Best Way Home Improvement

To Whom It May Concern,Ms. Kayla P[redacted] left [redacted] a standard voice message when the cancellation letter was received. During the processing of that letter, [redacted] opted to use The Revdex.com as his platform for communication. That is the reason he has received no phone calls back since that date, since all communications are being directed to this platform. As stated in our previous response we have offered a more than fair resolution. If [redacted] chooses to accept our offer, I ask that he contacts myself directly. We ask The Revdex.com to close this complaint as satisfactory and resolved as the customer has been offered a more than fair resolution to a problem that was caused by the consumer. Sincerely,Colin W[redacted]Corporate Account ManagerSafe Home Security1800 833 3211 Ext. [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

I have talked to the client, there were arming errors being made by the consumer. We walked through how to correctly arm the system from the mobil app they have. When they are available (Tuesday 7/7/15) we will speak again and walk through arming correctly on the keypad in the home. Any damages/loss...

due to the break in should be submitted to their home owneres insurance company. I also offered to fax proof of the systyem being armed and opperating correctly. The way the system was armed the motions were not turned on.
Thank You

Contracts run year to year in [redacted] after teh initial term.  Since your contract was dated June 7th.  Your July 2016 letter cancelled your service as of June 2017.

It was brought to our attention that [redacted] has
filed a complaint against Safe Home Security Inc.  The customer was having issues in trying to
cancel their...

service.
            The customer has called into
numerous times and has spoken to multiple representatives that have informed
them of the cancellation process.   We
require a letter, fax or email with the customer’s request to cancel.   The customer claims that they sent one but
we have not received one to date.  
            On 6/30, customer service manager
Greg contacted [redacted] and apologized for their difficulty in terminating
their service. The customer was informed of the cancellation process again and
provided an email to send the cancellation in. In speaking with the customer, the customer
refused to give the reason for discontinuing service and declined any offer
given to maintain service.
            On 7/1, we reached out to the
customer to verify that they received the email link.  As soon as he customer sends a cancellation
letter, the account will be processed to be closed.  Greg
M.  ###-###-####  ext [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Please note that the reason I didn't agree to pay the fee is due to the fact that the service technician stated that if I was under contract, I should never have to pay any service fees or equipment costs.  The battery still needs replacing and should be free of charge with NO contract extension.  After reviewing Safe Home Security's file with the Revdex.com, it appears their practice of charging customers even while under contract is commonplace.SHS should ensure our monthly bill does not go up or I will file another complaint.
Sincerely,
[redacted]

WE HAVE COME TO AN AGREEMENT WITH THE CUSTOMER THAT  IS SATISFYING TO BOTH PARTIES.

The customer has received an explanation of the automatic draft and a refund in the amount of $296.39 has been agreed upon and issued. The account is scheduled to expire on November 21, 2022 as per our current agreement initiated on November 21, 2017.

Complaint: [redacted]
I am rejecting this response because how can I be in a 5 year contract for some one else's property. I wasted my money monthly paying for monitoring I wasn't even receiving. They were covering some one else house. Even sent the police there. Because they even had someone else address reporting to them.I received confirmation that this was resolved and yet it has not. They are upset because I refused to sign a new contract after discussing they were not even monitoring my property. They then put it on my credit as a unpaid loan. This was not a loan. And I need them to take responsibly that they DID NOT offer me the service for which I was paying and signed up for. 
Sincerely,
Keith W[redacted]

This account is in agreement until April 8, 2016. The agreement is attached for reference.

The customer is currently under contract until 7/30/16. The customer willingly switched to another alarm company in 2014 while still under contract with Safe Home Security. Switching companies does not release the customer from their obligations. Following the customer switching companies, the customer never notified SHS they intended to cancel their service. In accordance to the customer’s agreement, their account automatically renewed for 12 months in July of 2016. The customer claimed they sent a notice of cancellationn2014. We show no record of that notice being sent. The customer failed to show any proof that they sent in a written notice to cancel their account before their annual automatic renewal date. We did receive a written notice in June 2016, after the account renewed. The agreement term the customer is in is valid. In an attempt to satisfy the customer, we have agreed to release the customer from their contract obligation. However, no refund will be issued as the customer was under a valid contract.       Kristopher Veilleux Customer Service Director   Safe Home Security 55 Sebethe Dr. Cromwell, CT. 06416 ###-###-#### mailto:[email protected] www.safehomesecurityinc.com https://www.facebook.com/pages/Safe-Home-Security-Inc/13984[redacted]9

Complaint: [redacted]
I am rejecting this response because: I was not informed that my contract was being sold to a third party, not was I advised that I was being "locked in" to a 36 month contract. It's very devious and underhanded. Not on the up and up at all.  They used a bait and switch tactic and never, ever would have had my permission to sell my contract without me being made aware. I was never contacted in advance about this.   They mislead their consumers and are a disgrace.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:First of all I don't have to lie about ANYTHING unlike [redacted] !First of all This account was not set up as a business account but it was discussed fully by the sales rep who initially called us and [redacted] knew full well what this service was going to be used for .In regards to the second lie I requested the smoke detector at the same time as that was one  of  the request by the inspector so it was not as a after thought! Also the detector was NEVER placed in my kitchen it was always in the daycare but was by the door and I placed a call to him to have it moved over farther which has nothing to do with anything but since he brought that up I responded.[redacted] knew from the beginning that this was for my daycare and that upon completing other tasks I would inspected I don't why he insists on not stating the truth !And it didn't take over seven months to get the inspection the customer service department has my disposition  from the Fire Marshall showing the inspection taking place on April 28,2016 IT TOOK Mr.M[redacted] AND THIS COMPANY 7 MONTHS to return calls.The alarm system was activated properly no call was made into the company calls are being recorded for quality assurance right well run it.Im sure if you read on the Facebook page CUSTOMERS AGAINST SAFE HOME SECURITY one would clearly see who is being truthful here.As far as him being professional if you call that attire professional okay no comment ,no return calls then when he does its excuse after excuse okay I will not recommend this anyone. I just found out  a elderly lady in my neighborhood did the same way you will reap this one day!Have a good day         
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Because my prior experience with Safe Home Security has demonstrated matters not to be taken care of when they have said they were, I've attached the pertinent data regarding my filing.  I do hope that this matter will be resolved as they have stated.
Sincerely,
[redacted]

Service set 6/27 Add door lock to system at no charge to customer.
Customer is satisfied.

The account is closed, with no past due balance. A credit repair had been submitted, before the complaint was received. Please allow 30 days for it ti be reflected on your report. We apoligize for any inconvenience or misunderstading.

Complaint: [redacted]
I am rejecting this response because:I am also complaining about the 2 no shows of the service appointments with no explanation.One no show is already unacceptable.I would like a refund of 2 months of service as I had been trying to get a service person to come out.I was told that a service person will take a look and see if the monitor can be fixed. I left messages with Jay (ext [redacted]) and a message with Greg (supervisor of customer service department).They never returned my calls. If Safe Home Security refuses to cancel my contract, I would like a reduced rate until the end of the contract December 21, 2017 as they will not have to provide any service anyway.          
Sincerely,
[redacted]

The account has been closed, per the customers request, with no past balance due or further obligation to Safe Home Security.

Complaint: [redacted]I am rejecting this response because:
1. You can clearly hear that I can barely hear what the rep on the phone was saying. I agreed to what was on the contract prior to it being falsified.
2. Regardless of what is written on the contract, I called twice and was old by your company my account was current in payment and service was cancelled. House was sold and I got a bill 1 year later with a service I tried to cancel and added late fees.
3. Spoke to a Mr. [redacted] and he told me to write a letter (which I did and mailed) and email (twice) AGAIN to cancel.YOU Security one of SAFEHOME or whatever you call your company stating I wanted them to cancel service. His response was no, you keep paying for the full term whether I live in the house or not. Then decide to hold my credit as a sort of blackmail unless coming to an agreement? My Social Security number was never provided, and I did not take out a line of credit or owed you any money for materials received. I paid my bill in full every month via direct deposit, when I sold the house I was current and mailed in a letter which you say does not exist. I told [redacted] for the sake of you leaving me alone I would pay a reasonable amount to close it, he refused and said pay the full thing and your service is not cancelled and will renew another 36months.
Security one - as a company, the reviews speak for itself. There are 100's of reviews via yelp, facebook, consumer reports etc ALL stating how you manipulate contract, and bully people into paying money that is not owed. Shame on you for trying to take advantage of struggling people with families to support. You are supposed to provide monitoring service for alarms to protect people, not close the curtains behind close doors and rob them. The real threat is your company and I may only be one person but I will voice my negative opinion on your company as long as your doors are open. Best of luck to you
Sincerely,[redacted]

Please attach a copy of the alleged contract to this site so we can review please.