Best Way Home Improvement

I’m responding to this Revdex.com again We are not releasing the customer from our agreement We are going to pursue the entire agreement Customer refused to let our technician do his job As I indicated below If customer needs service he must call our service department Ty,

As we have already stated, there is nothing to show that the alarm system failedWe sent a licensed technician to inspect the system, and the report back was that the system is operationalWhile we understand the customer's frustration being broken into, there is no negligence on the part of Safe Home SecurityWe have to trust a licensed technician when he states it was operating correctlyThere was no fault found or reported by the alarm systemWe found the issue to be user errorWe are sorry the customer was dissatisfied with wiring, as the sensors are all wirelessThe only wires running is the A/C power wire that has no effect on the arming of the systemThe customer did not make any complaints about service before thatThere were no requests for service previouslyIn addition, the customer failed to test their system once a month as stated in their contractIf there was any dissatisfaction with the service, we would have been happy to fix itThe customer's alarm was reporting test signals weeklyThe system was communicating properly throughout the customer's entire time with Safe Home SecurityDespite the customer's claim that the system disarmed itself, we found the problem to be user error In addition, Safe Home Security is not responsible for losses that occur during a break in, especially if the alarm is found to be functioning properlyThere will be no refund given to this customer

This complaint was assigned to Safe Home Security Inc [redacted] has filed a complaint against Safe Home Security Inc because he was having issues with his alarm system Due to service issues, the customer wants to cancel his account and has been mailed a return label for the parts that were shipped to him Once received, we will proceed to close the customer’s account per their cancellation letter Greg [redacted] [redacted] ***

To Whom It May Concern,Safe Home Security is willing to move the system to [redacted] daughter's home in order for [redacted] *o use the alarm system since she is currently residing with her daughterNormally, this is a $feeSafe Home Security will offer a one time no charge moving of the systemSincerely,Colin W***Corporate Account ManagerSafe Home Security

The customer has received an explanation of the automatic draft and a refund in the amount of $has been agreed upon and issuedThe account is scheduled to expire on November 21, as per our current agreement initiated on November 21,

To Whom It May Concern,We have attempted to reach this customer at the phone number they provided, as well as the email address they have providedWe have been unsuccessful in reaching them or receiving a correspondence backWe are unable to find this customer in our database based on the information they have providedWe ask that the customer either contact myself via phone or email, or respond to this complaint with the account number, customer id number, monitoring account number, or the main phone number associated with the accountAdditionally, we ask the customer verify that the address they provided, is the address they are complaining aboutOnce we receive the correct information, we are more than happy to assistSincerely,Colin W [redacted] ***

Complaint: [redacted] I am rejecting this response because:I do not agree with what they are asking because they call me on July telling me that I have till August to cancel the servicesI call on July and that when they extended the contract to July because I was calling asking them why no one had call when the system was takening off the wallI feel like this was never connected to law enforcement...there monitoring service was terrible.Then I sent email on August 1st requesting it to be turn off that I no longer needed there servicesI have the contract here where they extended the contract because they came out and replaced the battery in September I would be willing to pay August payment but not September, and in there respond they are saying that they won't cancel the contracted until July Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: Chris H***, the only employee that has finally been able to assist me, is still having issues getting a technician to my residence over a week laterI spoke with Chris today in reference to my refund check that was mailed out via [redacted] on 10/23/I have yet to receive the check and appears to be lost in the mail without any tracking informationThe business is now sending out another check via ***, without a tracking number, to my houseI have to wait even longer to have this issue resolvedI requested to have the check over-nighted via [redacted] or [redacted] but the department refused to do soI am appreciative of the one free month but unhappy due to several months of non-working service and refused service callsI now understand the terms on the repeaterI was told that part was to still be covered under the parts and labor warrantyIt seems as if there guarantee issues, miscommunication, and laziness through several departments at this businessNobody is on the same page or says the same thing Sincerely, [redacted]

To Whom It May Concern, As states in the customer’s agreement, cancellation will be finalized once a cancellation letter is received and processed, and the final payment is remittedAs stated in our previous correspondence, the payment has since been remitted and the account has been closed Please let this serve as formal confirmation of cancellationThere is nothing further needed to be discussed on this matter Sincerely, Colin W [redacted] Corporate Account Director Safe Home Security [redacted] Middletown, CT ###-###-####

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me, as long as they refund me the difference, which they said they would Sincerely, [redacted]

The customer signed the work order stating that the system was working in a satisfactory manner when the tech was at the homeAgain sending another tech out would have been a solutionSimply not paying is not an acceptable resolutionWe are not refunding a payment that was due and willfully paid to satisfy an obligation

The account has been closed, with no balance due, per the customers request

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution has been satisfactory to me so farThey are working with my daughter from now on to avoid misunderstandingsKamishia has been helpful in providing updates about my account and making changes to it as necessaryWe are currently in the process of ordering parts and getting a service technician out to fix the isaueKamishia has also offered to give months of credit to my account for the months that the issue was not resolved Sincerely, Roberto N [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI expect that they will no longer charge my credit card Thank you for your assistance, [redacted]

To Whom It May Concern,We have processed this account and will be sending it to closeNo refund is due per the terms of the agreementWe have no further information on this matterSincerely,Colin W***Corporate Account ManagerSafe Home Security

Complaint: [redacted] I am rejecting this response because: My credit was run without my permission prior to me signing a contract If your running my credit as a inquiry to offer me service that is not a hard pull But your company did a hard pull without my permission and that is not legalMy credit was pulled January 13, in the early morning when I got a message from my credit monitor via email I was not aware of it until after the fact when I check my email other wise I would have spoke to the consultant about it when she came outyour site consultants missed two appointments with me prior to someone seeing me Sincerely, [redacted] ***

Complaint: I am rejecting this response because: I e mailed comany 7-to cancell account also my husband e mailed company on 7-to cancell account no reply from company I have also left a message with account manager greg on 7-no replyI just want my account cancelled Sincerely, Mary Burke

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meHowever, I would like to add, it is satisfactory so farThe system has not been installed yet, I have not been billed yet, and I am waiting for a call for an appointmentSo, it may be too soon to say the situation is resolved, but it appears to be moving forward in a positive manner.Thank you very much for the action on your part, which motivated the company to contact me with a possible resolutionWe'll seeI would like to keep this complaint open until FULLY RESOLVEDIs that possible? Sincerely, [redacted]

We serviced the system in February and March The customer had scheduled an additional appointment which we could not do on teh day and time she wished We attempted to schedule multiple times but customer chose to go with another provider while under contract with us 90% to term is the eraly cancellation clause in teh contract totalling $ Due to her unhappiness we will settle on $if paid by June 1, We are not releasing her from the obligation because she chose to switch companies

Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] The first phone call that was made was because they said they did not receive my cancelation request that was done in JulySo they turned me over to The resolution person who was nice as long as he got his deal and even said that no there was not a cancelation letter but somehow after I was treated rudely by this person no matter what he feels that all lines are recorded he still was very rudeFurthermore, this company uses a bait and switch to their customs my cancelation letter from July magically appeared and Paul could verify it who was very professionalThere might be a new contract signed but the system has not worked this January for a year and further more I want to make sure others know what they will be in store for along with the other complaints with this company