Best Way Home Improvement

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

To Whom it May Concern,*** *** signed a month agreement on July 23rd, That agreement expires July 23rd, We have attached a copy of this agreement for the records. As far as the new security company being able to verify that *** ***'s contract with us has expired is
simply not possible unless *** *** gave the new company his verbal pass code to be able to speak with a representative at our companyAs our Cancellation representative explained it is illegal for a company to provide the same service a customer is already under contract with another company forEssentially double billing the customer for the same service. Safe Home Security is more than willing to send our technician to *** ***'s home to reinstall our equipment so *** *** can use the equipment for the remainder of his agreement. If *** *** is unable to accept this resolution, Safe Home Security will accept a buyout in the amount of $to close the accountIf *** ***'s new company is willing to pay this amount, that is something *** *** would need to speak to that company aboutThat is not an obligation of our company, as we under agreement with *** ***, not his new company. Sincerely,Colin W***Corporate Account ManagerSafe Home Security

We have left a message on home number and cell number to confirm that $credit was applied to Safe Home Security account, offering to set another free service call if needed, but cannot cancel until account paid in full to 6/7/ Shane M*** *** ***

Complaint: ***
I am rejecting this response because: I attempted to contact Mr*** he was the one that assigned me to a manager His comment about me not talking to him is irrelevant and I have sent him a copy of the fraudulent document that they are trying to hold me to You cannot fill in a legal document AFTER a person signs it I did not sign what the paper they have says and I have sent them a copy of the document as I signed it It is readily apparent that the information was filled in AFTER the fact This company will not get any more of my money
Sincerely,
*** ***

I spoke to *** * have informed her the account was canceled effective 6/30/We will also be mailing a refund that she is due for one monthThe client requested an email be sent to her, which I have done at this time*** also has my direct contact information if she has any questions or
concerns in the future

As the customer is already aware, a verbal cancellation is not valid for closing the accountThis was explained to her when she inquired about canceling in OctoberWe explained written cancellation is required, and how to cancelThe instructions for canceling are also written on the customer's copy of their agreementIf the client can provide proof they sent us a written notice of cancelation (fax receipt, email receipt, certified mail receipt) dated from that time period, we will explore closing the accountThey can attach it to the Revdex.com complaint

You never mentioned deceased. Please submit a death certificate and any balance owed is submitted to probate. You are not personally liable for a decedents contract

Complaint: ***
I am rejecting this response because: I sent the business a copy of the letter sent to them in the mail, usps, and they (conveniently) claim to have not received it The contract says to send written notice, it does not state that the notice should be sent be any special means Safe home stopped charging the account in September 2024, then started charging (on my checking account) in November I was not aware that the charges were from safe home security, I thought they were from their new security company,***, had I known I would have contacted them myself I still say they are trying to scam my parents and they continue to send them a bill for over $300, all the while refusing to refund my over $they stole , through deception.how o you charge for monitoring when no equipment from your company is connected?i will continue to pursue this through other legal channels.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:still do not have working system and have not been able to arm system since 7/17/motions still do not have new one and is part of contract for them to install and maintain they do not have techs in iowa and sould not able to charge for service they can not provide please call *** *** ***
Sincerely,
*** ***

We have already stated we are willing to send a technician out to install the customer’s batteryThey rejected that option stating we did not call to scheduleIf the customer will allow us to come and install the battery, we will call them and put them on the service schedule *** *** Customer Service Director Safe Home Security Middle Street Middletown, CT###-###-#### ***
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To Whom It May Concern,We were told by the customer she ripped the unit off the wall on more then one occasionWe are in possession of recorded calls to confirm thisWe do not accept used returned equipment from customer's. We have explained our stance on this matterIf the customer has the equipment, and it is still in full working order we would be more than happy to reinstall the equipment once the past due balance has been made currentAgain, we are willing to work out a reduction of fee's in regards to the past due balance If the customer is unwilling to accept, then there is no further communication requiredWe have already given our stance and offered a more than fair resolution to this matter. Sincerely,Colin WalshCorporate Account ManagerSafe Home Security

After speaking with customer we agreed to replace his current alarm system with newer wirless technology to stop the alarmsHe has since been contacted and scheduled for our technician to upgrade his current systemGoing forward the customer knows he can contact Christopher H*** via phone
or email###-###-#### *** Christopher H***
Customer Service Manager
Safe Home Security
Sebethe Dr
Cromwell, CT
###-###-####
mailto:*** www.safehomesecurityinc.com
https://www.facebook.com/pages/Safe-Home-Security-Inc/13984***

When a client moves they owe 90% of the contract to term $would be due to payoff The contract was sold to us on the day of installation and the client notified appropriately

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12053692, and find that this resolution is satisfactory to me
Sincerely,
Mary Hawthorne

Customer already called in and was refunded. Account is closed

Safe Home Security does not accept buyoutsThe client will pay for the remainder of their contract on their current bill cycleIf service is needed, they may contact our customer service department at ###-###-####

Please see previous responses we already agreed to cancel. We will not be refunding any monies paid as they were owed. We have nothing further to offer. We consider this matter resolved and closed

It's not uncommon for verbal authroization to be made on a sales consultation for an alarm system. There is no way for us to pinpoint which representative submitted it, who authorized it, etc. Quite possible it was a mistake. The consumers only option is to go to the ***
website and submit a dispute and it will be processed through the official credit dispute process

We do not report to *** nor have we ever If it is *** or *** you may go to the website of the bureau and file a dispute If it is correct it will remain and if it is an error we will submit an update

To Whom It May Concern, We have attached a copy of this customer’s current monitoring agreement expiring January 24, We have received no correspondences from the customer in regards to cancellationAll notices of cancellation need to be sent in writing to our Corporate addressIf any
correspondence is sent to the billing box in Chicago, they will not be processed as that is an outside billing companyWe have reached out to the customer via phone over the past months and received no return call If this customer wishes to cancel her account, we will process this “complaint” as a cancellation letterThe account will close January 24, Sincerely, Colin W*** Corporate Account Manager Safe Home Security *** *** ***
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