Best Way Home Improvement

To Whom It May Concern,We have reviewed the situation in detailAs stated before the opinions *** *** is describing differ highly from the facts of the accountAlthough we have committed to holding up our end of the agreement by continuing to monitor the home to the end of the term, we have decided to close the accountThe reason being is *** *** has continued to threaten using several different legal platforms in order to avoid his financial and legal obligation to his current monitoring agreement. Please let this serve as formal cancellation of the account. We ask that The Revdex.com close this complaint as resolved and satisfactory. Sincerely,Colin W***Corporate Account Manager Safe Home Security

Complaint: ***
I am rejecting this response because: The equipment was removed and We did not change company's for over a year, after waiting on them to replace itI will not pay for equipment or service that I do not have! I have a receipt for the removal of the equipment, along with receipt's from Bright house Who came out to repair the wiring and connections that were broken by security techinterrupting My phone service
Sincerely,
*** ***

To whom it may concern: It was brought to our attention that James *** has filed a complaint against Safe Home Security Inc because he was having issues with his alarm system
The customer had a scheduled appointment on 11/23/where the tech did not show. He was then told that the time needed to be rescheduled for 11/25/and unfortunately the tech did not show again. I spoke to the customer an apologized for the inconvenience and frustration he has experienced, especially during the holiday I have reached out to the technician and we have rescheduled the service appointment for 11/30/where I informed that I will follow up to ensure that it gets done. I have also credited his account for three months for the inconvenience Greg M###-###-####

Complaint: ***
I am rejecting this response because:Yes, it is true that person was to come and look at the system He was suppose to come earlier in the day Then called at 6:00pm and said that he wouldn't be at the house until between 6:or 7:00pm which is way toolate in the evening, when we start getting our son ready for bed We have called back MULITPLE TIMES to reschedule, and was told they would get back with us but NEVER does We are tired of us and my parents being harassed by the collections department for a service that isn't working, it's insane As for the bill...if the system is not functioning/not working at all then why on earth are we continuing to be charged for a service that they aren't and haven't provided for us for over a year now All I ask is that they call back and actually reschedule a visit and not for later in the evening when folks are getting their children ready for bed and clear all previous bills and stop billing us for a service they aren't providing until it is properly fixed and in working conditionI really don't know goethite company is still in business
Sincerely,
*** *** - ***

Complaint: ***
I am rejecting this response because:I asked for the service to be canceled after their alarm failed to protect my familyI asked for
a refund and repair they said they "would get back to me" instead they just sent my account to collections which I paid in fullThey have not offered to repair the damage nor were they will to work with me in anyway when I had concernsThey do not monitor yet only wait for phone callsAny thief could cut the phone line and break into any safe home house.
Sincerely,
*** ***

Complaint: ***I am rejecting this response because:
Please see attach documents
1. Page is "*** *** Police Emergency Alarm Ordinance". It tells us that "If you have an alarm monitoring service, they will bill you for the license". Safehome is responsible to pay our license fee and bill us for the license, as other Alarm System Companies who operate in *** *** do. Because Safehome did not pay our license fee, we got penalties and high alarm fees
2. Page is an alarm license form. In April we submit a check to Safehome and filled out this form. But our check was returned to us. Apparently Safehome didn't know what to do with our check and form
3. Page to Page include some communications between me (*** ***), Safehome and *** *** Tax Collector
a. In June we sent the form with a check for $to Safehome again with instructions (see canceled check on page 4). Safehome cashed our check but didn't pay license fee for us.
b. I kept on asking Safehome if our check was paid, there were no answers and no proof of payment
c. We tried to reach ** Tax Collector, as of Sep 10, ** Tax Collector indicated that Safehome still did not pay our license fee
d. We kept on contacting Safehome and ** Tax Collector after Sep 10, but have received no replies from both of them
e. We had to shut down our alarm system since April to avoid further penalty. In other words, we have received no services from Safehome since April
e. While we requested cancellation of our contract, Safehome sent us late charge penalty and threatened to send us to collection agency
f. We still don't know if our license is paid or not
g. We want to either get refund or cancel our contract with Safehome. The amount is not big, but the principle is" why do I have to pay while I have not received decent services
Sincerely,*** ***

This account has been closed per the customer's requestThere is no further money and the account has been canceled with a zero balance

Complaint: ***
I am rejecting this response because:This is a complaint about Safe Home not the collection agencyConsumers should know they have a terrible product and service and could care less about home protection.
Sincerely,
*** ***

To Whom It May Concern,See previous responseWe have given our stance on this matterThere is no further findings on this matter. Sincerely,Colin W***Corporate Account ManagerSafe Home Security

Complaint: ***
I am rejecting this response because: I never signed a year contract, they have sent two contracts over the last couple of years I never signed them, I had been paying from month to month I would never sign a year contract with an alarm company that's to long They can not show a contract that I signed Again they wanted me to sign up for more years but I did not
Sincerely,
*** ***

A total credit of $has been applied to this accountThe credit consists of four months monitoring and the cost of a backup batteryThe customer may contact our customer service department at ###-###-#### to schedule service at no cost.The customer may email
[email protected] to send in a request of cancellationOnce the cancellation request is received via email, the account will be scheduled to terminate on March 16, This is simply in accordance with the terms of the current contract

See response from 9-5-This agreement shall remain in effect

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me Can you please tell me when it will be canceled?
Sincerely,
*** ***

As I stated previously, with the recording giving us the approval to send out the renewal agreement, and it was sent back to us in the mail, we have no choice but to enforce the agreement.However, we would revisit the issue with copies of their licenses'

Revdex.com:
Im still waiting on them to actually go to fix the issue on December the 11,they did not contact me to aware
me of this appointment I contacted them today December 4,2015asked them ounce again what was my status on complains Richard attended me and said the appointment is set for such dateDecember11,from 1:00pm to 5:00pm and waiting to be acredit the money to my account for months to complaint ID ***, and if anything goes wrong I will continue to this complaint.
Sincerely,
*** ***###-###-####***

To Whom It May Concern,The laws pertain to the state the customer signed the contract in for serviceThe customer signed the agreement in *** for service in *** not CT

Complaint: ***
I am rejecting this response
because: I called their Customer Care department on May 15th and spoke with a rep named Jose D*** I clearly asked him if I was obligated for any additional payout if I sold my homeI asked this question twice to be sureBased on his response, I agreed to leave the monitoring equipment in place at the home for the buyers and gave them Jose's contact information so that they could sign up for monitoring serviceThen, days after this assurance from their Customer Care unit, I was called and told I would have to pay ~$1, I have been a customer with this company for over years. Based on the assurance from their Customer Care unit, I ensured that the equipment would remain in the home and provided them with a new customer. I'm asking that they do the right thing and honor the verbal agreement that Jose D*** Customer Care gave me on May 15th
Sincerely,
*** ***

Client signed a new contract in February 2017. We also completed service in May. New equipment was also installed. The client must pay teh buyout if teh home was sold, please see section of your agreement for specifics

The clients account is over years delinquent and in August was sent to a third party debt collector. He must work through them at this point to resolve

Complaint: ***
I am rejecting this response because:
Sincerely,
Mary Hawthorne ALL I AM WAITING FOR IS X=BEING REDEPOSIED BY TO MY DADE COUNTY FEDERAL CREDIT ACCOUNT ,PER TAMPA OFFICE I SPOKE TO,AS OF 5/4/NO MONIES HAS BEEN DEPOSITED BACK