Best Way Home Improvement

Complaint: ***
I am rejecting this response because: The Master code does not allow the system test function to continue
Sincerely,
*** ***

You read his reply and I don't agree with his decision that my power of attorney is not valid and the representative of his product Use obtained my mother's credit card without her authorization on the ducument Gary states isI ting contract. I do not accept their decision

A letter of cancellation was received on 9-24-and the last two months of payments were disputed by the customerAlthough technically two months are owed, we agreeing to cancel this account without penalty

To Whom It May Concern,In regards to the complaint against National Protective:We have closed this customer's account per their requestNo further obligation is required by this customer. Please let this serve as formal confirmation of cancellation. Sincerely,Colin W***Corporate Account
ManagerSafe Home Security

I spoke with Mr***-***'s niece and explained to her that her uncle is responsible for the agreement he signedMr***-*** doesn't have someone who is overseeing him ( Power of Attorney ), and he is not deemed as incapacitatedClient has been with Safe Home Security since and now stating that they had another companyClient must be able to submit proof that they were with another company previously before we came along and signed the client up with usWithout these proper documents, client must complete and is still obligated to the agreement he signed

The customer accepted installation of all products listed, and refused the installation of the thermostat as they liked the one they had in the home already more than oursThe customer also accepted the agreement in placeAll this withstanding, in efforts to help the customer, the company is
prepared to replace the Image Sensor ($250) with a *** *** *** *** ($600) at no charge to the customerThey may contact *** *** Co-Director of the Customer Care Department, at *** *** to move forward with this offer

*** *** service call occured yesterday, the alarm system is installed, fully functional, and being monitored

At the time of the sale, we do a confirmation call with the customer regarding the basic terms of their agreement and to inform them if they are monitored by another company that we are not affiliated with that company and they need to cancel their agreement
I have attached a copy of the signed 2nd confirmation where customer is stating that they are with *** and they in fact have already cancelled,
For those reasons our sales rep gave customer (6) free months and if there is any remaining balance we will refund customer that amountAll this is explained to the customer during 2nd confirmation, "do you have any deferred payment?, do you know how deferred payment works?" We explain to the customer that if there is any balance left AFTER the free (6) months are over they need to email, mail, or fax over to us a BUYOUT LETTER that the customer needs to request from previous monitoring company
In 10/20/customer contacted sales rep to let him know that he was still being billed and sales rep advised customer to stop payment so that *** would't be able to bill them anymoreWhether the customer did that or not it is not our responsibility
As far as customers concerns about the affiliation of Global Alarm Protection and SG/SHS, GAP is an authorized dealer for Safeguard America/SHSWho we are NOT affiliated with is the customers previous monitoring company, ***, and for those reason we cannot cancel or payoff anything directly with ***, the only thing we can do is refund customer
As far as any technical problems with the alarm system we will call customer and schedule for a tech to go out there immediately
I’m responding to Revdex.com complaint # *** *** & *** ***
I have contacted our dealer in reference to this issue
Below is their response to the Revdex.com
Thank you
Gladysbell S***
Dealer Support Manager
Payroll Manager
Safe Home Security
** *** ***
***, CT*** ###-###-####

Complaint: ***
I am rejecting this response because:Good morning my computer has been down for a few weeks just getting it back today and I have missed the message regarding my complaint regarding safe home security(complaint number #***) We are still not willing to pay safe home for services they continue to charge us and we are not using this system and this company is not willing to right their wrong regarding misleading charges on this accountAs we have stated before if the company is willing to make a better offer regarding the billing amount we are willing to make paymentsGus stated to me back in November that I could cancel my services my now in this complaint the company states I can't cancel just to any lies told and no one says the same thing when it comes to the company policies.May This year bring good things and big blessings. *** T
Sincerely,
***/*** ***

To Whom It May Concern,We have done a database email search for this customer and have found that no email has been received from this customerNeither to the Customer Care Department nor to an employee directly. Because of this customer's tenure with us we have opted to use this "complaint"
as a letter of cancellationWe are processing the cancellation and sending the account to closure. No further obligation is required by the customerPlease let this serve as formal confirmation of cancellation. Sincerely,Colin W***Corporate Account ManagerSafe Home Security

Complaint: ***I am rejecting this response because as I mentioned before there must be consideration for a contract to be inforcible The monitoring ceased in March so they were no longer providing a serviceBy continuing to draft my account they received funds without providing a service They drafted the contract and I was not aware of any responsibilities on my behalf They failed to monitor and did not tell me of any problems There willful neglect in not installing my garage monitor is gross negligence If they continue to demand payment for services not received (which not providing the service costs them nothing) then I will also file a complaint with the FTC and the Ohio Attorney General's office They are simple online forms They I am sure would be interested in the previous litigation which they lost
I am rejecting this response because:
Sincerely,
*** ***

Please see our original response as to when this agreement will be expiring

SPOKE TO CLIENT YESTERDAY, ORDERED PARTS MADE SERVICE TICKET JUST WAITING FOR *** *** TO CONTACT CLIENT FOR ACTUAL SERVICE DATE, CLIENT REQUESTING ANYDAY IN AFTERNOON…SHANE *** *** ***…

To Whom It May Concern,We have reached out to *** *** *ia telephoneSafe Home Security has agreed to close *** *** account at the end of his month per his request. No further obligation is required on the customer's end. We ask that The Revdex.com close this complaint as
resolved and satisfactory. Sincerely,Colin W***Corporate Account ManagerSafe Home Security

To Whom It May Concern,We are processing the cancellation of *** *** accountThere is no further action due on the customer's end as the account has a zero balance and has been paid up to date. The account will be reported to the Credit Bureau as paid on time in full, and closed with a
zero balance. Sincerely,Colin W***Corporate Account ManagerSafe Home Security

We spoke in detail to the clients daughter. The system is a year old and there were no previous complaints. We offered a reduced buyout of $which is our breakeven on the contract or we will fix system, give new medical pendants and client will honor remainder of the
agreement

Revdex.com
ACCOUNT ***
Customer has been contacted and offered to have his system
activated at no cost*** *** accepted the offer and we have scheduled a technician
to service his equipment
Corsiva">Anthony G***
Customer Service Manager
Safe Home Security
*** *** ***
Middletown CT
###-###-####

The customer willfully paid the buyout due to cancel the contract. It is not going to be refunded. Service is always available by calling teh number and scheduling a technician visit. This is entirely the customers responsibility to schedule. The account has been sent to
our cancellation department and no further obligation is due of either party

The salesman has spoken with the customer and set an appointment for the addtional camera equipment to be installed

***
We cannot address a year old sales practice issue that a customer never brought up in a timely manner. We purchase these accounts through a dealer network, provide customers adequate time to address issues and then we have no further recourse. I'm sorry but we please see our previous response for options