Best Way Home Improvement

My account is up to date as of this monthI talked to two supervisors about batteries being replaced and I paid the insurance but they said that I didn't have insurance for the batteriesThe insurance I paid was to cover parts and labor and batteriesone person told me that it was covered then I called ba ck talk to another person sales representative and told me that a supervisor waved it out of courtesy and fix One battery before forfme or I also have problems and issues with them about a camera that they sold meOne representative told me that they didn't even put cameras in my home and they did then I call back and another person would tell me oh yeah we did wewhave it here on record of your ecamer every time I call somebody will tell me something different That's why I wanted to cancel my contract with themToday someone called and tried to tell me that they were going to send someone to fix my batteries that they were coveredI told her I had contacted the Revdex.com and I didn't need that help because I was canceling it no matter whatThey could do whatever they wanted to do I didn't careThey didn't want to really help me until I told him I had Revdex.comThen they wanted to help meI'm just fed upI justI want to be done with them and go elsewhere to get service [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Alarm has been serviced, and is working fine

While we feel for the customers loss this is a contractual obligation We pay upfront for our customer contracts and need to retain 90% of the original obligation The client signed different documents both stating months so it is unfortunate that he did not understand that term We could move the system if teh client has another location he could use it in, otherwise early cancellation is outlines under section of the attached contract

In a follow up to the complaint by [redacted] , on 11/9, our service technician went to the customer’s home to make the necessary repairs, checked all zones and tested signals, making sure everything was working 100% Our customer service representative, Greg followed up with the customer to check on how the service went and also informed the customer that we have issued a credit to his account for the months the service was not working properlyThe customer was also provided Greg’s extension again as a contact ###-###-#### Ext***

This is the third time answering the concernWe are waiting on customer to call us back###-###-#### Gary B [redacted] ext

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me It is just sad that I had to reach out to the Revdex.com for this to be resolved, when any of the associates I spoke with could have handled this in house Sincerely, [redacted]

This account is in contract until September 27, Safe Home Security will continue to monitor the home and family until that timeAccess your user's manual, become familiar with your alarm system (it may one day save a life), and arm your system every day and night

Complaint: [redacted] I am rejecting this response because: I will call [redacted] Monday but [redacted] said that information came from [redacted] *** I will get you the report again at my expense Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: PLEASE SEE ATTACHMENT Sincerely, [redacted]

This agreement is scheduled to expire on September 25,

Complaint: [redacted] I am rejecting this response because: [redacted] provided us with a contract that indicates that we checked that we did not have any other alarm service at the time of the "takeover" which in part was accurate because company SafeGuard or Safe Home was not providing any protection services which they admitted to me in multiple phone conversationsAlthough, they installed the equipment they knew they were not providing alarm services as they were not receiving any signals from the equipment which in turn meant that we were actually being monitored by another companyFurther, as I mentioned in the previous complaint only one person came out and initiated both contracts with us and I know that both companies contract out to third parties for salesSo I believe that Safe Guard should refund me my money from 3/to current in which they have been charging me for services they have not been providing as well as terminate my current contract as they are still not providing any monitoring services to my home Sincerely, [redacted]

The dealer spoke has spoken with the customerA service call has been scheduled to complete the installation of the cameras

Complaint: [redacted] I am rejecting this response because: I was not okay with itKamisha and I never spoke again after all they could do was give me months freeIt is ridiculous I am paying for service I am not receivingI got the service only because of the cameras which they will not service because they have no one to service themSo again, I had to pay $Last year to service them I was also never told to call back end of or by KamishaI was told by Candice P [redacted] of Safe Home about mid to call back in to get my bill lowered Sincerely, [redacted] ***

This legal document was sent to the customer's email address and the signature was typed by the customerSafe Home Security is in possession of recorded phone calls of the customer agreeing to receiving and approving this agreement.This account is will remain open in accordance with terms of the previously attached agreement

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that while this resolution is not what I really want I feel I really have no choice but to accept it assuming that my system will be at least functional I have received the two new sensors however they will not be installed until next Thursday due to the company's delay in sending them to me I was told they would be shipped out overnight to meet the appoint I had set with the installer for last Tuesday They did not arrive here until Wednesday so my next opportunity to be home for them to come is next Thursday So I guess my acceptance is conditional based on the assumption that the sensors will be installed and the system will be functional As soon as my system is operational I will be sending in my letter to cancel my service when the contract expires I will be sure to send it certified with return receipt requested as I do not trust this company They did give me four months free but I don't feel like that really compensates me for all my wasted time and effort dealing with them Their customer service is horrible and I can't wait to be rid of them I still feel like the inducement that I was offered to sign a year contract was not what I received and I fail to see how they can hold me to my end of the bargain but fail to live up to their end of the deal I presume it is the resources of the giant company versus the consumer with limited resources I have wasted enough time and lost enough sleep over this to continue to fight with this arrogant company I thought by filing a complain that I would have an advocate but it is not what I expected it to be The only thing that I gained was that at least they finally contacted me to resolve the outstanding issue to hopefully get the system functional Sincerely, [redacted]

HAVE BEEN CALLING CUSTOMER TO RESOLVE BUT HAVE BEEN GETTING V/M AND CAN NOT LEAVE MESSAGEWOULD LIKE A WEEK EXTENSION TO MAIL CUSTOMER

Complaint: [redacted] I am rejecting this response because: It is inaccurate and portrays the business in a reputable manner which THIS customer HAS NOT experienced They allege "fair" resolutions being offered which have, in fact, been patsy-offers: they offered to switch service to another house as an estimated value of $199, however the house they offer to move service to IS already on their service and the second house our family was bamboozeled into signing a 5-year coverage contract for The contract is legal and binding - therefore, the only modification would be made by the company and the consumer coming agreed on terms The consumer has asked modification to allow departure from service (which has not been used since mother moved in with dimentia) from 5-years to 4-years, by allowing the PRE-PAID for the YEAR amount to conclude the contract The company sales rep badgered elderly client (mom) into signing the 5-year contract by calling daily and threatening her with her house not being safe if she failed to sign The company also offered for a tech to review the system at MY house, which is the only one still under contract, as we sold mom's house, provided the HUD statement, and finally were able to stop paying for TWO systems which we don't use because they are too confusing to mom and the home healthcare folks who are always at the houseno fear of break-ins when there are people at the house 24-SO - I will send my letter of DO NOT AUTOMATICALLY re-SIGN ME UP FOR A LONGER SERVICE OBLIGATION in April when I pay for my service (THAT I DON't USE) a year in advance I will take a picture of the check, the letter, and retain the cancelled check for future legal recourse should this corrupt company continue to charge me AFTER my 5-year contract naturally expires August 3, 2018, as suggested by SO MANY DISSATISFIED CUSTOMERS on Revdex.com complaints and social media.This complaint is NOT resolved - I will continue to voice my displeasure as a First Amendment right to my American Citizenship Sincerely, [redacted]

I will accept this as long as payments can be made over the next months As of November 21, I will be replacing my current system with safe home security for one from *** However I will continue to pay shs for the next months to pay off the $to be released from my contract early If I am unable to pay over the months theI will not accept the offer [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

This account was cancelled June 20th There is no further obligation of either party

No additional information here to process Please see previous response