Best Way Home Improvement

To Whom It May Concern,The customer's original complaint was that the sensors were not installed and money was taken fraudulently from her account. Once Safe Home Security confirmed on this platform that the job was done and the money was paid to Safe Home Security for parts, the customer is now claiming we have not provided proper customer service in an attempt to be released from the contractual obligation. Safe Home Security has fulfilled and followed through with all things promised in the first contract signed, as well as the second contract signed. The customer was unwilling to pay for an additional part to ensure the communication in the shed would be at full strength. We have since offered to remedy the situation at no charge to the customer. The customer is refusing to accept our offer. If the customer is refusing to accept our offer of putting a free signal repeater into the shed to ensure proper communication at no charge, Safe Home Security will be forced to seek the full term of the original signed contract expiring February 11th, 2021. I will be more than happy to contact the customer on the number she provided to have our technician go to the home and install the part at no charge. Sincerely,Colin W[redacted]Corporate Account ManagerSafe Home Security

The customer may be flipped back or pay buyout.  Only options available.

The account was handled properly and signals were present.  The client may take whatever legal action he chooses but teh contract stands.

Complaint: [redacted]
I am rejecting this response because I want to make clear the conditions I agreed to accept to drop the complaint; which have yet to be satisfied, thus I wish to keep the complaint open until the following conditions are met: 1) that Safe Home correct the erroneous information reported to the credit bureaus that shows I owe safe home over $700 and that there is a history of late payments they have reported for over a year. 2) that Safe Home cease to claim that they have a valid contract with me for any good or service since they breached any contract with me when they failed to maintain the system as promised or provide any service since the system failed.  If these conditions are met I will drop this complaint and would be willing to discuss a new relationship with safe home under new conditions such as safe home repairing my system at no charge and free monitoring for six months in exchange for my entering into a new monitoring agreement.
Sincerely,
[redacted]

To Whom It May Concern,This customer was given a 2 month credit on the account. They're final payment was in March. The upgrade the customer is speaking of is because the Federal Government was decommissioning all 2G cellphone towers. The customer's system runs off of a 2G cellphone tower. The...

customer was offered an upgrade so the system would be able to function. They declined the upgrade. Them declining the upgrade did not null and void their current agreement. The customer had opted to finish out the remaining months of the contract and let the account go to cancel. The customer's account is closed. There are no refunds due. There is no further obligation by the customer. Sincerely,Colin W[redacted]Corporate Account ManagerSafe Home Security

Not sure where the disconnect was here but we do see service was scheduled about 4 times in 3 months and for some reason was never completed.  We will cancel the account without further obligation.  We will also delete any credit tradeline associated with this client.  Please allow 30...

days for the process to complete and ignore any correspondence recieved in the meantime.  After closure neither party has any further obligation to the other.

Complaint: [redacted]
I am rejecting this response because, I have been told...

in the past (Nov and Dec 2016) that there would be no other bills sent to me and that the account would be closed. However, 1 month after the contract end date, I received another invoice yesterday, stating that I owe them $95.31, which includes an incorrect balance due, late fee and finance charge as well. And a warning that another $10 would be charged if this is not paid by 1/15/2017. I do not trust the company. I need a written confirmation letter stating that the account has been closed there is no balance due on the account. I also need a final no-balance due invoice that states that all obligations have been met and there is no balance due on the account. An email to that effect would suffice as well. I do not want to go through this again next month or the next, when I receive another invoice from them and I have to go through this mental harassment another time.Please have them send me an email or a letter stating that I do not owe anything on the account and I will not be sent any more invoices with any payment due, late charges and finance charges. Till such time that I receive this email or letter, I would like to keep this case open, so I don't have to go through this again.Thank you very much.Sincerely,
[redacted]

Revdex.com:
I have reviewed the response...

made by the business in reference to complaint ID 1[redacted], and find that this resolution is satisfactory to me. The only complaint that I have with the company now is the cancellation. I was told that the contract would be cancelled on November 4th. Yesterday, I was told that it should be cancelled in the next couple of days. I just want that issue resolved and I would be completely satisfied with the company's resolution.
Sincerely,
[redacted]

This customer is upset with the price that they agreed to pay. Each company offers different products and services with varying prices. The agreement is in effect until June 19, 2018.

Safe Home Security has agreed to cancel this account. The automatic draft for December was disputed and a refund of any amount is impractical.

ACCOUNT [redacted] Customers
original agreement was on a year to year roll and should’ve sent in a letter 60
days prior to end of agreement which would’ve been September 2017 as stated on
the agreement the customer signed. We received a  letter of cancellation
in November 2017 the account is...

set to be cancelled on September 2018. Due to
the event of the Hurricane in PR we can offer the client 3 months credit on
their account in the amount of $131.97 and cancel the account at the end of the
current term which is September 2018.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Sincerely,
[redacted]

To Whom It May Concern,   Please be advised the information the customer provides differs highly from the facts. This account has not been serviced by a Safe Home tech since 10/13/2014. At the time of service the system was in full working order and the tech sent a full round of signals to...

confirm every zone and component were in full working order.   If the customer changed or altered the system itself or phone line, that could interrupt the signals and possibly create false alarms. Our records indicate there has been no alarms since 1/4/2016.   Please be advised the account is currently past due in the amount of $202.96.   The customer’s current agreement will expire June 3, 2018.     Sincerely,     Colin W[redacted] Corporate Account Manager   Safe Home Security [redacted]
[redacted]
[redacted]
[redacted]
[redacted]

Attached is the renewal agreement the customer knowingly entered into.-Justin

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
I agree to this resolution, but if possible, I would like a written clarification of this solution, either by mail or email from Safe Home Security.  [redacted]  or mail [redacted]

The client is under contract and has made no attempt to have a service technician out.  We are happy to do so if something is wrong with the system.  The client must pay at least 75% of his back balance before we will send a technician to his home.  He has repeatedly tried to cancel...

since last July instead of scheduling service.  If the client wishes to cancel there is a buyout provision under section 4 of the agreement.

The account is cancelled.  As mentioned, the process takes 30 days so an invoice was mailed prior to closure.  Please ignore, the matter is closed.  There is no further obligation.

The customer has a contract with a 90% buyout clause in it.  Moving does not absolve the debt.  The customer must pay teh remaining balance due wether or not they still have use of the system is irrelevant.

Please see item 2 on your contract attached.  Renewals occurr annually unless you cancel prior to the next renewal.  You submitted cancellation 6 months into the renewal.

Revdex.com:
 I am willing to accept the offer that Safe Home Security will correct my account and...

repairs my credit score with [redacted] and other creditors. Because it may take 30 days to show on a credit report, I do not wish to close this complaint until I see that my credit has been restored. 
Sincerely,
[redacted]