In a follow up to the complaint by [redacted] , on 11/9, our service technician went to the customer’s home to make the necessary repairs, checked all zones and tested signals, making sure everything was working 100% Our customer service representative, Greg followed up with the customer to check on how the service went and also informed the customer that we have issued a credit to his account for the months the service was not working properlyThe customer was also provided Greg’s extension again as a contact ###-###-#### Ext***

Complaint: [redacted] I am rejecting this response because: I was not okay with itKamisha and I never spoke again after all they could do was give me months freeIt is ridiculous I am paying for service I am not receivingI got the service only because of the cameras which they will not service because they have no one to service themSo again, I had to pay $Last year to service them I was also never told to call back end of or by KamishaI was told by Candice P [redacted] of Safe Home about mid to call back in to get my bill lowered Sincerely, [redacted] ***

This agreement is scheduled to expire on September 25,

The dealer spoke has spoken with the customerA service call has been scheduled to complete the installation of the cameras

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that while this resolution is not what I really want I feel I really have no choice but to accept it assuming that my system will be at least functional I have received the two new sensors however they will not be installed until next Thursday due to the company's delay in sending them to me I was told they would be shipped out overnight to meet the appoint I had set with the installer for last Tuesday They did not arrive here until Wednesday so my next opportunity to be home for them to come is next Thursday So I guess my acceptance is conditional based on the assumption that the sensors will be installed and the system will be functional As soon as my system is operational I will be sending in my letter to cancel my service when the contract expires I will be sure to send it certified with return receipt requested as I do not trust this company They did give me four months free but I don't feel like that really compensates me for all my wasted time and effort dealing with them Their customer service is horrible and I can't wait to be rid of them I still feel like the inducement that I was offered to sign a year contract was not what I received and I fail to see how they can hold me to my end of the bargain but fail to live up to their end of the deal I presume it is the resources of the giant company versus the consumer with limited resources I have wasted enough time and lost enough sleep over this to continue to fight with this arrogant company I thought by filing a complain that I would have an advocate but it is not what I expected it to be The only thing that I gained was that at least they finally contacted me to resolve the outstanding issue to hopefully get the system functional Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: [redacted] provided us with a contract that indicates that we checked that we did not have any other alarm service at the time of the "takeover" which in part was accurate because company SafeGuard or Safe Home was not providing any protection services which they admitted to me in multiple phone conversationsAlthough, they installed the equipment they knew they were not providing alarm services as they were not receiving any signals from the equipment which in turn meant that we were actually being monitored by another companyFurther, as I mentioned in the previous complaint only one person came out and initiated both contracts with us and I know that both companies contract out to third parties for salesSo I believe that Safe Guard should refund me my money from 3/to current in which they have been charging me for services they have not been providing as well as terminate my current contract as they are still not providing any monitoring services to my home Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: PLEASE SEE ATTACHMENT Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I will call [redacted] Monday but [redacted] said that information came from [redacted] *** I will get you the report again at my expense Sincerely, [redacted]

This account is in contract until September 27, Safe Home Security will continue to monitor the home and family until that timeAccess your user's manual, become familiar with your alarm system (it may one day save a life), and arm your system every day and night

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me It is just sad that I had to reach out to the Revdex.com for this to be resolved, when any of the associates I spoke with could have handled this in house Sincerely, [redacted]

HAVE BEEN CALLING CUSTOMER TO RESOLVE BUT HAVE BEEN GETTING V/M AND CAN NOT LEAVE MESSAGEWOULD LIKE A WEEK EXTENSION TO MAIL CUSTOMER

This legal document was sent to the customer's email address and the signature was typed by the customerSafe Home Security is in possession of recorded phone calls of the customer agreeing to receiving and approving this agreement.This account is will remain open in accordance with terms of the previously attached agreement

As we have already stated, there is nothing to show that the alarm system failedWe sent a licensed technician to inspect the system, and the report back was that the system is operationalWhile we understand the customer's frustration being broken into, there is no negligence on the part of Safe Home SecurityWe have to trust a licensed technician when he states it was operating correctlyThere was no fault found or reported by the alarm systemWe found the issue to be user errorWe are sorry the customer was dissatisfied with wiring, as the sensors are all wirelessThe only wires running is the A/C power wire that has no effect on the arming of the systemThe customer did not make any complaints about service before thatThere were no requests for service previouslyIn addition, the customer failed to test their system once a month as stated in their contractIf there was any dissatisfaction with the service, we would have been happy to fix itThe customer's alarm was reporting test signals weeklyThe system was communicating properly throughout the customer's entire time with Safe Home SecurityDespite the customer's claim that the system disarmed itself, we found the problem to be user error In addition, Safe Home Security is not responsible for losses that occur during a break in, especially if the alarm is found to be functioning properlyThere will be no refund given to this customer

To Whom It May Concern,Safe Home Security is willing to move the system to [redacted] daughter's home in order for [redacted] *o use the alarm system since she is currently residing with her daughterNormally, this is a $feeSafe Home Security will offer a one time no charge moving of the systemSincerely,Colin W***Corporate Account ManagerSafe Home Security

I’m responding to this Revdex.com again We are not releasing the customer from our agreement We are going to pursue the entire agreement Customer refused to let our technician do his job As I indicated below If customer needs service he must call our service department Ty,

I will accept this as long as payments can be made over the next months As of November 21, I will be replacing my current system with safe home security for one from *** However I will continue to pay shs for the next months to pay off the $to be released from my contract early If I am unable to pay over the months theI will not accept the offer [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]