Best Way Home Improvement

*** *** I have reached out to the client both by phone and email, and have not heard backThe phone call the client was referencing was reviewedWhen reviewing the call we did ask if who we were speaking to was *** ***’s wifeWe were told yesWith that being confirmed the
call continuedThe renewal was discussed, and we were told we could send it outThe call continued and talk about pets came upThe person we were speaking to stated that they had two cats, and that they did not like the cats because at one point in time they attacked their dogThey both laughed a little and it was stated that you have to watch out for the catsWhich leads me to believe that the note written was a direct reflection of what was laughed about with the person who answered the phone and stated she was in fact ***’s wifeThe account we have is in *** ***’s name Either *** or *** can feel free to contact me back Kamishia M*** Customer Service Manager Safe Home Security *** *** *** Middletown, CT###-###-#### *** www.safehomesecurityinc.com

The customer was contacted by a customer service manager named Greg that spoke with ** ***l and informed him that he will be contacting the technician to verify the part number to ensure the correct power cord for the camera is ordered He was also provided with email conformation that
their account as credited on 6/and again on 7/for their inconvenience The manager will follow up with the customer once the part is ordered Greg M ###-###-####

To Whom It May Concern,During the installation of the security system, the customer stated they wanted to add two more devicesThere is normally an increased charge for this, instead the customer signed a longer term agreement to receive the two devices at no charge. If the customer is moving
from the home, we would be happy to look into transferring the service to they're new address. Sincerely,Colin W***Corporate Account ManagerSafe Home Security

CUSTOMER RECEIVED FULL CREDIT FOR BALANCE AND DOES NOT HAVE A PAYMENT UNTIL FEB Gary B*** Resolutions Safe Home Security Sebethe DrCromwell, CT###-###-#### mailto:[email protected] www.safehomesecurityinc.com
https://www.facebook.com/pages/Safe-Home-Security-Inc/13984***

All of our customers are credit reported monthly. There is no option if you are a customer

We will delete the trade lines Please allow to business days for completion

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

The client has a year agreement that expires in June 2017. There is a current balance due of $1421.58. We will accept $to cancel the account if he pays by March 15th otherwise the full balance will prevail

The bill was already printed and in transit at the time this complaint was addressedPlease disregard the billThe account is showing canceled and is paid in full

To Whom It May Concern,In regards to the complaint against Safe Home Monitoring:We have reviewed the details of this complaintIf this customer is looking for specific equipment for the alarm system, we are more than happy to locate the specific equipment the customer is looking for. If the
customer provides us of the details of what they are looking for via this platform, we'd be more than happy to assist. Sincerely,Colin W***Corporate Account ManagerSafe Home Security

Per the dealer this account will be cancelled and we be in contact to remove the equipment

I called mine and left message
Customer was not drafted any moniesTech completed ticket but did not goIt billed customerWe already issued credit
I will continue to call customer
Mike T***
Safe Home Security
Sebethe Dr
Cromwell, CT
###-###-####
mailto:*** *** ***Inc/13984***

Trying to resolve issue with customer

The compaintant is not responsible for this account. She was contacted because she was on teh call list with her ex husbands last name. She is not on the account title, nor is she being billed or held to any agreement. We have removed her from the call list now as well

We spoke with the customer yesterday and put a request in for our local office to contact the customer

To Whom it May Concern,*** *** did not state a clear rejection in his previous statement. Safe Home Security abides by the contract the customer signed with *** SecurityThat contract does not state *** *** has a warrantyAs offered in the previous response, we will offer a one time no charge service call of the system. The reason *** technicians were at the home in April is because *** and Safe Home Security remain in a business with one anotherIf *** *** requires service as stated previously, Safe Home Security will be sending an *** Tech from that area. We have stated our stance on this matter in our previous response. Sincerely,Colin W***Corporate Account Manager Safe Home Security

September 21,
To whom it may concern:
It was brought to our attention that Mrs*** has filed a complaint against Safe Home Security IncWe have addressed all concerns with the customer and explained her agreement termsMrs*** was upset that we could not do the install of
reconnecting her security system on service date of September 2nd, On September 8th, 2015, we explained to Mrs*** that we were having issues in communicating with the technician, at this point we offered to reimburse her for the cost of the job to be completed if she had another private party come in to install the equipment in her new home since we could not service her during the time she requested and informed the customer that we were working on getting a technician out to her new home
On September 9th, we provided a buyout of $for the remainder of her agreement and also offered months of refund to her account for the service issues but customer refused all offers stating she wants to be let go of her agreement at no costOn September 11th, we called Mrs*** to reconnect her system as we got a technician available to do job customer refused itOur technicians try to call and coordinate a date with customer but never got a response from the customerOn September 15th and 18th we left several voice messages
On the 21st another call went out explaining we would like to schedule her service appointment, Mrs*** responded stating she has moved on to a different alarm company although SHS explained that she will have to buyout of her agreement if such decision was made at this point we lowered her buyout to $which is much less than the customer was obligated to pay per agreement terms and Mrs*** still declined the offerFurthermore, I explained to Mrs*** that we cannot cancel her account as we offered to service her new home and offered a lower buyout and customer refused all opportunities to rectify her concernsMrs*** signed an agreement that states she understands our policy & termsIf there are any questions regarding *** ***’s account, Please feel free to contact meThank you!
Respectfully,
Stephanie L***
Customer Service Manager
Safe Home Security
** *** *** *** ** ***
###-###-####
*** ***

Complaint: ***
I am rejecting this response because:we did not sign a new contract used the service for yearscontract was up the bill is now over dollars because of woul latet fees added every monthafter years it just automatic started a new contract without notification this would happensomeone called and asked if we wanted to renew and we said noso we thougth that was the last of that.they also mailed a new contract we did not sign itafter all of this then they tell us it automatic renewsafter three years .why didn"t they say it renews automatic when they calledwhy did they send a new contract if it renews automatici get calls every day four or five times a day on my land line and cell phone being harass day after dayafter asking them not to call .the alarm equipment would activate in mildle of the night and you don"t know what is going onthey would tell you the police was dispatched and no alarm would go off.
Sincerely,
*** ***

We have been trying to get hold of customer regarding the buyout Gladysbell S*** Payroll & Dealer Support Manager Safe Home Security Sebethe DrCromwell, CT###-###-#### ###-###-#### Credit Line mailto:[email protected]
www.safehomesecurityinc.com

The motion sensor is still malfunctioning on my security system, unable to set alarm
Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***