Best Way Home Improvement

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution while not ideal is satisfactory to me - provided they will send me a final bill in the amount of $800 indicating that this will close out my account and remove any further obligation. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:This statement is not true. It's concerning to me that someone is saying this is my response, when I haven't spoken to anyone from this company in several weeks. Especially when I have attempted to contact the company to discuss this matter and haven't received a return call. The last message I left for Sal (the Resolution Manager) was on Tuesday 12/29 and I have yet to receive a return phone call.I did not have a choice but to resign with the company or buy out my contract, in which I would have to pay 90% of the remaining term. Instead, I agreed to "resign" a new contract with the term remaining on my prior contract (36 months).  My old system was left in my house because I called this company on SEVERAL different occasions, months before we were moving and requested someone come out to remove as we were selling this property. This company neglected to send out a technician to uninstall, even after my multiple attempts to request.  In one of my several attempted correspondence with Safe Home expressing my concerns regarding being responsible for the old system, I requested that Nick S[redacted] respond to my request in writing to confirm that I am not responsible for the old system in my old home:In addition, I have spoke with multiple employees to work out this issue and confirm that I would not be responsible for the price of the new system as it's there fault they neglected to properly follow their own protocol of removing the old system from my property. I have attached my contract for your reference. Please refer to page two, schedule A of the attached contract which lists out the "Total Equipment and Installation Charges". The amount in my contract is zero for both, I did not agree to pay for this system. If I had agreed to pay for this new system, that amount would not be zero but would reflect the cost of the new system. I had automatic withdrawal set up for my monthly payments, and this company unrightfully took $350 from my account on 12/6/15 with zero notification and caused my mortgage payment to bounce. I never once received an invoice requesting a payment for this or even a phone call. IN addition, my contract proves that I do not owe them any money for equipment or installation charges. If there was any sort of discrepancy, they should have invoiced me and reached out to discuss. In addition, allow me to pay for this in another mode of payment and not automatically deduct the funds from my account without my authorization. I spoke to Jevaun P[redacted] on 12/7/15 to discuss this matter, in which he confirmed this company never sent me an invoice, requesting payment for this equipment.  My new system was installed in July 2015 and they waited five months (during the most financial burden month of the year) to deduct funds from my account for this system. The response received (in all caps) from the company is a pretty good indication of my experience with them. They neglect to return my calls or properly handle this situation. Honestly, I am surprised they are still in business, especially reading similar experiences from other customers on their Facebook page. Every time I contacted the company, I have to re-explain the entire story to each individual I speak with, just to be transferred to someone else's voicemail, and never receive a return call.  I don't appreciate being "yelled at" in caps through email. Please let me know if you have any questions.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:They are not being truthful as usual. I never had a "contract" with them, my service was transferred to them and I did not agree to a contract only a month by month service. My service was cancelled at my request with the help of the Revdex.com as  they were not acknowledging alarms that went off so I was not really being monitored properly and they were sending bills out that were arriving after the due date 2 billing cycles in a row and assessing late charges that were not warranted due to their neglect of sending bills out timely.I will not pay for them to send someone to my home to punch in a four digit code and reset it to the factory code [redacted] that they had NO RIGHT TO CHANGE. I have owned this system since day one and have receipts to show it was paid for in full upon installation by [redacted] Alarms. I also do not trust that they will not have the technician totally disable the system. They should have reset the code to the factory code upon termination of their service to my account. I will have to look at legal options to cover the cost of replacing the system if reseting the panel by jumpers J1 and J2 is also locked out and any damages and distress caused by their unfair practices. I will not rule out starting a class action suite against them as well.Regards,[redacted]
Sincerely,
[redacted]

Complaint: [redacted]  PLEASE SEE ATTACHMENT OF CANCELLATION LETTER CONSUMER SIGNED.
I am rejecting this response because:I received another message yesterday regarding my complaint with Safe Home Security with a message saying agreement shall remain in effect.  I faxed information to you regarding this complaint on September 14th with a copy of my cancellation form that I sent to Safe Home Security within the three day deadline.  Did you receive it?  I also had sent more information through email on September 11th through the denial process. Does this message I received yesterday a final decision or is it still being reviewed?  Please get back to me. Thank you, [redacted] ID [redacted]  
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:The whole point of the call was to cancel service back from July. Stating the fact of the cancelation letter was never recieved but somehow paul found it and no one else in the office did. Makes me wonder how many other people have canceled and this happend to them??
Sincerely,
[redacted]

SPOKE TO DAUGHTER [redacted] WHO IS POWER OF ATTORNEY AND MADE SAME OFFER TO HER AS THE LAST ALARM COMPANY MADE AND WILL SPEAK TO HER TOMORROW  ( 9/14/2017 ) FOR AN ANSWER. EXPLAINED WE NO LONGER DEAL WITH THE DEALER WHO SOLD HER MOTHER THE SYSTEM   Gary B[redacted] Corporate Resolutions Manager...

Safe Home Security [redacted] Middletown, Ct. 06457 ###-###-#### mailto:[redacted]

Revdex.com COMPLAINT ID #[redacted]                                         ...⇄ NOVEMBER 15, 2016 [redacted] SAFE HOME SECURITY IS FULLY CANCELING THIS ACCOUNT . THIS CLIENT IS NOT IN COLLECTIONS AND WE ARE NOT SENDING THE CLIENT TO THE CREDIT BUREAUS. I HAVE SPOKEN TO JOHN YESTERDAY AFTERNOON 11/14/2016 AND LET HIM KNOW THAT I AM SENDING HIM AN EMAIL FOR VERIFICATION THAT HIS ACCOUNT IS CANCELED   SINCERELY [redacted] RESOULUTIONS MANAGER.

We had the incorrect dispatch address. I have updated Safe Home Database with the correct address of [redacted] [redacted] and have also updated the dispatch address to the same.   Mike T[redacted] Safe Home Security 55 Sebethe Dr. Cromwell, CT. 06416 ###-###-#### [redacted]...

[redacted]9

Service was terminated upon receipt of Mr. [redacted] letter. We are scheduling removal of the system. Any monies collected will be refunded after removal is completed.

Complaint: [redacted]
I am rejecting this response because:renews without my authorization ???
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: This contract was with [redacted] Security over four years ago. I've never received a contract from Safe home Security nor did I receive notice of the contract ending.
Sincerely,
[redacted]

To Whom It May Concern,This customer did not provide any new information in the rejection.The customer's first correspondence regarding cancellation was on January 10th. They sent a letter following that conversation on January 13th as they were instructed to. As stated before, we have closed the account and will be refunding the month of March. There is nothing further. Please close this complaint as resolved. Sincerely,Colin W[redacted]Corporate Account ManagerSafe Home Security

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. I have contacted Safe Home Security and today have received the final bill pay off which I have emailed to [redacted] Home Security for them to take care of the payment.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Security Systems Inc.   [redacted]   [redacted]     [redacted] called in on 5/11/17 asking for a special code to test his alarm. No such special code is required to test his alarm system. The code needed to test the alarm is the customer’s master code, which he is the holder of....

We offered to walk him through how to test the alarm system over the telephone, and he declined; insisting there was a better way. The customer’s claim that he was refused help is not true. He declined the offer of assistance on a recorded phone line.  If the customer wishes to be walked through how to test the alarm system, we would be happy to help him in any way we can.       Kristopher V[redacted] Customer Service Director   Safe Home Security [redacted] ###-###-#### [redacted]

WILL REVIEW THE ACCOUNT AND WILL MAIL CUSTOMER A COMPLETED LIST OF WHAT HAS BEEN PAID SINCE ACCT OPENED. WILL ALSO LOOK TO SEE WHAT THE PAYMENT OF THE 132.00 CONSIST OF AND WILL BE IN CONTACT WITH THE CUSTOMERCHRISTINEMANAGER OF BILLING

Than I'm afraid this is the wrong forum.  A refusal to pay for a contract that was willfully entered into is not something that can be resolved with a Revdex.com complaint.

Complaint: [redacted]
I am rejecting this response because:$950 doesn't alleviate pain, I'd still have to find a new monitoring service and pay them for what I'm paying you all for . These door to door  representative need to be prosecuted,  they  say whatever to get you to unknowingly sign a FIVE year agreement. Upon signing the agreement I asked the sales rep if moves were free because I was renting and I knew I'd be moving and he stated they were free. No one can ever say they'll never move because you don't know what tomorrow holds. Then to get here three years later after already moving once and now initiating another move you don't guarantee moves. You can't provide a system , you're offering no monitoring service , and you won't cancel the contract but you expect me to honor an agreement that I get absolutely no benefit from--it makes zero sense. Cancel the contract or install a new system for free. This is a shady business that hires shady people to wave an agreement in someone's face yet refuses to provide the services in the agreement. I've paid you all faithfully without monitoring service for 18 months along with the 18 months with no missed or late payments and this how you all treat your customers. Shame on you Safe Home Security. 
Sincerely,
[redacted]

If the customer sends back the equipment that was mailed to her, we will agree to release the customer from the remainder of their agreement. We can email a return label to the customer to the e-mail address we have on file if the customer prefers.

To Whom It May Concern,This customer is located in [redacted] and our Corporate Office is located in Connecticut. We believe because of this, we did not receive the customer's cancellation letter until October the 5th. We will honor the post date on the envelope and be closing the account with no...

further obligation required. Please let this serve as formal confirmation of cancellation. Sincerely,Colin W[redacted]Corporate Account ManagerSafe Home Security