Best Way Home Improvement

Complaint: [redacted] I am rejecting this response because: It is inaccurate and portrays the business in a reputable manner which THIS customer HAS NOT experienced They allege "fair" resolutions being offered which have, in fact, been patsy-offers: they offered to switch service to another house as an estimated value of $199, however the house they offer to move service to IS already on their service and the second house our family was bamboozeled into signing a 5-year coverage contract for The contract is legal and binding - therefore, the only modification would be made by the company and the consumer coming agreed on terms The consumer has asked modification to allow departure from service (which has not been used since mother moved in with dimentia) from 5-years to 4-years, by allowing the PRE-PAID for the YEAR amount to conclude the contract The company sales rep badgered elderly client (mom) into signing the 5-year contract by calling daily and threatening her with her house not being safe if she failed to sign The company also offered for a tech to review the system at MY house, which is the only one still under contract, as we sold mom's house, provided the HUD statement, and finally were able to stop paying for TWO systems which we don't use because they are too confusing to mom and the home healthcare folks who are always at the houseno fear of break-ins when there are people at the house 24-SO - I will send my letter of DO NOT AUTOMATICALLY re-SIGN ME UP FOR A LONGER SERVICE OBLIGATION in April when I pay for my service (THAT I DON't USE) a year in advance I will take a picture of the check, the letter, and retain the cancelled check for future legal recourse should this corrupt company continue to charge me AFTER my 5-year contract naturally expires August 3, 2018, as suggested by SO MANY DISSATISFIED CUSTOMERS on Revdex.com complaints and social media.This complaint is NOT resolved - I will continue to voice my displeasure as a First Amendment right to my American Citizenship Sincerely, [redacted]

No additional information here to process Please see previous response

This account was cancelled June 20th There is no further obligation of either party

This complaint was assigned to Safe Home Security Inc [redacted] has filed a complaint against Safe Home Security Inc because he was having issues with his alarm system Due to service issues, the customer wants to cancel his account and has been mailed a return label for the parts that were shipped to him Once received, we will proceed to close the customer’s account per their cancellation letter Greg [redacted] [redacted] ***

To Whom It May Concern, As states in the customer’s agreement, cancellation will be finalized once a cancellation letter is received and processed, and the final payment is remittedAs stated in our previous correspondence, the payment has since been remitted and the account has been closed Please let this serve as formal confirmation of cancellationThere is nothing further needed to be discussed on this matter Sincerely, Colin W [redacted] Corporate Account Director Safe Home Security [redacted] Middletown, CT ###-###-####

Complaint: [redacted] I am rejecting this response because:I do not agree with what they are asking because they call me on July telling me that I have till August to cancel the servicesI call on July and that when they extended the contract to July because I was calling asking them why no one had call when the system was takening off the wallI feel like this was never connected to law enforcement...there monitoring service was terrible.Then I sent email on August 1st requesting it to be turn off that I no longer needed there servicesI have the contract here where they extended the contract because they came out and replaced the battery in September I would be willing to pay August payment but not September, and in there respond they are saying that they won't cancel the contracted until July Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution has been satisfactory to me so farThey are working with my daughter from now on to avoid misunderstandingsKamishia has been helpful in providing updates about my account and making changes to it as necessaryWe are currently in the process of ordering parts and getting a service technician out to fix the isaueKamishia has also offered to give months of credit to my account for the months that the issue was not resolved Sincerely, Roberto N [redacted]

The account has been closed, with no balance due, per the customers request

The customer signed the work order stating that the system was working in a satisfactory manner when the tech was at the homeAgain sending another tech out would have been a solutionSimply not paying is not an acceptable resolutionWe are not refunding a payment that was due and willfully paid to satisfy an obligation

To Whom It May Concern,We have attempted to reach this customer at the phone number they provided, as well as the email address they have providedWe have been unsuccessful in reaching them or receiving a correspondence backWe are unable to find this customer in our database based on the information they have providedWe ask that the customer either contact myself via phone or email, or respond to this complaint with the account number, customer id number, monitoring account number, or the main phone number associated with the accountAdditionally, we ask the customer verify that the address they provided, is the address they are complaining aboutOnce we receive the correct information, we are more than happy to assistSincerely,Colin W [redacted] ***

The customer has received an explanation of the automatic draft and a refund in the amount of $has been agreed upon and issuedThe account is scheduled to expire on November 21, as per our current agreement initiated on November 21,

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me, as long as they refund me the difference, which they said they would Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: Chris H***, the only employee that has finally been able to assist me, is still having issues getting a technician to my residence over a week laterI spoke with Chris today in reference to my refund check that was mailed out via [redacted] on 10/23/I have yet to receive the check and appears to be lost in the mail without any tracking informationThe business is now sending out another check via ***, without a tracking number, to my houseI have to wait even longer to have this issue resolvedI requested to have the check over-nighted via [redacted] or [redacted] but the department refused to do soI am appreciative of the one free month but unhappy due to several months of non-working service and refused service callsI now understand the terms on the repeaterI was told that part was to still be covered under the parts and labor warrantyIt seems as if there guarantee issues, miscommunication, and laziness through several departments at this businessNobody is on the same page or says the same thing Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: My credit was run without my permission prior to me signing a contract If your running my credit as a inquiry to offer me service that is not a hard pull But your company did a hard pull without my permission and that is not legalMy credit was pulled January 13, in the early morning when I got a message from my credit monitor via email I was not aware of it until after the fact when I check my email other wise I would have spoke to the consultant about it when she came outyour site consultants missed two appointments with me prior to someone seeing me Sincerely, [redacted] ***

We serviced the system in February and March The customer had scheduled an additional appointment which we could not do on teh day and time she wished We attempted to schedule multiple times but customer chose to go with another provider while under contract with us 90% to term is the eraly cancellation clause in teh contract totalling $ Due to her unhappiness we will settle on $if paid by June 1, We are not releasing her from the obligation because she chose to switch companies

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI expect that they will no longer charge my credit card Thank you for your assistance, [redacted]

Complaint: I am rejecting this response because: I e mailed comany 7-to cancell account also my husband e mailed company on 7-to cancell account no reply from company I have also left a message with account manager greg on 7-no replyI just want my account cancelled Sincerely, Mary Burke

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meHowever, I would like to add, it is satisfactory so farThe system has not been installed yet, I have not been billed yet, and I am waiting for a call for an appointmentSo, it may be too soon to say the situation is resolved, but it appears to be moving forward in a positive manner.Thank you very much for the action on your part, which motivated the company to contact me with a possible resolutionWe'll seeI would like to keep this complaint open until FULLY RESOLVEDIs that possible? Sincerely, [redacted]

To Whom It May Concern,We have processed this account and will be sending it to closeNo refund is due per the terms of the agreementWe have no further information on this matterSincerely,Colin W***Corporate Account ManagerSafe Home Security

The customer signed a month contractWe show nothing that would indicate anything was supposed to be a month agreementThe customer received hundreds of dollars of free equipment during the installationWe are able to install free equipment because the customer was signing a month agreement We sent the customer a letter informing her of contract status the day after she called inThe customer called in weeks after we sent her confirmation letter inquiring about what it meansWhen I spoke to the customer yesterday I tried to explain this to herI emailed her a copy of her agreementIn an effort to avoid further escalation, we reached a verbal agreement where the customer would be having someone move the system to her new home in [redacted] , and I would waive the $charge to install the system at her new home with a month agreementThe person would be arriving in [redacted] on October 10thShe agreed to this, and requested that I e-mail her a confirmation of what we had agreedI did so, along with the month agreementThe phone call ended with her making personal insults towards myself, using vulgarity, and stating that we did not try to help herThe customer did not return the agreement that I sent, or respond to the email that I sent She then filed this complaint with the Revdex.comI am going to assume the customer has now rejected that offer The customer did not sell her home, and per her own admission, has residents in the home where the alarm isUnfortunately this is not grounds to break a contractWe are holding the customer her contractSafe Home Security has not altered that arrangement, nor did we make any changes to that arrangement, nor did the customer sell the propertyWe attempted to offer the customer other options, but were insulted for doing soThe customer then reached out on our social media page, and when I attempted to assist her through that avenue, the customer again refusedWe feel at this point the customer is not interested in assistance, but more interested in slanderThe customer's contract will expire on August 17th, She is responsible for the payments up until that timeIf she prefers, she can buy out her contract with a payment of $I have attached a copy of the customer's contract for the Revdex.com's review