Best Way Home Improvement

Complaint: [redacted]
I am rejecting this response because:The refund due me is $47.07, not $43.99.  I received the paper check this week, but have not cashed it, as it is short $3.08
Sincerely,
[redacted]

To Whom it May Concern,We will be closing the Broger's account per their request on April 30th, 2016. We ask that the Revdex.com close this complaint as resolved. Sincerely,Colin W[redacted]Corporate Account Manager

This was responded to, and we are not getting a call back.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
 My payment for August is in the mail.
Sincerely,
[redacted]

To Whom It May Concern,In regards to the complaint against Safe Home Monitoring:This customer did not provide a desired resolution, nor did they provide pertinent details of their account in this complaint. This customer's account was past due over $500.00 due to lack of payment. When the customer...

was told the account couldn't be closed until the bill was paid, they became upset and made this complaint. The customer paid an agreed upon settlement today to close the account. Please close this complaint, there is no further information in regards to this account. Sincerely,Colin W[redacted]Corporate Account ManagerSafe Home Security

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

There has been a three month credit issued on the account in the amount of $110.97.

I must apologize for the length of time it has taken to get your system up and running. The fact that you have a warranty should have been the only thing necessary for our technician to get to your home and fix your alarm system. What I am going to do is have our technician Bill A[redacted] contact you...

and set service at your convenience to install the alarm panel that you were sent. If anything else needs to be repaired he will make sure to get the correct parts and have your system working to your satisfaction. As far as your outstanding balance is concerned I have credited the fee for the new panel ($299.00) which replaces the defective one. I will also credit the three months of monitoring and warranty where you did not have service. This will clear your balance and you can start fresh with a zero balance. If there are any further questions feel free to contact me at ###-###-####.
Respectfully yours,
Todd S[redacted]
Dispatch Manager
Safe Home Security
[redacted], CT. 06416
###-###-####
May the S[redacted] be with you.
mailto:[redacted]

The client submitted a letter of cancellation after the renewal date.  The contract calls for notification 60 days prior to renewal or they roll for 1 year intervals as listed in the contract.  She may contact us to pay the buyout or have us fix her motion and honor the remainder of the...

agreement monthly.

[redacted],
Complaint: [redacted]
If there is still time I'am rejecting Safe home Security Response because of being lied to they broke my Contract and one of there employee's they work's for them I had called and called for a question on a set of Security Camera's and I was called an It by there Techician named Michael because I was having problems shutting off the alarm system by the key pad. He refused to come out to [redacted] where I live and I had talked with my attorney and they told me they broke the contract by not coming out to give me  hand and I was advise by them if this doesn't work out to take it higher up to the attorney general to get my whole Refund Back that they took from me
Sincerely,
[redacted]

The account was canceled, with no balance due, and a credit repair  was requested. We apologize for any misunderstanding or inconvenience.

Account is canceled

SHS does not remove equipment, nor is anything noted in the account, or a service call scheduled. If it was removed, it was not done by SHS. The fact the customer had the system removed, does not negate the contract. Furthermore, one of our technicians would not give a "receipt", the service ticket is confirmation of the service performed. However, if the customer would like to send the receipt, we will be happy to review.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I have canceled service with your company. I was told that I have to pay off the remainder of the contract period. If you would credit some of that it would be appreciated. I just can't accept it when your customer service people are rude and stop returning phone calls. Waiting since 11 July to get $198 worth of key fobs programmed is not acceptable plus the fact I could not use the security system to its full extent without the fobs. We were told a mailing label would be sent to return the fobs so we could get a refund and have not received that as of today. 
Sincerely,
[redacted]

We can switch them back to us at no charge or, the competitor and payoff the balance of $550.00.

Revdex.com:
I would like someone to contact me to have the security system equipment removed from my home.  Please contact me at ###-###-#### to get this scheduled and I will make myself available.I have reviewed the...

response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.  
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

The customer's first contact to the company in reference to the move was June 5th, 2015 to inform the company the home would be selling, not that it had sold.  The customer was informed that they must get in the proper documentation (HUD-1 Statement). This was after the funds had already been...

paid for June, so even if the documentation had come in when the customer alleges, there would be no refund due for June.The next contact to the company was July 6th, over a month after the initial contact. Again, this was after the customer had already paid for July. On July 30th the customer called to inform the company they had sent a fax the week prior, which was not received. The paperwork was finally received July 31st, and the company went above and beyond to cancel the account within 12 hours so the customer did not get charged for August as well.Lastly, the customer signed an agreement in October of 2014 for 36 months. The customer's agreement states that 90% of the agreed upon terms must be received in order to close the account, "Applicable for sale of home, death, and transfers." The company went against these terms and cancelled the account without accruing the remaining balance, which should have been $879.78. As you can see, there is a litany of reasons why this customer is not owed a refund, but the largest being that the company has 60 days to close an account, and the company closed the account much earlier than the contract terms state. The company has been more than accommodating by closing the account with no further billing, but no refund will be issued.

Complaint: [redacted]
I am rejecting this response because: I have discussed this with the customer care at SHS already: the price is TOO HIGH. Just to add wireless to my account, will bring my monthly fee up to 45$. I can't imagine what adding the rest of the upgrades will be. The competitor with all of those upgrades is giving me a monthly fee of approx 43 dollars/month. I had discussed, SHS can't match or beat the price and to get all of those upgrades are out of the price range. Thank you, but I do not intend on paying any more than I have to for the same services, and certainly do not wish to give SHS a single cent more than the contractual amount. I am eager to not have to deal with SHS once the contract is over, and would like that to happen sooner rather than later. If this is not a possibility, then I feel that we are done here.
Sincerely,
[redacted]