Best Way Home Improvement

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to meAlternatively, can I pay the whole amount of $before 08/26/2016.
Sincerely,
*** ***

The documents were received and noted on may 13th. Your May EFT payment would have needed to be stopped before the end of April. Your May 5th payment processed prior to our receiving documents. You may send a letter to the CFO requesting a refund but there is no guarantee it will be approved. The procedures followed here are company policy and nothing with intentionally done to harm you. the dates provided are accurate. You do not have to be in town for your account cancellation to be processed internally. Nothing special would have happened that you would have been aware of, it's an internal process. We cancelled as soon as we recieved official documentation which is not unlike the policies of any other service provider

Complaint: ***
I am rejecting this response because:-I received no follow up call/message from Safe Home
Security at ###-###-#### (number I provided);-My husband has military orders in ***, MD (away from the residence with alarm system)I asked for the contract to be terminated as of August 31, 2017...not Dec There should be a military exceptionI'm not living at the residence because I'm living in ***, MD.
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Acceptance only when they zero out the balance and stop sending bills for additional charges and future services which they cannot provide as they no longer have equipment installedSincerely,
*** ***

If agreed on, we will move forward to install the free equipment with the interactive features in your new homeAlso we will refund the that was given to us for the system move

We have spoken with the customer and agreed to amicable contract terms, and believe this has been resolved to both parties satisfaction

To Whom It May Concern, This account has not been closedIt is open and active under the monitoring agreement that will expire 11/07/The customer’s battery in their system went dead, a new battery was sent out to the home to be replacedThe battery was not replaced successfully and
the customer’s went with another company If the customer needs assistance replacing the battery, we will send our tech out this week to replace the battery and re-install our systemOur tech will be reaching out via phone to set up an appointment this week If the customer does not agree with this resolution, we will be forced to seek the full term of the agreement expiring 11/07/ Sincerely, Colin W*** Corporate Account Manager
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The contract stands on it's own Please see number on your contract We will cancel but if a balance is owed it's owed If the client is deceased then we submit to probate

Sent out two techs to correct situation, the tech mgr Ambrose G*** and Field mgr Alex R***They corrected situation and customer is satisfied

To Whom it May Concern,I apologize if you felt you were mistreated by any of the representatives that you have spoken withSafe Home Security will honor what the customer was told on the phone call and the account will be sent to cancellation at the end of this month.Again, we apologize for any
inconvenience. Sincerely,Colin W***Corporate Account Manager

The customer changed addresses, and that is where the mixup with addresses came into playWe see the address in our billing database and our central station match the customer's address on their contractWe are looking into the customer's claims, and are willing to repair anything wrong with the
alarm system, and credit the customer for their inconvenience

Customer has every right to pay for a replacement panel and we will install, no additional contract necessary. Current contract expires in August so if he wishes to no replace the panel he could pay the remaining months. If he wishes to sign an additional contract we would provide the
panel at no cost

Please see previous response We are no longer servicing the account, it has been turned over to *** *** and client must call the number on his letter

Complaint against *** *** ***This account has been canceled per the customer's request

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is correct
I would like to still respond that this company has the worst customer service I have ever experienced. When Safe Home took over my account from the previous service provider they for some reason created separate accounts for me in their system, to which I had to call numerous times to figure out and resolveI had to provide them a copy of my original contract from 2012, cancellation letters and numerous phone calls and emailsI also left separate voicemails for the manager Greg requesting a call back in which he never didDue to my own diligence for over a month, it took me calling almost everyday this week and filing a complaint to the Revdex.com to finally get my situation resolvedI would NOT do business with this company if they monitored my home for FREEI also plan to keep the stop pay on my bank account to confirm that they do in fact actually process the cancellation through
Sincerely,
*** *** ***

We will be repairing system on 8-6-16, and the credit has been applied

Complaint: ***
I am rejecting this response because: No one is coming out August 6th, I work! No one has made an attempt to contact me in regards to itI waited for FOUR hours on August 1st for NO ONE to show!
Again....only resolution...Cancel my services and contract without penaltyI have no proof credit has been applied as charges were filed on my account on July 31stI have logged into my account and there is no refund for anythingI just received a bill in the mail YESTERDAY for my old address! I do not want to deal with this company anymore, your business actions are unacceptable and customer service is horribleNo one returns my calls, no one answers my questions and you assume I am available on Saturday to send someone outNO one called me to even see if its okAgainCANCEL MY CONTRACT WITH NO PENALTY.
Sincerely,
*** ***

It was brought to our attention that *** *** has filed a complaint against Safe Home Security Inc. The customer was having issues in trying to cancel their serviceIn researching her account, the customer has a low battery on one of the sensors, but she is being monitored and being
protected. I have contacted the customer twice and left my contact information to call me so that I can resolve her issue. Greg M ###-###-#### ext *** Gregory M*** Customer Service *** *** ***
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We have reached out to this client by phone, and did not here backAn email was just sent, with contact information and the hours to reach someone who can help the client with their concernsWe are willing to cancel the account but would like to hear from the client either over the phone, or by
responding to the email sent
We will reach back out to the client next week

SPOKE TO MR *** HE AGREED TO LET ME REPLACE HIS PANEL AND CREDIT HIM HIS BALANCE HE AGREED IF IT WAS ALL DONE TO HIS SATISFACTION THAT HE WOULD RE SIGN WITH US AND PUT THIS MATTER BEHIND US
Salvatore C***
Resolutions Department Manager
Safe Home Security
** *** *** ***,
CT*** ###-###-####
mailto:*** *** ***