Best Way Home Improvement

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12118856, and find that this resolution is satisfactory to me.
Sincerely,
Terrell Welch

To Whom It May Concern,We will be closing [redacted] account per her request. Sincerely,Colin W[redacted]Corporate Account Manager

THIS COMPLAINT SHOULD BE ASSIGNED TO NATIONAL PROTECTION.AFTER REVIEWING ACCOUNT AND REACHING OUT TO CUSTOMER WE HAVE COME TO A MUTUAL AGREEMENT TO RESOLVE THIS ISSUE.  CONSIDER THIS MATTER CLOSED.   THANK YOU   David R[redacted] CRO,Chief Retention Officer   Safe Home Security [redacted]...

[redacted] Middletownl, CT. 06457 ###-###-#### ext[redacted]

Complaint: [redacted]
I am rejecting this response because: Until I receive in writing on their company letterhead that the policy has been cancelled as of April 30, 2016 and we owe nothing, I want the complaint to remain opened.  They are stating it will be done but there is no proof that it has been done as of today.
Sincerely,
[redacted]

The customer was under contract with SHS, and went with another company. We will let the customer out of the contract, without penalty, as long as the equipment we installed is returned. Please contact the dealer to set up a time to pick up the equipment

Complaint [redacted]   If the code being used is not allowing a test, then a normal user code is being entered into the alarm panel, and not the Master Code. We urge the [redacted] to call in to Customer Service and allow us to help him this time so that we can assist him with his user codes, and walk him through how to test his system.   Kristopher V[redacted] Customer Service Director   Safe Home Security [redacted]
[redacted]
[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

To Whom it May Concern,[redacted] spoke with a representative at Safe Home Security on March 9th, 2016 and have resolved any issues on the account. Per an email sent to Safe Home's Corporate Address from [redacted] on March 9th, he has attempted to close this complaint as all...

issues have been completed. Please close this complaint as resolved.Sincerely,Colin W[redacted]Corporate Account Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
I will call in the next day or two to schedule the free service to have someone come out and fix the sensor that keeps falling off the barn door.  I will also send an email immediately to request cancellation of my service to be effective March 16, 2020.I appreciate their prompt response to resolve this issue.
Sincerely,
Wendy N[redacted]

I'm very sorry but we are not issuing a refund.  Please see our previous response.

To Whom it May Concern,Our records indicate The Mikkelsen's have had two service calls dating back since March of 2014. After the first service call the system was not allowing The Mikkelsen's to arm the system for a specific mode, the system was still working just unable to be armed in a specific...

mode. The tech returned and fixed the issue. In August of 2014 The Mikkelsen's called in to find out the compatibility of a new phone provider with the alarm system. They were given the correct information and the call ended there. After that phone call the company did not have any correspondence with the Mikkelsen's until they called in March of 2015 to find out the remaining time they had left on their contract. They were informed of the term of their agreement and again the call was ended with the requested information being provider by a Customer Care Representative. It wasn't until an entire year later (March of 2016) did The Mikkelsen's call in to complain about the service of their alarm system. At that point they were instructed to send a cancellation letter to our Customer Care email address. There may have been some miscommunication about a "form" to fill out. There is no physical form to fill out for cancellation.  Safe Home Security will honor this "complaint" as a letter of cancellation. We will be processing the cancellation and will send the account to cancellation. Sincerely,Colin W[redacted]Corporate Account Manager

Safe Home Security will agree to cancel this account without penalty. A refund of any amount is impractical.

Although this account is in agreement until July 5, 2016, Safe Home Security has agreed to cancel the account without penalty. There is no further money due and the account has been closed with a zero balance.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

I have sent client copy of agreement, so she can have competitor the payoff amount of $604.89

The client has a 5 year agreement with Safe Home that expires 10/2016.  Customers are responsibile for testing teh system and notifying us if it is not functioning.  We do offer a 90% buyout on contracts so this customer may cancel with a payment of $182.32.

To Whom It May Concern,Safe Home Security was unaware of the issue's [redacted] was having in trying to cancel his account. We have reached out and spoken with him and will be closing his account. Sincerely,Colin W[redacted]Corporate Account Manager

This account is agreement until April 11, 2016. The amount remaining to fulfill the agreement is $202.95.

To Whom It May Concern,In Regards to the complaint against Safe Home Monitoring:This customer's contract clearly states he is required to send a letter of cancellation. A verbal cancellation was not accepted and has never been accepted by any of our employees. Currently [redacted]'s account is...

past due in the amount of $451.17. [redacted] has not paid since he brought the account current in July of 2016. We are willing to re-evaluate [redacted]'s rate, and remove the past due amount with the signing of a new agreement. This agreement will be at a reduced rate, and will allow the full past due balance to be removed. Sincerely,Colin W[redacted]Corporate Account ManagerSafe Home Security

This account has been canceled and December's payment is being refunded. A refund check will be sent to the customer's home address.