Best Way Home Improvement

This account was an acquisition from [redacted] Security.  The contract was signed by the customer on 8/17/12, for a 60 month term. A copy of the agreement was previously sent to the customer. Whatever  transpired between [redacted] Security and customer, which lead to the signing of the...

agreement, cannot be addressed by Safe Home Security, but it is the responsibly of the signer to read the contract being signed.. A copy of the agreement will be sent to the Revdex.com for review, in necessary [redacted] Legal

To Whom it May Concern,We do not make the laws that govern different states renewal clauses, we merely follow them. We have reviewed this account. Due to the [redacted] tenure as customer's of Safe Home Security, we have opted to close the account early. No further billing or obligation is required. Sincerely,Colin W[redacted]Corporate Account ManagerSafe Home Security

Complaint: 12638[redacted]
I am rejecting this response because:On previous calls with SafeHome Security, their customer care agents confirmed that there were no signals being sent to the monitoring station when my alarm was triggered. Those calls were on recorded lines. the most recent technician appointment was scheduled without my knowledge at a time that I did not agree to. Also, I don’t want additional technicians coming into my home, after a visit was already performed this month. Greg provided the cancellation process to me, which I followed, and he is now informing me that SHS is refusing to cancel my account. 
Sincerely,
[redacted]

The company is not in breach of agreement, as we are simply contracted to monitor the activity of the alarm system. The company maintains its position.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you for your assistance in this matter. 
Sincerely,
[redacted]

We have requested a credit update. Please allow 30 days for it to be reflected on the report.

Complaint: [redacted]
I am rejecting this response because: they are offering me what I originally believed that I was not responsible for . I did not sign a contract from March to April , I was paying month to month my 3 year contract had already expired so that is why I gave them 2 weeks noticed in October . Like I said even ADT told me unless I signed a contract there's no such think is March to April contract without signing the contract ?
Sincerely,
[redacted]

We see no evidence of any calls or letters, please provide a copy.  In 2011 an account opened in 2007  was sent to a third party debt collector.  If you are receiving letters from them only they can resolve it.

There is no evidence of the home not being monitored.  We had the cvorrect address and the monitoring center signals show that.  The contract you attached is not null and void and the cancellation letter you emailed was noted and scanned to the file.  It is not a confirmation in any way taht your obligation is cancelled.  It simply notates that when teh term expires in May 2017 any future billing ends.  The obligation stands.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me as long as the credit does ultimately show up on my credit card, which it had not yet done as of this morning.
Sincerely,
[redacted]

TO RESOLVE THIS ISSUE CLIENT KNOWS WHY THE MONEY WAS REMOVED SHE IS AWARE THAT SHE RECEIVED A NEW SYSTEM ALONG WITH RESIGNING WITH SO THE CUSTOMER HAS NO FURTHJER ISSUESTHANK YOU

To Whom it May Concern,Safe Home Security will honor this "complaint" as a cancellation letter. Allowing [redacted] account to expire May 30th, 2016 per the contract's end date. Sincerely,Colin W[redacted]Corporate Account Manager

Safe Home Security will put on a month free credit for the month of December but the account can not be canceled without proof of sale or receipt of buyout.    David R[redacted] CRO,Chief Retention Officer   Safe Home Security [redacted] Middletown, CT. 06457 ###-###-####...

ext[redacted] bsp;

The customer has refused for us to go out and turn on the feature that she is asking for in the Panel. There is no issues as far as the billing goes, we would like to reach an agreement as soon as we can. We have technicians on site to go to the home and do a full system check. We can not do much if the customer is refusing service. Please contact us as soon as possible to get this set up.Thank You

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. I would like the hard hit on my credit report taken off if at all possible. Other than that I am satisfied with the resolution of complaint ID [redacted]
Sincerely,
[redacted]

The account was cancelled on 9/15, the October invoices were already mailed out.  No further monies are due and this serves as your written confirmation.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We have cancelled both accounts ([redacted]) + ([redacted]) with Mrs. [redacted].

We spoke with the client on 1/29/2016.  I informed her that we would need a copy of a credit line showing we are reporting her as derogatory.  She informed me she would not pay for a credit report to substantiate this that she saw it on [redacted].  I informed her then that her...

only recoarse would be to submit a dispute with the bureau and they will contact  us to resolve.  The account itself has been closed for years, there is nothing due and I can find no information indicating a derogatory history.