Best Way Home Improvement

The client signed a 3 year agreement in 2013.  They paid the first 5 payments and then stopped paying.  There were no calls for service during this time.  The client owes the balance due and should contact us directly to make payment arrangements.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.  It is just sad that I had to reach out to the Revdex.com for this to be resolved, when any of the associates I spoke with could have handled this in house.  
Sincerely,
[redacted]

This is a technical issue with the manufacturing of all alarm panels. Safe Home Security has installed and tested two different types of panels to attempt to resolve this issue. The walls and layout of this particular home is not allowing a signal to be strong enough to reach the customer's...

bedroom.There is one last panel that we will install in an effort to resolve this issue. Ayanna P[redacted] will be in contact with this customer to schedule the appointment.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

The customer paid the settlement on 7/30 prior to receipt of this complaint.  The matter is closed.

To Whom It May Concern,If [redacted] is able to provide us with proof she sent a cancellation letter in January, Safe Home Security will honor her cancellation request at this time. A time-stamped and dated email, or fax, or tracking # will suffice for proof. Sincerely,Colin W[redacted]Corporate Account ManagerSafe Home Security

The customers payment was misapplied.  It has since been rectified and there is no balance due until April 2016.  The contract expires April 2017.

To Whom It May Concern,We have reviewed [redacted] complaint in detail and have reached out to her via phone. After speaking with [redacted] the company has agreed to close her account upon the expiration date in August of 2016. August will be [redacted] last month of payment. We ask...

that The Revdex.com close this complaint as resolved. Sincerely,Colin W[redacted]Corporate Account ManagerSafe Home Security

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted] Thank you very much for your fast response I gladly appreciated.

Safe Home Security has agreed to cancel Mrs. [redacted]'s account without penalty. Mrs. [redacted] may disregard the current invoice; no further money is due.

customer told me that she would have [redacted] buyout sent to my email so we can either pay off balance with them, get her system working correctly or release her. I have yet to receive an email with this information. also, I have received no voice mails from customer since this was discussed. we will still work with customer, but we need a buyout figure from customer on other company

This account has been turned over to [redacted] and associates. This account must contact [redacted] and associates.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. I have received 2 calls from SHS stating that my account is closed. However, I must wait until the end of february to see if I get billed.
Sincerely,
[redacted]

This account placed a request for service on 9-15-15. The service call was performed on 9-22-15. The technician noted that he relocated the alarm panel to the account's desired location. If additional equipment is needed, the account may call our customer service department at...

###-###-####.Otherwise, this account is in agreement until July 14, 2020 and the account may not be canceled.

I’m responding to Revdex.com complaint # [redacted] & [redacted].
After reviewing this Revdex.com complaint, SHS doesn’t owe anything to the customer.
The customer signed with SHS on 4/2015 and customer was given 6 months free to cover him/her the 6 months they still had left with [redacted]. ...

Per their complaint, their acct with [redacted] ended in October, 2015. The payment that we took on 10/17/15 was actually for the month of November since we bill a head.
These customer are still responsible for cancelling any previous alarm company they had and provide them up to 6 months free to cover their previous fees.
SHS or SG are not affiliated with any other company therefore we cannot call other alarm companies to try to cancel out their accounts.
Should you have any questions please feel free to contact me.
Thank you.

Gladysbell S[redacted]
Dealer Support & Payroll Manager
Safe Home Security
[redacted]
[redacted], **. [redacted] ###-###-####
###-###-#### Fax
###-###-#### Credit Line
mailto:[redacted]
Like Us on [redacted] - [redacted]

He'll send you and updated letter.  There will be no mor drafts because teh balance on teh account is zero.  It's already benn sent into processing for cancellation.

[redacted] Complaint – [redacted]     Regarding complaint [redacted] we have been working hard to get a technician out to [redacted] home now and in the past to resolve any issues he may be having.  Several attempts we made were refused or went unconfirmed so the tech moved onto...

his next call.  We are very diligent in attempts to resolve matters like this and while unforeseen issues can occur we are confident we can resolve this matter.  In response to this complaint we are willing to offer a complete reinstall of our system as well as crediting any late and finance charges that have accrued recently.  There will be no charge for the reinstall of the system and we will also replace any of the faulty equipment to make sure everything is working as it should.  If Mr. Hernandez does not wish to have our system reinstalled we will offer a buyout which will be a  payoff of the agreement that goes through July 2019.   David R[redacted] CRO,Chief Retention Officer   Safe Home Security 1125 Middle street, Ste 201 Middletownl, CT. 06457 ###-###-#### ext1189 [redacted]

The credit repair has been requested. Please let this act as written  confirmation

Complaint: [redacted]
I am rejecting this response because: I am unable to use my current alarm. We have a...

scheduled technician coming if when he leaves services is working I agree to pay for monthly working service. I again am requesting reimbursing for non- working months as the agreement is to pay for working service or release from this contract.   A written complaint was sent and confirmation of the certified mail was sent back to me. I have been treated unprofessionally and feel I am being discriminated against.  This company is not trying to work with me to reconcile my concerns. It is fair to request reimbursement or release of contract since I am unable to arm my alarm. I have to bypass two sensors which means my home is not protected the way it should be.  We are entering the holiday season which is a really important season for us to have protection.  I have been a customer for almost 5 years and when I called to correct a problem havebeen treated poorly.  Please consider what is fair to a very loyal customer.
Sincerely,
[redacted]