Best Way Home Improvement

Since the client left to go with another company that company may be willing to pay the buyout but if not the client is responsible

Complaint: ***
I am rejecting this response because:
The business
committed fraud by monitoring a system still under my name when I don't live there anymore and charging me for service that was never rendered.The current owner was getting free monitoring of the security system I left in the home The business failed to collect from him and put a new service contact in his name.Then the business tried to bully me into paying 300% markup on a new security system.This business is committing fraud I would pay out my service contract if the business would provide a service that is reasonably priced and not under the auspices of fraud.They needs to stop bullying customers into something they should not have to be charged for.This is unacceptable and I am not complying with anything that is fraudulent
Sincerely,
*** ***

We will accept $to close payable in installments. $for first payment. Please facilitate with your account manager Melvin *** ***. We will have him give you a call today

Complaint: ***
I am rejecting this response because: I have only received voice messages and I have called back the following day each timeThey continually call when I am at workNo one seems to know who *** in Resolutions isI've been told they will document in the notes and call back once they are able to locate ***.Also none of the other items have been addressed in their responses.Lastly, my request is to end the contract without penalty.
Sincerely,
*** ***

Revdex.com complaint case # *** *** *** ** *** Her account has been terminated. A system removal was done on 2/22/ No further obligations are required Thank you!

After reviewing the Revdex.com complaint and our notes, I've decided to released the customer from our agreement.No further obligations are required.Thank You!!!

The settlement check of $was recieved on 7/5/after this Revdex.com was submitted. Plesae allow days for the cancellation process to complete and ignore any invoices recieved prior to that time. There are no further obligations of either party to the other

The customer can only pay monthly if they are on automatic draft. We do bill months in advance with quarterly billing if they choose not to have auto draft. If the customer would like to go back on monthly draft for December 17th we would be willing to do the following only as a time
solution:
1) They pay $of the current back and late fee balance
2) We would update the credit report to reflect paid never late
3) They would have automatic monthly draft on teh 17th of every month beginning with December 17th,
If the customer rejects this offer then the current back balance and reporting will remain. The a/r on this account is accurate. It reflects owed back balance, late fees, finance fees and returned item fees for bounced drafts

Please see previous response with instructions Thanks

This account entered into a five year agreement on September 24, The security system is the homeowner's equipment and the homeowner's responsibilityThis agreement is scheduled to expire on September 24,

Spoke with client today to follow up on service appointmentWhen tech was there he sent signals from every zone and we received a signal from the smoke detector client felt wasn't workingI offered three months credit and had it entered for the inconvenience of the missed service appointmentsI
also explained to client she can buy smoke in a can and test smoke detector with a rep from Safe Home Security if she feels the smoke still isn't working, so everyone can be on the same pageClient was okay with the credit we offered

SPOKE TO *** AND WE MADE AN AGREEMENT TO REMOVE THE CAMERA AND QUANTUM ADD ALARM.COM, DOOR/WINDOW CONTACT AND LOWER RATE $PER MONTH
Ambrose G***
Field Technician Manager

Revdex.com:My account is under ** ** *** *** I have already talked to the corporate resolutions manager and they gave me months freeI will see how this goes
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

After reviewing this account the representative should have taken $for months monitoring and late and finance charges to close this account. Because the client pays annually I believe the representative became confused and made an error in collecting months. Please
contact Karen C*** at ###-###-#### and she will issue a refund to your credit card for $to rectify the error

PLEASE RESPOND TO OBJECTION, SHE WILL DISCUSS MONTHS FREE AND A FREE REPEATER WITH HER HUSBAND, AND CALL US BACK… Shane M*** Customer Service Director
*** *** *** ***
*** *** *** *** ***
*** ** *** ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Due to unfortunate circumstances with the install of the cameraWe gave customer months free service for the inconvenienceWe had customer scheduled for October 13th as a place holder for a sooner dateContacted the customer offered October 1st then October 3rd we agreed on Tuesday October 6th
for the setup and installation of the camerasGoing forward customer will contact Christopher H*** at ext *** for any issueChristopher H*** Customer Service Manager Safe Home Security ** *** *** *** *** *** ###-###-#### mailto:*** *** ***

To Whom It May Concern,In regards to the complaint against Security Systems Inc: We've reviewed this account in great detail and have opted to close the account at the customers request. Please allow up to days for the this to occur. Sincerely, Princess B*** Senior Account
Manager Safe Home Security

Complaint: ***
I am rejecting this response because:This company should be listed as a ZERO balance with no negative credit reporting, however, I am still recieving bills/late fees/finance charges from this companyThis tells me the account and my name is still in their system.Have company make the proper adjustment to their accounting system and send me a billing statement to evidence their system shows "paid in full"They agreed to mark the account ZERO balance, as of 1/15/It was done through a dispute with youThey continue to bill meAfter calling them, the "customer service rep" says the account is still has a balanceThey have resolved the initial complaint, but have now created another oneYour complaint # The last statement I recieved was dated 1/25/16, which is days after they made their agreement
Sincerely,***
***