Best Way Home Improvement

Safe Home Security is only responsible to monitor and respond to the activity that occurs in the customer's homeThe homeowner is responsible for the registration, operation, and alarms that occur with their equipment in their home.This account is scheduled to expire on April 8, 2017.-Justin

Complaint: ***
I am rejecting this response because: The whole reasons of the the new agreement was to replace all of the sensors with brand name sensors We have it in writing from Brian P*** That is the part of the contract that the company is refusing to honor as per their previous response Therefore, they are in breach of contract
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***I am rejecting this response because:As I mentioned before I was tricked into a 5-year contract. I thought I was
signing up for a maintenance agreement on my current home alarm system that I was under the impression I was under a quarterly contract since that is how I pay. They told me I didn't have a maintenance contract and I had an older system and it would be wise to have a maintenance contract because of this. First thing I told the representative was I just got out of the hospital and was on heavy pain medicine from surgery. They said it would only take a minute to get signed up for the maintenance contract. I called several times within the three days to no avail. I had written to get out of my contract within the three days but Safe Home Security says they did not receive anything. I did it by mail to get out of my contract so the mailman could pick it up from the house. I could not drive to the post office to send it certified per doctor's orders for no driving I live alone and my parents are deceased and my two brothers live out of state I had some questions answered but not in a satisfactory manner
Safe Home Security doesn't answer the phone calls. It rings busy most times. If you get through no one answers your call...goes to voicemail. I have left several messages on voicemail with no return calls. I would like to cancel my contract and receive the remainder of my amount I paid and I want out of my contract immediately without having to pay a cancellation fee. I do not have the money to continue to pay for this alarm system. I did send in the paperwork to cancel the contract
I will be faxing paperwork as well
Sincerely,*** ***

This account was cancelled on November 11th, 2015. There is no frurther obligation by either party

Complaint: ***
I am rejecting this response because: I do not agree that I have gotten the service that I have faithfully paid for from this companyI have been treated rudely and again, I was coerced into signing the form after being told by Jazmine that my contract would only be extended for monthsI called the company several times before I was able to talk to Stephanie about this matterI even asked her to go back and listen to the recordingShe conveniently informed me that they have had phone problems with their company and that recording was no longer available to be listened toSo what am I to do? I am going through this process because I have researched complaints regarding this company and their policies and have found out that I am not the only one that has the same complaint! I was advised to take the proper steps in filing this complaint before contacting the attorney general's officeThis company had a a lawsuit filed against them for the same thing that is happening to meIf they are not willing to compromise,I will be more than happy to take my complaint further
Sincerely,
*** ***

This complaint was assigned
to Safe Home Security Inc
*** *** declined our offer to service her system and provide the upgrade
needed and credit her for five months. We apologize for any
miscommunication or any service issues that she has experienced.
Per her request, we will be releasing her from her agreement.
Greg ###-###-#### ext***

After speaking in depth with the customer, the company will close the account with no additional billing

RE: Complaint Safe Home Monitoring, Inc.This account has been canceled per the customer's request

Complaint: ***
I am rejecting this response because: I'm confused as to whether or not it will be taken off my credit report or if they're requesting information for their own records
I'm not sure if they even located my account and that it was misread as past due I just want this to be clarified for my own records since I'd have to re-run my credit report to see if it was even taken care of
Sincerely,
*** ***

Complaint: ***
I will be more than happy to accept this response once I get it in writing that my contract has been cancelled:The response says my
account has been cancelled. If I get a response that says "*** *** contract has been cancelled and no future monthly installments will be taken from his checking account and no additional money is owed."
Sincerely,
*** ***

After
performing a live system test with the customer we were still unable to detect any
problem with the customer’s alarmWhen *** *** signed up with us he
declined the option to enroll in our service/repair warrantyIn fact, *** *** only signed on for us to monitor his alarm system and to report in the
event of an actual burglar alarmWe’ve done the best we could on our end but if
the customer is still disgruntled we can arrange a special option for him to
buyout his remaining time left with usHe can contact Christopher H*** for more details

I released the customer Gladysbell S*** Payroll Manager Dealer Support Manager Middle StMiddletown, CT ###-###-#### Ext

This account has been closed per the customer's request and a refund check in the amount of $has been sent on 2/19/

Complaint: ***
I am rejecting this response because: I provided Safe Home Security with the *** *** Documentation in August and they have chosen to ignore if for months, untill now! For months they have chosen to do nothing but lie, mislead us, while ignoring all email correspondenceAfter months of all the lies and aggrevation, I want my payments for October and November of $50.99, at total of $101.98, refunded to me as they were only made based on their lies and promises. When this is returned to me, I will then agree and acceptThey are the cause of this prolonged disputeThey could have and should have done the right thing from the very begining!
*** ***

To Whom It May Concern,Per the *** Monitoring Agreement, their account with Safe Home Security was not due til expire until May 17, The customer stopped payment on the account since the month of January. Once the Flore's make the final months of payments on the account, the account
will be eligible for cancellationThe total amount due on the account to close is $219.95. Sincerely,Colin W***Corporate Account ManagerSafe Home Security

Based on the email from the representative at *** *** we will release the client without further obligation. Please allow days for the process to complete and ignore any correspondence recieved prior to that time. Neither party will have any further obligation to the other

This account entered into a month agreement on March 24, and will remain in effect until March 24, If this account located to an area where we provide service, we are willing to move the equipment and transfer the terms of the agreement to the new address for $

To Whom it May Concern,Safe Home Security has reviewed *** *** Security Account in regards to this complaintIt seems the *** are having a phone line issue which is causing the system to beep. At the moment, Safe Home Security does not have a technician readily available in the
*** area to service their alarm system in a timely mannerBecause of this, Safe Home Security will be releasing the *** from their Security Agreement immediatelyNo further payment or action is required by the customer. A credit update will be done as well to reflect the account as paid in full, and never late. We apologize for any inconveniences this may have causedWe ask that The Revdex.com close this complaint as resolved.Sincerely,Colin W***Corporate Account Manager Safe Home Security

I accept! Jamie P*** walked me through shutting down the alarm system last night so we would no longer hear the erratic beeping and alarms going off But that means no security system at all So I am pleased I can now move on to another company to set up a security system Thank you Revdex.com for your help in this matter Very appreciative!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***