Best Way Home Improvement

The account is now closed and there is no further obligation due of either party at this time

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Hi ***, Good newsSafe Home Security, INC has not only agreed to all the commitments, I wanted from them ( as stated in My attached e-mail dated Oct.8th, )but they have also acted accordinglyYesterday, they sent Me an e-mail to that effectThank God ! After months of agony, frustration and merry-go- round experience, finally I got what I wanted and the problem is resolved amicably. Many thanks indeed for Your timely help in this matterGod bless You in this Noble work/ cause You are doing to help and assist people like Me. Best wishes and regards, *** ***
Sincerely,
*** ***

In the agreement we ask to call every days and test the systemWe are willing to credit the account for months, which is $Also, in regards to canceling the account we would use the primary term agreement use at the original home with an end date of 4/21/2015, the client can choose to pay $to cancel the account

Complaint: ***
I am rejecting this response because: *** was not accurate in the responseSHS failed to correct this problem since Sept of I *** *** have initiated many times with phone calls and written notices to get this resolved*** made it sound like they have been trying to correct this problem which is not trueThe offer to fix the broken unit after ten months is not acceptableSHS has established a history of just not responding to complaintsI understand Revdex.com had to send a second notice to SHS because they did not respond to the first oneI sent a email to *** the first week of May with all the details from my point, and asked for him to reply with the details from SHS pointAgain I never got a replyThe response also had that months of the have been paid and I would be responsible for the balanceAgain U N T R U E*** needs to review this account and make true statements in his response
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Only if the business complies in a reasonable amount of time and the alarm system is fixed properly.***Sincerely,*** ***

Complaint: ***
I am rejecting this response because: the unit was not ripped out of the wall, in fact I still have and attempted to return it and they said no. why would I ripped up my wall
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the
business in reference to complaint ID ***, and find that this resolution is satisfactory to me My only disappointment is that I was also billed $for Februrary, which they did not refund It has been such a hassle communicating and contacting them that I really don't care any longer, just want to be done with itI appreciate your assistance in closing the matter!
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:
Ok I will be waiting for the email to see how you came up with charges
Sincerely,
*** ***

We will cancel the account without further obligation. There will be no refund of months already paid for but moving forward there is no further obligation on behalf of either party

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. If I need to submit a copy of the email that I sent to them, please feel free to contact me
Sincerely,
*** ***

IT HAS TAKEN A FEW WEEKS BUT ON FRIDAY JUNE 5TH FINALLY RECEIVED NOTICE FROM OUR *** SUPPORT TEAM THAT THE PAYMENT WAS RECEIVED AND PROCESSED, AND THEN IT WAS REJECTEDOUR *** APPARENTLY IS SET UP TO REJECT PAID IN FULL ITEMSI HAVE REPLIED TO THEM TO SEE IF CHECK IS THEN MAILED BACK
TO CUSTOMERI HAVE NOT HEARD AS OF YET. I WOULD AT THIS POINT IF IT HASN'T RETURNED, EITHER PUT A STOP PAYMENT ON IT AND MAIL A CHECK TO THE CORPORATE OFFICE, ** *** *** *** ** *** UNTIL PAYMENT IS RECEIVED WE CAN NOT CANCEL THE ACCOUNT

System moves are never guaranteed and I'm not sure where there was a communication breakdown. Customers can also pay a 90% to term buyout on contracts when they move. While this contract is slightly short of 90% we will cancel anyways in the spirit of outstanding customer service.
We will also update *** *** *** to reflect paid never late. Please allow days for the cancellation process to complete and ignore any correspondence recieved prior to that time. Please allow days for the bureaus to update records and this will serve as your written notification of our intentions. Once cancelled neither party will have any further obligation to the other

AFTER SPEAKING TO OUR LEGAL ADVISOR, WE HAVE DETERMINED THAT THE POWER OF ATTORNEY THAT THE DAUGHTER (***) EMAILED US DOES NOT PREVENT THE MOTHER TO ENTER INTO CONTRACTSIN ADDITION, THE MOTHER STILL WRITES HER OWN CHECKSTHIS IS A POWER OF ATTORNEY THAT GIVES *** FULL RIGHTS OVER DECISIONS FOR HER MOTHER WHEN AND IF IT IS DETERMINED THE MOTHER IS NO LONGER ABLE TO MAKE HER OWN DECISIONSTHE AGREEMENT MADE WITH THE MOTHER IS LEGAL AND BINDINGWE ARE NO LONGER GOING TO RESPOND TO ANY FURTHER REJECTIONS ON THIS MATTER THANKS Gary B*** Corporate Resolutions Manager Safe Home Security *** *** *** Middletown, Ct###-###-#### mailto:***

Complaint: ***
I am rejecting this response because: The Revdex.com is obviously not in a position to help in this situation It seems like the Revdex.com doesn't have any authority when the public is being mistreated by these type of companies On my own, I was able to speak with the company myself I've looked into other avenues and will be pursuing them insteadWe are not satisfied with this companies rebuttal but we will not be wasting our time further communicating when nothing is getting done
Sincerely,
*** *** *** ***

This contract has been in place since without any complaints. When a client sells or moves the contract calls for percent to term buyout. As a courtesy for the plus years she has been a customer we will accept $to close it instead of $but we are not cancelling the
obligation. Any sales issues if indeed there were any needed to be addressed years ago

All cancellation requests must be in writingThe customer can e-mail, fax, or postal mail us a notice of cancellationThere are no exceptions to thisIt is clearly stated in her agreement that written notice of cancellation is required, and due to the service we offer and the liability involved,
we cannot accept verbal cancellationsOnce the customer sends in a written notice of cancellation, we can began the cancellation process and go from there

The disputed month of service has been returned to the customerSafe Home Security will agree to cancel this contract without penalty

On November 12, we had our technician service and fix the alarm systemThe customer has since received the refund check for the signal repeaterIn all the customer has received months of free service for the inconvenienceGoing forward if the customer has any questions or concerns they can contact Chris H*** Customer Service Manager ###-###-#### or via email ***
Christopher H***
Customer Service Manager
Safe Home Security
** *** *** ***, CT*** ###-###-####
mailto:*** *** ***

Miguel C*** *** *** *** Middletown Ct###-###-#### *** Complaint ID# ***
Response: Unfortunate we are unable to cancel the client’s service since the client had three business days after signing the last agreement for the upgrade
Our records show that the client has a service call tomorrow between 9-to complete the installation of the upgradeSafe home will credit out the clients Safe Home account for two months since client was without system and also waiting for some time for service to be done

Complaint: ***
I am rejecting
this response because: In more than months of their people calling me weekly and me telling them that wanted to cancel and have them stop calling me, never once did any of them tell me that I had to send something in writing to cancel. By the way, they were not monitoring anything - all the equipment has been out of my hose for over a year. When we did the remodel and that equipment was taken out we also lost or misplaced our copy of the contract. I told the weekly callers that I did not have a copy of the contract. They all led me to believe that they were cancelling my account and noting that in my file and that they would stop taking money out of my bank account and stop calling me. It was only a caller last week who finally told me that nothing ever happened because to cancel I needed to do it in writing. I told him that I did not have a copy of the contract and he said that he would email me the address where I needed to send the cancellation notice - he never sent it. I finally got the address last night from a new caller, Isaac, so I was able to email a cancellation notice. I have been on a month to month contract since 2015. It feels like the people calling are purposely not canceling me or telling me how to cancel so that they can continue to debit my bank account monthly.
Sincerely,
*** ***