Best Way Home Improvement

Complaint: ***
I am rejecting this response because: Nice business model! Cheating
people out of their hard earned cash Its a law in your state for a reason; Its shadyYou have a contract in one person's name signed by a different personAny laws around that? Maybe we should go that route and you would have to reimburse me for the past years this illegal contract has been in place. I have contacted the AG to escalate the matter
Sincerely,
*** ***

To Whom it May Concern,*** *** is still receiving bills because she has not paid the balance of her agreementHer agreement expires August 2nd of She owes a balance of $to close her account. *** *** paid a balance at the end of March which was equivalent to months of
serviceThe issue was *** *** had not paid Safe Home Security for services since December of After late and finance fee's being waived, the balance she paid brought her account current until May 1stRendering May, June, and July due in the amount of $137.97.The balance can be paid via check in the mail, or a Customer Service Representative will gladly assist in taking a credit card payment over the phone. We ask that The Revdex.com close this complaint as resolved. Sincerely,Colin W***Corporate Account ManagerSafe Home Security

To Whom It May Concern,As stated in *** *** agreement it is the customer's responsibility to call in at least once per month to test their security system to ensure all zones are communicating correctly. If a burglary occurred in the *** residence, this is the first time *** *** has ever stated anything of that nature to our companyThis instance is the exact reason why we request customer's to regularly test their alarm system. As stated in our previous response once $is paid, the account will go to close once that payment is received. Sincerely,Colin W***Corporate Account ManagerSafe Home Security

Complaint: ***
I am rejecting this response because:Again, my mother had dementia and did not have the mental capacity to enter into a contract with Safe Home Security. She never understood what she was doing or even how to operate the security system. It wasn't until I had the ability to get into her bank account that I noticed the charges that were going through to Safe Home Security and stopped them. I never told anyone at Safe Home Security that the house had been sold, only that my mother was no longer living in the house -- she is now in a nursing home. The security system had been disconnected a while back. In fact as an example of her inability to make these types of decisions, she signed up for another security system with ADT in the past months. I had to cancel that system as well. She was not of sound mind. I refuse to pay the cost on the remainder of the contract because she did not legally have the ability to enter into the contract due to the dementia. As far as I'm concerned your company took advantage of an elderly person with dementia who could not make these types of decisions. I've read many comments online and apparently your company does this type of thing quite frequently. My mother will not be taken advantage of! And this "Karen" individual was supposed to call me about the system over a week ago and she never did. I refuse to contact this company again -- all I get is the runaround, answering machines, or most recently I WAS HUNG UP ON. As far as I'm concerned this case is closed. No further payments will be made. Sincerely,
*** ***

As a courtesy this account was already sent a credit update to *** and *** when the customer finally paid teh back balance on 5/3. The payments were late but because we provide outstanding service this request was accommodated. Please allow days for the bureaus to update
the records

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

Please refer to my original responseThis account is no longer active

A letter will be sent to the customer, per his request, so he may submit it to the credit bureaus to remove the inquiry

I (*** ***, Co-Director of the Customer Care Dept.) attempted to call the customer for a resolution to their issue. When I asked why they wished to no longer be a customer of Safe Home Security, the customer claimed they just "didn't like us anymore." When I
asked for further reasoning, they could not expandThis is not enough to break a legally binding agreement
The customer signed a year agreement in April of 2010, taking them through April of The customer's agreement plainly states that they must send in written request of cancellation at least days PRIOR to their expiration date or the agreement will renew for an additional monthsToday is June 9th, and we are still yet to receive the written request for cancellationThe agreement is valid

Safe Home Security After reviewing the account and the client letter it is found that credit should have been applied as the client statedThe balance due on the account will be waivedAlong with seven months of monitoring charges credited offThe next bill will be due January of I
want to apologize for any issues this may have caused ***The client is aware, and is happy to have this issue resolved Any question please call ###-###-#### Kamishia M***

The customer was given an option to add battery coverage to their service plan when she first discovered her low batteryThey declined In regards to the account still being open, the customer still has yet to send a written notice of cancellationThey are responsible for their monthly
payment until we receive a written letter of cancelation and their account is paid current Once both of those conditions are met, we will agree to close the accountThe customer continued to be monitored throughout all of her timeIf the customer continued to have a service problem, we would have gladly sent a technician to look at the alarmThe only communication we had with the customer after the battery issue in 2012 is when she wanted to close the account Since the customer specifically requested for us not to call her, I would suggest she contact our office asap to rectify her issue

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

The contract was signed January 13th. All customers extended credit have inquiries and are reported monthly. Please consult your contract

Complaint: ***
I am rejecting this response because: system still not working will not arm call every day no response 7/7/are the only day I could arm the system and no one will call back of answer phone need help!!! Have wasted to much time for something that sould be simple
Sincerely,
*** ***

To Whom It May Concern,A Senior Account Executive by the name of Colin C*** has reached out to *** *** yesterday via telephone*** *** admitted to misreading her agreement, and felt she was severely misled by her new companyShe will be contacting the new company for clarification, and is
working with MrC*** to stay monitored by Safe Home Security. We ask that The Revdex.com close this complaint as resolved. Sincerely,Colin W***Corporate Account ManagerSafe Home Security

To Whom It May Concern,In regards to the complaint against *** ***This customer had blocked a payment on the accountThe account was during the processing period of cancellation when the payment was attempted to be draftedThe customer received the statement alerting them that the
payment had bouncedThey can disregard that statement as we are willing to waive the customer's final payment on the account. Please let this serve as formal confirmation that there is no further obligation required by the customer and the account has been closed. Sincerely,Colin W***Corporate Account ManagerSafe Home Security

Refund check is on the way Please accept our apologies

Client must buyout account or purchase new equipmentIt is not our obligation to move the system and we try to move the system if given enough notice ahead of timeBased on our notes it shows client called the day she was moving from the old locationOur records indicate that enough time wasn’t
given
Miguel C*** *ustomer Service Manager
*** *** *** ** *** *** *** *** *** *** *** *** ***

To Whom It May Concern,The *** contract was to expire in June if days written notice was sent prior to the cancellation dateThe *** did not send any cancellation documents until June 9th, At that point, the account had already surpassed the expiration date and entered into a
one year automatic renewal per the contract terms. On August 18th the *** sent a copy of their sale of home document which allows an early cancellation clause to come into effect, releasing them from the agreement. No further billing is required on the accountPlease let this response serve as formal confirmation of cancellation. Sincerely,Colin W***Corporate Account ManagerSafe Home Security

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I would especially like to thank MsPrincess B***Although some of our discussions were heated at times, she never failed to call me back when I found something new to discuss.
Sincerely,
*** ***