Best Way Home Improvement

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Install completed 1/16      [redacted]   [redacted]   [redacted]...

[redacted]
*

I’m responding to this Revdex.com again.   We are not releasing the customer from our agreement.  We are going to pursue the entire agreement.   Customer refused to let our technician do his job.  As I indicated below.  If customer needs service he must call our service department.   Ty,

Complaint: [redacted]
I am rejecting this response because: [redacted] provided us with a contract that indicates that we checked that we did not have any other alarm service at the time of the "takeover" which in part was accurate because company SafeGuard or Safe Home was not providing any protection services which they admitted to me in multiple phone conversations. Although, they installed the equipment they knew they were not providing alarm services as they were not receiving any signals from the equipment which in turn meant that we were actually being monitored by another company. Further, as I mentioned in the previous complaint only one person came out and initiated both contracts with us and I know that both companies contract out to third parties for sales. So I believe that Safe Guard should refund me my money from 3/2015 to current in which they have been charging me for services they have not been providing as well as terminate my current contract as they are still not providing any monitoring services to my home. 
Sincerely,
[redacted]

We are sending audio file today of Client requesting 6 sensors only, into the rate. We can reschedule a service appointment when Client is ready, and if they would like more than the six sensors agreed to, we can take a cash payment for $80.00 per transmitter without the monthly rate going higher....

    Shane M[redacted] Service Manager [redacted]

On 9/21/2016 the customer had spoken with a Safe Home Representative. They scheduled service and agreed to a $99.00 charge to replace the outdated equipment. On 9/24/2016 the technician called in and spoke to a Safe Home Representative in the Dispatch Department. The Tech was expressing the customer...

did not want to pay for the $99.00 equipment fee.  Upon further review, it appears the Dispatch Representative told the tech to perform the work for no charge.   We have issued a credit on the account for the $99.00   Mike T[redacted] Safe Home Security 55 Sebethe Dr. Cromwell, CT. 06416 ###-###-#### [redacted]

[redacted] WE HAVE AGREED TO WAIVE THE BALANCE AND REPAIR ANY THING WE
MAY HAVE DAMAGED I HAVE BEEN TRYING TO CONTACT YOU  PERSONALLY SO THAT WE
MAY IRON OUT ALL THE SPECIFICS AND LEFT MANY MESSAGES. LIKE I OFFERED BEFORE WE
SUBMITTED  FOR A CREDIT REPAIR AND I EXPLAINED THAT ONCE I SEND IT IN IT
IS UP TO THE BUREAU THEMSELVES TO ACT ON IT. ANY QUESTIONS PLEASE CONTACT ME AT
EXT [redacted] THANK YOU.
 
Salvatore C[redacted]
Resolutions Department Manager
 
Safe Home Security
55 Sebethe Dr.
Cromwell, CT. 06416
###-###-####
mailto:[redacted]
www.[redacted]9

Safe Home Security has agreed to cancel this account with a zero balance.

This legal document was sent to the customer's email address and the signature was typed by the customer. Safe Home Security is in possession of recorded phone calls of the customer agreeing to receiving and approving this agreement.This account is will remain open in accordance with terms of the previously attached agreement.

Complaint: [redacted]
I am rejecting this response because:  Clearly I should not have had to sign a whole new contract for a simple name change.   My husband's name was on the agreement and upon his passing they wanted to change the name of the primary or the person on the account; that's all that should've happened; a simple name change should not have called for a new contract to begin at that point.  All that should've happened was the contract continue where it was----the [redacted] name was on the contract which would include both my husband and myself----if not, why did they or were they able to cash the checks I wrote and not my husband---they didn't have an issue or problem cashing the checks written by me, why would I then by simply changing the name on the account be made to sign a brand new contract.  I think it's sad, cruel, and unprofessional to take advantage of someone like that ( they simply took advantage of my husband's passing ) and I would like very much to continue to fight this and will continue to ask the Revdex.com for assistance, will be contacting the Attorney General's office, and will be contacting a lawyer.  And I absolutely was charged a larger fee of $88.94 on August 10th via credit card which I had to pay and this so happened to be the price I was quoted as would be the upgrade fee; however, again, services were not rendered, I did not sign that agreement, did not receive the upgrade, but was charged and paid for the upgrade; so this was a lie!!  My normal fee was $45.50 per month.  This company is ridiculously unprofessional, as indicated by the tremendously numerous complaints against it.  I want out of the contract immediately!!
Sincerely,
[redacted]

In a follow up to the complaint by [redacted], on 11/9, our service technician went to the customer’s home to make the necessary repairs, checked all zones and tested signals, making sure everything was working 100%.   Our customer service representative, Greg followed up with the customer to check on how the service went and also informed the customer that we have issued a credit to his account for the months the service was not working properly. The customer was also provided Greg’s extension again as a contact.  ###-###-#### Ext. [redacted]

Complaint [redacted]   issue to Security systems inc. If the customer has anything in writing that supports his claims we will be more than happy to honor them. We have no such documents at this time. The account has only received two payments and is seriously delinquent. This is an outstanding balance that must be resolved.   Jevaun P[redacted] Resolutions Department Manager   Safe Home Security 1125 Middle St. Middletown, CT. 06457 (800)833-3211 x1406 mailto:[email protected] www.safehomesecurityinc.com

As per the clause we will accept $215.93 to close.  Please send a check or money order with your account number on it and memo 90%.  Once paid there will be no further obligation on your part.

Per conversation with Mr. [redacted] on 1/13/2016
I spoke to Mr. [redacted]. We sent him a refund check and he has received it. He does not have any further issues with Safe Home Security, Inc.
This was an error and has been completely solved.

A Senior Account Representative by the name of Ayanna P[redacted] will be in contact with the customer to resolve the issue today.

Tax is not refundable. Once it's paid to the state, it's not recoverable

Complaint: [redacted]
I...

am rejecting this response because:My last request from this business Safe Home Security was to cancell my contract with them at no cost to me and have no further payroll deduction taken out of my account, I want the cancelation in writing. Because their system does not work properly as I have called and spoke to a Frank C[redacted] on 8/20/2015 and he said he would sent someone out to fix it the following Friday and he sent no one in addition to David H[redacted] obtaining this contract under deception I don't want to do business with this company. I want the contract CANCEL They are just lying again I will go to the News media with my video if I have to because the public has the right to know what kind of Scam they are running. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]
Thanks you for communicating with the Safe Home Security. Mr. [redacted] removed all the extra fees, and we reached a deal. I paid the amount due, and I will try to get out of my contract. I am not satisfied with this company, and would never recommend them to anyone. Their customer service representatives are nasty, and unprofessional. Also, they never return any calls. They call you when you owe them.

[redacted] has been monitored since day one.  He signed a new agreement and
had a right of rescission for 3 days which he did not exercise. We are past
that point and we have no intention of cancelling the agreement. If he would
like to discontinue service he should consult section 4 which allows for a 90
percent to term buyout. Otherwise the original offer stands

I
have contacted [redacted] and left a voicemail on her phone so I called her husband where he forwarded me the
cancellation email. The account was submitted to be closed.Greg M ###-###-####  [redacted]