Best Way Home Improvement

Client's refund was issued. Confirmation number is [redacted].

To Whom It May Concern:
 
We have reviewed this matter and
found that the customer spoke to a representative at the end of January and
planned on sending the final bill to close the account. The account would not
close until that amount was received.  The final payment was not...

received
in our office until 3/1 via post mail, thus rendering the account as late.
 
Since the payment was remitted,
we have processed the payment and closed the account. We have called the
customer and made them aware.
 
Please close this complaint as
resolved.
 
Sincerely,
 
Colin W[redacted]
Corporate Account Director
Safe Home Security
[redacted]
Middletown, CT. 06457
###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Please be advised the customer has been released from the contract, per his request, with no further obligation to Safe Home Security

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, pending estate...

action. 
However, I cannot make immediate payment. My mother's estate has not settled and there are no funds currently available to make payment by check, credit card or debit. The attorney handling this matter is on vacation until next week. When she returns I will attempt to get a better handle on when funds may be available for disbursement. This is the best that I can do at this time.
Sincerely,
[redacted]

The alarm system is the customer's property in which the customer is ultimately responsible to maintain its proper functioning. Any false alarm fines incurred by the homeowner are to be paid by the homeowner. This account is in agreement until May 31, 2018.-Justin

Complaint: [redacted]
I am rejecting this response because :I do not believe they are trustworthy even though they have made a refund finally after many calls.  I was lied to on three other occasions.  I do not want to...

continue to do business with them.  I don't want them to receive any more funds from me.
Sincerely,
[redacted]

We submitted a correction to the credit bureau's on 6/23. Please allow the credit agencies up to 30 days to reflect the update.

The customer has been released from the contract, with no further obligation to Safe home Security

I’m responding to Revdex.com complaint # [redacted] “[redacted] [redacted]”
We had 2 accounts opened under the daytime phone number provided to us on the Revdex.com complaint.
The first account was created under her residential location but was cancelled because nothing was installed.
The 2nd account...

was installed on 12/10/14 under the business name [redacted] [redacted]. All signals were sent and verified.
On 2/20/15 customer called stating that she wanted to cancel her account because she was closing the business. We informed the customer that she was not in rights to cancel due to signing a 5 year contract, customer then threatened to report us to the Revdex.com.
The customer received a bill in the mail because customer disputed the amount in May, 2015. Once is declined an automatic letter will be sent out to inform the customer that their payments did not go through.
Please note that SHS will not be released the customer from the agreement and will pursue collections.
If you have any questions please feel free to contact me.
Thank you.

Gladysbell S[redacted]
Dealer Support & Payroll Manager
Safe Home Security
[redacted], CT. [redacted] ###-###-####
###-###-#### Fax
###-###-#### Credit Line
mailto:[redacted] [redacted]

THE ACCOUNT HAS BEEN CANCELED, AND A CREDIT REPAIR HAS BEEN REQUESTED. PLEASE ALLOW 30 DAYS FOR IT TO BE REFLECTED ON THE REPORT

We have contacted [redacted] in regards to her complaint and left a voice mail.  We will continue to follow up with her to discuss.  ###-###-####   Stephanie ext. [redacted]  or  Greg ext. [redacted]     Gregory Mellette Customer Service   Safe Home Security 1125 Middle St. Middletown, CT. 06457 ###-###-#### mailto:[email protected]

Account #: [redacted]
 
 
To whom it may concern:
 
         
It was brought to our attention that [redacted] has filed a complaint against Safe Home Security Inc because she was having issues with her alarm...

system.
          The customer was upset because her secondary keypad was beeping so since the customer has a busy schedule, we had a technician go to her home on a Saturday, on his day off.  Based on the technician’s evaluation, he stated that the secondary keypad needed to be replaced.  The part was ordered and the service has been scheduled. 
          [redacted] has been with us since 11/16/2014 and has always had signals and her home has always been protected.   She was given three contacts to reach directly (Jazmine ext.[redacted] Stephanie ext. [redacted] and Greg ext. [redacted] if she needed anything.  In reviewing her history, we have always credited the customer s if she had a service issue. The customer recently signed a new agreement were we upgraded her cellular transmitter at no charge and is upset because she signed the agreement.  She was not tricked or pressured into signing whatsoever.  We will be servicing the customer to swap out her secondary keypad at no charge and has been credited two months but we will not release her from the agreement she signed for upgrade.  ###-###-####   Stephanie ext. [redacted]  or  Greg ext. [redacted]

There is no new information provided.  Please see our previous response for your options.

To Whom It May Concern,In regards to the complaint against Safe Home Monitoring:We have assigned a Senior Account Executive Jeff F[redacted] to work with this customer. The customer had expressed she wanted to cancel due to the pricing for cameras. Jeff will be offering the customer the camera at a reduced...

rate. Sincerely,Colin W[redacted]Corporate Account ManagerSafe Home Security

Account: [redacted] [redacted]   I previously spoke to [redacted] in November 2017 about the same concern. She inquired about a lower rate than what she originally signed for. Unfortunately at this time we are unable to change the rate or terms of the current contract. She was informed to try back late...

2018, or early 2019, as we might be able to work something out closer to her end date.  At the time we spoke she was understanding, although understandably frustrated. At this time, the answer is still the same as when we spoke in November 2017.   Kamishia M[redacted] Customer Service Manager   Safe Home Security [redacted] Middletown, CT. 06457 ###-###-####

If Safe Home Security is unable to get the system working to the customer's satisfaction, we will agree to pickup the equipment and cancel the account without penalty.

.After review of the account it is our stance that all options and terms were gone over with the customer and the customer accepted said terms.  The original complaint states that we told the customer it was something it was not but after reviewing it was explained to the customer that the...

“price protection plan” that was offered was for a 60 month term at the same rate and offered the customer a full parts and labor warranty aswell as a home owners insurance certificate.  It was also expressed to the customer they will either need to send in a cancelation email 60 days prior to the end of term if they wished to cancel or if they ended up selling their home we will terminate the account with proof of the sale without penalty.  I have reached out to [redacted] [redacted] several times to address any concerns and have not received a call back as of yet.  This was also a carbon copy hand written contract mailed to the customer on November 25th and was not signed by the customer until December 12th which leaves almost 2 weeks to review the contract.  The price and term were highlighted on the agreement and all spots where acknowledged, initialed and signed by [redacted].  Attached is a copy of the most recent agreement and our final stance is we are standing by the contract signed 12/12/16 for 60 months.  David R[redacted]CRO,Chief Retention Officer Safe Home Security[redacted]Middletownl, CT. 06457###-###-#### ext[redacted]

Client is responsible for contract through August 2017.  Disabling monitoring and going to another company does not alleviate the responsibility.  Client must pay buyout on account.  Please contact our collections department to assist in an arrangement.

Complaint: [redacted]
I am rejecting this response because: Yes, I had phone talk with the business but they did not offer me windows coverage at all, they offer me extra detectors for extra charge of $10 for each which I refused because I no need extra detectors if I am at home and do not feel myself see enough what the detectors can do??? They do not going to protect me, I am pretty sure... They did not even offer me to change the wall panel with stick side buttons... They absolutely did not want to add my garage to the system... Yes, they try to make an appointment to look what is the problem that my system does not working at all but I could not except it because it in time when I am working and cannot be at home to wait for hours, and hours. They offer appointments during working week from 9 am till 5 pm... NO weekends they do it... Even they will I cannot wait whole my weekend because after the working week every one is allowed to have a break time for some needs to be done, as shopping, rest, or being with family...  When I asked they to cancel my contract which they never did they parts to be done proper and in time they refuse do it... They are such rip off (SCAM) business ever exist that someone have to pay for constantly none working, broken, and none completed service. I did, for two years I try to call them many and many times, I tried to make things go right, as I was told from the very beginning but it is useless... They even delete all phone calls, I am sure, which they have to record because they for sure know they are SCAMMERS. Just find all their clients reviews and it will be enough to understand what they are about... JUST MONEY for NOTHING... I am not going to drop this deal and even will find an attorney who can come at my home and see what I paid for 2 years and what for they request me to pay. FOR NOTHING AT ALL. I truly appreciate your kind help and HOPE you can do investigation and help me and others to find a truth.
Sincerely,
[redacted]