Best Way Home Improvement

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** *** *** *** ** *** ***

Complaint: ***
I am rejecting this response because:
Sincerely,
*** *** I did speak to them a few times as he saidThe thing is I signed up for a doorbell camera I didn't sign up for anything else they could not put it inI did get with my provider I was told that I have high Internet service and I am locked in to a contract packet with my providerI called the company back to give them this information and I did not get a response after that no one came out to see if they can connect the camera system If I wanted inside cameras I could have but inside cameras I did not want inside cameras I wanted to doorbell camera that is what they were supposed to be selling selling me they wanted me to except what they wanted me to except but if I'm going to pay for something I want to pay for what I want not for what they want me to have I also explained that my contract with *** did not run out until August yet I still get a bill so I don't feel that I should have to pay for something that I did not order I want because that's what they think I should have After I told them that the provider said I had her Internet service no one called me back no one came out to see if they can connect it because that provider checked and they told me that I had hot Internet service so if that's the problem they must've done something else wrong When I first found out that they could not install it that was a couple months later maybe a month later I told them to come and take it out and put my system back the way it was nobody wanted to do that they did not call me they did not send anybody out they took my system that I had in here and they didn't bring it back and they didn't want to come take theirs out I also explained to them that my husband did not want the system we only got it because I talked him into getting a doorbell system and that's the only reason why he approved but when we found out that we could not get what we want it I asked them more than wants to come and take the system out and put my system back nobody acknowledged my requestI am still willing to let them come and get the system and put my system back just the way they found it which I have been requesting for months for them to do and no One ever responded to me

To Whom It May Concern,It does sound like there was some paperwork that was crossed in the mailThis customer's account is closed with a zero balanceNo further obligation is requiredThe customer should be receiving or should have received confirmation from the States Attorney General as well. Sincerely,Colin W***Corporate Account ManagerSafe Home Security

We are sorry the customer feels they are not being treated fairlyThe customer’s account has been canceled, but no refund will be given as previously stated Thank you Kristopher V*** Customer Service Director Safe Home Security Sebethe DrCromwell, CT(800)833-x*** *** ***

After reviewing the account we are able to honor everything promised to you. Everything stated was put into place but we did not receive a construction addendum that was mailed out back in August and this is the reason the billing has started again. The total costs are as follows, $
for the system takedown and reinstall along with a charge of $per month for a max of months to suspend the account (total $48). I will back date the construction addendum to August, apply any payments to the $and credit the rest to the account at the new address. Carlos who is the rep you were working with is going to reach out to get all of this resolved for you David R*** *** *** ***
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*** *** ***
*** *** ***
*** ***
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..*** *** called into our office and wanted to cancel his service because he felt his rate was too high and he was offered a lower rate and three months free in which he accepted because he was satisfied with our service. After the three day rescission period the customer called in to cancel again because he had an alarm event where he had a unpleasant experience with the monitoring company *** because he felt they were rude and when he called into our office and our primary monitoring center *** *** who answers our calls when our office is closed did not have the customer in their records but they do have access to our system database to assist the customer. In conclusion, the contract stands. We have no intention of releasing the customer from the contract. The customer has always been monitored, was provided a lower rate, was provided three free months, an extra month for inconvenience with the monitoring center and in addition, if it would make the customer feel more comfortable, we will send a technician to his home at no charge where we can switch his monitoring center to *** ***We request this complaint to be closed. Greg M ###-###-#### ext ***

The account is being cancelled and there is no further obligation. Please allow days for the process to complete and ignore any further correspondence recieved prior to that time

Safe Home Security has agreed to cancel this account without penaltyA refund request of any amount will not be granted

Complaint: ***
I am rejecting this response because: they are CLEARLY NOT READING their own contract It states that
they can only auto renew the contract FOR MONTHS NOT YEARS!!!! I have emails from their own customer service/senior account manager that this company did "do a month roll at one point" in our relationship with Safe Home Please read the attached contract stating they were only authorized to do a month renew and the document sent to the state attorney general proving they renewed for a month period
Sincerely,
*** ***

We spoke to the customer on 2/10, and she requested months of serviceThose months of credit were applied to the account that dayThe Glass Break Detector was shipped to the client and we are willing to come and install it

Safe Home Security has agreed to cancel this account

Revdex.com: I will accept the offer but I did not sign a year contract with this company and I need this to be removed off my credit report I am unable to pay this in full but I will pay it off
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

RE: Complaint Safe Home Security, Inc.Safe Home Security has canceled this account per the customer's requestThere is no further money due

The customer's account has been credited months of service and we also we waived the cost of the battery.The client had a low back up batteryThat particular battery is only used if the power to the panel goes outThe customer was not affected while this battery reported lowTheir system was
100% operational.In an effort to appease the customer, we waived the cost of the batteryWe dispatched a repair technician to change the battery for customerWe then issued months of credit because the customer was upset that a battery was low. We gave the customer $in credit because they had a low batteryUnfortunately batteries go low, and as much as we would like to be able to control the lifespan of a battery, we have no control over themI am not sure how this indicated to the customer that anything was a scam.Currently, the customer only owes one month of their quarterly paymentIf they would like, they can call into our billing department to request an updated invoice. We will not be canceling the customer's account because they had a low battery

Although the agreement the customer signed states there is a month automatic renewal period if they do not give written notice to the company at least days prior to their expiration date on their intentions to cancel the account, the company agrees to go against the contractual obligation and
close this account with no further billing due

Complaint: ***
I am rejecting this response because: I am not complaining about my last service request, when this company claimed to deny me service because of a past due balance, but all of the prior service request which they claim to not have any record ofIt's very convienant that they don't remember or have any record of my service callsI am still requesting that my contract be canceledThis company is a pitiful excuse for securityI would not recommend anyone to buy this service, and I'm sure that I'm not the only unhappy customer with similar problems.
Sincerely,
*** ***

COMPLAINT ***
***
In regards to the above mentioned complaint, we have since
been in contact with the customer and have an appointment scheduled to complete
her servicesThis complaint is resolved and should be closed
JEVAUN P***
Resolutions Department
Corporate Manager
Safe Home Security
*** *** ***
Middletown, CT
###-###-####

We
cancelled this one out a few weeks ago and Lauren notified Erica and Sandra
Probably need to talk with them because they didn't cancel it outWe did what
we were suppose to doLet us know if there is anything else you would like us
to do
Thanks,
","sans-serif"Times New Roman">Brad

Complaint: ***
I am rejecting this response because:
We have been loyal
customers with Safe home Security for yearsRecently, the customer service
that Safe Home Security has provided us has been the worst service that we have
ever
hadThis company is so consumed with keeping a customer into a contract at any
meansYes, a contact is legal and binding, but just because it is legal does
not make it ethical and that is what Safe Home Security lacks, ethics, in my opinionAllowing
your employees to talk to customers in a condescending manner is a serious
problemIn most businesses, the tone is set at the top,so that does not paint
a good picture for Safe Home Security managementWhether you know it or not word of mouth goes
further that any advertisementThe reason we do not want to be associate with
this Safe Home Security any longer is because of their unethical practices,
establishing contracts that could be deemed entrapping, although it is legal and Safe Home Security poor customer service we have encountered, their staff did
not perform well in problem resolution with us as a consumer
I
would like this letter to be publicly documented about are official
cancellation, in case we run into a problem at the end of our contract:
*** * *** ***
*** ** *** ***
*** *** ***
June 11,
Safe Home Security
** *** ***
*** ** ***
RE:
Cancellation of Security Monitoring Service Ref* or ***
Dear
Sirs,
This
letter is to officially inform you that we are cancelling our security service
at the end of the term of our current contractThe date is April 26,
We have
examined the contract and are following the procedures recommended there for
cancellationIf we don’t
receive written response from you within days, from the date of this
cancellation letter, we will consider that Safe Home Security has accepted our
cancellation request
Additionally,
we have decided for the remainder of this contract that we do not want or no longer agree with the direct payment
option that we had established back on April 26, This serves as an
official notice that we want to discontinue
the direct payment option and have a bill mailed out to us on a regular
basis for the duration of the aforementioned contractOur expectation is for
Safe Home Security to have this accomplished for the July billing cycle,
we will closely monitor our account to ensure this auto-payment has ceaseWe
have returned all of SHS’s home security equipment
If you
have any questions, we can be reached at *** ***-***, *** ***-*** or at ***
Respectfully,
Sincerely,
*** *** * *** ***

The terms are what I proposed and if possible I would like to accept them to resolve this issue